Re: [GNC] GNU crashes when any Report is selected
We suspect that the hang on the first report has to do with WebKit initializing rather than loading GnuCash data. Regards, John Ralls > On Dec 10, 2018, at 8:07 AM, Arnie Reeves wrote: > > Thanks David, I’ll try to do that, but note that I have only small household > transactions, so the full transaction report of all account only run to three > pages each month. Also puzzled that after the first hang waiting for any > report – even a small cash flow – all subsequent reports open instantly. I > was thinking of closing out the books this month and taking asset values only > into a new set of accounts for next year. Do I simply open up a new folder > with a new name and start again? Should I download a more recent update or > stick with the 2.6.19? > Arnie > > From: David Carlson > Sent: 10 December 2018 15:32 > To: John Ralls > Cc: Arnie Reeves ; Gnucash Users > > Subject: Re: [GNC] GNU crashes when any Report is selected > > Still, if GnuCash started hanging recently even with very old backups, > something odd is happening. Granted, old backups of my data would have a > rough time with Since Last Run slowing it down until it got through the > scheduled transactions... Arnie's setup is still different than mine, as my > data doesn't hang any longer than usual when GnuCash 2.6.19 is building > reports in Windows 10. > > Since my data takes two or three minutes for every full file save, I do not > notice slow report building. > > Arnie, have you tried building a new data file with a very small number of > transactions and a new name to test your system? > > David C > > On Mon, Dec 10, 2018 at 8:28 AM John Ralls <mailto:jra...@ceridwen.us>> wrote: >> Arnie, >> >> That’s not a crash, it’s a hang. How long are you waiting to kill it? >> >> Regards, >> John Ralls >> >> >>> On Dec 10, 2018, at 2:12 AM, Arnie Reeves >> <mailto:karnd...@blueyonder.co.uk>> wrote: >>> >>> That’s bad news John, I hoped the trace would help. A crash results from >>> selecting any report within the Report menu. After selection by clicking >>> the report then the green “play” type button at the right, the main screen >>> under the current open tabs goes blank. That is the open account tabs, >>> panel and menu tabs remain at the top of the screen, but all open account >>> data is replaced by a blank white screen. Just as if the report had opened >>> without any data. Any further mouse selections produce a warning text that >>> GNUCash is not responding. I use Task Manager to close the program. My >>> customised reports are simple changes from the Options button to provide a >>> new title, change the report Start Date and change the report End Date. >>> These changes are saved using Save Configuration As…. I have a report for >>> each month for Transactions and Cash Flow. These have worked perfectly for >>> 11 months. >>> Best Regards >>> Arnie >>> >>> >>> >>> From: John Ralls mailto:jra...@ceridwen.us>> >>> Sent: 10 December 2018 01:17 >>> To: Arnie Reeves >> <mailto:karnd...@blueyonder.co.uk>> >>> Cc: David Carlson >> <mailto:david.carlson@gmail.com>>; Gnucash Users >>> mailto:gnucash-user@gnucash.org>> >>> Subject: Re: [GNC] GNU crashes when any Report is selected >>> >>> Unfortunately there are no useful clues in the trace file. You might try >>> opening a powershell window and starting GnuCash from the prompt >>> (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing >>> anything that isn’t getting captured by the logging facility. >>> >>> Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just >>> the customized ones? Does “customized” mean that you’ve changed some report >>> options and saved the configuration or reports with custom Scheme code? >>> >>> Regards, >>> John Ralls >>> >>> >>>> On Dec 9, 2018, at 12:42 PM, Arnie Reeves >>> <mailto:karnd...@blueyonder.co.uk>> wrote: >>>> >>>> John and David. Thank you for your time. Following Johns suggestion I have >>>> located the latest gnu.trace file which is copied below. Could you help >>>> please with identifying errors: It also seems that all data entries >>>> covering the month of Nov2018 have been deleted from the lists of accounts >>>> (ie latest entrie
Re: [GNC] GNU crashes when any Report is selected
On 2018-12-10 10:10, Arnie Reeves via gnucash-user wrote: > Tend to agree Stephen regarding the possible effects of MS updates. My > reports have always opened within a couple of seconds, that's why I thought 1 > to 2 minutes was a crash. It would be nice for beginners to see a small text > next to the "GNUCash not responding" message to advise them to wait longer. > The gut feeling of "external influences" was immediate which is why I thought > that reinstalling would perhaps fix a contaminated file. John's experience > was of course correct in identifying a hang rather than a crash, and I'm > grateful for his sound advice, but it's strange that this long delay was so > suddenly imposed. I could understand a gradual progressive delay as files > got bigger. The "not responding" text is inserted by Windows itself, not the individual software that is having issues. This is Microsoft's hint to the end user to wait for something to happen. If the software stays in that state for some period of time then Windows will offer a dialog box that asks the user if they wish to continue waiting or forcibly terminate the program. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
The 'not responding' message is from Windows and it has no clue why GnuCash is not responding. It would be nice if Windows signed the message so we know where it is from. Unfortunately, many programs behave like they are the only ones on the planet and users should 'just know' David C On Mon, Dec 10, 2018 at 12:12 PM Arnie Reeves via gnucash-user < gnucash-user@gnucash.org> wrote: > Tend to agree Stephen regarding the possible effects of MS updates. My > reports have always opened within a couple of seconds, that's why I thought > 1 to 2 minutes was a crash. It would be nice for beginners to see a small > text next to the "GNUCash not responding" message to advise them to wait > longer. The gut feeling of "external influences" was immediate which is why > I thought that reinstalling would perhaps fix a contaminated file. John's > experience was of course correct in identifying a hang rather than a crash, > and I'm grateful for his sound advice, but it's strange that this long > delay was so suddenly imposed. I could understand a gradual progressive > delay as files got bigger. > Arnie > > -Original Message- > From: gnucash-user blueyonder.co...@gnucash.org> On Behalf Of Stephen M. Butler > Sent: 10 December 2018 17:47 > To: gnucash-user@gnucash.org > Subject: Re: [GNC] GNU crashes when any Report is selected > > On 12/10/18 4:46 AM, Stan Brown wrote: > > Hi, Arnie. > > > >> Date: Sun, 9 Dec 2018 16:27:01 - > >> From: "Arnie Reeves" > >> To: "'David Carlson'" > >> > >> Thank you for your response David, suggesting ?other? program updates on > >> my Windows 10 set up, including a recent upgrade to MS Office 2019 which > >> includes Access, may be responsible for causing my GNUCash 2.6.19 to > >> crash every time I select a report. That being the only suggestion (so > >> far), I believe my only option is to reinstall the GNUCash program, and > >> keep fingers crossed. > > You sound perhaps a bit skeptical of David's blaming your troubles on > Windows 10 updates, so I thought I'd offer my perspective. Based on my > experience at work (I do customer support for a company that sells > application software to run in Windows), I have no trouble at all believing > that David has put his finger on it. > > > > We are seeing a LOT of cases where our software is working on Windows 10 > computers, Windows or Office or both do an automatic update, and our > software stops working. We spend weeks trying to troubleshoot some of > these, and often we're unable to fix them because the cause is that > Microsoft's own updates have broken a piece of its Windows or Office > software. GnuCash is fortunate in not being directly dependent on Excel, > but Office updates update Windows code and vice versa, so either type of > update can cause a problem in Windows or Office or both. > > > > The pace of these "updatogenic" problems is accelerating in a > frightening way. A time may come when it's simply impossible to keep > application programs working in Windows 10, or at least where you can > expect to spend more time finding help with problems caused by Microsoft > updates than you do actually using your software. > > > > One thing you can do to reduce your exposure is to make sure you're not > in "Windows Insider", "Office Insider" or any other "Insider". Those update > schedules get you updates that Microsoft doesn't even pretend to have > tested adequately. Some problems are caught at that stage, so that the > monthly updates are less buggy than they would be otherwise. Not that the > monthly updates are bug free by any means, but they're usually not as bad > as the Insider builds. > > > This morning my wife received an email with a couple of attached jpeg > images. She tried to print from Windows 10. I saw them go through the > print queue but nothing ever printed from the printer. > > Finally, she forwarded the email to me (on a Ubuntu box) and I was able > to print them without problems. Same printer. Same network. Same > images. Windows 10 just "lost" the file on the way to the printer. > Ubuntu got them all the way to the printer. > > Neither system involved GnuCash. So, my take is that it is a Windows 10 > problem that I'm sure Microsoft will put the blame on the printer! > > > > -- > Stephen M Butler, PMP, PSM > stephen.m.butle...@gmail.com > kg...@arrl.net > 253-350-0166 > --- > GnuPG Fingerprint: 8A25 9726 D439 758D D846 E5D4 282A 5477 0385 81D8 > > ___
