Re: [FW-1] Smart-1 consololidation error

2013-03-07 Thread Gustavo Ríos
Hi

I had this very issue last week on an Smart-1 running SPLAT R75.20. I
created a Service Request and during a webex session, the Check Point
technician found out the some SmartReporter files were corrupted (he
couldn't tell me why...) and he just replace those corrupted files the
default files and the issue was solved. So the recommendation is, open a
case and ask for a remote session ;)

However, I copied/pasted the notes that the technician added to the case
before closing it. After reviewing the procedure, I think when he said cp
db_files.tgz from $RTDIR/conf to this directory was the action that
solved the issue.

I hope this helps.

CHK Tech notes:

could not create new consolidation session. checked
log_consolidator_engine/log/ files and were getting errors
checked database.err files got mysql errors
no mysql.sock was created
checked
/var/opt/Cprt-75.20/Database/data
no rt_database directory
cp db_files.tgz from $RTDIR/conf to this directory
cpstopped
extracted it
cleared out /var/opt/CPrt-R75.20/Database/log directory
cpstarted fwm would not start, fwm.elg said address was already in use
rebooted
when came back up all processes were up
could log into reporter and create consolodation session


___



Gustavo Ríos P.
Professional Services Coordinator
email: gr...@cybertech.com.ve
http://www.cybertech.com.ve
Telf.: +58 212 2661980/ 2503/ 9995, ext. 104
Cel:  +58 4128014879


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-Original Message-
From: Mailing list for discussion of Firewall-1
[mailto:FW-1-MAILINGLIST@AMADEUS.US.CHECKPOINT.COM] On Behalf Of a bv
Sent: jueves, 28 de febrero de 2013 09:34 a.m.
To: FW-1-MAILINGLIST@AMADEUS.US.CHECKPOINT.COM
Subject: [FW-1] Smart-1 consololidation error

Hi,

I have a R70.30 smart 1 box configured long time . and that time couldnt

create a consolidastion seesion on evenntia reporter and use the
appliance. I tried again to create a consolidation error and get the error
Failed to get the default parameters from server/database. How can i fix
this?

Regards

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Re: [FW-1] Smart-1 consololidation error

2013-02-28 Thread pkc_mls

Le 28/02/2013 15:04, a bv a écrit :

Hi,

I have a R70.30 smart 1 box configured long time . and that time couldnt

create a consolidastion seesion on evenntia reporter and use the
appliance. I tried again to create a consolidation error and get the
error Failed to get the default parameters from server/database. How
can i fix this?

When did you run the reporter GUI for the last time without the error ?
If it was a long time ago and you don't have recent backup, you should 
contact Checkpoint TAC to fix this.
There are several entries in checkpoint secureknowledge but I never 
managed to recover a corrupted database thanks to secureknowledge.

Regards

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Re: [FW-1] Smart-1 consololidation error

2013-02-28 Thread a bv
This didnt worked from the initial configuration of the appliance , i
nevre created a successful condolidation seesion

2013/2/28, pkc_mls pkc_...@yahoo.fr:
 Le 28/02/2013 15:04, a bv a écrit :
 Hi,

 I have a R70.30 smart 1 box configured long time . and that time couldnt

 create a consolidastion seesion on evenntia reporter and use the
 appliance. I tried again to create a consolidation error and get the
 error Failed to get the default parameters from server/database. How
 can i fix this?
 When did you run the reporter GUI for the last time without the error ?
 If it was a long time ago and you don't have recent backup, you should
 contact Checkpoint TAC to fix this.
 There are several entries in checkpoint secureknowledge but I never
 managed to recover a corrupted database thanks to secureknowledge.
 Regards

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