RE: FrameMaker 9 Internal error 9004 issue
Frank Ripp said: ? Maybe it is time - if I upgrade, should it be to Frame 12 or Frame 2015? Hmmm ... probably worth just going to FrameMaker 2015 in your case, I would think? The cost for either upgrade (well ... not an upgrade really, since it is a new purchase cost!) would be the same for you ... of course, the point that Robert Lauriston made about evaluating the competition again is well taken. Basically, there are probably some (many?) bug fixes in FrameMaker 2015 that are not in FrameMaker 12 ... even though they were reported while FrameMaker 12 was the production release. And it makes prices for future upgrades lower if you continue. Z [off-topic rant ... here I go again ... so feel free to ignore the rest of this! :)] FWIW, since FrameMaker 12 will not get these fixes now, I believe, it just gives more credence to my now-well-underway project of moving away from FrameMaker entirely. Also, the price for upgrades remains too high IMHO ... perhaps (my speculation) to try to force people to accept the monthly/annual subscription model version instead! Yuck. :( IMHO, companies should fix reproducible bugs reported in released versions - and not by forcing us to get bug fixes by upgrading to the next version (at high cost). I can rationalize spending $149 (used to be the support license cost) to $199 (used to be the old upgrade pricing model) every other year for upgrades to FrameMaker. But $399 is simply too much. Since Word for short new documents and LaTeX for long new ones are serving my needs very well. YMMV of course! My point: in software, new versions (with upgrades at reasonable prices) should be for new functionality ... that can be charged for. Bugs in recent versions (let alone those reported on the released version!) should get free fixes. Most companies follow that practice till they EOL a particular release, even after new versions are available. Microsoft, Oracle and Cyberlink are good examples of this Best Practice. I think it was Robert Lauriston who once asked me why I followed upgrade paths all the time ... I now think he was right to basically consider me an idiot (more or less)! So, FrameMaker 12 is likely to be my last version until all my old documents are converted away to the new tools I now use for all new documents! Then it will get punted permanently ... 27+ years after I first began using it! [/off-topic rant] ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker 9 Internal error 9004 issue
Since getting the current release would cost $1000, you might consider migrating to Flare instead. Not that I'm a huge fan of Flare, but it won't cost you anything to evaluate. On Mon, Jun 15, 2015 at 9:47 AM, Frank Ripp fr...@pacificbiosciences.com wrote: I noticed that my problem started several days after a series of IT-pushed system updates. (Frame 9 was running fine on Windows 7 for quite a while before that.) Fred Ridder said “FWIW, Frame 9.0 is six and a half years old and as of this week is now four versions behind the current release. Adobe's usual policy is to provide support for no more than two previous versions plus the current release. I suspect you may need to bite the bullet and upgrade.” Maybe it is time – if I upgrade, should it be to Frame 12 or “Frame 2015”? Thanks, Frank From: Frank Ripp Sent: Friday, June 12, 2015 2:34 PM To: framers@lists.frameusers.com Cc: Frank Ripp Subject: FrameMaker 9 Internal error 9004 issue Hi Framers, I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of RAM. The software was recently installed, and for a few weeks everything worked as expected. Today, when I open *any* existing Frame document: 1) The document is blank. 2) When I close the document, the content now displays underneath the “Do you want to save changes” dialog. (So my content is still there!) 3) No matter which button I click, an error message displays: “Internal error 9004 lots of numbers FrameMaker has detected a serious problem and must quit.” 4) I click OK in the error dialog and FrameMaker quits. Our IT folks uninstalled Frame, then reinstalled it from disk. I then updated it with 4 separate patches, updating it from 9.0p196 to 9.0p255. I’m still seeing the same behavior. (And of course, I’m in the middle of working on many documents!) As per the error message, I sent the log files to Adobe at fmer...@adobe.com. Not sure when I’ll hear back from them. Anybody out there run into this problem? How did you resolve it? Any help on this is greatly appreciated! Frank Ripp Pacific Biosciences Menlo Park, CA ___ You are currently subscribed to framers as rob...@lauriston.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/robert%40lauriston.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FrameMaker 9 Internal error 9004 issue
Hi Framers, Based on your feedback, I tried the following: 1) Setting the compatibility mode to Windows XP (Service Pack 3), Vista (Service Pack 2), and even Windows 7. 2) Opening Frame as an Administrator. Neither of these made a difference. I noticed that my problem started several days after a series of IT-pushed system updates. (Frame 9 was running fine on Windows 7 for quite a while before that.) Fred Ridder said FWIW, Frame 9.0 is six and a half years old and as of this week is now four versions behind the current release. Adobe's usual policy is to provide support for no more than two previous versions plus the current release. I suspect you may need to bite the bullet and upgrade. Maybe it is time - if I upgrade, should it be to Frame 12 or Frame 2015? Thanks, Frank From: Frank Ripp Sent: Friday, June 12, 2015 2:34 PM To: framers@lists.frameusers.com Cc: Frank Ripp Subject: FrameMaker 9 Internal error 9004 issue Hi Framers, I'm running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of RAM. The software was recently installed, and for a few weeks everything worked as expected. Today, when I open *any* existing Frame document: 1) The document is blank. 