Re: Friday Conundrum (aka Soap Box)

[Allan Staller]

??? What would that be?

-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Paul Peplinski
Sent: Monday, April 30, 2018 11:31 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: Friday Conundrum (aka Soap Box)

IBM now has something "better" than SR.

Paul

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Re: Friday Conundrum (aka Soap Box)

[Paul Peplinski]

IBM now has something "better" than SR.

Paul

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Re: Friday Conundrum (aka Soap Box)

[zMan]

Detriment of z/OS? Au contraire, look how great their numbers are! So few
defects! Must be almost perfect!!!

Wait, did I forget the  tags?

On Mon, Apr 9, 2018 at 2:10 AM, Barbara Nitz  wrote:

> >Has anyone else gotten frustrated when opened an IBM Service Request in
> having to select the Operating System, which should have been automatic
> after selecting the Product and the applicable operating system release
> level?
>
> Me too. One *always* gets asked what had already been answered. Plus, the
> boxes to choose from are still *way* too small to find things efficiently.
> I had complained about that back when SR first got forced down our
> collective throats. That was at least 8 years ago, and nothing has been
> changed. I had been given a lot of blabla by IBM. I since gave up on even
> opening SRs unless we have a sev1 situation. I'm sure others cannot be
> bothered to use these unreliable, unwieldy tools to report small problems
> anymore, much to the detriment of z/OS. Oh well, I'll survive until
> retirement!
>
> Barbara
>
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>



-- 
zMan -- "I've got a mainframe and I'm not afraid to use it"

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Re: Friday Conundrum (aka Soap Box)

[Barbara Nitz]

>Has anyone else gotten frustrated when opened an IBM Service Request in having 
>to select the Operating System, which should have been automatic after 
>selecting the Product and the applicable operating system release level?

Me too. One *always* gets asked what had already been answered. Plus, the boxes 
to choose from are still *way* too small to find things efficiently. I had 
complained about that back when SR first got forced down our collective 
throats. That was at least 8 years ago, and nothing has been changed. I had 
been given a lot of blabla by IBM. I since gave up on even opening SRs unless 
we have a sev1 situation. I'm sure others cannot be bothered to use these 
unreliable, unwieldy tools to report small problems anymore, much to the 
detriment of z/OS. Oh well, I'll survive until retirement!

Barbara

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Re: [EXTERNAL] Re: Friday Conundrum (aka Soap Box)

[Allan Staller]

The "new tools" are neither as reliable, functional, or available, as the "old 
tools" being replaced.


-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Dyck, Lionel B. (TRA)
Sent: Friday, April 6, 2018 8:25 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: [EXTERNAL] Re: Friday Conundrum (aka Soap Box)

John - the Operating System box only asks for z/OS, z/VM, AIX, etc. and not a 
specific version/release level.

Thus when I open an SR to ICSF and indicate HCR77C0 and z/OS 2.2 the Operating 
System box should be pre-filled with z/OS.

For ISPF when I select ISPF for z/OS 2.2 the Operating System box should be 
pre-filled with z/OS.

Not rocket science :-)

It has been an annoyance since the redesign and my feedback a while ago was 
'passed along' and no response other than perhaps 'plan to ignore'.


--
Lionel B. Dyck (Contractor)  <
Mainframe Systems Programmer - RavenTek Solution Partners


-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of John Eells
Sent: Friday, April 06, 2018 8:17 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: [EXTERNAL] Re: Friday Conundrum (aka Soap Box)

Dyck, Lionel B. , TRA wrote:
> Has anyone else gotten frustrated when opened an IBM Service Request in 
> having to select the Operating System, which should have been automatic after 
> selecting the Product and the applicable operating system release level?
>
> For example, I just opened a SR to ICSF. I had to select the ICSF 
> Version/Release. Then I had to select the level of z/OS. Shouldn't that have 
> pre-populated the Operating System box?
>
> Am I the only one to see this user interface disconnect?
>
> I realize the SR's are for products that are across multiple operating 
> systems and platforms and that a product may be available on multiple 
> platforms BUT if the product selection includes selecting the operating 
> system level then why not use that info to fill in the Operating System box?

