RE: Upgrade Anger to Tech Comm Suite.
P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong. You are correct, in my anger I wanted everyone to know, I will not to do this again, my apologies. Rick -Original Message- From: Art Campbell [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 06, 2007 5:31 PM To: TEI Melanson, Richard Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; framers@lists.frameusers.com Subject: Re: Upgrade Anger to Tech Comm Suite. Well, 7-8 weeks is sort of in a grey area, I think. Adobe and most other vendors that I'm familiar with will give you at least a 30-day window; Adobe sometimes extends the window beyond that. However, I disagree that we all knew that Adobe knew when the Suite was shipping; if they actually had, they probably would have announced it when they shipped FM 8 in order to make a bigger splash. I suspect that the actual date and release info was dependent on other software packages' readiness, so I don't think you were a victim of a bait-and-switch. That said, since you ordered online, I think I'd look into what your credit card company can do for you if you're not satisfied with the product you purchased. Also, I'd ring Adobe back and insist on speaking with a supervisor in sales and work out an upgrade path... Art P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong. On Nov 6, 2007 5:10 PM, [EMAIL PROTECTED] wrote: I just got off the phone with Adobe and I don't feel good about the answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty quickly after it was released. I paid the full online price and I downloaded the file from Adobe. Well, I just called and asked what could Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite was coming out, why did they make me spend all my money. For almost the same price as I purchased the FrameMaker 8 license, I could have purchased the entire suite if I waited a few weeks. I do have one of the qualifying products to get the upgrade price for the Tech Comm Suite. I just think this is bad business. anyone else have this issue or on the other side of the coin, do you guys think I am unrealistic to be upset. Thank you all for your thoughts. Rick ___ -- Art Campbell [EMAIL PROTECTED] ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: Upgrade Anger to Tech Comm Suite
why did they make me spend all my money. Can you explain how they MADE you spend you money again? Full Suite Price: $1599 US Full FrameMaker Price: $899 Suite Upgrade: $999 Call Adobe and talk to a manager to see if you can upgrade from your current Frame 8. (Since the Frame in the Suite is slightly modified, technically your version is a previous version). That way, you are only out $300. David Creamer I.D.E.A.S. - Results-Oriented Training http://www.IDEAStraining.com Adobe Certified Trainer Expert (since 1995) Authorized Quark Training Provider (since 1988) Markzware, Enfocus, FileMaker Certified ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Upgrade Anger to Tech Comm Suite.
Yes, but it comes with the top of the line version of Adobe Acrobat, so that's a consideration. Regards, Shmuel Wolfson Kenneth C. Benson wrote: > richard.melanson at us.tel.com wrote: > >> I just got off the phone with Adobe and I don't feel good about the >> answer I received. > > I'm not sure the suites are that good a deal. I like to upgrade > certain programs (Indesign and Framemaker) every release. But with > other programs I don't feel like I need the latest release all the > time. So when I go to upgrade, I don't want to pay to upgrade the > whole suite just to get Framemaker. > > Yes, you could have gotten more for the same price. But what about > next version? You're going to be able to upgrade FM for a few hundred > dollars while suite owners will have to upgrade the entire suite, > probably for more than double your upgrade price. > > Kenneth Benson > Pegasus Type, Inc. > www.pegtype.com > ___ > > > You are currently subscribed to Framers as sbw at actcom.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/sbw%40actcom.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
Upgrade Anger to Tech Comm Suite.