2) When I close the document, the content now displays underneath the Do you want to save changes dialog. (So my content is still there!) 3) No matter which button I click, an error message displays: Internal error 9004 lots of numbers FrameMaker has detected a serious problem and must quit. 4) I click OK in the error dialog and FrameMaker quits. Our IT folks uninstalled Frame, then reinstalled it from disk. I then updated it with 4 separate patches, updating it from 9.0p196 to 9.0p255. I'm still seeing the same behavior. (And of course, I'm in the middle of working on many documents!) As per the error message, I sent the log files to Adobe at fmer...@adobe.commailto:fmer...@adobe.com. Not sure when I'll hear back from them. Anybody out there run into this problem? How did you resolve it? Any help on this is greatly appreciated! Frank Ripp Pacific Biosciences Menlo Park, CA ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker 9 Internal error 9004 issue
Did you try to open frame as administrator - maybe only once is enough. I think you need local administrator rights to work with FM. Also check your local user folder. That must be accessible and writable. Kind regards, Wim Hooghwinkel ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker 9 Internal error 9004 issue
If it needs Run as Administrator, you might need to modify the shortcut that starts the application. I have one application I had to do that for in Windows 7 64-bit. On Sat, Jun 13, 2015 at 12:04 PM, Wim Hooghwinkel - iDTP w...@idtp.eu wrote: Did you try to open frame as administrator - maybe only once is enough. I think you need local administrator rights to work with FM. Also check your local user folder. That must be accessible and writable. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
FrameMaker 9 Internal error 9004 issue
Hi Framers, I'm running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of RAM. The software was recently installed, and for a few weeks everything worked as expected. Today, when I open *any* existing Frame document: 1) The document is blank. 2) When I close the document, the content now displays underneath the Do you want to save changes dialog. (So my content is still there!) 3) No matter which button I click, an error message displays: Internal error 9004 lots of numbers FrameMaker has detected a serious problem and must quit. 4) I click OK in the error dialog and FrameMaker quits. Our IT folks uninstalled Frame, then reinstalled it from disk. I then updated it with 4 separate patches, updating it from 9.0p196 to 9.0p255. I'm still seeing the same behavior. (And of course, I'm in the middle of working on many documents!) As per the error message, I sent the log files to Adobe at fmer...@adobe.commailto:fmer...@adobe.com. Not sure when I'll hear back from them. Anybody out there run into this problem? How did you resolve it? Any help on this is greatly appreciated! Frank Ripp Pacific Biosciences Menlo Park, CA ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: FrameMaker 9 Internal error 9004 issue
64-bit Windows 7 is not a supported OS for FrameMaker 9, it's designed for 32-bit XP or Vista. Have you tried installing in compatibility mode? Here's an old Adobe forum thread on the subject: https://forums.adobe.com/message/2992588 On Fri, Jun 12, 2015 at 2:34 PM, Frank Ripp fr...@pacificbiosciences.com wrote: Hi Framers, I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of RAM. The software was recently installed, and for a few weeks everything worked as expected. Today, when I open *any* existing Frame document: 1) The document is blank. 2) When I close the document, the content now displays underneath the “Do you want to save changes” dialog. (So my content is still there!) 3) No matter which button I click, an error message displays: “Internal error 9004 lots of numbers FrameMaker has detected a serious problem and must quit.” ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: FrameMaker 9 Internal error 9004 issue
True. Not officially supported, but I also have run every version of FrameMaker from 7.2 onwards in 64-bit Windows (various) without any problems - particularly this error reported by Frank. Of course, FM 9 was not as stable as FM 8 (older) or FM 11 (later) versions. FM 9 did crash on me on a few occasions, but didn't require a re-installation, or stay broken for long. Usually it was some file corruption issue that a MIF save-read typically fixed. Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston Sent: Friday, June 12, 2015 2:45 PM To: Frank Ripp; framers@lists.frameusers.com Subject: Re: FrameMaker 9 Internal error 9004 issue 64-bit Windows 7 is not a supported OS for FrameMaker 9, it's designed for 32-bit XP or Vista. Have you tried installing in compatibility mode? Here's an old Adobe forum thread on the subject: https://forums.adobe.com/message/2992588 On Fri, Jun 12, 2015 at 2:34 PM, Frank Ripp fr...@pacificbiosciences.com wrote: Hi Framers, I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of RAM. The software was recently installed, and for a few weeks everything worked as expected. Today, when I open *any* existing Frame document: 1) The document is blank. 2) When I close the document, the content now displays underneath the “Do you want to save changes” dialog. (So my content is still there!) 3) No matter which button I click, an error message displays: “Internal error 9004 lots of numbers FrameMaker has detected a serious problem and must quit.” ___ You are currently subscribed to framers as syed.hos...@aeris.net. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/syed.hosain%40aeris.net Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
