Re: [Ifeffit] Unable to use 64-bit Demeter on Windows computer

2019-08-21 Thread Brittaney Courchesne
Thank you for your fast response! I will try this! Cheers, Brittaney On Wed, Aug 21, 2019 at 11:45 AM Robert Gordon wrote: > Hi Brittaney, > > I downloaded the installer (in case Bruce put out a new version) and > checked. It started up fine for me. > > Possible reasons why you may be having

Re: [Ifeffit] Unable to use 64-bit Demeter on Windows computer

2019-08-21 Thread Robert Gordon
Hi Brittaney, I downloaded the installer (in case Bruce put out a new version) and checked. It started up fine for me. Possible reasons why you may be having issues: 1. You might need to run the installer as administrator 2. Your antivirus program is blocking installation good luck! -R. On

Re: [Ifeffit] Unable to use 64-bit Demeter on Windows computer

2019-08-21 Thread Ravel, Bruce
I am always suspicious of anti-virus in this situation. I have seen many times where AV is flagging one of the libraries used by the software. Definitely my first guess ofr troubleshooting. The AV software should have a log that reports what it's unhappy with. The administrator can then put

[Ifeffit] Unable to use 64-bit Demeter on Windows computer

2019-08-21 Thread Brittaney Courchesne
Hello, I am just sending this email to see if anyone has encountered the following problem: I downloaded the newest 64-bit version of Demeter on my Windows computer, and it downloaded successfully, but now when I double click on the program, a tiny window pops up for about 0.5 seconds and then