Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Arun Khan
On Fri, Mar 18, 2011 at 11:31 AM, Niyaz Ahmad lists.ni...@gmail.com wrote: Its really great to know things can happen as I thought. I will talk about these things in my office soon. I am grateful to you all for all your suggestions. Indeed but I don't want to dampen your enthu - please see

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Vivek Kapoor
On 03/21/2011 03:36 PM, Sudhanwa Jogalekar sudhanwa@gmail.com wrote: On Mon, Mar 21, 2011 at 3:29 PM, Arun Khanknu...@gmail.com wrote: snip IIRC, the Indian Telecom authority does not allow PSTN gateways on a VoIP network. Things may have changed in recent months. From your OP it

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Arun Khan
On Mon, Mar 21, 2011 at 4:01 PM, Vivek Kapoor subs...@exain.com wrote: On 03/21/2011 03:36 PM, Sudhanwa Jogalekar sudhanwa@gmail.com wrote: Integrating VOIP with PRI/EPABX/PBX etc is illegal. Do you happen to have any references of it being illegal - specially having it as PBX? I am not

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Vivek Kapoor
On 03/21/2011 05:11 PM, Arun Khan knu...@gmail.com wrote: You have a point re: incoming calls only in this case but it is better to get an official approval. TRAI would be the best place to get answers. Well, it was more for academic reasons. From what I'm aware, there are a lot of

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Niyaz Ahmad
I find Vivek's opinion most convincing (and why not?). and I am thankful to Sudhanwa also for bringing this important point into my notice. I will duly take care of this aspect before we take any step forward. On Mon, Mar 21, 2011 at 6:02 PM, Vivek Kapoor subs...@exain.com wrote: On

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread gurteshwar singh
Hi, Basically what is illegal to do in terms of VoIP is to say have a PSTN/ISDN line plugged into your voip server and then lease that out to somebody over IP. In effect selling it as a DID number over IP. Most other cases are perfectly legal. There's tons of EPABX systems being sold from vendors

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Raj Mathur (राज माथुर)
On Monday 21 Mar 2011, Gora Mohanty wrote: In other words, you need an air gap (the words from the document that defined this restriction) between your network and the rest of the world. As you say, connecting your own network to your PSTN is perfectly legal. I have always been

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Gora Mohanty
2011/3/21 Raj Mathur (राज माथुर) r...@linux-delhi.org: On Monday 21 Mar 2011, Gora Mohanty wrote: In other words, you need an air gap (the words from the document that defined this restriction) between your network and the rest of the world.  As you say, connecting your own network to your

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread Sudhanwa Jogalekar
On Mon, Mar 21, 2011 at 10:45 PM, Gora Mohanty g...@mimirtech.com wrote: 2011/3/21 Raj Mathur (राज माथुर) r...@linux-delhi.org: On Monday 21 Mar 2011, Gora Mohanty wrote: In other words, you need an air gap (the words from the document that defined this restriction) between your network and

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-21 Thread gurteshwar singh
--- Message: 2 Date: Mon, 21 Mar 2011 22:08:20 +0530 From: Raj Mathur ( ???         =?utf-8?b?IOCkruCkvuCkpeClgeCksA==?=)        r...@linux-delhi.org Of course, the law itself exists purely to protect the erstwhile VSNL and similar organisations from unfair competition from the Internet.

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-18 Thread Niyaz Ahmad
Its really great to know things can happen as I thought. I will talk about these things in my office soon. I am grateful to you all for all your suggestions. Even if I am not able to implement this system, I would invite some professionals (some persons have shown their interest). But, its my

[ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-17 Thread Niyaz Ahmad
Hello Friends, I need your suggestion for the following scenario. An e-commerce company, largely in tourism, has its own in-house 24x7 customer support facility. It provides support to its customers through phone and email. Its a 30-seats call-center, having only in-bound calls. Presently they

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-17 Thread Vivek Kapoor
On Thu, 17 Mar 2011 21:45:50 +0530, Niyaz Ahmad lists.ni...@gmail.com wrote: Hello Friends, I need your suggestion for the following scenario. An e-commerce company, largely in tourism, has its own in-house 24x7 customer support facility. It provides support to its customers through phone

Re: [ilugd] Request for suggestion for setting up Asterisk based call-center

2011-03-17 Thread Vivek Kapoor
On Fri, 18 Mar 2011 10:18:34 +0530, Vivek Kapoor subs...@exain.com wrote: On Thu, 17 Mar 2011 21:45:50 +0530, Niyaz Ahmad lists.ni...@gmail.com wrote: Hello Friends, snip I plan to propose an Asterisk based system for their call center. I have never implemented/installed Ansterisk based