Re: [HCP-Users] Unable to download data even if test on IBM Aspera Connect was all OK

2018-08-29 Thread Wu, Tong
server will be able to access the two ports of my machine too? I'm not very sure if the two are different things. Thank you very much! Best, Tong From: Elam, Jennifer Sent: 24 August 2018 19:10 To: Wu, Tong ; hcp-users@humanconnectome.org Subject: Re: [HCP-Users] Unable to download data even

[HCP-Users] Unable to download data even if test on IBM Aspera Connect was all OK

2018-08-24 Thread Wu, Tong
Dear HCP user team, I'm trying to download data from ConnectomeDB using the Aspera plugin. However, even if online test tool from IBM Aspera says that my system status is all OK (OS, ROWSER, connect, TCP and UDP ports), I still cannot download data. For example, if I click the link to download