Hi,
feature is interesting but I think it was complex to use your patch.
A complete way to manage it maybe to ue rule engine defining a new
action like :
"Assign to tech with less tickets in group" and select the target group.
It will permit to limit the assignation to a group and be more flexible.
Any other ideas about that ?
Regards
Julien
Le 13/09/2011 03:17, Zorianny Itriago a écrit :
Hi!!!
I'm using GLPI and I added a fragment in the code because I needed to
assign tickets with a queue, where the ticket is assigned to a
technical with less tickets in this moment.
The problem is I can't to update the version, because I'll lost the
changes. Is possible you can to add this option???
This is the function:
static function agregarTicketTecnico($ticketID=0) { //agregado
global $DB, $LANG, $CFG_GLPI;
if ($ticketID != 0) {
$DBread = DBConnection::getReadConnection();//clase conexion
con la BD
$consulta = "(SELECT users_id,0 as cantidad FROM
glpi_groups_users ".
"INNER JOIN glpi_users u ON (u.id
<http://u.id>=users_id AND u.is_active=1)".
"WHERE groups_id in (SELECT groups_id From
glpi_groups_tickets where tickets_id = ".$ticketID.") ".
"AND users_id not in (SELECT users_id from
glpi_tickets_users where tickets_id in (select id from glpi_tickets
where status='assign') and type=2) ".
") UNION ( ".
"SELECT u.users_id,count(u.tickets_id) as cantidad
FROM glpi_tickets_users u ".
"INNER JOIN glpi_users gu ON (gu.id
<http://gu.id>=u.users_id AND gu.is_active=1)".
"INNER JOIN glpi_tickets t ON (t.id <http://t.id>
= u.tickets_id and t.status='assign') ".
"WHERE u.type=2 and u.users_id in (SELECT users_id
FROM glpi_groups_users WHERE groups_id in ".
"(SELECT groups_id From glpi_groups_tickets where
tickets_id = ".$ticketID.")) ".
"group by u.users_id ) ".
"ORDER BY cantidad asc";//consulta para buscar el
tecnico con menos tickets
$resultado = $DBread->query($consulta);
$res = $DBread->fetch_assoc($resultado);//para pasar el
arreglo x URL
//asignar ticket automaticamente al tecnico
$insert = "INSERT INTO glpi_tickets_users
(tickets_id,users_id,type,use_notification) VALUES
(".$ticketID.",".$res['users_id'].",2,1)";
$result = $DBread->query($insert);
}
}
From Caracas, Venezuela
excuse me, my redaction in English is terrible...
--
Saludos
Zorianny Itriago
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