Re: [Framers] activation dialog for old Adobe software
"Escalate" is the magic word to remember and employ early-on whenever dealing with corporate tech-support and customer-service resistance. When I did Ashton-Tate dBASE tech support around 1987, a customer wanted the legal department to rewrite the product license because it was going to expire in 50 years. We techs were sure the product would disappear before then. There are about ten license years left. :) Some customers may still be using that vintage software, but the company's been gone awhile. Go figure. On Tue, Jun 14, 2022, 7:06 PM Robert Lauriston wrote: > I finally got around to contacting Adobe about this. Couldn't find a phone > number so used chat. After I stumped the bot it connected me to an agent. > > Konari (6/13/22, 4:13:42 PM PDT): Thank you for your time. I want to inform > > you that software is no longer distributed by > > Adobe. We no longer have the software bits and it’s been decommissioned. > > It happened because our aging activation > > servers for Creative Suite products had to be retired. > > > > Konari (6/13/22, 4:14:40 PM PDT): As you're our long time customer, this > > is a great time to consider moving With the > > Acrobat PRO DC, you get a discounted price of 9.99 USD$$/month for the > > next year and a free credit of 90 days on your > > subscription. You will be paying 119.88 USD$$ approx. for the complete > > year instead of the standard price of180 USD$$ > > with 3 free months too worth 29.97US$ (which is just half the price) . > How > > does that sound to you? Basically you'll be > > getting discounted prices and also will be paying for 12 months and will > > get 15 months. Would you like to buy this offer > > plan? You can choose this plan in two types : 1- Annual plan paid monthly > > with 3 free months. 2- Annual plan paid > > upfront with 3 free months.The plan has number of benefits as they never > > get out of support, support 24/7, Mac never > > stops supporting these apps as it gets modifies along with the Mac > updates > > which was not available in older 10 years > > old Adobe apps. > > > > You (6/13/22, 4:28:00 PM PDT): I paid for a permanent license. > > You (6/13/22, 4:28:12 PM PDT): You have no legal grounds to stop it from > > working. > > > > Konari (6/13/22, 4:33:50 PM PDT): We are not stopping. If it is already > in > > your system it will work otherwise you want to > > use newly downloading and installing so it will not work because you are > > working new operating system. and it was end > > of life product. > > > > You (6/13/22, 4:37:42 PM PDT): No, it was working fine on Windows 10. > > Something installed Acrobat DC and it disabled > > Acrobat 8. > > > > Konari (6/13/22, 4:38:58 PM PDT): Once it disabled then it will not > > activated. > > > > You (6/13/22, 4:39:44 PM PDT): That's not acceptable. You're stealing the > > product you sold me. > > > > Konari (6/13/22, 4:42:58 PM PDT): I completely understand your concern I > > am escalating your issue to our senior > > department they will get back to you within 24 to 48 hours via new > Acrobat > > 10 serial number for one time exception > > because you are our valuable customer. > > > > You (6/13/22, 4:54:51 PM PDT): Great, thanks. > > > > Seems weird that they have a special department for old people, but they > sent me a download link and license for Acrobat X so I'm in good shape. > > On Thu, Nov 11, 2021 at 2:13 PM Robert Lauriston > wrote: > > > Not true. It was working fine on this PC for four years. That's no excuse > > for invalidating the license anyway. > > > > On Thu, Nov 11, 2021, 2:05 PM Lin Sims wrote: > > > >> ... the > >> software won't work on new hardware/software. > >> > >> If you need to create PDFs, forms, have shared reviews, etc., you'll > >> either > >> have to subscribe to Acrobat or find another product. > >> > >> On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston > >> wrote: > >> > >> > This is for Acrobat Standard 8.0 but I figure the issue's the same as > >> > for FrameMaker. > >> > > >> > I've had this on my Windows 7 (now 10) system for four years without > >> > trouble. A few weeks ago I installed Acrobat Reader because some > >> > downloaded PDFs are not compatible. Today I got an activation dialog > >> > that seems to be unable to connect to the expected server. The phone > >> > number provided as an alternative (866 772 3623) seems to be dead. > >> > > >> > How do I deal with this? > >> > ___ > >> > > >> > This message is from the Framers mailing list > >> > > >> > Send messages to framers@lists.frameusers.com > >> > Visit the list's homepage at http://www.frameusers.com > >> > Archives located at > >> > http://www.mail-archive.com/framers%40lists.frameusers.com/ > >> > Subscribe and unsubscribe at > >> > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > >> > Send administrative questions to listad...@frameusers.com > >> > > >> > >> > >> -- > >> Lin Sims > >>