Re: [GNC] GNU crashes when any Report is selected
Tend to agree Stephen regarding the possible effects of MS updates. My reports have always opened within a couple of seconds, that's why I thought 1 to 2 minutes was a crash. It would be nice for beginners to see a small text next to the "GNUCash not responding" message to advise them to wait longer. The gut feeling of "external influences" was immediate which is why I thought that reinstalling would perhaps fix a contaminated file. John's experience was of course correct in identifying a hang rather than a crash, and I'm grateful for his sound advice, but it's strange that this long delay was so suddenly imposed. I could understand a gradual progressive delay as files got bigger. Arnie -Original Message- From: gnucash-user On Behalf Of Stephen M. Butler Sent: 10 December 2018 17:47 To: gnucash-user@gnucash.org Subject: Re: [GNC] GNU crashes when any Report is selected On 12/10/18 4:46 AM, Stan Brown wrote: > Hi, Arnie. > >> Date: Sun, 9 Dec 2018 16:27:01 - >> From: "Arnie Reeves" >> To: "'David Carlson'" >> >> Thank you for your response David, suggesting ?other? program updates on >> my Windows 10 set up, including a recent upgrade to MS Office 2019 which >> includes Access, may be responsible for causing my GNUCash 2.6.19 to >> crash every time I select a report. That being the only suggestion (so >> far), I believe my only option is to reinstall the GNUCash program, and >> keep fingers crossed. > You sound perhaps a bit skeptical of David's blaming your troubles on Windows > 10 updates, so I thought I'd offer my perspective. Based on my experience at > work (I do customer support for a company that sells application software to > run in Windows), I have no trouble at all believing that David has put his > finger on it. > > We are seeing a LOT of cases where our software is working on Windows 10 > computers, Windows or Office or both do an automatic update, and our software > stops working. We spend weeks trying to troubleshoot some of these, and often > we're unable to fix them because the cause is that Microsoft's own updates > have broken a piece of its Windows or Office software. GnuCash is fortunate > in not being directly dependent on Excel, but Office updates update Windows > code and vice versa, so either type of update can cause a problem in Windows > or Office or both. > > The pace of these "updatogenic" problems is accelerating in a frightening > way. A time may come when it's simply impossible to keep application programs > working in Windows 10, or at least where you can expect to spend more time > finding help with problems caused by Microsoft updates than you do actually > using your software. > > One thing you can do to reduce your exposure is to make sure you're not in > "Windows Insider", "Office Insider" or any other "Insider". Those update > schedules get you updates that Microsoft doesn't even pretend to have tested > adequately. Some problems are caught at that stage, so that the monthly > updates are less buggy than they would be otherwise. Not that the monthly > updates are bug free by any means, but they're usually not as bad as the > Insider builds. > This morning my wife received an email with a couple of attached jpeg images. She tried to print from Windows 10. I saw them go through the print queue but nothing ever printed from the printer. Finally, she forwarded the email to me (on a Ubuntu box) and I was able to print them without problems. Same printer. Same network. Same images. Windows 10 just "lost" the file on the way to the printer. Ubuntu got them all the way to the printer. Neither system involved GnuCash. So, my take is that it is a Windows 10 problem that I'm sure Microsoft will put the blame on the printer! -- Stephen M Butler, PMP, PSM stephen.m.butle...@gmail.com kg...@arrl.net 253-350-0166 --- GnuPG Fingerprint: 8A25 9726 D439 758D D846 E5D4 282A 5477 0385 81D8 ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
On 12/10/18 4:46 AM, Stan Brown wrote: Hi, Arnie. Date: Sun, 9 Dec 2018 16:27:01 - From: "Arnie Reeves" To: "'David Carlson'" Thank you for your response David, suggesting ?other? program updates on my Windows 10 set up, including a recent upgrade to MS Office 2019 which includes Access, may be responsible for causing my GNUCash 2.6.19 to crash every time I select a report. That being the only suggestion (so far), I believe my only option is to reinstall the GNUCash program, and keep fingers crossed. You sound perhaps a bit skeptical of David's blaming your troubles on Windows 10 updates, so I thought I'd offer my perspective. Based on my experience at work (I do customer support for a company that sells application software to run in Windows), I have no trouble at all believing that David has put his finger on it. We are seeing a LOT of cases where our software is working on Windows 10 computers, Windows or Office or both do an automatic update, and our software stops working. We spend weeks trying to troubleshoot some of these, and often we're unable to fix them because the cause is that Microsoft's own updates have broken a piece of its Windows or Office software. GnuCash is fortunate in not being directly dependent on Excel, but Office updates update Windows code and vice versa, so either type of update can cause a problem in Windows or Office or both. The pace of these "updatogenic" problems is accelerating in a frightening way. A time may come when it's simply impossible to keep application programs working in Windows 10, or at least where you can expect to spend more time finding help with problems caused by Microsoft updates than you do actually using your software. One thing you can do to reduce your exposure is to make sure you're not in "Windows Insider", "Office Insider" or any other "Insider". Those update schedules get you updates that Microsoft doesn't even pretend to have tested adequately. Some problems are caught at that stage, so that the monthly updates are less buggy than they would be otherwise. Not that the monthly updates are bug free by any means, but they're usually not as bad as the Insider builds. This morning my wife received an email with a couple of attached jpeg images. She tried to print from Windows 10. I saw them go through the print queue but nothing ever printed from the printer. Finally, she forwarded the email to me (on a Ubuntu box) and I was able to print them without problems. Same printer. Same network. Same images. Windows 10 just "lost" the file on the way to the printer. Ubuntu got them all the way to the printer. Neither system involved GnuCash. So, my take is that it is a Windows 10 problem that I'm sure Microsoft will put the blame on the printer! -- Stephen M Butler, PMP, PSM stephen.m.butle...@gmail.com kg...@arrl.net 253-350-0166 --- GnuPG Fingerprint: 8A25 9726 D439 758D D846 E5D4 282A 5477 0385 81D8 ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
Thanks David, I’ll try to do that, but note that I have only small household transactions, so the full transaction report of all account only run to three pages each month. Also puzzled that after the first hang waiting for any report – even a small cash flow – all subsequent reports open instantly. I was thinking of closing out the books this month and taking asset values only into a new set of accounts for next year. Do I simply open up a new folder with a new name and start again? Should I download a more recent update or stick with the 2.6.19? Arnie From: David Carlson Sent: 10 December 2018 15:32 To: John Ralls Cc: Arnie Reeves ; Gnucash Users Subject: Re: [GNC] GNU crashes when any Report is selected Still, if GnuCash started hanging recently even with very old backups, something odd is happening. Granted, old backups of my data would have a rough time with Since Last Run slowing it down until it got through the scheduled transactions... Arnie's setup is still different than mine, as my data doesn't hang any longer than usual when GnuCash 2.6.19 is building reports in Windows 10. Since my data takes two or three minutes for every full file save, I do not notice slow report building. Arnie, have you tried building a new data file with a very small number of transactions and a new name to test your system? David C On Mon, Dec 10, 2018 at 8:28 AM John Ralls mailto:jra...@ceridwen.us> > wrote: Arnie, That’s not a crash, it’s a hang. How long are you waiting to kill it? Regards, John Ralls On Dec 10, 2018, at 2:12 AM, Arnie Reeves mailto:karnd...