-------------------------------------------------------------------------- | Add your name to the CLEAN GOA INITIATIVE | | | | by visiting this link and following the instructions therein | | | | http://shire.symonds.net/pipermail/goanet/2005-October/033926.html | -------------------------------------------------------------------------- DNA [Daily News & Analysis]
M S Kamath Monday, October 24, 2005 00:04 IST With the holiday season round the corner, tour operators have started enticing customers with tempting offers, like Tour of 17 European cities in 15 days. Many such offers come with catch phrases like Stay at Hotel Splendour or equivalent and subject to local conditions. But how many of the promises made in the tour brochure can the tour operator bend? This was decided in an interesting case between Cox & Kings India Ltd and Sheila P B. Dsouza by the Maharashtra State Consumer Dispute Redressal Commission. The points of dispute were the following: *The tour skipped Brussels as there was heavy traffic jam in the direction of that city *Food was often served at gas stations and not at restaurants *Hotels were changed at nine centres and were not as mentioned in the brochure The consumer was awarded damages of Rs 10,000 and Rs 1,850 as costs. Read the rest of this story at: http://dnaindia.com/report.asp?NewsID=6958&CatID=
