I have to say that I am not unhappy with the functionality of IBMLink on
the web.
The availability of IBMLink through the web is totally unacceptable. If
it cannot be resolved IBM should not withdraw IBMLINK 3270. As with
other distributed applications it seems like the experience varies. It
worked fine for me from 5Pm - 11Pm yesterday as I updated several PMR's
through the evening. Today it has been DOA since 6am.
I am on the phone with IBMLink support. They just tried it and got the
same error I did HTTP 500. A new SEV1 ticket has been opened with the
support team # 31168343. Moaning on IBM-MAIN doesn't tell the IT folks
at IBM if you need IBMLink (I do! I have a PMR I need to update) We will
be raising this issue with IBM and will have a handful of tickets and
specific dates and time of unavailability to cite. Do the same! Don't
whine... Escalate with facts in hand.
The status message at IBMlink support should be up to date it was from
yesterday 1:15PM and indicated that it was down with no ETA and gave a
particular reference #. The support person indicated that ticket was
closed and resolved. The message should have been updated at that
time:-( Providing incorrect information to customers at the gateway
into support is a poor way to start the call.
IBMLink is down and the technician was able to immediately confirm this.
That IBM is not using it's own tools or third party tools to detect
system availability issues from the outside and react is unacceptable.
Many alternatives exist Site Seer and other tools. If the front door to
your companies application goes down you should know before customers
start calling the help desk! Monitoring performance and available and
multiple tier applications with a web presentation layer is hard. IBM
is one of the solution providers we are using to do it. Maybe they
should get the ITCAM tools on these servers:-)
John I agree. If you try to use IBMLink and it doesn't work call IBM!
Take the time to hold and talk to a technician don't go away without a
ticket#. For further assistance, kindly contact IBMLink Customer
Support Center at 1-800-543-3912. Hours of operation are 24 hours a day
and 7 days a week.
Best Regards,
Sam Knutson, GEICO
Performance and Availability Management
mailto:[EMAIL PROTECTED]
(office) 301.986.3574
"Think big, act bold, start simple, grow fast..."
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Veilleux, Jon L
Sent: Friday, March 09, 2007 7:20 AM
To: IBM-MAIN@BAMA.UA.EDU
Subject: Re: IBMLINK DOWN ALL DAY?
What ever the reason, the dependence on the web for mission critical
applications like IBMLINK is insane. Any 12 year old with a little bit
of knowledge can cause a crash. What will you tell your management when
your system is down and you can't get on IBMLINK to research the
problem?
We need to put A LOT more pressure on IBM. Maybe everyone who cannot get
to IBMLINK should call in and open a SEV 1 issue. That might get their
attention.
Jon L. Veilleux
[EMAIL PROTECTED]
(860) 636-2683
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