*Please do revert me on prade...@idctechnologies.com <prade...@idctechnologies.com>*
*Role: Support Lead* *Location: Montvale, NJ* *Responsibilities: * · Lead the Production Support operations and act as SME for JIRA ,Confluence and ARIS product suites · Manage and co-ordinate support team activities required for critical incidents, major issues, escalations · Provide timely updates, periodic/weekly reports, executive summary reports etc to Customer directors and Business teams · Host weekly review meetings with Customer directors and Business teams · Participate in planning and technical review meetings with Infrastructure team, Architect team etc · Review and co-ordinate Change Management activities · Facilitate investigations with relevant technical teams, liaise with Product vendor etc to for addressing recurring issues and improving application performance *Basic experience Required: * 8-10 years overall experience with at least 3-4 years of Production Support management/Lead experience Technical expertise in JAVA, Apache Tomcat Other Specific technical expertise (preferred): Hands on (Production Support) Experience in JIRA, Confluence, ARIS Regards, Pradeep Kumar Assistant Manager Resourcing IDC Technologies, Inc. 1851 McCarthy Boulevard, Suite 116,Milpitas, CA, USA, 95035 ------------------------------ Office: +1. 408-459-5613 Fax: 408-608-6088 Email: prade...@idctechnologies.com Gtalk: pradeepkumar.idctechnolog...@gmail.com Web: www.idctechnologies.com Office: +1. 408-459-5613 Fax: 408-608-6088 Email: prade...@idctechnologies.com Gtalk: pradeepkumar.idctechnolog...@gmail.com Web: www.idctechnologies.com -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
