-- 

Hello,


“We are a preferred supplier, we pay Top Rates to Consultants and
subcontractors.

To apply click on the link: http://hireitpeople.com/jobs/358

Please send resumes to syed (at) hireitpeople.com”

Technical Support Technician

Engagement Type: Contract

Location: Richmond VA

Duration: 6 Months



*Complete Description:*

* *

**local candidates strongly preferred

***all interviews will be in person, no exceptions, all on one day (date
TBD - could be 4/20, or 4/23)

****contract will be extended beyond 6/30/12, probably another 6-12 months
beyond that date



Acts as a liaison between VDOT and VCCC to ensure the delivery of high
performance IT support services.  Provides management with recommendations
for systems and process improvements.  Troubleshoots software and hardware
problems and enhances the level of direct services to field staff.  Works
with internal IT staff in the support of enhancements to service delivery
methods and procedures to include the delivery of job aids and tools.
Installs, maintains, and assist in testings and upgrading of new and
existing hardware and software.

Abilty to envision the 'Big Picture' and develop, sell and implement
strategic and tactical initiatives in support of IT Support Services.
Knowledge of IT concepts and trends.  Ability to analyze business needs,
troubleshoot hardware and software issues, and communicate solutions to
staff both in the Central Office and in the field.  Ability to write and
speak effectively to individuals and.  Strong analytical and communication
skills and some system development methodology experience.  Ability to
follow instructions and make decisions based on know facts.



Skills:

Skills

Required/Desired

Amount of Experience

Desktop Operating Systems, Windows 7, XP

Required

2 Years

Helpdesk Software, HP Openview

Required

1 Years

Microsoft Office, 2003,2007, and 2010

Required

2 Years

Troubleshooting hardware and software problems

Required

3 Years

Demonstrated ability to effectively communicate at all levels of
organization

Required

3 Years





Questions:



Question 1: Describe your experience trouble shooting and analyzing
hardware and software problems.



Question 2: Does candidate live within a 50 mile radius of Richmond, VA?



Question 3: Does your skills Matrix match your work experience?



Question4: Is candidate willing and able to travel to Richmond, VA for a
personal interview if the manager is NOT able to conduct a phone interview?
A personal interview is always required.

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