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*Position: ServiceNow Architect* *Location:* *Benton Harbor, MI* *Duration: 4-6 months+* *JOB DESCRIPTION (*Daily work activities*):* · Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations and mentor development team. · Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management · Defines coding standards for the platform and integrations best practices, as required. Ensure platform is security compliant as per the company policies · Develop roadmap and blueprints to enable business areas transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction · Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and helps guide the team(s) toward resolutions. · Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology. · Integrates requirements, workflow, and logical processes with the hardware and operating system environment and interfaces between diverse systems. · Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided · Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests · Participate in weekly Global and regional CAB meeting and ensuring changes are documented with latest release information · Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools · Builds business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes · Ensure tool configuration consistency across sub production and Production environments · Advise functional and admin teams on design, development and overall ServiceNow best practices. · Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, Public UI sites and systems integrations. *MUST HAVE SKILLS*: · 5+ years working experience with ServiceNow within a mid/large sized organization · Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc. · Strong solutioning aptitude and analytical bent of mind particularly expert skills in Service Now platform · Demonstrated ability to successfully manage multiple projects in a cross-functional environment. · Working knowledge of Active Directory, LDAP and Single Sign On Integrations. · Considerable experience with different ITSM tools; demonstrated experience with Incident Management, Request Fulfillment, CMDB, etc. and other ITIL process areas · Experience with web technologies such as XML, CSS, HTML, JavaScript, Web Services. · Excellent oral and written communication skills are critical, along with the ability to lead meetings and/or presentations. · Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting. · Expert level understanding of client side and server side scripting - business rules, script actions, script includes, etc · Expert level understanding of client and server APIs (ex. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.) · Ability to prioritize changes to accommodate the ever changing landscape within the organization · Demonstrated success in working with highly technical teams in identifying and creating technical solutions · Demonstrated ability to achieve high level of stakeholders’ Satisfaction on all engagements. · ITIL (IT Infrastructure Library) methodologies associated with Service Management – ITIL foundation is required Expert v3 will be value addition. · Bachelor's Degree *Gurjant (Gary) Singh | **Technical Recruiter* t 925.297.5994 | f 1.925.406.0505 -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
