Dear Nelson, There is help online for matters such as this. Go to the following website:
pgportal.gov.in The link for the financial services (Banking division) is this. http://pgportal.gov.in/Grievance.aspx You can go to the pgportal and search your way about or you can go directly to the second link given above and lodge your grievance. You can also try the Banking ombudsman of the Reserve Bank of India. The Public Grievances portal delivers results in most cases albeit slowly over a period of a couple of months. All the best in your struggle. Tony negligence and lack of sensitivity BOI Margao. opens an DSS senior citizen pension saving pass book..The amount is credited regularly, except one month in 2007and 5 months in 2009, including Feb,March, April,June and July The total amount not credited is Rs5750= The information was secured under RTI, where in it was clearly shown that the due amounts were dispatched The Bank refused to be helpful in sorting out the matter. The application , explaining the error was refused to be accepted, and on the contrary arrogance, rudeness , and discourtesy was the answer in the negative. The 3 page bank statement needed for further inquiry was debited with Rs200= in vengeance , because of persistence inquiry by the customer and it was big favour to have reduced Rs 100 The Bank in fact issued a memorandum to DSS-GSCB Panaji, dated 12/8/2009 with a request to directly credit the SB/ account It now transpires, that in spite of having the pass book, issued by the Bank, one zero was missing -- ** "Tony de Sa" < tonydesa at gmail dot com > **