Re: RMM Question

2022-10-08 Thread Nigel Morton
I sent Steve a copy offline. It was on a Classic SMS Redbooks CD I found
and the CD also contains the books in the conversion series.

The -01 version was dated September 1999, updated February 2000.

On Sat, 8 Oct 2022 at 12:25, Paul Gorlinsky  wrote:

> BTW There are other Redbooks in this same area. For example Converting to
> DFSMSrmm from CA-1 ( SG24-6241-01 )
>
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Re: RMM Question

2022-10-08 Thread Paul Gorlinsky
BTW There are other Redbooks in this same area. For example Converting to 
DFSMSrmm from CA-1 ( SG24-6241-01 )

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Re: FW: RMM Question

2022-10-08 Thread jan De Decker

On 6/10/2022 19:07, Steve Beaver wrote:

Does anyone in the group have the following Redbook on their PC or Laptop

  


SG24-4998-01, Converting to Removable Media Manager: A Practical Guide

  I migth have it on a backup.


Any idea of the date?

Best regards.

j@n.





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Re: FW: RMM Question

2022-10-06 Thread Mike Schwab
Here's the previous version.  https://ibmdocs.pocnet.net/SG24-4998-00.pdf

On Thu, Oct 6, 2022 at 12:08 PM Steve Beaver  wrote:
>
> Does anyone in the group have the following Redbook on their PC or Laptop
>
>
>
> SG24-4998-01, Converting to Removable Media Manager: A Practical Guide
>
>
>
>
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Where do Forest Rangers go to get away from it all?

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FW: RMM Question

2022-10-06 Thread Steve Beaver
Does anyone in the group have the following Redbook on their PC or Laptop

 

SG24-4998-01, Converting to Removable Media Manager: A Practical Guide

 


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Re: RMM question

2018-02-14 Thread Benik, John E
Good point Tom.  The system where we have implemented this is on 2.2, but I 
don't have any of the 2.1 manuals to see if this was part of it or not.  It was 
a pleasure deleting VRS's especially since they just tied back to an SMS 
management class.  As for the other systems we are waiting until they are 2.3 
before converting per IBMs recommendation.  

John Benik | Optum




-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Tom Conley
Sent: Wednesday, February 14, 2018 1:11 PM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: RMM question

On 2/14/2018 12:23 PM, Benik, John E wrote:
> Yes I know that but our company is also moving away from VRS's  in my opinion 
> doing something like this...
> 
> MCATTR(ALL)/* USE SMS MANAGEMENT.  */ -
> RM(EXPDT(GDG(WHILECATALOG(UNTILEXPIRED),RETPD(0)) -
> NOGDG(WHILECATALOG(UNTILEXPIRED),RETPD(0))   -
> LASTREF(0) CATLGDAYS(0) RETAINBY(SET))) /* RET METHOD */ -
> 
> In the RMM parms to get catalog control is just easier, and getting 
> much closer to CA-1 which so many of us are familiar with.  In 
> addition RMM now has EDM for HSM data.  In Z/OS 2.3 the default is 
> yes.  But you can also use a parm of EDM(YES) and all HSM migrates and 
> backups will be externally data managed, also similar to CA-1.  I have 
> been told a lot of the things that used to require modifications to 
> the UXTABLE will be moving to the parmlib in Z/OS 2.3
> 
> John Benik | Optum

John,

Nice work if you can get it my friend.  I'm stuck on V2R1 for the time being.

Regards,
Tom Conley

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Re: RMM question

2018-02-14 Thread Tom Conley

On 2/14/2018 12:23 PM, Benik, John E wrote:

Yes I know that but our company is also moving away from VRS's  in my opinion 
doing something like this...