In the specific case of ICSF, it would not be possible to do as you suggest.  
ICSF has a minimum level for each given release of z/OS, but every time we 
release a new crypto card we typically have a new ICSF level.  The highest 
level of ICSF generally runs on the lowest supported level of z/OS, and is 
often higher than the level included in the most recent release of z/OS.  
Sometimes two or three of them can be in play on the same z/OS release, and 
we've no way to know which one you have.

--
John Eells
IBM Poughkeepsie
ee...@us.ibm.com

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secure or error-free as information could be intercepted, corrupted, lost, 
destroyed, arrive late or incomplete, or may contain viruses in transmission. 
The e mail and its contents (with or without referred errors) shall therefore 
not attach any liability on the originator or HCL or its affiliates. Views or 
opinions, if any, presented in this email are solely those of the author and 
may not necessarily reflect the views or opinions of HCL or its affiliates. Any 
form of reproduction, dissemination, copying, disclosure, modification, 
distribution and / or publication of this message without the prior written 
consent of authorized representative of HCL is strictly prohibited. If you have 
received this email in error please delete it and notify the sender 
immediately. Before opening any email and/or attachments, please check them for 
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Re: [EXTERNAL] Re: Friday Conundrum (aka Soap Box)

[Dyck, Lionel B. (TRA)]

John - the Operating System box only asks for z/OS, z/VM, AIX, etc. and not a 
specific version/release level.

Thus when I open an SR to ICSF and indicate HCR77C0 and z/OS 2.2 the Operating 
System box should be pre-filled with z/OS.

For ISPF when I select ISPF for z/OS 2.2 the Operating System box should be 
pre-filled with z/OS.

Not rocket science :-)

It has been an annoyance since the redesign and my feedback a while ago was 
'passed along' and no response other than perhaps 'plan to ignore'.


--
Lionel B. Dyck (Contractor)  <
Mainframe Systems Programmer - RavenTek Solution Partners


-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of John Eells
Sent: Friday, April 06, 2018 8:17 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: [EXTERNAL] Re: Friday Conundrum (aka Soap Box)

Dyck, Lionel B. , TRA wrote:
> Has anyone else gotten frustrated when opened an IBM Service Request in 
> having to select the Operating System, which should have been automatic after 
> selecting the Product and the applicable operating system release level?
>
> For example, I just opened a SR to ICSF. I had to select the ICSF 
> Version/Release. Then I had to select the level of z/OS. Shouldn't that have 
> pre-populated the Operating System box?
>
> Am I the only one to see this user interface disconnect?
>
> I realize the SR's are for products that are across multiple operating 
> systems and platforms and that a product may be available on multiple 
> platforms BUT if the product selection includes selecting the operating 
> system level then why not use that info to fill in the Operating System box?

In the specific case of ICSF, it would not be possible to do as you suggest.  
ICSF has a minimum level for each given release of z/OS, but every time we 
release a new crypto card we typically have a new ICSF level.  The highest 
level of ICSF generally runs on the lowest supported level of z/OS, and is 
often higher than the level included in the most recent release of z/OS.  
Sometimes two or three of them can be in play on the same z/OS release, and 
we've no way to know which one you have.

--
John Eells
IBM Poughkeepsie
ee...@us.ibm.com

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Re: Friday Conundrum (aka Soap Box)

[John Eells]

Dyck, Lionel B. , TRA wrote:

Has anyone else gotten frustrated when opened an IBM Service Request in having 
to select the Operating System, which should have been automatic after 
selecting the Product and the applicable operating system release level?

For example, I just opened a SR to ICSF. I had to select the ICSF 
Version/Release. Then I had to select the level of z/OS. Shouldn't that have 
pre-populated the Operating System box?

Am I the only one to see this user interface disconnect?

I realize the SR's are for products that are across multiple operating systems 
and platforms and that a product may be available on multiple platforms BUT if 
the product selection includes selecting the operating system level then why 
not use that info to fill in the Operating System box?


