Re: SoftwareXcel Discontinued - Q support replacement?

DU Subject: SoftwareXcel Discontinued - Q support replacement? Is there a reasonably priced service option that will provide software Q support, like SoftwareXcel Basic Edition once did? Is z Systems Premier Software Care reasonably priced? There are threads on IBM-Main about this, but I have not s

SoftwareXcel Discontinued - Q support replacement?

Is there a reasonably priced service option that will provide software Q support, like SoftwareXcel Basic Edition once did? Is z Systems Premier Software Care reasonably priced? There are threads on IBM-Main about this, but I have not seen a good answer. The admonition to simply "RTFM" is

Re: SoftwareXcel Discontinued

On 9/12/2017 10:21 PM, Timothy Sipples wrote: Anyway, you started this thread because you were concerned about not being able to obtain support services you want, affordably. I and others have painstakingly pointed out that you actually have access to the support services you want, after

Re: SoftwareXcel Discontinued

Ed Jaffe wrote: >Timothy Sipples had indicated earlier that the primary difference >between the unpaid and paid offerings was the existence of "how to" >support. Here's *exactly* what I wrote: Timothy Sipples wrote: >SoftwareXcel, and its successors, provide additional support services above

Re: SoftwareXcel Discontinued

On Tue, 12 Sep 2017 11:03:04 -0400, Peter Relson wrote: > >FWIW, >Donald Knuth had a similar offer in place for his valued tomes, in the >70's when I was in college. >He'd send a check for any error that you were the first to find. No one >would cash the check because we'd rather have the

Re: SoftwareXcel Discontinued

On 9/12/2017 7:57 AM, Tom Marchant wrote: That got me scratching my head as to what the differences were. According to this chart, they are functionally identical offerings! except for "Electronic 'usage' Q with Severity" Oh yes, I missed that! Timothy Sipples had indicated earlier that

Re: [EXTERNAL] Re: SoftwareXcel Discontinued

On 9/12/2017 7:50 AM, Dyck, Lionel B. (TRA) wrote: Be aware that only SoftwareXcel Basic is being discontinued - Enterprise is untouched (for now) https://www.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/8/897/ENUS917-128/index.html According to the announcement (see link above),

Re: SoftwareXcel Discontinued

>Again, Barry Merrill shows he is one smart guy. FWIW, Donald Knuth had a similar offer in place for his valued tomes, in the 70's when I was in college. He'd send a check for any error that you were the first to find. No one would cash the check because we'd rather have the "badge of honor".

Re: SoftwareXcel Discontinued

On Tue, 12 Sep 2017 07:47:52 -0700, Ed Jaffe wrote: >On 9/12/2017 6:46 AM, Tom Marchant wrote: >> http://www.vm.ibm.com/service/zmatrix.pdf > >Awesome reference, Tom! It was about the third hit in a duckduckgo search for softwarexcel. >I was informed just yesterday that we have S/390 >Resolve

Re: [EXTERNAL] Re: SoftwareXcel Discontinued

[mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Ed Jaffe Sent: Tuesday, September 12, 2017 9:48 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: SoftwareXcel Discontinued On 9/12/2017 6:46 AM, Tom Marchant wrote: > http://www.vm.ibm.com/service/zmatrix.pdf Awesome reference, Tom! I was informed j

Re: SoftwareXcel Discontinued

On 9/12/2017 6:46 AM, Tom Marchant wrote: http://www.vm.ibm.com/service/zmatrix.pdf Awesome reference, Tom! I was informed just yesterday that we have S/390 Resolve rather than SoftwareXcel Basic. That got me scratching my head as to what the differences were. According to this chart, they

Re: SoftwareXcel Discontinued

-MAIN@LISTSERV.UA.EDU] On Behalf Of Dana Mitchell Sent: Tuesday, September 12, 2017 9:18 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued **CAUTION EXTERNAL EMAIL** **DO NOT open attachments or click on links from unknown senders or unexpected emails** On Mon, 11 Sep 2017 12

Re: SoftwareXcel Discontinued

http://www.vm.ibm.com/service/zmatrix.pdf -- Tom Marchant -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN

Re: SoftwareXcel Discontinued

On Mon, 11 Sep 2017 12:51:38 -0400, Tom Conley wrote: > >FWIW, > >I signed on to my IBM id with the Jack-Squat service offering, and it >brought up an SR. Did not fill it out, so no idea what would happen > >Regards, >Tom Conley > I can confirm that it does