MCATTR(ALL)/* USE SMS MANAGEMENT.  */ -
RM(EXPDT(GDG(WHILECATALOG(UNTILEXPIRED),RETPD(0)) -
NOGDG(WHILECATALOG(UNTILEXPIRED),RETPD(0))   -
LASTREF(0) CATLGDAYS(0) RETAINBY(SET))) /* RET METHOD */ -

In the RMM parms to get catalog control is just easier, and getting much closer 
to CA-1 which so many of us are familiar with.  In addition RMM now has EDM for 
HSM data.  In Z/OS 2.3 the default is yes.  But you can also use a parm of 
EDM(YES) and all HSM migrates and backups will be externally data managed, also 
similar to CA-1.  I have been told a lot of the things that used to require 
modifications to the UXTABLE will be moving to the parmlib in Z/OS 2.3

John Benik | Optum


John,

Nice work if you can get it my friend.  I'm stuck on V2R1 for the time 
being.


Regards,
Tom Conley

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Re: RMM question

2018-02-14 Thread Benik, John E
Yes I know that but our company is also moving away from VRS's  in my opinion 
doing something like this...

MCATTR(ALL)/* USE SMS MANAGEMENT.  */ -   
RM(EXPDT(GDG(WHILECATALOG(UNTILEXPIRED),RETPD(0)) -   
NOGDG(WHILECATALOG(UNTILEXPIRED),RETPD(0))   -
LASTREF(0) CATLGDAYS(0) RETAINBY(SET))) /* RET METHOD */ -

In the RMM parms to get catalog control is just easier, and getting much closer 
to CA-1 which so many of us are familiar with.  In addition RMM now has EDM for 
HSM data.  In Z/OS 2.3 the default is yes.  But you can also use a parm of 
EDM(YES) and all HSM migrates and backups will be externally data managed, also 
similar to CA-1.  I have been told a lot of the things that used to require 
modifications to the UXTABLE will be moving to the parmlib in Z/OS 2.3

John Benik | Optum





-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Tom Conley
Sent: Wednesday, February 14, 2018 10:44 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: RMM question

On 2/14/2018 11:18 AM, Benik, John E wrote:
> From: Benik, John E
> Sent: Tuesday, February 13, 2018 11:22 AM
> To: 'IBM Mainframe Discussion List'
> Subject: RE: RMM question
> 
> We have been looking at changing from VRSEL to Retention Method processing.  
> However our understanding is that in Z/OS 2.3 a lot of the functionality 
> performed by the exits is being removed and we were told that we should wait 
> for this before we change to retention method.  If you do an RMM LC All you 
> should be able to see if the exit is enabled.  One of the big differences I 
> have found with RMM and CA-1 is that there is no default retention for 
> catalog control in RMM.  If you don't code EXPDT=99000 you will not get 
> catalog control and that applies for GDGs as well.  So that being said check 
> your RMM parms and see how long the retention is.  This should give you an 
> idea of when these tapes will scratch.  Retention Method processing however 
> allows you to set Catalog Control as the default.
> 
> John Benik | Optum
> 

John,

You can make catalog control the default without Retention Method, with a VRS 
** WHILECATALOG, or a UXTABLE default entry with 99000 and EDGUX100.

Regards,
Tom Conley

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Re: RMM question

2018-02-14 Thread Tom Conley

On 2/14/2018 11:18 AM, Benik, John E wrote:

From: Benik, John E
Sent: Tuesday, February 13, 2018 11:22 AM
To: 'IBM Mainframe Discussion List'
Subject: RE: RMM question

We have been looking at changing from VRSEL to Retention Method processing.  
However our understanding is that in Z/OS 2.3 a lot of the functionality 
performed by the exits is being removed and we were told that we should wait 
for this before we change to retention method.  If you do an RMM LC All you 
should be able to see if the exit is enabled.  One of the big differences I 
have found with RMM and CA-1 is that there is no default retention for catalog 
control in RMM.  If you don't code EXPDT=99000 you will not get catalog control 
and that applies for GDGs as well.  So that being said check your RMM parms and 
see how long the retention is.  This should give you an idea of when these 
tapes will scratch.  Retention Method processing however allows you to set 
Catalog Control as the default.

John Benik | Optum



John,

You can make catalog control the default without Retention Method, with 
a VRS ** WHILECATALOG, or a UXTABLE default entry with 99000 and EDGUX100.