@blueyonder.co.uk> > wrote: That’s bad news John, I hoped the trace would help. A crash results from selecting any report within the Report menu. After selection by clicking the report then the green “play” type button at the right, the main screen under the current open tabs goes blank. That is the open account tabs, panel and menu tabs remain at the top of the screen, but all open account data is replaced by a blank white screen. Just as if the report had opened without any data. Any further mouse selections produce a warning text that GNUCash is not responding. I use Task Manager to close the program. My customised reports are simple changes from the Options button to provide a new title, change the report Start Date and change the report End Date. These changes are saved using Save Configuration As…. I have a report for each month for Transactions and Cash Flow. These have worked perfectly for 11 months. Best Regards Arnie From: John Ralls mailto:jra...@ceridwen.us> > Sent: 10 December 2018 01:17 To: Arnie Reeves mailto:karnd...@blueyonder.co.uk> > Cc: David Carlson mailto:david.carlson@gmail.com> >; Gnucash Users mailto:gnucash-user@gnucash.org> > Subject: Re: [GNC] GNU crashes when any Report is selected Unfortunately there are no useful clues in the trace file. You might try opening a powershell window and starting GnuCash from the prompt (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing anything that isn’t getting captured by the logging facility. Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just the customized ones? Does “customized” mean that you’ve changed some report options and saved the configuration or reports with custom Scheme code? Regards, John Ralls On Dec 9, 2018, at 12:42 PM, Arnie Reeves < <mailto:karnd...@blueyonder.co.uk> karnd...@blueyonder.co.uk> wrote: John and David. Thank you for your time. Following Johns suggestion I have located the latest gnu.trace file which is copied below. Could you help please with identifying errors: It also seems that all data entries covering the month of Nov2018 have been deleted from the lists of accounts (ie latest entries before problems with crash). I’ve retrieved and opened two backup files from several months ago, these also show all up to date custom report file names, but selecting any of these causes a crash. * 19:55:12 WARN Could not spawn perl: Failed to execute child process (No such file or directory) * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' failed * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NUL
Re: [GNC] GNU crashes when any Report is selected
Back in 2017, https://bugs.gnucash.org/show_bug.cgi?id=785580 <https://bugs.gnucash.org/show_bug.cgi?id=785580> was filed, in which it was noted that for reasons unspecified, the first report run by GnuCash under Windows was always delayed by something like 30 seconds. That bug (and its duplicate, https://bugs.gnucash.org/show_bug.cgi?id=790789 <https://bugs.gnucash.org/show_bug.cgi?id=790789>, which more directly describes Arnie’s results), are still open, suggesting that a solution has yet to be found. David T. > On Dec 10, 2018, at 9:02 PM, David Carlson > wrote: > > Still, if GnuCash started hanging recently even with very old backups, > something odd is happening. Granted, old backups of my data would have a > rough time with Since Last Run slowing it down until it got through the > scheduled transactions... Arnie's setup is still different than mine, as > my data doesn't hang any longer than usual when GnuCash 2.6.19 is building > reports in Windows 10. > > Since my data takes two or three minutes for every full file save, I do not > notice slow report building. > > Arnie, have you tried building a new data file with a very small number of > transactions and a new name to test your system? > > David C > > On Mon, Dec 10, 2018 at 8:28 AM John Ralls wrote: > >> Arnie, >> >> That’s not a crash, it’s a hang. How long are you waiting to kill it? >> >> Regards, >> John Ralls >> >> On Dec 10, 2018, at 2:12 AM, Arnie Reeves >> wrote: >> >> That’s bad news John, I hoped the trace would help. A crash results from >> selecting any report within the Report menu. After selection by clicking >> the report then the green “play” type button at the right, the main screen >> under the current open tabs goes blank. That is the open account tabs, >> panel and menu tabs remain at the top of the screen, but all open account >> data is replaced by a blank white screen. Just as if the report had opened >> without any data. Any further mouse selections produce a warning text that >> GNUCash is not responding. I use Task Manager to close the program. My >> customised reports are simple changes from the Options button to provide a >> new title, change the report Start Date and change the report End Date. >> These changes are saved using Save Configuration As…. I have a report for >> each month for Transactions and Cash Flow. These have worked perfectly for >> 11 months. >> Best Regards >> Arnie >> >> >> >> *From:* John Ralls >> *Sent:* 10 December 2018 01:17 >> *To:* Arnie Reeves >> *Cc:* David Carlson ; Gnucash Users < >> gnucash-user@gnucash.org> >> *Subject:* Re: [GNC] GNU crashes when any Report is selected >> >> Unfortunately there are no useful clues in the trace file. You might try >> opening a powershell window and starting GnuCash from the prompt >> (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing >> anything that isn’t getting captured by the logging facility. >> >> Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or >> just the customized ones? Does “customized” mean that you’ve changed some >> report options and saved the configuration or reports with custom Scheme >> code? >> >> Regards, >> John Ralls >> >> >> On Dec 9, 2018, at 12:42 PM, Arnie Reeves >> wrote: >> >> John and David. Thank you for your time. Following Johns suggestion I have >> located the latest gnu.trace file which is copied below. Could you help >> please with identifying errors: It also seems that all data entries >> covering the month of Nov2018 have been deleted from the lists of accounts >> (ie latest entries before problems with crash). I’ve retrieved and opened >> two backup files from several months ago, these also show all up to date >> custom report file names, but selecting any of these causes a crash. >> >> * 19:55:12 WARN Could not spawn perl: Failed to execute >> child process (No such file or directory) >> * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' >> failed >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has >> NULL account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has >> NULL account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has >> NULL account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has >> NULL account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has >> NULL account >> * 19:57:18 WARN [xaccQueryAddAccountMatc
Re: [GNC] GNU crashes when any Report is selected
Still, if GnuCash started hanging recently even with very old backups, something odd is happening. Granted, old backups of my data would have a rough time with Since Last Run slowing it down until it got through the scheduled transactions... Arnie's setup is still different than mine, as my data doesn't hang any longer than usual when GnuCash 2.6.19 is building reports in Windows 10. Since my data takes two or three minutes for every full file save, I do not notice slow report building. Arnie, have you tried building a new data file with a very small number of transactions and a new name to test your system? David C On Mon, Dec 10, 2018 at 8:28 AM John Ralls wrote: > Arnie, > > That’s not a crash, it’s a hang. How long are you waiting to kill it? > > Regards, > John Ralls > > On Dec 10, 2018, at 2:12 AM, Arnie Reeves > wrote: > > That’s bad news John, I hoped the trace would help. A crash results from > selecting any report within the Report menu. After selection by clicking > the report then the green “play” type button at the right, the main screen > under the current open tabs goes blank. That is the open account tabs, > panel and menu tabs remain at the top of the screen, but all open account > data is replaced by a blank white screen. Just as if the report had opened > without any data. Any further mouse selections produce a warning text that > GNUCash is not responding. I use Task Manager to close the program. My > customised reports are simple changes from the Options button to provide a > new title, change the report Start Date and change the report End Date. > These changes are saved using Save Configuration As…. I have a report for > each month for Transactions and Cash Flow. These have worked perfectly for > 11 months. > Best Regards > Arnie > > > > *From:* John Ralls > *Sent:* 10 December 2018 01:17 > *To:* Arnie Reeves > *Cc:* David Carlson ; Gnucash Users < > gnucash-user@gnucash.org> > *Subject:* Re: [GNC] GNU crashes when any Report is selected > > Unfortunately there are no useful clues in the trace file. You might try > opening a powershell window and starting GnuCash from the prompt > (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing > anything that isn’t getting captured by the logging facility. > > Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or > just the customized ones? Does “customized” mean that you’ve changed some > report options and saved the configuration or reports with custom Scheme > code? > > Regards, > John Ralls > > > On Dec 9, 2018, at 12:42 PM, Arnie Reeves > wrote: > > John and David. Thank you for your time. Following Johns suggestion I have > located the latest gnu.trace file which is copied below. Could you help > please with identifying errors: It also seems that all data entries > covering the month of Nov2018 have been deleted from the lists of accounts > (ie latest entries before problems with crash). I’ve retrieved and opened > two backup files from several months ago, these also show all up to date > custom report file names, but selecting any of these causes a crash. > > * 19:55:12 WARN Could not spawn perl: Failed to execute > child process (No such file or directory) > * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' > failed > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > * 19:57:18 WARN [xaccQueryAddAccountMatch()]