"P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong." You are correct, in my anger I wanted everyone to know, I will not to do this again, my apologies. Rick -Original Message- From: Art Campbell [mailto:art.campb...@gmail.com] Sent: Tuesday, November 06, 2007 5:31 PM To: TEI Melanson, Richard Cc: techcomm at user.itconsult.co.uk; techwr-l at lists.techwr-l.com; TCP at techcommpros.com; framers at frameusers.com; framers at lists.frameusers.com Subject: Re: Upgrade Anger to Tech Comm Suite. Well, 7-8 weeks is sort of in a grey area, I think. Adobe and most other vendors that I'm familiar with will give you at least a 30-day window; Adobe sometimes extends the window beyond that. However, I disagree that "we all knew that Adobe knew" when the Suite was shipping; if they actually had, they probably would have announced it when they shipped FM 8 in order to make a bigger splash. I suspect that the actual date and release info was dependent on other software packages' readiness, so I don't think you were a victim of a bait-and-switch. That said, since you ordered online, I think I'd look into what your credit card company can do for you if you're not satisfied with the product you purchased. Also, I'd ring Adobe back and insist on speaking with a supervisor in sales and work out an upgrade path... Art P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong. On Nov 6, 2007 5:10 PM, wrote: > I just got off the phone with Adobe and I don't feel good about the answer I > received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty > quickly after it was released. I paid the full online price and I downloaded > the file from Adobe. Well, I just called and asked what could Adobe do for me > as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we > all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite > was coming out, why did they make me spend all my money. For almost the same > price as I purchased the FrameMaker 8 license, I could have purchased the > entire suite if I waited a few weeks. I do have one of the qualifying > products to get the upgrade price for the Tech Comm Suite. I just think this > is bad business. anyone else have this issue or on the other side of the > coin, do you guys think I am unrealistic to be upset. Thank you all for your > thoughts. > Rick > ___ -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358
Upgrade Anger to Tech Comm Suite
> why did they make me spend all my money. Can you explain how they MADE you spend you money again? Full Suite Price: $1599 US Full FrameMaker Price: $899 Suite Upgrade: $999 Call Adobe and talk to a manager to see if you can upgrade from your current Frame 8. (Since the Frame in the Suite is slightly modified, technically your version is a "previous" version). That way, you are only out $300. David Creamer I.D.E.A.S. - Results-Oriented Training http://www.IDEAStraining.com Adobe Certified Trainer & Expert (since 1995) Authorized Quark Training Provider (since 1988) Markzware, Enfocus, FileMaker Certified
Re: Upgrade Anger to Tech Comm Suite.
Well, 7-8 weeks is sort of in a grey area, I think. Adobe and most other vendors that I'm familiar with will give you at least a 30-day window; Adobe sometimes extends the window beyond that. However, I disagree that we all knew that Adobe knew when the Suite was shipping; if they actually had, they probably would have announced it when they shipped FM 8 in order to make a bigger splash. I suspect that the actual date and release info was dependent on other software packages' readiness, so I don't think you were a victim of a bait-and-switch. That said, since you ordered online, I think I'd look into what your credit card company can do for you if you're not satisfied with the product you purchased. Also, I'd ring Adobe back and insist on speaking with a supervisor in sales and work out an upgrade path... Art P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong. On Nov 6, 2007 5:10 PM, [EMAIL PROTECTED] wrote: I just got off the phone with Adobe and I don't feel good about the answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty quickly after it was released. I paid the full online price and I downloaded the file from Adobe. Well, I just called and asked what could Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite was coming out, why did they make me spend all my money. For almost the same price as I purchased the FrameMaker 8 license, I could have purchased the entire suite if I waited a few weeks. I do have one of the qualifying products to get the upgrade price for the Tech Comm Suite. I just think this is bad business. anyone else have this issue or on the other side of the coin, do you guys think I am unrealistic to be upset. Thank you all for your thoughts. Rick ___ -- Art Campbell [EMAIL PROTECTED] ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: Upgrade Anger to Tech Comm Suite.
[EMAIL PROTECTED] wrote: I just got off the phone with Adobe and I don't feel good about the answer I received. I'm not sure the suites are that good a deal. I like to upgrade certain programs (Indesign and Framemaker) every release. But with other programs I don't feel like I need the latest release all the time. So when I go to upgrade, I don't want to pay to upgrade the whole suite just to get Framemaker. Yes, you could have gotten more for the same price. But what about next version? You're going to be able to upgrade FM for a few hundred dollars while suite owners will have to upgrade the entire suite, probably for more than double your upgrade price. Kenneth Benson Pegasus Type, Inc. www.pegtype.com ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Upgrade Anger to Tech Comm Suite.
I just got off the phone with Adobe and I don't feel good about the answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty quickly after it was released. I paid the full online price and I downloaded the file from Adobe. Well, I just called and asked what could Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite was coming out, why did they make me spend all my money. For almost the same price as I purchased the FrameMaker 8 license, I could have purchased the entire suite if I waited a few weeks. I do have one of the qualifying products to get the upgrade price for the Tech Comm Suite. I just think this is bad business. anyone else have this issue or on the other side of the coin, do you guys think I am unrealistic to be upset. Thank you all for your thoughts. Rick ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: Upgrade Anger to Tech Comm Suite.
Kenneth C. Benson wrote: I'm not sure the suites are that good a deal. I like to upgrade certain programs (Indesign and Framemaker) every release. But with other programs I don't feel like I need the latest release all the time. So when I go to upgrade, I don't want to pay to upgrade the whole suite just to get Framemaker. But the suite versions of FrameMaker and RoboHelp have additional features not included in the standalone versions. Those features make single-sourcing with FM and RH possible; you can't do that with the standalone programs. Richard -- Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: Upgrade Anger to Tech Comm Suite.