Regards,
Tom Conley

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Re: RMM question

2018-02-14 Thread Benik, John E
From: Benik, John E 
Sent: Tuesday, February 13, 2018 11:22 AM
To: 'IBM Mainframe Discussion List'
Subject: RE: RMM question

We have been looking at changing from VRSEL to Retention Method processing.  
However our understanding is that in Z/OS 2.3 a lot of the functionality 
performed by the exits is being removed and we were told that we should wait 
for this before we change to retention method.  If you do an RMM LC All you 
should be able to see if the exit is enabled.  One of the big differences I 
have found with RMM and CA-1 is that there is no default retention for catalog 
control in RMM.  If you don't code EXPDT=99000 you will not get catalog control 
and that applies for GDGs as well.  So that being said check your RMM parms and 
see how long the retention is.  This should give you an idea of when these 
tapes will scratch.  Retention Method processing however allows you to set 
Catalog Control as the default.  

John Benik | Optum



-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Tony Thigpen
Sent: Tuesday, February 13, 2018 7:21 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: RMM question

We recently converted from CA-1 to RMM.

I am having an issue with some tape volumes containing GDGs not scratching 
after x days.

I have determined it is due to EXPDT=99000, and I am now waiting for the person 
who performed the conversion to let me know if the EDGUX100 exit is installed 
and activated.

I am now looking at the process to create the correct VDS records for these 
GDGs.

Currently, using a LISTCAT GDG ALL, I can see that the number of versions to be 
retained is 7. And only 7 DGDs show up in the LISTCAT. 
RMM has more versions in it's catalog.

In creating the VDS in RMM, it appears that I will need to also tell it the 
number of GDGs to retain.

Maybe I am looking at this wrong, but it looks like I will need to maintain the 
number of generations to retain in both locations?

--
Tony Thigpen

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Re: RMM question

2018-02-13 Thread Tony Thigpen
My main worry about using WHILECATALOG is that there was an old practice 
were some tapes were manually set in CA-1 to have extended retention 
periods because of something that happened 'special' the day they were 
created.


On the other hand, all the people that used to know the why those 
versions were kept are long gone, so I might as well scratch them. I 
just need to do a trial run and check to make sure that no year-end 
tapes show up.


Tony Thigpen

Jesse 1 Robinson wrote on 02/13/2018 12:44 PM:

RMM was designed around the assumption that tape datasets would be cataloged or 
else scratched. When we converted to it many years ago, we had to deal with a 
wholly different business practice: keep tape data sets, including 'GDG 
members', more or less forever. In the early days we had to install exit code 
to achieve the desired result. Today I believe that it can be done purely with 
parm values (I'm not an RMM guy). The important thing in a conversion is to 
make sure that tape handling is consistent across products, whatever that takes.

.
.
J.O.Skip Robinson
Southern California Edison Company
Electric Dragon Team Paddler
SHARE MVS Program Co-Manager
323-715-0595 Mobile
626-543-6132 Office ⇐=== NEW
robin...@sce.com


-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Tom Conley
Sent: Tuesday, February 13, 2018 9:05 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: (External):Re: RMM question

On 2/13/2018 9:24 AM, Tony Thigpen wrote:

Thanks Tom.

Yes, I did mean VRS.

No, IBM did not do the conversion.

The output shows:
Exit status:
EDGUX100 = NONE

Are you suggesting that I not use EDGUX100, but instead use:
RMM ADDVRS DSNAME(’**’) WHILECATALOG

Will this affect all existing volumes? Is there a way to see the
effect without accidentally messing everything up?

Tony Thigpen



Tony,

I'm not sure how RMM will interpret 99000 without EDGUX100.  I've always 
implemented at least the default EDGUX100 and UXTABLE.  Is there a retention 
date listed in the volume record?

About that '**' VRS, that will essentially make WHILECATALOG the default 
retention for everything, but then you will also have the overhead of VRSEL 
processing for everything.  There are better ways to set that up.
I would recommend that with your current setup, you create a VRS for the GDG's 
that you want to be WHILECATALOG controlled.  You can run VRSEL with the VERIFY 
option to see the effects without actually doing anything.  Please contact me 
offline if you'd like to discuss other options.