Re: SoftwareXcel Discontinued

John Eells: >You can certainly order products for Internet delivery via Shopz, and >have been able to for some time. However, whenever there is a new >product number, which happens on a version boundary, I believe you will >need to get a new license even when the costs are identical. I think we

Re: SoftwareXcel Discontinued

Jesse 1 Robinson wrote: We have ordered product upgrades 'forever' via Shopz. Sometimes the order gets diverted to the 'Order Desk' for approval, especially (but not exclusively, I believe) for a new version. Eventually it gets straightened out. Is there another preferred way to order

SHARE Bit Bucket (Was: SoftwareXcel Discontinued)

On 9/11/2017 11:41 AM, Pommier, Rex wrote: Ed, Hopefully you'll also share it with us poor folks who don't make it to Share!! Rex No worries, Rex. These things are almost always published on YouTube within just a week or so of the conference. For example, from Providence:

Re: SoftwareXcel Discontinued

What a NICE thing to say!! Barry Merrill -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Nightwatch RenBand Sent: Monday, September 11, 2017 12:28 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued Again, Barry

Re: SoftwareXcel Discontinued

, September 11, 2017 10:56 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: SoftwareXcel Discontinued Timothy Sipples wrote: > ShopZ is available at no additional charge for electronic PTF and new > release/update deliveries. Electronic delivery is the preferred option. This is true,

Re: SoftwareXcel Discontinued

FWIW, I told Mainline on Saturday that we would *not* be renewing our SoftwareXcel contract (it expires January 27). I want first-hand experience tryna get support for z/OS, z/VSE and z/VM without a SoftwareXcel/Software Care entitlement. (My technical contact over there said he would be

Re: SoftwareXcel Discontinued

Timothy Sipples wrote: ShopZ is available at no additional charge for electronic PTF and new release/update deliveries. Electronic delivery is the preferred option. This is true, but we recommend you use RECEIVE ORDER instead, and even that you automate it via scheduled batch so you have up

Re: SoftwareXcel Discontinued

On 9/11/2017 10:28 AM, Nightwatch RenBand wrote: Again, Barry Merrill shows he is one smart guy. Few things made me happier than finding a bug in MXG code and seeing my name credited for it. It amazes me that more software companies do not follow his model. For the price of a T-shirt, or a few

Re: [EXTERNAL] Re: SoftwareXcel Discontinued

] On Behalf Of Ed Jaffe Sent: Monday, September 11, 2017 12:24 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: SoftwareXcel Discontinued On 9/11/2017 9:51 AM, Tom Conley wrote: > > I signed on to my IBM id with the Jack-Squat service offering, and it > brought up an SR.  Did not fi

Re: SoftwareXcel Discontinued

[mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Nightwatch RenBand Sent: Monday, September 11, 2017 10:28 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: SoftwareXcel Discontinued Again, Barry Merrill shows he is one smart guy. Few things made me happier than finding a bug in MXG code

Re: SoftwareXcel Discontinued

Again, Barry Merrill shows he is one smart guy. Few things made me happier than finding a bug in MXG code and seeing my name credited for it. It amazes me that more software companies do not follow his model. For the price of a T-shirt, or a few lines on a web page, they could have people falling

Re: SoftwareXcel Discontinued

On 9/11/2017 9:51 AM, Tom Conley wrote: I signed on to my IBM id with the Jack-Squat service offering, and it brought up an SR.  Did not fill it out, so no idea what would happen FWIW, I told Mainline on Saturday that we would *not* be renewing our SoftwareXcel contract (it expires

Re: SoftwareXcel Discontinued

On 9/11/2017 8:18 AM, Tom Marchant wrote: On Sat, 9 Sep 2017 18:33:23 +0800, Timothy Sipples wrote: You wrote that it's important to be able to report bugs. IBM agrees. SoftwareXcel has never been required to open PMRs by telephone (or fax), to my knowledge. Moreover, you should be able to

Re: SoftwareXcel Discontinued

On Sat, 9 Sep 2017 18:33:23 +0800, Timothy Sipples wrote: >You wrote that it's important to be able to report bugs. IBM agrees. >SoftwareXcel has never been required to open PMRs by telephone (or fax), to >my knowledge. Moreover, you should be able to open PMRs electronically (if >you prefer)

Re: SoftwareXcel Discontinued

I should have mentioned that SMP/E Internet Software Retrieval (for SMP/E installed products) and Fix Central (for non SMP/E installed products) are also included with your MLC and S at no additional charge. They are paths to obtain electronic delivery of PTFs and service updates from IBM.