Re: [GNC] GNU crashes when any Report is selected
I have been living with report building times in that range for most of the time that I have been using releases newer than about 2.6.4 or so. It varies depending on which report I am opening, tho. I think it is still much faster with a tiny data file. David C On Mon, Dec 10, 2018 at 9:08 AM Arnie Reeves wrote: > You’re dead right John. It’s a hang. I’m all red faced, but the text > “GNUCash is not responding” is more than a little indicative of a cash to > this newbie, sorry to have wasted so many folk’s time. It is taking 1 to 2 > minutes to clear at which the reports appear and any subsequent report > selection are instantly screened. I’ve now tested this by program > close/restarts and it’s always 1 to 2 minutes for the first report, then > instant response. In the past there has never been a delay. The only “out > of routine” entry was the very last entry in which I entered a transaction > in an account, then typed in a new “Transfer” account name and allowed > GNUCash to make a new account for me. On checking now, I find the new > account correctly detailed except for a blank Description field which I > have now corrected. However I have the same excessive delay waiting for > Reports to open. Do you have any thoughts to correct this please. > > Best Regards > > Arnie > > > > > > > > *From:* John Ralls > *Sent:* 10 December 2018 14:26 > *To:* Arnie Reeves > *Cc:* David Carlson ; Gnucash Users < > gnucash-user@gnucash.org> > *Subject:* Re: [GNC] GNU crashes when any Report is selected > > > > Arnie, > > > > That’s not a crash, it’s a hang. How long are you waiting to kill it? > > > > Regards, > > John Ralls > > > > On Dec 10, 2018, at 2:12 AM, Arnie Reeves > wrote: > > > > That’s bad news John, I hoped the trace would help. A crash results from > selecting any report within the Report menu. After selection by clicking > the report then the green “play” type button at the right, the main screen > under the current open tabs goes blank. That is the open account tabs, > panel and menu tabs remain at the top of the screen, but all open account > data is replaced by a blank white screen. Just as if the report had opened > without any data. Any further mouse selections produce a warning text that > GNUCash is not responding. I use Task Manager to close the program. My > customised reports are simple changes from the Options button to provide a > new title, change the report Start Date and change the report End Date. > These changes are saved using Save Configuration As…. I have a report for > each month for Transactions and Cash Flow. These have worked perfectly for > 11 months. > > Best Regards > > Arnie > > > > > > > > *From:* John Ralls > *Sent:* 10 December 2018 01:17 > *To:* Arnie Reeves > *Cc:* David Carlson ; Gnucash Users < > gnucash-user@gnucash.org> > *Subject:* Re: [GNC] GNU crashes when any Report is selected > > > > Unfortunately there are no useful clues in the trace file. You might try > opening a powershell window and starting GnuCash from the prompt > (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing > anything that isn’t getting captured by the logging facility. > > > > Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or > just the customized ones? Does “customized” mean that you’ve changed some > report options and saved the configuration or reports with custom Scheme > code? > > > > Regards, > > John Ralls > > > > > On Dec 9, 2018, at 12:42 PM, Arnie Reeves > wrote: > > > > John and David. Thank you for your time. Following Johns suggestion I have > located the latest gnu.trace file which is copied below. Could you help > please with identifying errors: It also seems that all data entries > covering the month of Nov2018 have been deleted from the lists of accounts > (ie latest entries before problems with crash). I’ve retrieved and opened > two backup files from several months ago, these also show all up to date > custom report file names, but selecting any of these causes a crash. > > > > * 19:55:12 WARN Could not spawn perl: Failed to execute > child process (No such file or directory) > > * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' > failed > > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has > NULL account > > * 19:57:18 WARN
Re: [GNC] GNU crashes when any Report is selected
You’re dead right John. It’s a hang. I’m all red faced, but the text “GNUCash is not responding” is more than a little indicative of a cash to this newbie, sorry to have wasted so many folk’s time. It is taking 1 to 2 minutes to clear at which the reports appear and any subsequent report selection are instantly screened. I’ve now tested this by program close/restarts and it’s always 1 to 2 minutes for the first report, then instant response. In the past there has never been a delay. The only “out of routine” entry was the very last entry in which I entered a transaction in an account, then typed in a new “Transfer” account name and allowed GNUCash to make a new account for me. On checking now, I find the new account correctly detailed except for a blank Description field which I have now corrected. However I have the same excessive delay waiting for Reports to open. Do you have any thoughts to correct this please. Best Regards Arnie From: John Ralls Sent: 10 December 2018 14:26 To: Arnie Reeves Cc: David Carlson ; Gnucash Users Subject: Re: [GNC] GNU crashes when any Report is selected Arnie, That’s not a crash, it’s a hang. How long are you waiting to kill it? Regards, John Ralls On Dec 10, 2018, at 2:12 AM, Arnie Reeves mailto:karnd...@blueyonder.co.uk> > wrote: That’s bad news John, I hoped the trace would help. A crash results from selecting any report within the Report menu. After selection by clicking the report then the green “play” type button at the right, the main screen under the current open tabs goes blank. That is the open account tabs, panel and menu tabs remain at the top of the screen, but all open account data is replaced by a blank white screen. Just as if the report had opened without any data. Any further mouse selections produce a warning text that GNUCash is not responding. I use Task Manager to close the program. My customised reports are simple changes from the Options button to provide a new title, change the report Start Date and change the report End Date. These changes are saved using Save Configuration As…. I have a report for each month for Transactions and Cash Flow. These have worked perfectly for 11 months. Best Regards Arnie From: John Ralls mailto:jra...@ceridwen.us> > Sent: 10 December 2018 01:17 To: Arnie Reeves mailto:karnd...@blueyonder.co.uk> > Cc: David Carlson mailto:david.carlson@gmail.com> >; Gnucash Users mailto:gnucash-user@gnucash.org> > Subject: Re: [GNC] GNU crashes when any Report is selected Unfortunately there are no useful clues in the trace file. You might try opening a powershell window and starting GnuCash from the prompt (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing anything that isn’t getting captured by the logging facility. Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just the customized ones? Does “customized” mean that you’ve changed some report options and saved the configuration or reports with custom Scheme code? Regards, John Ralls On Dec 9, 2018, at 12:42 PM, Arnie Reeves < <mailto:karnd...@blueyonder.co.uk> karnd...@blueyonder.co.uk> wrote: John and David. Thank you for your time. Following Johns suggestion I have located the latest gnu.trace file which is copied below. Could you help please with identifying errors: It also seems that all data entries covering the month of Nov2018 have been deleted from the lists of accounts (ie latest entries before problems with crash). I’ve retrieved and opened two backup files from several months ago, these also show all up to date custom report file names, but selecting any of these causes a crash. * 19:55:12 WARN Could not spawn perl: Failed to execute child process (No such file or directory) * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' failed * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN
Re: [GNC] GNU crashes when any Report is selected