Re: [Framers] activation dialog for old Adobe software
I finally got around to contacting Adobe about this. Couldn't find a phone number so used chat. After I stumped the bot it connected me to an agent. Konari (6/13/22, 4:13:42 PM PDT): Thank you for your time. I want to inform > you that software is no longer distributed by > Adobe. We no longer have the software bits and it’s been decommissioned. > It happened because our aging activation > servers for Creative Suite products had to be retired. > > Konari (6/13/22, 4:14:40 PM PDT): As you're our long time customer, this > is a great time to consider moving With the > Acrobat PRO DC, you get a discounted price of 9.99 USD$$/month for the > next year and a free credit of 90 days on your > subscription. You will be paying 119.88 USD$$ approx. for the complete > year instead of the standard price of180 USD$$ > with 3 free months too worth 29.97US$ (which is just half the price) . How > does that sound to you? Basically you'll be > getting discounted prices and also will be paying for 12 months and will > get 15 months. Would you like to buy this offer > plan? You can choose this plan in two types : 1- Annual plan paid monthly > with 3 free months. 2- Annual plan paid > upfront with 3 free months.The plan has number of benefits as they never > get out of support, support 24/7, Mac never > stops supporting these apps as it gets modifies along with the Mac updates > which was not available in older 10 years > old Adobe apps. > > You (6/13/22, 4:28:00 PM PDT): I paid for a permanent license. > You (6/13/22, 4:28:12 PM PDT): You have no legal grounds to stop it from > working. > > Konari (6/13/22, 4:33:50 PM PDT): We are not stopping. If it is already in > your system it will work otherwise you want to > use newly downloading and installing so it will not work because you are > working new operating system. and it was end > of life product. > > You (6/13/22, 4:37:42 PM PDT): No, it was working fine on Windows 10. > Something installed Acrobat DC and it disabled > Acrobat 8. > > Konari (6/13/22, 4:38:58 PM PDT): Once it disabled then it will not > activated. > > You (6/13/22, 4:39:44 PM PDT): That's not acceptable. You're stealing the > product you sold me. > > Konari (6/13/22, 4:42:58 PM PDT): I completely understand your concern I > am escalating your issue to our senior > department they will get back to you within 24 to 48 hours via new Acrobat > 10 serial number for one time exception > because you are our valuable customer. > > You (6/13/22, 4:54:51 PM PDT): Great, thanks. > Seems weird that they have a special department for old people, but they sent me a download link and license for Acrobat X so I'm in good shape. On Thu, Nov 11, 2021 at 2:13 PM Robert Lauriston wrote: > Not true. It was working fine on this PC for four years. That's no excuse > for invalidating the license anyway. > > On Thu, Nov 11, 2021, 2:05 PM Lin Sims wrote: > >> ... the >> software won't work on new hardware/software. >> >> If you need to create PDFs, forms, have shared reviews, etc., you'll >> either >> have to subscribe to Acrobat or find another product. >> >> On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston >> wrote: >> >> > This is for Acrobat Standard 8.0 but I figure the issue's the same as >> > for FrameMaker. >> > >> > I've had this on my Windows 7 (now 10) system for four years without >> > trouble. A few weeks ago I installed Acrobat Reader because some >> > downloaded PDFs are not compatible. Today I got an activation dialog >> > that seems to be unable to connect to the expected server. The phone >> > number provided as an alternative (866 772 3623) seems to be dead. >> > >> > How do I deal with this? >> > ___ >> > >> > This message is from the Framers mailing list >> > >> > Send messages to framers@lists.frameusers.com >> > Visit the list's homepage at http://www.frameusers.com >> > Archives located at >> > http://www.mail-archive.com/framers%40lists.frameusers.com/ >> > Subscribe and unsubscribe at >> > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> > Send administrative questions to listad...@frameusers.com >> > >> >> >> -- >> Lin Sims >> ___ >> >> This message is from the Framers mailing list >> >> Send messages to framers@lists.frameusers.com >> Visit the list's homepage at http://www.frameusers.com >> Archives located at >> http://www.mail-archive.com/framers%40lists.frameusers.com/ >> Subscribe and unsubscribe at >> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> Send administrative questions to listad...@frameusers.com >> > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at
