*Hi,*
*Hope you are doing great today!!* *Here is the detailed Job Description.* *Position: Avaya Engineer* *Location: San Francisco, CA* *Duration:12 months* *Description:* • Has good understating of IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts. • Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services. • Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration. • Monitor and ensure availability of Contact Center and Enterprise Telephony applications. • Provide inputs for capacity management. • Has good understanding of ITIL process and perform Incident, Problem and Change management. • Perform Root Cause Analysis and perform procedures to eliminate the cause. • Maintain and contribute to troubleshooting knowledgebase • Perform trend analysis • Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications. • Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications • Continuously review/Update operational documentation for Contact Center. • Perform proactive monitoring, upgrade and patch management. • Assist implementation team for new configurations and projects by providing inputs from steady state perspective. • Identify appropriate support tool and recommend during implementation • Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps Product knowledge: • Avaya Communication Manger Core (ACM) and Gateway • Avaya Modular Messaging (MM) • Avaya One-X Portal • Avaya Session Manager (ASM) • Avaya System Manager (SMGR) and System Platform (SP) • Avaya Application Enablement Services (AES) • Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP) • Avaya Call Management System (CMS) • Nice voice logger • Avaya Aura Contact Center (AACC) • SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE). Other skills: · Excellent Technical leadership skills. · Strong oral and written communication skills with the ability to communicate at both a technical and business level · Excellent time management skills · Strong PC skills eg. MS Visio, Power Point, word, excel Educational Qualifications · Required: BE In Computer Science, Electronics and Telecommunications or Information Technology · Preferred certification: ACSS or ACE ------------------------------ [image: cid:image001.jpg@01D0BE16.B9DD7240] Nityo Infotech Corp. 666 Plainsboro Road, Suite 1285 Plainsboro, NJ 08536 *Rohit Kumar* Gtalk: rohit.sysmindllc Desk : 609-853-0818 EXT-2104 Fax : 609 799 5746 rohi...@nityo.com www.nityo.com ------------------------------ USA | Canada | India | Singapore | Malaysia | Indonesia | Philippines | Thailand | UK | Australia / Zealand ------------------------------ *Nityo Infotech has been rated as One of the top 500 Fastest growing companies by INC 500* ------------------------------ *Disclaimer:* http://www.nityo.com/Email_Disclaimer.html ------------------------------ -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