In the specific case of ICSF, it would not be possible to do as you 
suggest.  ICSF has a minimum level for each given release of z/OS, but 
every time we release a new crypto card we typically have a new ICSF 
level.  The highest level of ICSF generally runs on the lowest supported 
level of z/OS, and is often higher than the level included in the most 
recent release of z/OS.  Sometimes two or three of them can be in play 
on the same z/OS release, and we've no way to know which one you have.


--
John Eells
IBM Poughkeepsie
ee...@us.ibm.com

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Re: Friday Conundrum (aka Soap Box)

[Lucas Rosalen]

I find the font size of the history to be way too small compared to the
rest of that web page.
I emailed a complaint about that using
https://www.ibm.com/scripts/contact/contact/us/en and they did answer me
asking for more details.
Details provided, they said they'd direct the request to the support group
- still no change, but that was 3 days ago.

Maybe it's worth a try with the Operating Systems as well?

---
*Lucas Rosalen*
rosalen.lu...@gmail.com / lucas.rosal...@ibm.com
http://br.linkedin.com/in/lrosalen


2018-04-06 14:51 GMT+02:00 Steve Beaver :

> It should prepopulate based upon customer and or known serial numbers
>
> Sent from my iPhone
>
> Sorry for the autocorrect issues
>
> > On Apr 6, 2018, at 07:18, Dyck, Lionel B. (TRA) 
> wrote:
> >
> > Has anyone else gotten frustrated when opened an IBM Service Request in
> having to select the Operating System, which should have been automatic
> after selecting the Product and the applicable operating system release
> level?
> >
> > For example, I just opened a SR to ICSF. I had to select the ICSF
> Version/Release. Then I had to select the level of z/OS. Shouldn't that
> have pre-populated the Operating System box?
> >
> > Am I the only one to see this user interface disconnect?
> >
> > I realize the SR's are for products that are across multiple operating
> systems and platforms and that a product may be available on multiple
> platforms BUT if the product selection includes selecting the operating
> system level then why not use that info to fill in the Operating System box?
> >
> > 
> --
> > Lionel B. Dyck (Contractor)  <
> > Mainframe Systems Programmer - RavenTek Solution Partners
> >
> >
> > --
> > For IBM-MAIN subscribe / signoff / archive access instructions,
> > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
>
> --
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Re: Friday Conundrum (aka Soap Box)

[Steve Beaver]

It should prepopulate based upon customer and or known serial numbers

Sent from my iPhone

Sorry for the autocorrect issues 

> On Apr 6, 2018, at 07:18, Dyck, Lionel B. (TRA)  wrote:
> 
> Has anyone else gotten frustrated when opened an IBM Service Request in 
> having to select the Operating System, which should have been automatic after 
> selecting the Product and the applicable operating system release level?
> 
> For example, I just opened a SR to ICSF. I had to select the ICSF 
> Version/Release. Then I had to select the level of z/OS. Shouldn't that have 
> pre-populated the Operating System box?
> 
> Am I the only one to see this user interface disconnect?
> 
> I realize the SR's are for products that are across multiple operating 
> systems and platforms and that a product may be available on multiple 
> platforms BUT if the product selection includes selecting the operating 
> system level then why not use that info to fill in the Operating System box?
> 
> --
> Lionel B. Dyck (Contractor)  <
> Mainframe Systems Programmer - RavenTek Solution Partners
> 
> 
> --
> For IBM-MAIN subscribe / signoff / archive access instructions,
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Friday Conundrum (aka Soap Box)

[Dyck, Lionel B. (TRA)]

Has anyone else gotten frustrated when opened an IBM Service Request in having 
to select the Operating System, which should have been automatic after 
selecting the Product and the applicable operating system release level?

For example, I just opened a SR to ICSF. I had to select the ICSF 
Version/Release. Then I had to select the level of z/OS. Shouldn't that have 
pre-populated the Operating System box?

Am I the only one to see this user interface disconnect?

I realize the SR's are for products that are across multiple operating systems 
and platforms and that a product may be available on multiple platforms BUT if 
the product selection includes selecting the operating system level then why 
not use that info to fill in the Operating System box?

--
Lionel B. Dyck (Contractor)  <
Mainframe Systems Programmer - RavenTek Solution Partners


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