Arnie, That’s not a crash, it’s a hang. How long are you waiting to kill it? Regards, John Ralls > On Dec 10, 2018, at 2:12 AM, Arnie Reeves wrote: > > That’s bad news John, I hoped the trace would help. A crash results from > selecting any report within the Report menu. After selection by clicking the > report then the green “play” type button at the right, the main screen under > the current open tabs goes blank. That is the open account tabs, panel and > menu tabs remain at the top of the screen, but all open account data is > replaced by a blank white screen. Just as if the report had opened without > any data. Any further mouse selections produce a warning text that GNUCash is > not responding. I use Task Manager to close the program. My customised > reports are simple changes from the Options button to provide a new title, > change the report Start Date and change the report End Date. These changes > are saved using Save Configuration As…. I have a report for each month for > Transactions and Cash Flow. These have worked perfectly for 11 months. > Best Regards > Arnie > > > > From: John Ralls > Sent: 10 December 2018 01:17 > To: Arnie Reeves > Cc: David Carlson ; Gnucash Users > > Subject: Re: [GNC] GNU crashes when any Report is selected > > Unfortunately there are no useful clues in the trace file. You might try > opening a powershell window and starting GnuCash from the prompt (“C:\Program > Files (x86)\gnucash\bin\gnucash”) to see if guile is writing anything that > isn’t getting captured by the logging facility. > > Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just > the customized ones? Does “customized” mean that you’ve changed some report > options and saved the configuration or reports with custom Scheme code? > > Regards, > John Ralls > > >> On Dec 9, 2018, at 12:42 PM, Arnie Reeves > <mailto:karnd...@blueyonder.co.uk>> wrote: >> >> John and David. Thank you for your time. Following Johns suggestion I have >> located the latest gnu.trace file which is copied below. Could you help >> please with identifying errors: It also seems that all data entries covering >> the month of Nov2018 have been deleted from the lists of accounts (ie latest >> entries before problems with crash). I’ve retrieved and opened two backup >> files from several months ago, these also show all up to date custom report >> file names, but selecting any of these causes a crash. >> >> * 19:55:12 WARN Could not spawn perl: Failed to execute >> child process (No such file or directory) >> * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' failed >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL >> account >> * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has N
Re: [GNC] GNU crashes when any Report is selected
Thank you Stan for your interesting comments regarding the effects of MS Windows 10/Office updates. I will hold these in mind as I dig deeper. Best Regards Arnie -Original Message- From: Stan Brown Sent: 10 December 2018 12:47 To: gnucash-user@gnucash.org Cc: Arnie Reeves ; David Carlson Subject: Re: GNU crashes when any Report is selected Hi, Arnie. > Date: Sun, 9 Dec 2018 16:27:01 - > From: "Arnie Reeves" > To: "'David Carlson'" > > Thank you for your response David, suggesting ?other? program updates on > my Windows 10 set up, including a recent upgrade to MS Office 2019 which > includes Access, may be responsible for causing my GNUCash 2.6.19 to > crash every time I select a report. That being the only suggestion (so > far), I believe my only option is to reinstall the GNUCash program, and > keep fingers crossed. You sound perhaps a bit skeptical of David's blaming your troubles on Windows 10 updates, so I thought I'd offer my perspective. Based on my experience at work (I do customer support for a company that sells application software to run in Windows), I have no trouble at all believing that David has put his finger on it. We are seeing a LOT of cases where our software is working on Windows 10 computers, Windows or Office or both do an automatic update, and our software stops working. We spend weeks trying to troubleshoot some of these, and often we're unable to fix them because the cause is that Microsoft's own updates have broken a piece of its Windows or Office software. GnuCash is fortunate in not being directly dependent on Excel, but Office updates update Windows code and vice versa, so either type of update can cause a problem in Windows or Office or both. The pace of these "updatogenic" problems is accelerating in a frightening way. A time may come when it's simply impossible to keep application programs working in Windows 10, or at least where you can expect to spend more time finding help with problems caused by Microsoft updates than you do actually using your software. One thing you can do to reduce your exposure is to make sure you're not in "Windows Insider", "Office Insider" or any other "Insider". Those update schedules get you updates that Microsoft doesn't even pretend to have tested adequately. Some problems are caught at that stage, so that the monthly updates are less buggy than they would be otherwise. Not that the monthly updates are bug free by any means, but they're usually not as bad as the Insider builds. -- Stan Brown the_stan_br...@fastmail.fm https://BrownMath.com http://OakRoadSystems.com/ ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
Hi, Arnie. > Date: Sun, 9 Dec 2018 16:27:01 - > From: "Arnie Reeves" > To: "'David Carlson'" > > Thank you for your response David, suggesting ?other? program updates on > my Windows 10 set up, including a recent upgrade to MS Office 2019 which > includes Access, may be responsible for causing my GNUCash 2.6.19 to > crash every time I select a report. That being the only suggestion (so > far), I believe my only option is to reinstall the GNUCash program, and > keep fingers crossed. You sound perhaps a bit skeptical of David's blaming your troubles on Windows 10 updates, so I thought I'd offer my perspective. Based on my experience at work (I do customer support for a company that sells application software to run in Windows), I have no trouble at all believing that David has put his finger on it. We are seeing a LOT of cases where our software is working on Windows 10 computers, Windows or Office or both do an automatic update, and our software stops working. We spend weeks trying to troubleshoot some of these, and often we're unable to fix them because the cause is that Microsoft's own updates have broken a piece of its Windows or Office software. GnuCash is fortunate in not being directly dependent on Excel, but Office updates update Windows code and vice versa, so either type of update can cause a problem in Windows or Office or both. The pace of these "updatogenic" problems is accelerating in a frightening way. A time may come when it's simply impossible to keep application programs working in Windows 10, or at least where you can expect to spend more time finding help with problems caused by Microsoft updates than you do actually using your software. One thing you can do to reduce your exposure is to make sure you're not in "Windows Insider", "Office Insider" or any other "Insider". Those update schedules get you updates that Microsoft doesn't even pretend to have tested adequately. Some problems are caught at that stage, so that the monthly updates are less buggy than they would be otherwise. Not that the monthly updates are bug free by any means, but they're usually not as bad as the Insider builds. -- Stan Brown the_stan_br...@fastmail.fm https://BrownMath.com http://OakRoadSystems.com/ ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
That’s bad news John, I hoped the trace would help. A crash results from selecting any report within the Report menu. After selection by clicking the report then the green “play” type button at the right, the main screen under the current open tabs goes blank. That is the open account tabs, panel and menu tabs remain at the top of the screen, but all open account data is replaced by a blank white screen. Just as if the report had opened without any data. Any further mouse selections produce a warning text that GNUCash is not responding. I use Task Manager to close the program. My customised reports are simple changes from the Options button to provide a new title, change the report Start Date and change the report End Date. These changes are saved using Save Configuration As…. I have a report for each month for Transactions and Cash Flow. These have worked perfectly for 11 months. Best Regards Arnie From: John Ralls Sent: 10 December 2018 01:17 To: Arnie Reeves Cc: David Carlson ; Gnucash Users Subject: Re: [GNC] GNU crashes when any Report is selected Unfortunately there are no useful clues in the trace file. You might try opening a powershell window and starting GnuCash from the prompt (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing anything that isn’t getting captured by the logging facility. Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just the customized ones? Does “customized” mean that you’ve changed some report options and saved the configuration or reports with custom Scheme code? Regards, John Ralls On Dec 9, 2018, at 12:42 PM, Arnie Reeves mailto:karnd...@blueyonder.co.uk> > wrote: John and David. Thank you for your time. Following Johns suggestion I have located the latest gnu.trace file which is copied below. Could you help please with identifying errors: It also seems that all data entries covering the month of Nov2018 have been deleted from the lists of accounts (ie latest entries before problems with crash). I’ve retrieved and opened two backup files from several months ago, these also show all up to date custom report file names, but selecting any of these causes a crash. * 19:55:12 WARN Could not spawn perl: Failed to execute child process (No such file or directory) * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' failed * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account Best Regards Arnie From: David Carlson mailto:david.carlson@gmail.com> > Sent: 09 December 2018 18:34 To: John Ralls mailto:jra...@ceridwen.us> > Cc: Arnie Reeves mailto:karnd...@blueyonder.co.uk> >; Gnucash Users mailto:gnucash-user@gnucash.org> > Subject: Re: [GNC] GNU crashes when any Report is selected Arnie, I just fired up GnuCash release 2.6.19 on Windows 10 Version10.0.17134 Build 17134and I produced and printed a couple of repo
