Nelson Lopes has very valid points. This is a fit case to take up with the State/ District Consumer Disputes Redressal Forum. Alternatively, please post your grievance to https://pgportal.gov.in/ - This is a site belonging to the Department of Administrative Reforms and Public Grievances - an amazing website which actually produces results. I wish more people would use it.
Tony de Sa Wishing you a very happy new year 2021
