Wanted: Doc Specialist (Phoenix)
 Title: Documentation Specialist Location: Phoenix Arizona Working side-by-side with our clients, Blackboard is pioneering e- Education across the globe. Our academic and commerce suites of products – targeted to primary and secondary schools, higher education, corporate and government markets – deliver on the promise of the internet for online teaching and learning, campus communities, campus commerce services, and the integration of Web- enabled student services and back office systems. For more information about Blackboard Inc. and our career opportunities, please visitwww.blackboard.com. POSITION RESPONSIBILITIES Blackboard’s product development staff is committed to delivering a quality product, on time and at a reasonable cost. Documentation Specialists are integral to this process. This position requires a high energy, talented individual to participate in the design, implementation, and maintenance for Blackboard’s Commerce Suite. Hundreds of clients rely on Blackboard's debit account systems to deliver convenient, secure and efficient campus auxiliary services to students, faculty and staff. To ensure that they are providing business efficiency, they turn to the Blackboard Transaction System to: Process millions of transactions each year, Automate services, Reduce errors, Eliminate operational redundancies, and Control labor costs. This position will report directly to the Sr. Product Manager and will work closely with the Transaction Systems Product Management, Engineering, and QA team members to ensure consistent implementation and operational execution of all development activities. Specific Responsibilities would include: Solving technical issues in dynamic development and production (customer) environments Assessing a situation quickly, from a non-biased point of view, and help arrive at the most beneficial resolution for all parties involved Working with product teams to develop documentation for the Blackboard Commerce Suite. Writing and editing system administration manuals, installation and configuration guides for hardware and software, and technical support manuals. Qualified candidate possesses exceptional writing skills and is comfortable producing drafts that require minimal revision and editorial oversight. Defining and scoping documentation requirements using product functional requirements document. Researching, developing and maintaining new and existing documents.. Interacting with requirements analysts, software developers, quality assurance and technical support associates. Preparing technical documentation for administrators, installers and developers. Ensuring that documents are technically accurate, user-focused, and free from errors. PROFESSIONAL QUALIFICATIONS · 5+ years experience with a background in technology, documentation design and technical writing for software and/or hardware products. · Bachelor's degree preferred · Advanced Adobe Framemaker proficiency, including drawing tools, books, and cross-references · Photoshop or digital photo editing experience · Experienced with digital documents (HTML, PDF) · Proficient with Microsoft Office Tools. · Superior writing skills · Ability to communicate effectively with team members and resolve conflicting information · Ability to accurately scope documentation requirements and consistently meet deadlines · Well organized with ability to manage multiple projects Blackboard Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor. Please send resume to Brian Digby at [EMAIL PROTECTED] ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Wanted: Doc Specialist (Phoenix)
? >> >> Title: Documentation Specialist >> >> Location: Phoenix Arizona >> >> >> >> >> >> Working side-by-side with our clients, Blackboard is pioneering e- >> Education across the globe. Our academic and commerce suites of >> products ? targeted to primary and secondary schools, higher >> education, corporate and government markets ? deliver on the >> promise of the internet for online teaching and learning, campus >> communities, campus commerce services, and the integration of Web- >> enabled student services and back office systems. >> >> For more information about Blackboard Inc. and our career >> opportunities, please visitwww.blackboard.com. >> >> >> >> POSITION RESPONSIBILITIES >> >> Blackboard?s product development staff is committed to delivering >> a quality product, on time and at a reasonable cost. >> Documentation Specialists are integral to this process. This >> position requires a high energy, talented individual to >> participate in the design, implementation, and maintenance for >> Blackboard?s Commerce Suite. >> >> >> >> Hundreds of clients rely on Blackboard's debit account systems to >> deliver convenient, secure and efficient campus auxiliary services >> to students, faculty and staff. To ensure that they are providing >> business efficiency, they turn to the Blackboard Transaction >> System to: Process millions of transactions each year, Automate >> services, Reduce errors, Eliminate operational redundancies, and >> Control labor costs. >> >> >> >> This position will report directly to the Sr. Product Manager and >> will work closely with the Transaction Systems Product Management, >> Engineering, and QA team members to ensure consistent >> implementation and operational execution of all development >> activities. >> >> >> >> Specific Responsibilities would include: >> >> >> >> Solving technical issues in dynamic development and production >> (customer) environments >> Assessing a situation quickly, from a non-biased point of view, >> and help arrive at the most beneficial resolution for all parties >> involved >> Working with product teams to develop documentation for the >> Blackboard Commerce Suite. >> Writing and editing system administration manuals, installation >> and configuration guides for hardware and software, and technical >> support manuals. >> Qualified candidate possesses exceptional writing skills and is >> comfortable producing drafts that require minimal revision and >> editorial oversight. >> Defining and scoping documentation requirements using product >> functional requirements document. >> Researching, developing and maintaining new and existing documents.. >> Interacting with requirements analysts, software developers, >> quality assurance and technical support associates. >> Preparing technical documentation for administrators, installers >> and developers. >> Ensuring that documents are technically accurate, user-focused, >> and free from errors. >> >> >> PROFESSIONAL QUALIFICATIONS >> >> ? 5+ years experience with a background in technology, >> documentation design and technical writing for software and/or >> hardware products. >> ? Bachelor's degree preferred >> ? Advanced Adobe Framemaker proficiency, including drawing >> tools, books, and cross-references >> ? Photoshop or digital photo editing experience >> ? Experienced with digital documents (HTML, PDF) >> ? Proficient with Microsoft Office Tools. >> ? Superior writing skills >> ? Ability to communicate effectively with team members and >> resolve conflicting information >> ? Ability to accurately scope documentation requirements >> and consistently meet deadlines >> ? Well organized with ability to manage multiple projects >> >> >> Blackboard Inc. is an equal employment opportunity employer and >> considers qualified applicants for employment without regard to >> race, gender, age, color, religion, national origin, marital >> status, disability, sexual orientation, or any other protected >> factor. > > Please send resume to Brian Digby at bdigby at blackboard.com. > >> >> >> >> >
