*Please send the resumes to “divya_das...@aesinc.us.com <divya_das...@aesinc.us.com>”*
*VERY URGENT REQUIREMENT * *ITSM Process Lead position - Need Profiles On Priority* *Rate –65on C2C (Negotiable)* *Location – Lincolnshire, IL* *Duration – 6 Months* *Scanned copy of work authorization & photo id is a must during submission* Co-ordinate inter-process changes with process owners • Ensure alignment of ITSM solutions to organization and organization business needs • Create and maintain the catalog description of existing services offered · by organization • Formulate, agree and maintain an appropriate SLM structure for the · Service Delivery • Ensure appropriate OLAs/SLAs in place to support any new services • Analyze and review actual service performance against SLAs and OLAs • Provide regular reports on service performance and achievement to · organization • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Agree appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Review third party underpinning agreements where necessary · Provide input for maintaining the catalog description of existing · services offered by organization • Assist with actions to negotiate, agree and maintain SLAs in · conjunction with organization • Assist with actions to negotiate, agree and maintain OLAs within organization · IT support areas and business units • Analyze and review actual service performance against SLAs and OLAs · for service areas under scope • Provide input and assist in development of regular reports on service · performance and achievement to the Service Manager • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Review third party underpinning agreements where necessary • Identify appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Act as a coordination point for any temporary changes to service levels · Responsible for reviewing problem trends and proactively taking actions to identify problems and remove · errors for a department or business unit · Provides a single point of contact and is responsible for coordinating all change functions *Regards* *Marie D Dasari630-315-9569* -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