Regards,
Tom Conley


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Re: RMM question

2018-02-13 Thread Jesse 1 Robinson
RMM was designed around the assumption that tape datasets would be cataloged or 
else scratched. When we converted to it many years ago, we had to deal with a 
wholly different business practice: keep tape data sets, including 'GDG 
members', more or less forever. In the early days we had to install exit code 
to achieve the desired result. Today I believe that it can be done purely with 
parm values (I'm not an RMM guy). The important thing in a conversion is to 
make sure that tape handling is consistent across products, whatever that 
takes. 

.
.
J.O.Skip Robinson
Southern California Edison Company
Electric Dragon Team Paddler 
SHARE MVS Program Co-Manager
323-715-0595 Mobile
626-543-6132 Office ⇐=== NEW
robin...@sce.com


-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Tom Conley
Sent: Tuesday, February 13, 2018 9:05 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: (External):Re: RMM question

On 2/13/2018 9:24 AM, Tony Thigpen wrote:
> Thanks Tom.
> 
> Yes, I did mean VRS.
> 
> No, IBM did not do the conversion.
> 
> The output shows:
> Exit status:
>    EDGUX100 = NONE
> 
> Are you suggesting that I not use EDGUX100, but instead use:
> RMM ADDVRS DSNAME(’**’) WHILECATALOG
> 
> Will this affect all existing volumes? Is there a way to see the 
> effect without accidentally messing everything up?
> 
> Tony Thigpen
> 

Tony,

I'm not sure how RMM will interpret 99000 without EDGUX100.  I've always 
implemented at least the default EDGUX100 and UXTABLE.  Is there a retention 
date listed in the volume record?

About that '**' VRS, that will essentially make WHILECATALOG the default 
retention for everything, but then you will also have the overhead of VRSEL 
processing for everything.  There are better ways to set that up. 
I would recommend that with your current setup, you create a VRS for the GDG's 
that you want to be WHILECATALOG controlled.  You can run VRSEL with the VERIFY 
option to see the effects without actually doing anything.  Please contact me 
offline if you'd like to discuss other options.

Regards,
Tom Conley


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Re: RMM question

2018-02-13 Thread Tom Conley

On 2/13/2018 9:24 AM, Tony Thigpen wrote:

Thanks Tom.

Yes, I did mean VRS.

No, IBM did not do the conversion.

The output shows:
Exit status:
   EDGUX100 = NONE

Are you suggesting that I not use EDGUX100, but instead use:
RMM ADDVRS DSNAME(’**’) WHILECATALOG

Will this affect all existing volumes? Is there a way to see the effect 
without accidentally messing everything up?


Tony Thigpen



Tony,

I'm not sure how RMM will interpret 99000 without EDGUX100.  I've always 
implemented at least the default EDGUX100 and UXTABLE.  Is there a 
retention date listed in the volume record?


About that '**' VRS, that will essentially make WHILECATALOG the default 
retention for everything, but then you will also have the overhead of 
VRSEL processing for everything.  There are better ways to set that up. 
I would recommend that with your current setup, you create a VRS for the 
GDG's that you want to be WHILECATALOG controlled.  You can run VRSEL 
with the VERIFY option to see the effects without actually doing 
anything.  Please contact me offline if you'd like to discuss other options.


Regards,
Tom Conley

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Re: RMM question

2018-02-13 Thread Tony Thigpen

Thanks Tom.

Yes, I did mean VRS.

No, IBM did not do the conversion.

The output shows:
Exit status:
  EDGUX100 = NONE

Are you suggesting that I not use EDGUX100, but instead use:
RMM ADDVRS DSNAME(’**’) WHILECATALOG

Will this affect all existing volumes? Is there a way to see the effect 
without accidentally messing everything up?


Tony Thigpen

Tom Conley wrote on 02/13/2018 09:04 AM:

On 2/13/2018 8:19 AM, Tony Thigpen wrote:

We recently converted from CA-1 to RMM.

I am having an issue with some tape volumes containing GDGs not
scratching after x days.

I have determined it is due to EXPDT=99000, and I am now waiting for
the person who performed the conversion to let me know if the EDGUX100
exit is installed and activated.