If you want the FM integration with RH, you have to buy the suite. You don't get it without the suite. So, there's that angle to consider as well. On 11/6/07, Kenneth C. Benson [EMAIL PROTECTED] wrote: [EMAIL PROTECTED] wrote: I just got off the phone with Adobe and I don't feel good about the answer I received. I'm not sure the suites are that good a deal. I like to upgrade certain programs (Indesign and Framemaker) every release. But with other programs I don't feel like I need the latest release all the time. So when I go to upgrade, I don't want to pay to upgrade the whole suite just to get Framemaker. Yes, you could have gotten more for the same price. But what about next version? You're going to be able to upgrade FM for a few hundred dollars while suite owners will have to upgrade the entire suite, probably for more than double your upgrade price. -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Upgrade Anger to Tech Comm Suite.
I just got off the phone with Adobe and I don't feel good about the answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty quickly after it was released. I paid the full online price and I downloaded the file from Adobe. Well, I just called and asked what could Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite was coming out, why did they make me spend all my money. For almost the same price as I purchased the FrameMaker 8 license, I could have purchased the entire suite if I waited a few weeks. I do have one of the qualifying products to get the upgrade price for the Tech Comm Suite. I just think this is bad business. anyone else have this issue or on the other side of the coin, do you guys think I am unrealistic to be upset. Thank you all for your thoughts. Rick
Upgrade Anger to Tech Comm Suite.
richard.melanson at us.tel.com wrote: > I just got off the phone with Adobe and I don't feel good about the answer I > received. I'm not sure the suites are that good a deal. I like to upgrade certain programs (Indesign and Framemaker) every release. But with other programs I don't feel like I need the latest release all the time. So when I go to upgrade, I don't want to pay to upgrade the whole suite just to get Framemaker. Yes, you could have gotten more for the same price. But what about next version? You're going to be able to upgrade FM for a few hundred dollars while suite owners will have to upgrade the entire suite, probably for more than double your upgrade price. Kenneth Benson Pegasus Type, Inc. www.pegtype.com
Upgrade Anger to Tech Comm Suite.
Well, 7-8 weeks is sort of in a grey area, I think. Adobe and most other vendors that I'm familiar with will give you at least a 30-day window; Adobe sometimes extends the window beyond that. However, I disagree that "we all knew that Adobe knew" when the Suite was shipping; if they actually had, they probably would have announced it when they shipped FM 8 in order to make a bigger splash. I suspect that the actual date and release info was dependent on other software packages' readiness, so I don't think you were a victim of a bait-and-switch. That said, since you ordered online, I think I'd look into what your credit card company can do for you if you're not satisfied with the product you purchased. Also, I'd ring Adobe back and insist on speaking with a supervisor in sales and work out an upgrade path... Art P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong. On Nov 6, 2007 5:10 PM, wrote: > I just got off the phone with Adobe and I don't feel good about the answer I > received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty > quickly after it was released. I paid the full online price and I downloaded > the file from Adobe. Well, I just called and asked what could Adobe do for me > as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we > all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite > was coming out, why did they make me spend all my money. For almost the same > price as I purchased the FrameMaker 8 license, I could have purchased the > entire suite if I waited a few weeks. I do have one of the qualifying > products to get the upgrade price for the Tech Comm Suite. I just think this > is bad business. anyone else have this issue or on the other side of the > coin, do you guys think I am unrealistic to be upset. Thank you all for your > thoughts. > Rick > ___ -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358
Upgrade Anger to Tech Comm Suite.
Kenneth C. Benson wrote: > I'm not sure the suites are that good a deal. I like to > upgrade certain programs (Indesign and Framemaker) every > release. But with other programs I don't feel like I need the > latest release all the time. So when I go to upgrade, I don't > want to pay to upgrade the whole suite just to get Framemaker. But the suite versions of FrameMaker and RoboHelp have additional features not included in the standalone versions. Those features make single-sourcing with FM and RH possible; you can't do that with the standalone programs. Richard -- Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
Upgrade Anger to Tech Comm Suite.
If you want the FM integration with RH, you have to buy the suite. You don't get it without the suite. So, there's that angle to consider as well. On 11/6/07, Kenneth C. Benson wrote: > richard.melanson at us.tel.com wrote: > > > I just got off the phone with Adobe and I don't feel good about the answer > > I received. > > I'm not sure the suites are that good a deal. I like to upgrade certain > programs (Indesign and Framemaker) every release. But with other > programs I don't feel like I need the latest release all the time. So > when I go to upgrade, I don't want to pay to upgrade the whole suite > just to get Framemaker. > > Yes, you could have gotten more for the same price. But what about next > version? You're going to be able to upgrade FM for a few hundred dollars > while suite owners will have to upgrade the entire suite, probably for > more than double your upgrade price. -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com
