RE: Those ol' cross-references blues
Pearl, One item stands out by its omission in your post and the responses until now. After inserting, changing, or restoring a cross-reference, you also have to save the target file. If you close the target file without saving it, thinking that no change was made, the cross-reference will remain unresolved. David Schor Technical Communication Manager Emblaze-VCON Ltd. Tel: (+972) 9 7627820 Mobile: 054 4788253 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.emblaze-vcon.com http://www.emblaze-vcon.com Video Made Easy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Tuesday, February 14, 2006 6:57 PM To: framers@lists.frameusers.com Subject: Those ol' cross-references blues Hi Framers, FrameMaker 7.0p578/Windows XP Pro Every time I open a certain book in FrameMaker, I get three messages telling me that three of the files (out of 17) have unresolved cross- references and one message telling me that one of the referenced graphics in one of the files can't be found. Each time, I've gone into the chapters, searched for unresolved cross- references, and re-applied them. I've also deleted the graphic and inserted it again. The last time I opened the book, I even replaced every cross-reference in the three files, but I am still getting the same messages for the same files. All the other cross-references and graphics in all the other files are fine. Can anyone tell me why this is happening and what I can do about it? Thanks. Pearl Rosenberg TeleHealth Services ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/davids%40emblaze-vco n.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Those ol' cross-references blues
Pearl, One item stands out by its omission in your post and the responses until now. After inserting, changing, or restoring a cross-reference, you also have to save the target file. If you close the target file without saving it, thinking that no change was made, the cross-reference will remain unresolved. David Schor Technical Communication Manager Emblaze-VCON Ltd. Tel: (+972) 9 7627820 Mobile: 054 4788253 davids at emblaze-vcon.com <mailto:davids at emblaze-vcon.com> www.emblaze-vcon.com <http://www.emblaze-vcon.com> "Video Made Easy" -Original Message- From: framers-bounces+davids=emblaze-vcon@lists.frameusers.com [mailto:framers-bounces+davids=emblaze-vcon.com at lists.frameusers.com]On Behalf Of pearlrosenberg at nc.rr.com Sent: Tuesday, February 14, 2006 6:57 PM To: framers at lists.frameusers.com Subject: Those ol' cross-references blues Hi Framers, FrameMaker 7.0p578/Windows XP Pro Every time I open a certain book in FrameMaker, I get three messages telling me that three of the files (out of 17) have unresolved cross- references and one message telling me that one of the referenced graphics in one of the files can't be found. Each time, I've gone into the chapters, searched for unresolved cross- references, and re-applied them. I've also deleted the graphic and inserted it again. The last time I opened the book, I even replaced every cross-reference in the three files, but I am still getting the same messages for the same files. All the other cross-references and graphics in all the other files are fine. Can anyone tell me why this is happening and what I can do about it? Thanks. Pearl Rosenberg TeleHealth Services ___ You are currently subscribed to Framers as davids at emblaze-vcon.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/davids%40emblaze-vco n.com Send administrative questions to lisa at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Those ol' cross-references blues
Hi Pearl, Are you using conditional text? Do you get any errors when you open any of your files (i.e. missing cross-references, missing fonts, etc.)? If a target document of a cross-reference can't be opened without errors when you update the book, it will report unresolved cross-references to that document. Rick Quatro Carmen Publishing 585-659-8267 www.frameexpert.com Hi Framers, FrameMaker 7.0p578/Windows XP Pro Every time I open a certain book in FrameMaker, I get three messages telling me that three of the files (out of 17) have unresolved cross- references and one message telling me that one of the referenced graphics in one of the files can't be found. Each time, I've gone into the chapters, searched for unresolved cross- references, and re-applied them. I've also deleted the graphic and inserted it again. The last time I opened the book, I even replaced every cross-reference in the three files, but I am still getting the same messages for the same files. All the other cross-references and graphics in all the other files are fine. Can anyone tell me why this is happening and what I can do about it? Thanks. Pearl Rosenberg TeleHealth Services ___ ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: FW: Those ol' cross-references blues