Re: [Framers] activation dialog for old Adobe software
Good point, Robert! We may need a bill of rights regarding software that mandates things like this. Support is one thing, but access to the software once you paid for it should be mandatory (even through reinstalls on new machines when the old one cracks). Back in the early 90’s Photoshop was constantly probing our company network to make sure that such-and-such a license was not being used more than once. If they can do that, they can figure out when your license is not running anywhere and give you an installation package that will give you back your software in a usable state. After all, their installation package is the gold standard for what constitutes an installation. Craig Ede From: Framers on behalf of Robert Lauriston That doesn't mean they can disable software I paid for. On Thu, Nov 11, 2021 at 2:17 PM Fred Ridder wrote: > > More to the point, Adobe support for the 8.x Acrobat generation officially > ended in November 2011, a full decade ago. ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
That doesn't mean they can disable software I paid for. On Thu, Nov 11, 2021 at 2:17 PM Fred Ridder wrote: > > More to the point, Adobe support for the 8.x Acrobat generation officially > ended in November 2011, a full decade ago. ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
On 12 Nov 2021 at 18:52, Syed Zaeem Hosain wrote: > I now occasionally have Acrobat Pro (the latest version!) dropping into a > constant "cannot check with server" (or some such message), when I start > Acrobat > Pro. MhM, I have Acrobat Standard 2017 (Classic) 2017.011.30204 installed since the W7 time and now on W10 and have no such problems... (knock on wood) Klaus ~~~ Klaus Daube Phone: +41-44-381 37 77 Schäracher 11 Mail: kl...@daube.ch CH-8053 Zürich Web:www.daube.ch ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
I now occasionally have Acrobat Pro (the latest version!) dropping into a constant "cannot check with server" (or some such message), when I start Acrobat Pro. Once it enters this state, I have to restart Windows multiple times, and then it starts working correctly after a few restarts ... I have tried killing processes in Task Manager, etc., and this did not help. Becoming quite irritating! Z -Original Message- From: Framers On Behalf Of Fred Ridder Sent: Thursday, November 11, 2021 2:18 PM To: framers@lists.frameusers.com Subject: Re: [Framers] activation dialog for old Adobe software More to the point, Adobe support for the 8.x Acrobat generation officially ended in November 2011, a full decade ago. -FR From: Framers on behalf of creamertrainingli...@gmail.com Sent: Thursday, November 11, 2021 4:29 PM To: framers@lists.frameusers.com Subject: Re: [Framers] activation dialog for old Adobe software Being that the software came out in 2006, the activation servers are probably shut down. This is the current customer service number: 1 (800) 833-6687. I suspect you are going to have to go up the food chain until you get someone that can help you. David Creamer IDEAS Training ___ This is for Acrobat Standard 8.0 but I figure the issue's the same as for FrameMaker. I've had this on my Windows 7 (now 10) system for four years without trouble. A few weeks ago I installed Acrobat Reader because some downloaded PDFs are not compatible. Today I got an activation dialog that seems to be unable to connect to the expected server. The phone number provided as an alternative (866 772 3623) seems to be dead. How do I deal with this? ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
More to the point, Adobe support for the 8.x Acrobat generation officially ended in November 2011, a full decade ago. -FR From: Framers on behalf of creamertrainingli...@gmail.com Sent: Thursday, November 11, 2021 4:29 PM To: framers@lists.frameusers.com Subject: Re: [Framers] activation dialog for old Adobe software Being that the software came out in 2006, the activation servers are probably shut down. This is the current customer service number: 1 (800) 833-6687. I suspect you are going to have to go up the food chain until you get someone that can help you. David Creamer IDEAS Training ___ This is for Acrobat Standard 8.0 but I figure the issue's the same as for FrameMaker. I've had this on my Windows 7 (now 10) system for four years without trouble. A few weeks ago I installed Acrobat Reader because some downloaded PDFs are not compatible. Today I got an activation dialog that seems to be unable to connect to the expected server. The phone number provided as an alternative (866 772 3623) seems to be dead. How do I deal with this? ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
