Mails undelivered

2007-10-18 Thread Joel Muia
Dear Reader

I have FreeBSD 5.5 installed and configured as a firewall and as mail server
in my network. Unfortunately, a consultant installed and configured before I
joined the company.  I am the system administrator however I do not know on
how to support it.

 

Currently, mails are not going. Only internal mails are be delivered.

 

How do I troubleshoot? What services do I restart and what commands should I
use.

 

Joel Muia - IT

Crown HealthCare (K) Ltd

P.O Box 40449-00100 GPO

Tel: + (254 -020) 375 00 00

Fax:+ (254 - 020) 375 06 00

Website www.crownkenya.com http://www.crownkenya.com/ 

 

Total Hospital Solutions - Equipment and Supplies

 

This email is confidential and intended solely for the use of the individual
to whom it is addressed. If you are not the intended recipient, be advised
that you have received this email in error and that any use, dissemination,
forwarding, printing, or copying of this email is strictly prohibited. If
you have received this email in error please contact the sender. Any views
or opinions presented are solely those of the author and do not necessarily
represent those of Crown Healthcare Ltd. Although this email and any
attachments are believed to be free of any virus or other defects which
might affect any computer or IT system into which they are received, no
responsibility is accepted by Crown Healthcare Ltd or any of its associates
for any loss or damage arising in any way from the receipt or use thereof.

 

 

 

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Re: Mails undelivered

2007-10-18 Thread Derek Ragona

At 09:10 AM 10/18/2007, Joel Muia wrote:

Dear Reader

I have FreeBSD 5.5 installed and configured as a firewall and as mail server
in my network. Unfortunately, a consultant installed and configured before I
joined the company.  I am the system administrator however I do not know on
how to support it.



Currently, mails are not going. Only internal mails are be delivered.



How do I troubleshoot? What services do I restart and what commands should I
use.




You need to find out more information before we can offer much help.  You 
need to determine how and what mail software you are using.  Look in 
/etc/rc.conf to see if you have sendmail_enable statements there, or 
something else (postfix, dovecot, etc.)  You could be using a number of 
different software configurations.


Once you determine what software your server is running, post that back to 
this thread and you can get more help.


-Derek


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Re: Mails undelivered

2007-10-18 Thread Eric Crist
I would start by reading the maillog file in /var/log.  Also, you can  
try watching the file as mails get sent:


# tail -F /var/log/maillog

Watch for errors and rejections.  Worst case, post some line from  
this logfile if you're unable to figure it out further.


HTH

Eric


On Oct 18, 2007, at 9:10 AMOct 18, 2007, Joel Muia wrote:


Dear Reader

I have FreeBSD 5.5 installed and configured as a firewall and as  
mail server
in my network. Unfortunately, a consultant installed and configured  
before I
joined the company.  I am the system administrator however I do not  
know on

how to support it.



Currently, mails are not going. Only internal mails are be delivered.



How do I troubleshoot? What services do I restart and what commands  
should I

use.



Joel Muia - IT

Crown HealthCare (K) Ltd

P.O Box 40449-00100 GPO

Tel: + (254 -020) 375 00 00

Fax:+ (254 - 020) 375 06 00

Website www.crownkenya.com http://www.crownkenya.com/



Total Hospital Solutions - Equipment and Supplies



This email is confidential and intended solely for the use of the  
individual
to whom it is addressed. If you are not the intended recipient, be  
advised
that you have received this email in error and that any use,  
dissemination,
forwarding, printing, or copying of this email is strictly  
prohibited. If
you have received this email in error please contact the sender.  
Any views
or opinions presented are solely those of the author and do not  
necessarily

represent those of Crown Healthcare Ltd. Although this email and any
attachments are believed to be free of any virus or other defects  
which
might affect any computer or IT system into which they are  
received, no
responsibility is accepted by Crown Healthcare Ltd or any of its  
associates
for any loss or damage arising in any way from the receipt or use  
thereof.








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-
Eric F Crist
Secure Computing Networks


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Re: Mails undelivered

2007-10-18 Thread Vince
Joel Muia wrote:
 Dear Reader
 
 I have FreeBSD 5.5 installed and configured as a firewall and as mail server
 in my network. Unfortunately, a consultant installed and configured before I
 joined the company.  I am the system administrator however I do not know on
 how to support it.
 
  
 
 Currently, mails are not going. Only internal mails are be delivered.
 
  
 
 How do I troubleshoot? What services do I restart and what commands should I
 use.
 

It depends a little on what packages he installed for the mailserver.
However most (maybe all, i'm not sure) of the mailservers keep their
logs in the same place.

A good start would be: check the server has outgoing smtp connectivity
(telnet to a known good smtp server on port 25 and go though the
helo/mail from/rcpt to  procedure.) If you can mail from the command
line its an issue with the mailserver, if not its a firewall/network issue.
Next check the maillogs (/var/log/maillog) and the messages log
(/var/log/messages) to see if anything obvious is in them.
If you are using the base sendmail (or another MTA via the mailwrapper)
it can be restarted using /etc/rc.d/sendmail restart

I'd suggest looking through the handbook as well
(http://www.freebsd.org/doc/en_US.ISO8859-1/books/handbook/)
especially the
http://wwwfe.freebsd.org/doc/en_US.ISO8859-1/books/handbook/mail.html
section.

If you have error messages in the logfile you cant understand and
restarting sendmail doesnt fix it, send it to the list (I wont be
checking my email much for the rest of today so keep it on list so
others can help)


Vince

  
 
 Joel Muia - IT
 
 Crown HealthCare (K) Ltd
 
 P.O Box 40449-00100 GPO
 
 Tel: + (254 -020) 375 00 00
 
 Fax:+ (254 - 020) 375 06 00
 
 Website www.crownkenya.com http://www.crownkenya.com/ 
 
  
 
 Total Hospital Solutions - Equipment and Supplies
 
  
 
 This email is confidential and intended solely for the use of the individual
 to whom it is addressed. If you are not the intended recipient, be advised
 that you have received this email in error and that any use, dissemination,
 forwarding, printing, or copying of this email is strictly prohibited. If
 you have received this email in error please contact the sender. Any views
 or opinions presented are solely those of the author and do not necessarily
 represent those of Crown Healthcare Ltd. Although this email and any
 attachments are believed to be free of any virus or other defects which
 might affect any computer or IT system into which they are received, no
 responsibility is accepted by Crown Healthcare Ltd or any of its associates
 for any loss or damage arising in any way from the receipt or use thereof.
 
  
 
  
 
  
 
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RE: Mails undelivered

2007-10-18 Thread Barry Byrne
 -Original Message-
 From: [EMAIL PROTECTED] 
 [mailto:[EMAIL PROTECTED] On Behalf Of Joel Muia
 Sent: 18 October 2007 15:10
 To: [EMAIL PROTECTED]
 Subject: Mails undelivered

 I have FreeBSD 5.5 installed and configured as a firewall and 
 as mail server
 in my network. Unfortunately, a consultant installed and 
 configured before I
 joined the company.  I am the system administrator however I 
 do not know on
 how to support it.
 
 Currently, mails are not going. Only internal mails are be delivered.

 How do I troubleshoot? What services do I restart and what 
 commands should I
 use.

Joel,

Most mail server software logs to the file /var/log/maillog. So I'd suggest
that's the first place to look to try and track down your problem. 

 - Barry

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