I seem to recall a posting that suggested that the problem may be caused by the book file retaining incorrect information about cross-references, not that the references themselves are unresolved. The fix I believe was to delete the old book file, make a new book file, and add the files to it. Hi Framers, FrameMaker 7.0p578/Windows XP Pro Every time I open a certain book in FrameMaker, I get three messages telling me that three of the files (out of 17) have unresolved cross- references and one message telling me that one of the referenced graphics in one of the files can't be found. Each time, I've gone into the chapters, searched for unresolved cross- references, and re-applied them. I've also deleted the graphic and inserted it again. The last time I opened the book, I even replaced every cross-reference in the three files, but I am still getting the same messages for the same files. All the other cross-references and graphics in all the other files are fine. Can anyone tell me why this is happening and what I can do about it? -- Regards, Peter Gold KnowHow ProServices [EMAIL PROTECTED] ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: FW: Those ol' cross-references blues
Hi, Pearl: Two other things I recall, prompted by reading your post: * In the book window, use Edit Suppress Automatic Updating. This permits files to open without checking for unresolved x-refs until you make it happen manually with Edit Update Book or by printing or saving. It's possible that the files are slow to open, possibly caused by the missing font messages, causing the automatic update to trigger the unresolved x-refs message. * There are many possible causes of unavailable font messages that you can read about in a Google search for framemaker unavailable fonts. One troubleshooting approach is to save the files as MIF, and search for the missing font names in the MIF file to see if the font is specified in a table format, etc. You can open MIF files in a text editor, or by holding Shift+Ctrl while clicking Open on a selected file name in the File Open dialog box, then choosing Each Line is a Paragraph. If you change the font name in MIF, you need to save the file as text only, with MIF extension, for FM to open it correctly as an FM file. Simply finding a reference to the font may suggest where you need to fix it in the FM interface. The Google search result will offer lots of troubleshooting tips and solutions. Regards, Peter Gold KnowHow ProServices At 2:32 PM -0500 2/14/06, [EMAIL PROTECTED] wrote: Well, I've deleted the old book file and created a new one; saved the errant files and their targets as MIFs and then back to FM; searched the master pages for unresolved cross-references (none); and deleted and replaced the bad cross-references. All to no avail. I do notice that all the so-called unresolved cross-references are to only three targets, but the markers in those targets look fine. Also, the references themselves are correct (correct headings and page numbers cited). I don't get the error message when I update the book from Edit/Update book, nor do I get the messages when I open the files by themselves, although I do get a message that says there are unsupported fonts, which I know there are not. Anybody? ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: FW: Those ol' cross-references blues
[EMAIL PROTECTED] wrote: I don't get the error message when I update the book from Edit/Update book, nor do I get the messages when I open the files by themselves, although I do get a message that says there are unsupported fonts, which I know there are not. Unavailable fonts, not unsupported. Get rid of that message and the problem is solved. As Fred said, FM can't open the file that uses unavailable fonts, so it can't resolve the cross-references to it. If you're _sure_ you don't have a font problem, just turn off Remember Missing Font Names (in FilePreferences), open the files that produce the unavailable fonts message, save and close them, and reopen. The message (and the fonts) should be gone. HTH! Richard -- Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Those ol' cross-references blues
Hi Framers, FrameMaker 7.0p578/Windows XP Pro Every time I open a certain book in FrameMaker, I get three messages telling me that three of the files (out of 17) have unresolved cross- references and one message telling me that one of the referenced graphics in one of the files can't be found. Each time, I've gone into the chapters, searched for unresolved cross- references, and re-applied them. I've also deleted the graphic and inserted it again. The last time I opened the book, I even replaced every cross-reference in the three files, but I am still getting the same messages for the same files. All the other cross-references and graphics in all the other files are fine. Can anyone tell me why this is happening and what I can do about it? Thanks. Pearl Rosenberg TeleHealth Services