My experience has been that older versions of TCS will run using the version of Acrobat that came with them. And any version of FrameMaker should have it's own version of the headless Acrobat that allows it to produce PDFs. Of course, this means that what every 'older' version is being use will have whatever security problems that have been fixed in the newer versions. Craig Ede From: Framers on behalf of Lin Sims Sent: Thursday, November 11, 2021 4:05 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] activation dialog for old Adobe software Acrobat 8? You can't reactivate that any more. The activation servers have been shut off because they couldn't be kept running anymore, and the software won't work on new hardware/software. If you need to create PDFs, forms, have shared reviews, etc., you'll either have to subscribe to Acrobat or find another product. On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston wrote: > This is for Acrobat Standard 8.0 but I figure the issue's the same as > for FrameMaker. > > I've had this on my Windows 7 (now 10) system for four years without > trouble. A few weeks ago I installed Acrobat Reader because some > downloaded PDFs are not compatible. Today I got an activation dialog > that seems to be unable to connect to the expected server. The phone > number provided as an alternative (866 772 3623) seems to be dead. > > How do I deal with this? > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > -- Lin Sims ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
Not true. It was working fine on this PC for four years. That's no excuse for invalidating the license anyway. On Thu, Nov 11, 2021, 2:05 PM Lin Sims wrote: > ... the > software won't work on new hardware/software. > > If you need to create PDFs, forms, have shared reviews, etc., you'll either > have to subscribe to Acrobat or find another product. > > On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston > wrote: > > > This is for Acrobat Standard 8.0 but I figure the issue's the same as > > for FrameMaker. > > > > I've had this on my Windows 7 (now 10) system for four years without > > trouble. A few weeks ago I installed Acrobat Reader because some > > downloaded PDFs are not compatible. Today I got an activation dialog > > that seems to be unable to connect to the expected server. The phone > > number provided as an alternative (866 772 3623) seems to be dead. > > > > How do I deal with this? > > ___ > > > > This message is from the Framers mailing list > > > > Send messages to framers@lists.frameusers.com > > Visit the list's homepage at http://www.frameusers.com > > Archives located at > > http://www.mail-archive.com/framers%40lists.frameusers.com/ > > Subscribe and unsubscribe at > > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > > Send administrative questions to listad...@frameusers.com > > > > > -- > Lin Sims > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
Acrobat 8? You can't reactivate that any more. The activation servers have been shut off because they couldn't be kept running anymore, and the software won't work on new hardware/software. If you need to create PDFs, forms, have shared reviews, etc., you'll either have to subscribe to Acrobat or find another product. On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston wrote: > This is for Acrobat Standard 8.0 but I figure the issue's the same as > for FrameMaker. > > I've had this on my Windows 7 (now 10) system for four years without > trouble. A few weeks ago I installed Acrobat Reader because some > downloaded PDFs are not compatible. Today I got an activation dialog > that seems to be unable to connect to the expected server. The phone > number provided as an alternative (866 772 3623) seems to be dead. > > How do I deal with this? > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > -- Lin Sims ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] activation dialog for old Adobe software
Being that the software came out in 2006, the activation servers are probably shut down. This is the current customer service number: 1 (800) 833-6687. I suspect you are going to have to go up the food chain until you get someone that can help you. David Creamer IDEAS Training ___ This is for Acrobat Standard 8.0 but I figure the issue's the same as for FrameMaker. I've had this on my Windows 7 (now 10) system for four years without trouble. A few weeks ago I installed Acrobat Reader because some downloaded PDFs are not compatible. Today I got an activation dialog that seems to be unable to connect to the expected server. The phone number provided as an alternative (866 772 3623) seems to be dead. How do I deal with this? ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