I am now looking at the process to create the correct VDS records for
these GDGs.

Currently, using a LISTCAT GDG ALL, I can see that the number of
versions to be retained is 7. And only 7 DGDs show up in the LISTCAT.
RMM has more versions in it's catalog.

In creating the VDS in RMM, it appears that I will need to also tell
it the number of GDGs to retain.

Maybe I am looking at this wrong, but it looks like I will need to
maintain the number of generations to retain in both locations?



Tony,

If you mean VRS, set it to WHILECATALOG for that GDG, and the other
versions that RMM has will go to scratch.  99000 with EDGUX100 should do
the same.  Does TSO RMM LC ALL show EDGUX100 active?  If IBM did your
CA-1 to RMM conversion, this should have been done.

Regards,
Tom Conley

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Re: RMM question

2018-02-13 Thread Tom Conley

On 2/13/2018 8:19 AM, Tony Thigpen wrote:

We recently converted from CA-1 to RMM.

I am having an issue with some tape volumes containing GDGs not 
scratching after x days.


I have determined it is due to EXPDT=99000, and I am now waiting for the 
person who performed the conversion to let me know if the EDGUX100 exit 
is installed and activated.


I am now looking at the process to create the correct VDS records for 
these GDGs.


Currently, using a LISTCAT GDG ALL, I can see that the number of 
versions to be retained is 7. And only 7 DGDs show up in the LISTCAT. 
RMM has more versions in it's catalog.


In creating the VDS in RMM, it appears that I will need to also tell it 
the number of GDGs to retain.


Maybe I am looking at this wrong, but it looks like I will need to 
maintain the number of generations to retain in both locations?




Tony,

If you mean VRS, set it to WHILECATALOG for that GDG, and the other 
versions that RMM has will go to scratch.  99000 with EDGUX100 should do 
the same.  Does TSO RMM LC ALL show EDGUX100 active?  If IBM did your 
CA-1 to RMM conversion, this should have been done.


Regards,
Tom Conley

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RMM question

2018-02-13 Thread Tony Thigpen

We recently converted from CA-1 to RMM.

I am having an issue with some tape volumes containing GDGs not 
scratching after x days.


I have determined it is due to EXPDT=99000, and I am now waiting for the 
person who performed the conversion to let me know if the EDGUX100 exit 
is installed and activated.


I am now looking at the process to create the correct VDS records for 
these GDGs.


Currently, using a LISTCAT GDG ALL, I can see that the number of 
versions to be retained is 7. And only 7 DGDs show up in the LISTCAT. 
RMM has more versions in it's catalog.


In creating the VDS in RMM, it appears that I will need to also tell it 
the number of GDGs to retain.


Maybe I am looking at this wrong, but it looks like I will need to 
maintain the number of generations to retain in both locations?


--
Tony Thigpen

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Re: RMM question

2017-04-24 Thread Mike Wood
Richard, Just chanced upon this question from you . and cant see any reply 
yet, so will try to answer it.

You cannot mix RETAINBY volume and RETAINBY set for VRS retention. However that 
does not really answer the question 
What rmm will do for a "set" of volumes depends on what is actually written to 
that set and how the files are retained.

If you have a single file written on a "set" - i.e. multi-volume data set. 
and that is VRS retained - rmm retains all the volumes in that set. 
If multiple files are written to a multi-volume set, how many are retained by 
VRS in that set depends on each individual data sets' VRS retention - if all 
files (data sets) are retained by VRS the set should be retained.

Mike (rmm - retired)

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RMM question

2017-01-10 Thread PINION, RICHARD W.
Most of our tape are logical volumes residing in an IBM VTS
and they are SMS managed.  Our RMM EDGRMMxx parm of RETAINBY
is set to volume and we use RETENTION METHOD of VRSEL.

I want a certain set of volumes to be managed by RETAINBY
SET.  Can this be done?  

FIRST TENNESSEE

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Re: RMM question about adding VRS

2014-04-09 Thread Schroeder, Wayne
Thank you Mike I will give it a shot!