Those ol' cross-references blues
Hi Pearl, Are you using conditional text? Do you get any errors when you open any of your files (i.e. missing cross-references, missing fonts, etc.)? If a target document of a cross-reference can't be opened without errors when you update the book, it will report unresolved cross-references to that document. Rick Quatro Carmen Publishing 585-659-8267 www.frameexpert.com > Hi Framers, > > FrameMaker 7.0p578/Windows XP Pro > > Every time I open a certain book in FrameMaker, I get three messages > telling me that three of the files (out of 17) have unresolved cross- > references and one message telling me that one of the referenced > graphics in one of the files can't be found. > > Each time, I've gone into the chapters, searched for unresolved cross- > references, and re-applied them. I've also deleted the graphic and > inserted it again. The last time I opened the book, I even replaced > every cross-reference in the three files, but I am still getting the > same messages for the same files. All the other cross-references and > graphics in all the other files are fine. > > Can anyone tell me why this is happening and what I can do about it? > > Thanks. > Pearl Rosenberg > TeleHealth Services > ___
Those ol' cross-references blues
I'd try saving each problem file as MIF to clean up the files... And, is there any chance that the cross-refs are to files that are on different network drives? If there's a network glitch or the network drive mapping changes, that can cause this type of problem. One other thing you may want to check is file naming... to make sure that there aren't any odd characters in the file names and that they conform to whatever naming convention you've told FM to use. Art On 2/14/06, pearlrosenberg at nc.rr.com wrote: > Hi Framers, > > FrameMaker 7.0p578/Windows XP Pro > > Every time I open a certain book in FrameMaker, I get three messages > telling me that three of the files (out of 17) have unresolved cross- > references and one message telling me that one of the referenced > graphics in one of the files can't be found. Art -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358
FW: Those ol' cross-references blues
Pearl, Do you have cross-references on your master pages? If so, they won't be found by the search function. Open the offending file, then view master pages, then search for unresolved cross-references. Clint Owen -Original Message- From: framers-bounces+clint.owen=craneaerospace@lists.frameusers.com [mailto:framers-bounces+clint.owen=craneaerospace.com at lists.frameusers.c om]On Behalf Of pearlrosenberg at nc.rr.com Sent: Tuesday, February 14, 2006 8:57 AM To: framers at lists.frameusers.com Subject: Those ol' cross-references blues Hi Framers, FrameMaker 7.0p578/Windows XP Pro Every time I open a certain book in FrameMaker, I get three messages telling me that three of the files (out of 17) have unresolved cross- references and one message telling me that one of the referenced graphics in one of the files can't be found. Each time, I've gone into the chapters, searched for unresolved cross- references, and re-applied them. I've also deleted the graphic and inserted it again. The last time I opened the book, I even replaced every cross-reference in the three files, but I am still getting the same messages for the same files. All the other cross-references and graphics in all the other files are fine. Can anyone tell me why this is happening and what I can do about it? Thanks. Pearl Rosenberg TeleHealth Services ___ You are currently subscribed to Framers as Clint.Owen at craneaerospace.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/clint.owen%40craneaerosp ace.com Send administrative questions to lisa at frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ## Attention: The information contained in this email message may be privileged and is confidential information intended only for the use of the recipient, or any employee or agent responsible to deliver it to the intended recipient. Any unauthorized use, distribution or copying of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify the sender immediately and destroy the original message and all attachments from your electronic files This e-mail message has been scanned and cleared by the Crane Aerospace Mail server.