Re: [GNC] GNU crashes when any Report is selected
Unfortunately there are no useful clues in the trace file. You might try opening a powershell window and starting GnuCash from the prompt (“C:\Program Files (x86)\gnucash\bin\gnucash”) to see if guile is writing anything that isn’t getting captured by the logging facility. Do not-customized reports (e.g. Reports>Assets>Balance Sheet) crash or just the customized ones? Does “customized” mean that you’ve changed some report options and saved the configuration or reports with custom Scheme code? Regards, John Ralls > On Dec 9, 2018, at 12:42 PM, Arnie Reeves wrote: > > John and David. Thank you for your time. Following Johns suggestion I have > located the latest gnu.trace file which is copied below. Could you help > please with identifying errors: It also seems that all data entries covering > the month of Nov2018 have been deleted from the lists of accounts (ie latest > entries before problems with crash). I’ve retrieved and opened two backup > files from several months ago, these also show all up to date custom report > file names, but selecting any of these causes a crash. > > * 19:55:12 WARN Could not spawn perl: Failed to execute > child process (No such file or directory) > * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' failed > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL > account > > Best Regards > Arnie > > > From: David Carlson > Sent: 09 December 2018 18:34 > To: John Ralls > Cc: Arnie Reeves ; Gnucash Users > > Subject: Re: [GNC] GNU crashes when any Report is selected > > Arnie, > > I just fired up GnuCash release 2.6.19 on Windows 10 Version10.0.17134 > Build 17134and I produced and printed a couple of reports without a crash, so > if you have a comparable build, that would probably not be your problem. > > Try John's suggestions if possible. > > David C > > On Sun, Dec 9, 2018 at 11:29 AM John Ralls <mailto:jra...@ceridwen.us>> wrote: >> Reinstalling GnuCash isn't likely to accomplish anything, and it's very >> unlikely that updating Microsoft Access has anything to do with the problem. >> A bit more troubleshooting is in order. >> >> First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile >> <https://wiki.gnucash.org/wiki/Tracefile>) from a crashed session to see if >> there's an error at the end of it that might indicate the cause of the >> crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace >> <https://wiki.gnucash.org/wiki/St
Re: [GNC] GNU crashes when any Report is selected
Thank you Stephen for your response. Sounds like sticking with 2.6.19 should be OK unless I’m advised a later release would suit better. I cannot see any un-names accounts but I follow your logic. Arnie. Sent from my iPhone. > On 9 Dec 2018, at 9:19 pm, Stephen M. Butler wrote: > >> On 12/9/18 8:27 AM, Arnie Reeves via gnucash-user wrote: >> Thank you for your response David, suggesting “other” program updates on my >> Windows 10 set up, including a recent upgrade to MS Office 2019 which >> includes Access, may be responsible for causing my GNUCash 2.6.19 to crash >> every time I select a report. That being the only suggestion (so far), I >> believe my only option is to reinstall the GNUCash program, and keep fingers >> crossed. I understand any reinstallation will be able to use the 11 months >> existing data without any further actions from me.(?). For a simple home >> accounts use, please could some-one explain the differences of the available >> versions – such as 2.6.19 (Currently used and previously found fine) and 3.3 >> etc. Which is best, and bug free, for my simple home accounts. >> Arnie > > > It's hard to say what is best for someone else. The main differences are the > added features and bug fixes that later versions show. I tend to keep up > with the latest version available -- but I don't do stock quotes and most of > my JVs are hand entered. I do pull down a QFX file from my credit card and > from my bank to reduce my typing load a bit. Nothing fancy and right now > only for my personal finances. Oh, I do have a few scheduled transactions > (JVs -- Journal Vouchers -- essentially the list of splits that make up a > transaction in GNC). > > Bug free? As a software developer I can assure you that there is no such > thing. The best you can achieve is a set of bugs with which you can still > utilize the software for your basic needs. So, with my basic needs, I'm not > seeing the problems others are reporting. But, I do tend to grab the latest > patches anyway. Some will say that I'm on the bleeding edge. So far the cuts > have not been serious -- and the folks here are a great bunch to provide > clues when I'm obviously clueless! > > From your previous tracefile, I'm curious regarding the NULL account > comments. At this point I'm "clueless" but wondering if this means you have > an account with an empty name or if some transaction(s) somewhere have an > account with no name -- maybe point to a non-existent account. Shouldn't > happen but.... > >>From: karnd...@blueyonder.co.uk >> Sent: 08 December 2018 21:37 >> To: David Carlson >> Cc: Gnucash Users >> Subject: Re: [GNC] GNU crashes when any Report is selected >> Only change other than routine updates was an upgrade from MS Office 2010 >> to Office 2019. This of course includes Access. >> Sent from my iPhone. >> >> On 8 Dec 2018, at 9:25 pm, David Carlson > <mailto:david.carlson@gmail.com> > wrote: >> I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with >> occasional forays into Windows 7 and rare forays into Windows 10.. >> David C . >> On Sat, Dec 8, 2018, 3:21 PM David Carlson > <mailto:david.carlson@gmail.com> wrote: >> Arnie, >> Did you get a Windows update or have any other significant change to your >> computer? >> Release 2.6.19 itself has not changed, and various 2.6.x releases are still >> working for me. >> David C >> On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user >> mailto:gnucash-user@gnucash.org> wrote: >> I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months of >> perfect use, all reports suddenly fail to open and selecting any report, >> including samples or one of my many customised reports (new one for each >> month) causes the program to crash. Anyone aware of a fix, or maybe an >> upgrade to version 3.3 will solve the problem? I've resisted the update due >> to reading many reports of problems with 3.3 and so far 2.2.19 has been >> fine. All reports worked fine at last month's home accounting. I only update >> C >> >> >> >> On Thu, 6 Dec 2018 at 07:55, Bill Manuel wrote: >> >> >> >> >> at the end of each month. >> C >> >> >> >> On Thu, 6 Dec 2018 at 07:55, Bill Manuel wrote: >> >> >> >> >> Thanks, Arnie. >> ___ >> gnucash-user mailing list >> gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> >> To update your
Re: [GNC] GNU crashes when any Report is selected
On 12/9/18 8:27 AM, Arnie Reeves via gnucash-user wrote: Thank you for your response David, suggesting “other” program updates on my Windows 10 set up, including a recent upgrade to MS Office 2019 which includes Access, may be responsible for causing my GNUCash 2.6.19 to crash every time I select a report. That being the only suggestion (so far), I believe my only option is to reinstall the GNUCash program, and keep fingers crossed. I understand any reinstallation will be able to use the 11 months existing data without any further actions from me.(?). For a simple home accounts use, please could some-one explain the differences of the available versions – such as 2.6.19 (Currently used and previously found fine) and 3.3 etc. Which is best, and bug free, for my simple home accounts. Arnie It's hard to say what is best for someone else. The main differences are the added features and bug fixes that later versions show. I tend to keep up with the latest version available -- but I don't do stock quotes and most of my JVs are hand entered. I do pull down a QFX file from my credit card and from my bank to reduce my typing load a bit. Nothing fancy and right now only for my personal finances. Oh, I do have a few scheduled transactions (JVs -- Journal Vouchers -- essentially the list of splits that make up a transaction in GNC). Bug free? As a software developer I can assure you that there is no such thing. The best you can achieve is a set of bugs with which you can still utilize the software for your basic needs. So, with my basic needs, I'm not seeing the problems others are reporting. But, I do tend to grab the latest patches anyway. Some will say that I'm on the bleeding edge. So far the cuts have not been serious -- and the folks here are a great bunch to provide clues when I'm obviously clueless! From your previous tracefile, I'm curious regarding the NULL account comments. At this point I'm "clueless" but wondering if this means you have an account with an empty name or if some transaction(s) somewhere have an account with no name -- maybe point to a non-existent account. Shouldn't happen but From: karnd...