Thank you,

Wayne Schroeder
MAINFRAME STORAGE ADMINISTRATOR

T  254.399.5070
M 254.644.8534
E wschroe...@txfb-ins.com

7420 Fish Pond Rd.
Waco, TX 76710

-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Mike Wood
Sent: Saturday, April 05, 2014 9:26 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: RMM question about adding VRS

...small addendum to my reply
re: step #2
 Without checking the full flow of command processing I cant be absolutely 
certain any more of what rmm does.
However, as I said, it should allow you to change the location information to 
reflect the actual situation via commands.
You might have to add NOEJECT operand because rmm believes the volume is 
library resident - depends how you 'manually' ejected it. If RMM shows volume 
is 'in transit' you dont need NOEJECT.
I know that when the TCDB is not connected or library is off-line you can even 
add FORCE operand that enables some subset of failing commands to work in any 
case.

Hope that helps,
Mike

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Re: RMM question about adding VRS

2014-04-05 Thread Mike Wood
...small addendum to my reply
re: step #2
 Without checking the full flow of command processing I cant be absolutely 
certain any more of what rmm does.
However, as I said, it should allow you to change the location information to 
reflect the actual situation via commands.
You might have to add NOEJECT operand because rmm believes the volume is 
library resident - depends how you 'manually' ejected it. If RMM shows volume 
is 'in transit' you dont need NOEJECT.
I know that when the TCDB is not connected or library is off-line you can even 
add FORCE operand that enables some subset of failing commands to work in any 
case.

Hope that helps,
Mike

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Re: RMM question about adding VRS

2014-04-04 Thread Mike Wood
Wayne,
You should not need to retrieve the volumes, re-insert them, and do it all 
again under VRS control.
RMM should be smart enough to make sense of what it finds in the library and 
what the VRS policy decides.

I suggest you 
1. Add the rule that will cause rmm to identify what should be in the offsite 
location.
2. Get a list of the off-site volumes, and for each one issue rmm tso command: 
RMM CV volser LOCATION(offsite) CMOVE
I would expect that rmm command processing will find the volume not in the 
library and allow the location change without an error msg.
3. run EDGHSKP VRSEL processing. As a result, as documented in the rmm IC 
Guide the 'required location' will be updated to show what VRS decides. 
4. You can check the VRSEL decision against actual location using 
SEARCHVOLUME for example:
RMM SV VOLUME(*) LOCATION(LIBATL1) REQUIRED(offsite)
RMM SV VOLUME(*) LOCATION(offsite) REQUIRED(LIBATL1)
5. Run EDGHSKP DSTORE which initiates the movement by setting LOCATION from 
REQUIRED location.
6. Eject the volumes from the library and move them/return volumes from offsite 
if needed.
7. Confirm the moves to offsite to rmm / enter returning volumes into the 
library

Normally you can run EDGHSKP options all in the same run, not step by step.

Mike WoodRMM expert

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RMM question about adding VRS

2014-04-01 Thread Schroeder, Wayne
List,
I have been archiving SMF/RMF data to a 3592 tape then manually ejecting it and 
carry it offsite therefor the location is still listed as LIBATL1 in the RMM 
database. I would like to automate this process and add a VRS rule to send it 
offsite. If I add a VRS rule for these datasets, what will RMM do during the 
Housekeeping phase as far as the LOCATION is concerned? Will RMM eject the tape 
even though it is not in the ATL and will he change the LOCATION to OFFSITE as 
per the rule? I have around 30 tapes in this scenario. Maybe I should just 
retrieve them from the OFFSITE vault location, insert them in the ATL then 
install the VRS rule and let RMM handle it the clean and proper way.

Any help would be appreciated.

Thank you,

Wayne Schroeder
MAINFRAME STORAGE ADMINISTRATOR

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M 254.644.8534
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Waco, TX 76710



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Texas Farm Bureau Insurance Companies received the highest numerical score 
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Auto Insurance Study(SM). Study based on 45,521 total responses measuring 8 
providers in Texas and measures opinions of consumers with their auto insurance 
provider. Proprietary study results are based on experiences and perceptions of 
consumers surveyed March -April 2013. Your experiences may vary. Visit 
jdpower.com.

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