FW: Those ol' cross-references blues
I seem to recall a posting that suggested that the problem may be caused by the book file retaining incorrect information about cross-references, not that the references themselves are unresolved. The fix I believe was to delete the old book file, make a new book file, and add the files to it. >Hi Framers, > >FrameMaker 7.0p578/Windows XP Pro > >Every time I open a certain book in FrameMaker, I get three messages >telling me that three of the files (out of 17) have unresolved cross- >references and one message telling me that one of the referenced >graphics in one of the files can't be found. > >Each time, I've gone into the chapters, searched for unresolved cross- >references, and re-applied them. I've also deleted the graphic and >inserted it again. The last time I opened the book, I even replaced >every cross-reference in the three files, but I am still getting the >same messages for the same files. All the other cross-references and >graphics in all the other files are fine. > >Can anyone tell me why this is happening and what I can do about it? -- Regards, Peter Gold KnowHow ProServices peter at knowhowpro.com
FW: Those ol' cross-references blues
Well, I've deleted the old book file and created a new one; saved the errant files and their targets as MIFs and then back to FM; searched the master pages for unresolved cross-references (none); and deleted and replaced the "bad" cross-references. All to no avail. I do notice that all the so-called unresolved cross-references are to only three targets, but the markers in those targets look fine. Also, the references themselves are correct (correct headings and page numbers cited). I don't get the error message when I update the book from Edit/Update book, nor do I get the messages when I open the files by themselves, although I do get a message that says there are unsupported fonts, which I know there are not. Anybody? - Original Message - From: Peter Gold <pe...@knowhowpro.com> Date: Tuesday, February 14, 2006 12:51 pm Subject: Re: FW: Those ol' cross-references blues > I seem to recall a posting that suggested that the problem may be > caused by the book file retaining incorrect information about > cross-references, not that the references themselves are > unresolved. > The fix I believe was to delete the old book file, make a new book > file, and add the files to it. > > >Hi Framers, > > > >FrameMaker 7.0p578/Windows XP Pro > > > >Every time I open a certain book in FrameMaker, I get three messages > >telling me that three of the files (out of 17) have unresolved > cross- > >references and one message telling me that one of the referenced > >graphics in one of the files can't be found. > > > >Each time, I've gone into the chapters, searched for unresolved > cross- > >references, and re-applied them. I've also deleted the graphic and > >inserted it again. The last time I opened the book, I even replaced > >every cross-reference in the three files, but I am still getting the > >same messages for the same files. All the other cross-references and > >graphics in all the other files are fine. > > > >Can anyone tell me why this is happening and what I can do about it? > > > -- > Regards, > > Peter Gold > KnowHow ProServices > peter at knowhowpro.com >
FW: Those ol' cross-references blues
The unavailable fonts message is probably the cause of your problem, as suggested earlier by another poster. The message is preventing the file(s) that contains the "bad"cross-references from being able to silently open the file that contains the x-ref sources in order to refresh the x-refs themselves. Instead of getting an opened file in response to its request, FrameMaker gets a warning message that it doesn't know how to dismiss. It doesn't have to be an unavailable fonts message; *any* message (missing graphic, unresolved cross-reference, etc.) will prevent FrameMaker from peeking inside the file to update the reference. And when any x-ref cannot be refreshed for any reason, FrameMaker reports it as unresolved; FrameMaker simply doesn't bother to analyze the situation in any greater detail. If the file(s) containing the x-ref sources are already open when the x-refs are refreshed (during an update book operation, for example), there is no warning message and no report of unresolved x-refs. My opinions only; I don't speak for Intel. Fred Ridder (fred dot ridder at intel dot com) Intel Parsippany, NJ -Original Message- From: framers-bounces+fred.ridder=intel@lists.frameusers.com [mailto:framers-bounces+fred.ridder=intel.com at lists.frameusers.com] On Behalf Of pearlrosenberg at nc.rr.com Sent: Tuesday, February 14, 2006 2:32 PM To: Peter Gold Cc: 'framers at frameusers.com' Subject: Re: FW: Those ol' cross-references blues Well, I've deleted the old book file and created a new one; saved the errant files and their targets as MIFs and then back to FM; searched the master pages for unresolved cross-references (none); and deleted and replaced the "bad" cross-references. All to no avail. I do notice that all the so-called unresolved cross-references are to only three targets, but the markers in those targets look fine. Also, the references themselves are correct (correct headings and page numbers cited). I don't get the error message when I update the book from Edit/Update book, nor do I get the messages when I open the files by themselves, although I do get a message that says there are unsupported fonts, which I know there are not. Anybody? - Original Message - From: Peter Gold <pe...