Re: SoftwareXcel Discontinued

ssion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Ed Jaffe Sent: Saturday, September 09, 2017 11:56 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued [External Email] On 9/9/2017 7:00 AM, Jesse 1 Robinson wrote: > That link indeed takes me to what appears to be the sta

Re: SoftwareXcel Discontinued

On 9/9/2017 7:00 AM, Jesse 1 Robinson wrote: That link indeed takes me to what appears to be the standard Service Request page--although a slightly different URL. Without actually submitting an SR I can't tell for sure if it would work. But more to the point, we currently subscribe to

Re: SoftwareXcel Discontinued

Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Timothy Sipples Sent: Saturday, September 09, 2017 3:33 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: SoftwareXcel Discontinued Ed Jaffe wrote: >We're a small shop. We *really* don't want to be paying thousands every >mont

Re: SoftwareXcel Discontinued

Ed Jaffe wrote: >We're a small shop. We *really* don't want to be paying thousands every >month just for the "privilege" of being able to report bugs with, and >get fixes for, our non-Linux mainframe software. (IMHO such support >ought to be included free as part of MLC and S payments, but that's

Re: SoftwareXcel Discontinued

] On Behalf Of Ed Jaffe Sent: Friday, September 8, 2017 8:17 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued On 9/8/2017 12:12 AM, Timothy Sipples wrote: > SoftwareXcel, and its successors, provide additional support services > above and beyond Program Services, notably inc

Re: SoftwareXcel Discontinued

> On Sep 8, 2017, at 1:17 PM, Ed Jaffe wrote: > >> We've had the extended version for so long that I can't remember life >> without it. What I do remember is that several years back, our software >> license folks 'forgot' to pay the SoftwareXcel bill. We were

Re: SoftwareXcel Discontinued

> On Sep 8, 2017, at 1:01 PM, Jesse 1 Robinson wrote: > > We've had the extended version for so long that I can't remember life without > it. What I do remember is that several years back, our software license folks > 'forgot' to pay the SoftwareXcel bill. We were

Re: SoftwareXcel Discontinued

On 9/8/2017 11:01 AM, Jesse 1 Robinson wrote: We've had the extended version for so long that I can't remember life without it. What I do remember is that several years back, our software license folks 'forgot' to pay the SoftwareXcel bill. We were suddenly unable to report problems via

Re: SoftwareXcel Discontinued

-MAIN@LISTSERV.UA.EDU] On Behalf Of Ed Jaffe Sent: Friday, September 08, 2017 8:17 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: SoftwareXcel Discontinued On 9/8/2017 12:12 AM, Timothy Sipples wrote: > SoftwareXcel, and its successors, provide additional support services >

Re: SoftwareXcel Discontinued

If I have to ask how-to, isn't it a DOC apar? :-O -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Ed Jaffe Sent: Friday, September 8, 2017 10:17 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued On 9/8/2017 12

Re: SoftwareXcel Discontinued

On 9/8/2017 12:12 AM, Timothy Sipples wrote: SoftwareXcel, and its successors, provide additional support services above and beyond Program Services, notably including some "how-to" support. It used to be that if you didn't have at least SoftwareXcel Basic Edition, you could not logon to

Re: SoftwareXcel Discontinued

4 350 3694 -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Edward Gould Sent: Thursday, September 7, 2017 8:02 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: SoftwareXcel Discontinued > On Sep 7, 2017, at 3:08 PM, Jim Mulder <d1

Re: SoftwareXcel Discontinued

Ed Jaffe wrote: >We're a small shop. We *really* don't want to be paying thousands every >month just for the "privilege" of being able to report bugs with, and >get fixes for, our non-Linux mainframe software. (IMHO such support >ought to be included free as part of MLC and S payments, but that's

Re: SoftwareXcel Discontinued

To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: SoftwareXcel Discontinued On Fri, 8 Sep 2017 10:22:38 +1000, Andrew Rowley wrote: > >The bigger problem is when an organization views customer problem >reports as something to be minimized (as opposed to actual problems). > That's

Re: SoftwareXcel Discontinued

On Fri, 8 Sep 2017 10:22:38 +1000, Andrew Rowley wrote: > >The bigger problem is when an organization views customer problem >reports as something to be minimized (as opposed to actual problems). > That's what I call "the Microsoft QA metric": the MTB calls to support. I discovered this years ago

Re: SoftwareXcel Discontinued

---Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Bill Johnson > Sent: Thursday, September 07, 2017 5:58 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: SoftwareXcel Discontinued > > Auto dealers make tons of m

