verspreiden.
Last week we took some friends out to a fine new restaurant, and noticed
that the waiter who took our order carried a spoon in his shirt pocket.
It seemed a little strange, but I ignored it. However, when the busboy
brought out water and utensils, I noticed he also had a spoon in his shirt
pocket.
I then looked around the room and saw that all the staff had spoons in
their pockets. When the waiter came back to serve our soup I asked, "Why
the spoon?"
"Well," he explained, "the restaurant's owners hired Andersen consulting,
experts in efficiency, in order to revamp all our processes.
After several months of statistical analysis, they concluded that
customers drop their spoons 73.84 percent more often than any other
utensil. This represents a drop frequency of approximately 3 spoons per
table per hour.
If our personnel is prepared to deal with that contingency, we can reduce
the number of trips back to the kitchen and save 1.5 man-hours per shift."
As luck would have it I dropped my spoon and he was able to replace it
with his spare spoon. "I'll get another spoon next time I go to the
kitchen instead of making an extra trip to get it right now."
I was rather impressed. The waiter served our main course and I continued
to look around. Then I noticed that there was a very thin string hanging
out of the waiter's fly.
Looking around, I noticed that all the waiters had the same string hanging
from their flies. My curiosity got the better of me and before he walked
off, I asked the waiter "Excuse me, but can you tell me why you have that
string right there?"
"Oh, certainly!" he answered, lowering his voice. "Not everyone is as
observant as you. Andersen Consulting also found out that we can save time
in the restroom." "How so?"
"See," he continued, "by tying this string to the tip of ...you know, we
can pull it out over the urinal without touching it and that way eliminate
the need to wash the hands, shortening the time spent in the restroom by
76.39 percent."
"Okay, that makes sense, but . . . if the string helps you get it out, how
do you put it back in?"
"Well," he whispered, lowering his voice even further, "I don't know about
the others, but I use the spoon."
--
ReindeR
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