@knowhowpro.com> Date: Tuesday, February 14, 2006 12:51 pm Subject: Re: FW: Those ol' cross-references blues > I seem to recall a posting that suggested that the problem may be > caused by the book file retaining incorrect information about > cross-references, not that the references themselves are > unresolved. > The fix I believe was to delete the old book file, make a new book > file, and add the files to it. > > >Hi Framers, > > > >FrameMaker 7.0p578/Windows XP Pro > > > >Every time I open a certain book in FrameMaker, I get three messages > >telling me that three of the files (out of 17) have unresolved > cross- > >references and one message telling me that one of the referenced > >graphics in one of the files can't be found. > > > >Each time, I've gone into the chapters, searched for unresolved > cross- > >references, and re-applied them. I've also deleted the graphic and > >inserted it again. The last time I opened the book, I even replaced > >every cross-reference in the three files, but I am still getting the > >same messages for the same files. All the other cross-references and > >graphics in all the other files are fine. > > > >Can anyone tell me why this is happening and what I can do about it? > > > -- > Regards, > > Peter Gold > KnowHow ProServices > peter at knowhowpro.com > ___ You are currently subscribed to Framers as fred.ridder at intel.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/fred.ridder%40intel. com Send administrative questions to lisa at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
FW: Those ol' cross-references blues
Hi, Pearl: Two other things I recall, prompted by reading your post: * In the book window, use Edit > Suppress Automatic Updating. This permits files to open without checking for unresolved x-refs until you make it happen manually with Edit > Update Book or by printing or saving. It's possible that the files are slow to open, possibly caused by the missing font messages, causing the automatic update to trigger the unresolved x-refs message. * There are many possible causes of unavailable font messages that you can read about in a Google search for framemaker unavailable fonts. One troubleshooting approach is to save the files as MIF, and search for the missing font names in the MIF file to see if the font is specified in a table format, etc. You can open MIF files in a text editor, or by holding Shift+Ctrl while clicking Open on a selected file name in the File > Open dialog box, then choosing Each Line is a Paragraph. If you change the font name in MIF, you need to save the file as text only, with MIF extension, for FM to open it correctly as an FM file. Simply finding a reference to the font may suggest where you need to fix it in the FM interface. The Google search result will offer lots of troubleshooting tips and solutions. Regards, Peter Gold KnowHow ProServices At 2:32 PM -0500 2/14/06, pearlrosenberg at nc.rr.com wrote: >Well, I've deleted the old book file and created a new one; saved the >errant files and their targets as MIFs and then back to FM; searched >the master pages for unresolved cross-references (none); and deleted >and replaced the "bad" cross-references. All to no avail. > >I do notice that all the so-called unresolved cross-references are to >only three targets, but the markers in those targets look fine. Also, >the references themselves are correct (correct headings and page >numbers cited). > >I don't get the error message when I update the book from Edit/Update >book, nor do I get the messages when I open the files by themselves, >although I do get a message that says there are unsupported fonts, >which I know there are not. > >Anybody?
FW: Those ol' cross-references blues
pearlrosenberg at nc.rr.com wrote: > I don't get the error message when I update the book from > Edit/Update book, nor do I get the messages when I open the > files by themselves, although I do get a message that says > there are unsupported fonts, which I know there are not. Unavailable fonts, not unsupported. Get rid of that message and the problem is solved. As Fred said, FM can't open the file that uses unavailable fonts, so it can't resolve the cross-references to it. If you're _sure_ you don't have a font problem, just turn off Remember Missing Font Names (in File>Preferences), open the files that produce the unavailable fonts message, save and close them, and reopen. The message (and the fonts) should be gone. HTH! Richard -- Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