@blueyonder.co.uk Sent: 08 December 2018 21:37 To: David Carlson Cc: Gnucash Users Subject: Re: [GNC] GNU crashes when any Report is selected Only change other than routine updates was an upgrade from MS Office 2010 to Office 2019. This of course includes Access. Sent from my iPhone. On 8 Dec 2018, at 9:25 pm, David Carlson mailto:david.carlson@gmail.com> > wrote: I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with occasional forays into Windows 7 and rare forays into Windows 10.. David C . On Sat, Dec 8, 2018, 3:21 PM David Carlson mailto:david.carlson@gmail.com> wrote: Arnie, Did you get a Windows update or have any other significant change to your computer? Release 2.6.19 itself has not changed, and various 2.6.x releases are still working for me. David C On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user mailto:gnucash-user@gnucash.org> wrote: I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months of perfect use, all reports suddenly fail to open and selecting any report, including samples or one of my many customised reports (new one for each month) causes the program to crash. Anyone aware of a fix, or maybe an upgrade to version 3.3 will solve the problem? I've resisted the update due to reading many reports of problems with 3.3 and so far 2.2.19 has been fine. All reports worked fine at last month's home accounting. I only update C On Thu, 6 Dec 2018 at 07:55, Bill Manuel wrote: at the end of each month. C On Thu, 6 Dec 2018 at 07:55, Bill Manuel wrote: Thanks, Arnie. ___ gnucash-user mailing list gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. -- Stephen M Butler, PMP, PSM stephen.m.butle...@gmail.com kg...@arrl.net 253-350-0166 --- GnuPG Fingerprint: 8A25 9726 D439 758D D846 E5D4 282A 5477 0385 81D8
Re: [GNC] GNU crashes when any Report is selected
John and David. Thank you for your time. Following Johns suggestion I have located the latest gnu.trace file which is copied below. Could you help please with identifying errors: It also seems that all data entries covering the month of Nov2018 have been deleted from the lists of accounts (ie latest entries before problems with crash). I’ve retrieved and opened two backup files from several months ago, these also show all up to date custom report file names, but selecting any of these causes a crash. * 19:55:12 WARN Could not spawn perl: Failed to execute child process (No such file or directory) * 19:55:12 CRIT g_key_file_free: assertion 'key_file != NULL' failed * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account * 19:57:18 WARN [xaccQueryAddAccountMatch()] acct_list has NULL account Best Regards Arnie From: David Carlson Sent: 09 December 2018 18:34 To: John Ralls Cc: Arnie Reeves ; Gnucash Users Subject: Re: [GNC] GNU crashes when any Report is selected Arnie, I just fired up GnuCash release 2.6.19 on Windows 10 Version10.0.17134 Build 17134and I produced and printed a couple of reports without a crash, so if you have a comparable build, that would probably not be your problem. Try John's suggestions if possible. David C On Sun, Dec 9, 2018 at 11:29 AM John Ralls mailto:jra...@ceridwen.us> > wrote: Reinstalling GnuCash isn't likely to accomplish anything, and it's very unlikely that updating Microsoft Access has anything to do with the problem. A bit more troubleshooting is in order. First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile) from a crashed session to see if there's an error at the end of it that might indicate the cause of the crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace) is the best diagnostic but they're hard to get on Windows. Try opening a backup file from a month ago if you have one available: Perhaps there's a data problem in the current file that's causing the crash. You can also try creating a new user and running GnuCash while logged in as that user to see if there's something in your environment that's causing the crash. Regards, John Ralls > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user > mailto:gnucash-user@gnucash.org> > wrote: > > Thank you for your response David, suggesting “other” program updates on my > Windows 10 set up, including a recent upgrade to MS Office 2019 which > includes Access, may be responsible for causing my GNUCash 2.6.19 to crash > every time I select a report. That being the only suggestion (so far), I > believe my only option is to reinstall the GNUCash program, and keep fingers > crossed. I understand any reinstallation will be able to use the 11 months > existing data without any further actions from me.(?). For a simple home > accounts use, please could some-one explain the differences of the available > versions – such as 2.6.19 (Currently used and prev
Re: [GNC] GNU crashes when any Report is selected
Arnie, I just fired up GnuCash release 2.6.19 on Windows 10 Version10.0.17134 Build 17134and I produced and printed a couple of reports without a crash, so if you have a comparable build, that would probably not be your problem. Try John's suggestions if possible. David C On Sun, Dec 9, 2018 at 11:29 AM John Ralls wrote: > Reinstalling GnuCash isn't likely to accomplish anything, and it's very > unlikely that updating Microsoft Access has anything to do with the > problem. A bit more troubleshooting is in order. > > First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile) from > a crashed session to see if there's an error at the end of it that might > indicate the cause of the crash. A stack trace ( > https://wiki.gnucash.org/wiki/Stack_Trace) is the best diagnostic but > they're hard to get on Windows. > > Try opening a backup file from a month ago if you have one available: > Perhaps there's a data problem in the current file that's causing the > crash. You can also try creating a new user and running GnuCash while > logged in as that user to see if there's something in your environment > that's causing the crash. > > Regards, > John Ralls > > > > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user < > gnucash-user@gnucash.org> wrote: > > > > Thank you for your response David, suggesting “other” program updates on > my Windows 10 set up, including a recent upgrade to MS Office 2019 which > includes Access, may be responsible for causing my GNUCash 2.6.19 to crash > every time I select a report. That being the only suggestion (so far), I > believe my only option is to reinstall the GNUCash program, and keep > fingers crossed. I understand any reinstallation will be able to use the 11 > months existing data without any further actions from me.(?). For a simple > home accounts use, please could some-one explain the differences of the > available versions – such as 2.6.19 (Currently used and previously found > fine) and 3.3 etc. Which is best, and bug free, for my simple home accounts. > > Arnie > > > > > > From: karnd...@blueyonder.co.uk > > Sent: 08 December 2018 21:37 > > To: David Carlson > > Cc: Gnucash Users > > Subject: Re: [GNC] GNU crashes when any Report is selected > > > > Only change other than routine updates was an upgrade from MS Office > 2010 to Office 2019. This of course includes Access. > > > > > > Sent from my iPhone. > > > > On 8 Dec 2018, at 9:25 pm, David Carlson <mailto:david.carlson@gmail.com> > wrote: > > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with > occasional forays into Windows 7 and rare forays into Windows 10. > > > > David C > > > > On Sat, Dec 8, 2018, 3:21 PM David Carlson <mailto:david.carlson@gmail.com> wrote: > > Arnie, > > > > Did you get a Windows update or have any other significant change to > your computer? > > > > Release 2.6.19 itself has not changed, and various 2.6.x releases are > still working for me. > > > > David C > > > > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user < > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> wrote: > > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 > months of > > perfect use, all reports suddenly fail to open and selecting any report, > > including samples or one of my many customised reports (new one for each > > month) causes the program to crash. Anyone aware of a fix, or maybe an > > upgrade to version 3.3 will solve the problem? I've resisted the update > due > > to reading many reports of problems with 3.3 and so far 2.2.19 has been > > fine. All reports worked fine at last month's home accounting. I only > update > > at the end of each month. > > Thanks, Arnie. > > ___ > > gnucash-user mailing list > > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > > - > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > ___ > > gnucash-user mailing list > > gnucash-user@gnucash.org > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > If you are using Nabble or Gmane, pl