Re: SoftwareXcel Discontinued

> On Sep 7, 2017, at 8:03 PM, Gibney, Dave wrote: > > Auto "Makers" try to avoid shipping defective cars. Recalls can be expensive. I wonder if IBM would accept a box of tapes with Z/os in it? What would be funnier is to not attach postage and make IBM pay for it. Ed

Re: SoftwareXcel Discontinued

> On Sep 7, 2017, at 3:08 PM, Jim Mulder wrote: > > With regard to only the last sentence in Gord's comments, > those of us in z/OS development who put the bugs into the software > don't have anything to do with the IBM offerings for reporting bugs and > obtaining fixes for

Re: SoftwareXcel Discontinued

SERV.UA.EDU > Subject: Re: SoftwareXcel Discontinued > > Auto dealers make tons of money fixing defective cars. All software > companies charge for bug fixes. Some just hide it in the initial cost of the > software. > > > Sent from Yahoo Mail for iPhone > > &g

Re: SoftwareXcel Discontinued

Auto dealers make tons of money fixing defective cars. All software companies charge for bug fixes. Some just hide it in the initial cost of the software. Sent from Yahoo Mail for iPhone On Thursday, September 7, 2017, 7:04 PM, Paul Gilmartin <000433f07816-dmarc-requ...@listserv.ua.edu>

Re: SoftwareXcel Discontinued

On 8/09/2017 9:55 AM, Paul Gilmartin wrote: Development management, often impelled by schedules imposed by Marketing, is apt to view defect response as competing for development resource and, in defense, nurture those gatekeepers. Other forms of QA also impact on development schedules. But I

Re: SoftwareXcel Discontinued

On Fri, 8 Sep 2017 09:16:06 +1000, Andrew Rowley wrote: >> >As a vendor, I greatly appreciate customers who take the time to report >bugs. It helps improve the software and helps me do my job. I suspect >that most of the developers at IBM feel the same way. > >However, there are parts of IBM that

Re: SoftwareXcel Discontinued

Jim: Now come on, fess up. When put that code there that way, it was for an undocumented feature. Some undocumented features work better than others, but still... Regards, Steve Thompson On 09/07/2017 04:08 PM, Jim Mulder wrote: With regard to only the last sentence in Gord's

Re: SoftwareXcel Discontinued

On 8/09/2017 5:02 AM, Gord Tomlin wrote: Charging for the privilege of reporting bugs, and obtaining fixes for the bugs, puts the incentives for the charging vendor in the wrong place. It reduces the net cost to the vendor of handling defects, and transfers part of the financial impact of

Re: SoftwareXcel Discontinued

On Thu, 7 Sep 2017 18:16:34 -0400, Tom Conley wrote: >On 9/7/2017 4:07 PM, Jim Mulder wrote: >> With regard to only the last sentence in Gord's comments, >> those of us in z/OS development who put the bugs into the software >> don't have anything to do with the IBM offerings for reporting bugs

Re: SoftwareXcel Discontinued

7, 2017 3:17 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: SoftwareXcel Discontinued > > On 9/7/2017 4:07 PM, Jim Mulder wrote: > > With regard to only the last sentence in Gord's comments, those of > > us in z/OS development who put the bugs into the software don't

Re: SoftwareXcel Discontinued

On 9/7/2017 4:07 PM, Jim Mulder wrote: With regard to only the last sentence in Gord's comments, those of us in z/OS development who put the bugs into the software don't have anything to do with the IBM offerings for reporting bugs and obtaining fixes for the bugs. So that does not play any

Re: SoftwareXcel Discontinued

On 2017-09-07 16:08, Jim Mulder wrote: With regard to only the last sentence in Gord's comments, those of us in z/OS development who put the bugs into the software don't have anything to do with the IBM offerings for reporting bugs and obtaining fixes for the bugs. So that does not play any

Re: SoftwareXcel Discontinued

- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Jim Mulder Sent: Thursday, September 07, 2017 1:09 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: (External):Re: SoftwareXcel Discontinued With regard to only the last sentence in Gord's comments, those of us in z

Re: SoftwareXcel Discontinued

On 2017-09-07 12:07, Ed Jaffe wrote: We're a small shop. We *really* don't want to be paying thousands every month just for the "privilege" of being able to report bugs with, and get fixes for, our non-Linux mainframe software. (IMHO such support ought to be included free as part of MLC and S

SoftwareXcel Discontinued

On Aug 8, 2017 IBM announced they are withdrawing the following offerings: SoftwareXcel Basic Edition (6942-77G) SoftwareXcel Enterprise Edition (6942-77E) Alert for zSeries (6942-16D) Resolve for zSeries (6942-23D) replacing them with: z Systems Premier Software Care (6950-07W) z Systems