Re: [Freeswitch-users] skill-based ACD

2009-09-24 Thread Remko Kloosterman
-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] Namens Michael Collins Verzonden: donderdag 17 september 2009 22:58 Aan: freeswitch-users@lists.freeswitch.org Onderwerp: Re: [Freeswitch-users] skill-based ACD On Thu, Sep 17, 2009 at 12:13 PM, Remko Kloosterman wrote: I

Re: [Freeswitch-users] skill-based ACD

2009-09-20 Thread Remko Kloosterman
This actually sounds very good Andrew. You even have an agent interface. Do you have plans for a outbound campaign dialer? I know of a commercial dialer that is good in it's predictive algotithm, but very bad when it comes to campaign management. -Oorspronkelijk bericht- Van: freeswitch-u

Re: [Freeswitch-users] skill-based ACD

2009-09-17 Thread Remko Kloosterman
I have been working on several voice projects in the past with ACD features, mostly based on TDM technology. It's all commercial stuff, but I have the experience and I am willing to share that. If anyone wishes to start such a development I'm sure I can dig up a functional model and help with the d

Re: [Freeswitch-users] ESL: DTMF event is not coming

2009-09-08 Thread Remko Kloosterman
I'm currently playing around with ESL myself. By default events are not sent to the application. You should enable this by with for example the "myevents" command. For a better understanding, try catching the IO with "nc -l -p 8084" for outbound socket applications. See http://wiki.freeswitch.org/w

Re: [Freeswitch-users] ESL C questions

2009-09-08 Thread Remko Kloosterman
Aan: freeswitch-users@lists.freeswitch.org Onderwerp: Re: [Freeswitch-users] ESL C questions Remko, I wrote the documentation that is on docs.freeswitch.org Take a look there, it is far from being complete but it might help. jmesquita On Mon, Sep 7, 2009 at 10:26 AM, Remko Kloosterman wrote:

[Freeswitch-users] ESL C questions

2009-09-07 Thread Remko Kloosterman
Hi there, I wonder, is ESL documentation available for C or does someone have something in draft? I'm trying to write an outbound socket application for some generic IVR features. I didn't find exactly that on the wiki except TODO J. The perl/ruby/javascript pages help a bit and the libs/esl so

Re: [Freeswitch-users] Which GSM gateway to buy?

2009-06-17 Thread Remko Kloosterman
I have used board-based voice solutions for ISDN/SS7 over the last 10 years and just moved to gateways and VoIP 2 years ago. I must say I've never been more happy. It scales excellent and is very stable, never had any problem and it's handling about 30.000 calls per day. In the past I've had a f

Re: [Freeswitch-users] DTMF recognition flaky

2009-05-07 Thread Remko Kloosterman
Hi Jay, Did you make a wireshark trace yet? You should be able to find out exactly what's going on there, which protocol is used, etc. We've had our share of problems with DTMF over SIP trunks as well. Your problems could also be related to timing issues introduced by multiple gateways. Do you

Re: [Freeswitch-users] VoiceXML

2009-04-24 Thread Remko Kloosterman
Excellent! I wasn't aware of their development progress. Let's check it out. Van: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] Namens EdPimentl Verzonden: vrijdag 24 april 2009 15:10 Aan: freeswitch-users@lis

Re: [Freeswitch-users] VoiceXML

2009-04-22 Thread Remko Kloosterman
For compliance it's needed to support it, but it's not actually needed to make a working application. You can just use wave files like this: Voxeo actually has a nice set of tutorials and reference material on it: http://www.vxml.org/ -Oorspronkelijk bericht- Va

Re: [Freeswitch-users] VoiceXML

2009-04-22 Thread Remko Kloosterman
I agree that the original commercial model used for VXML gets in the way of it's own success. It's also focussed way too much on ASR/TTS. I think we can all agree this technology is still a future promise, even after 10+ years. But technically VXML is an interesting concept, especially together wit

[Freeswitch-users] VoiceXML

2009-04-21 Thread Remko Kloosterman
Hi everyone, Did someone ever try and implement a VXML interface on freeswitch? Or do you think it's a good idea? Or not? Since it is an actual standard, I guess there might be a market for application service providers. Remko ___ Freeswitch-users mai

Re: [Freeswitch-users] [Freeswitch-dev] VMWare voice quality

2009-01-15 Thread Remko Kloosterman
Lot's of experience and suggestions here. Thanks. I believe it should be theoretically possible to have blip-free RTP streaming through the appliance. Most windows ethernet drivers allow for QoS packet scheduling. If the VMware network bridge driver honors this and syncs the buffers at 20ms frames

[Freeswitch-users] Vmware voice quality

2009-01-15 Thread Remko Kloosterman
Hello Ken, hello all, I just read about the FreeSWITCH VMware applicance. I'm curious about your experiences with the audio quality on VMWare, so here's a new thread. I've installed freeswitch on VMware Server for Windows. The IVR audio always plays choppy, while the server itself has no perform

[Freeswitch-users] VMWare voice quality

2009-01-15 Thread Remko Kloosterman
Hello Ken, hello all, I just read about the FreeSWITCH VMware applicance. I'm curious about your experiences with the audio quality on VMWare, so here's a new thread. I've installed freeswitch on VMware Server for Windows. The IVR audio always plays choppy, while the server itself has no perform