Re: [GNC] GNU crashes when any Report is selected
Reinstalling GnuCash isn't likely to accomplish anything, and it's very unlikely that updating Microsoft Access has anything to do with the problem. A bit more troubleshooting is in order. First, look at a tracefile (https://wiki.gnucash.org/wiki/Tracefile) from a crashed session to see if there's an error at the end of it that might indicate the cause of the crash. A stack trace (https://wiki.gnucash.org/wiki/Stack_Trace) is the best diagnostic but they're hard to get on Windows. Try opening a backup file from a month ago if you have one available: Perhaps there's a data problem in the current file that's causing the crash. You can also try creating a new user and running GnuCash while logged in as that user to see if there's something in your environment that's causing the crash. Regards, John Ralls > On Dec 9, 2018, at 8:27 AM, Arnie Reeves via gnucash-user > wrote: > > Thank you for your response David, suggesting “other” program updates on my > Windows 10 set up, including a recent upgrade to MS Office 2019 which > includes Access, may be responsible for causing my GNUCash 2.6.19 to crash > every time I select a report. That being the only suggestion (so far), I > believe my only option is to reinstall the GNUCash program, and keep fingers > crossed. I understand any reinstallation will be able to use the 11 months > existing data without any further actions from me.(?). For a simple home > accounts use, please could some-one explain the differences of the available > versions – such as 2.6.19 (Currently used and previously found fine) and 3.3 > etc. Which is best, and bug free, for my simple home accounts. > Arnie > > > From: karnd...@blueyonder.co.uk > Sent: 08 December 2018 21:37 > To: David Carlson > Cc: Gnucash Users > Subject: Re: [GNC] GNU crashes when any Report is selected > > Only change other than routine updates was an upgrade from MS Office 2010 to > Office 2019. This of course includes Access. > > > Sent from my iPhone. > > On 8 Dec 2018, at 9:25 pm, David Carlson <mailto:david.carlson@gmail.com> > wrote: > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with > occasional forays into Windows 7 and rare forays into Windows 10. > > David C > > On Sat, Dec 8, 2018, 3:21 PM David Carlson <mailto:david.carlson@gmail.com> wrote: > Arnie, > > Did you get a Windows update or have any other significant change to your > computer? > > Release 2.6.19 itself has not changed, and various 2.6.x releases are still > working for me. > > David C > > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user > mailto:gnucash-user@gnucash.org> wrote: > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months of > perfect use, all reports suddenly fail to open and selecting any report, > including samples or one of my many customised reports (new one for each > month) causes the program to crash. Anyone aware of a fix, or maybe an > upgrade to version 3.3 will solve the problem? I've resisted the update due > to reading many reports of problems with 3.3 and so far 2.2.19 has been > fine. All reports worked fine at last month's home accounting. I only update > at the end of each month. > Thanks, Arnie. > ___ > gnucash-user mailing list > gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
Thank you for your response David, suggesting “other” program updates on my Windows 10 set up, including a recent upgrade to MS Office 2019 which includes Access, may be responsible for causing my GNUCash 2.6.19 to crash every time I select a report. That being the only suggestion (so far), I believe my only option is to reinstall the GNUCash program, and keep fingers crossed. I understand any reinstallation will be able to use the 11 months existing data without any further actions from me.(?). For a simple home accounts use, please could some-one explain the differences of the available versions – such as 2.6.19 (Currently used and previously found fine) and 3.3 etc. Which is best, and bug free, for my simple home accounts. Arnie From: karnd...@blueyonder.co.uk Sent: 08 December 2018 21:37 To: David Carlson Cc: Gnucash Users Subject: Re: [GNC] GNU crashes when any Report is selected Only change other than routine updates was an upgrade from MS Office 2010 to Office 2019. This of course includes Access. Sent from my iPhone. On 8 Dec 2018, at 9:25 pm, David Carlson mailto:david.carlson@gmail.com> > wrote: I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with occasional forays into Windows 7 and rare forays into Windows 10. David C On Sat, Dec 8, 2018, 3:21 PM David Carlson mailto:david.carlson@gmail.com> wrote: Arnie, Did you get a Windows update or have any other significant change to your computer? Release 2.6.19 itself has not changed, and various 2.6.x releases are still working for me. David C On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user mailto:gnucash-user@gnucash.org> wrote: I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months of perfect use, all reports suddenly fail to open and selecting any report, including samples or one of my many customised reports (new one for each month) causes the program to crash. Anyone aware of a fix, or maybe an upgrade to version 3.3 will solve the problem? I've resisted the update due to reading many reports of problems with 3.3 and so far 2.2.19 has been fine. All reports worked fine at last month's home accounting. I only update at the end of each month. Thanks, Arnie. ___ gnucash-user mailing list gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org> To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
Only change other than routine updates was an upgrade from MS Office 2010 to Office 2019. This of course includes Access. Sent from my iPhone. > On 8 Dec 2018, at 9:25 pm, David Carlson wrote: > > I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with > occasional forays into Windows 7 and rare forays into Windows 10. > > David C > >> On Sat, Dec 8, 2018, 3:21 PM David Carlson > wrote: >> Arnie, >> >> Did you get a Windows update or have any other significant change to your >> computer? >> >> Release 2.6.19 itself has not changed, and various 2.6.x releases are still >> working for me. >> >> David C >> >>> On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user >>> >> I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months of >>> perfect use, all reports suddenly fail to open and selecting any report, >>> including samples or one of my many customised reports (new one for each >>> month) causes the program to crash. Anyone aware of a fix, or maybe an >>> upgrade to version 3.3 will solve the problem? I've resisted the update due >>> to reading many reports of problems with 3.3 and so far 2.2.19 has been >>> fine. All reports worked fine at last month's home accounting. I only update >>> at the end of each month. >>> Thanks, Arnie. >>> ___ >>> gnucash-user mailing list >>> gnucash-user@gnucash.org >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> If you are using Nabble or Gmane, please see >>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >>> - >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
I did forget to mention that I use Gnucash mostly in Ubuntu 16.04 with occasional forays into Windows 7 and rare forays into Windows 10. David C On Sat, Dec 8, 2018, 3:21 PM David Carlson Arnie, > > Did you get a Windows update or have any other significant change to your > computer? > > Release 2.6.19 itself has not changed, and various 2.6.x releases are > still working for me. > > David C > > On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user < > gnucash-user@gnucash.org wrote: > >> I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months >> of >> perfect use, all reports suddenly fail to open and selecting any report, >> including samples or one of my many customised reports (new one for each >> month) causes the program to crash. Anyone aware of a fix, or maybe an >> upgrade to version 3.3 will solve the problem? I've resisted the update >> due >> to reading many reports of problems with 3.3 and so far 2.2.19 has been >> fine. All reports worked fine at last month's home accounting. I only >> update >> at the end of each month. >> Thanks, Arnie. >> ___ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> - >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] GNU crashes when any Report is selected
Arnie, Did you get a Windows update or have any other significant change to your computer? Release 2.6.19 itself has not changed, and various 2.6.x releases are still working for me. David C On Sat, Dec 8, 2018, 12:10 PM Arnie Reeves via gnucash-user < gnucash-user@gnucash.org wrote: > I use Windows 10 with GNUCash 2.6.19 for home accounting. After 11 months > of > perfect use, all reports suddenly fail to open and selecting any report, > including samples or one of my many customised reports (new one for each > month) causes the program to crash. Anyone aware of a fix, or maybe an > upgrade to version 3.3 will solve the problem? I've resisted the update due > to reading many reports of problems with 3.3 and so far 2.2.19 has been > fine. All reports worked fine at last month's home accounting. I only > update > at the end of each month. > Thanks, Arnie. > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
