1) In theory you are right. In practise it is not that black and white. We
never buy an excisting product, we buy an future product which has to be
developed for us. That include physical features which may not have beed
release from Broadcom yet (11ac 3x3 we were the first mass order from Broadcom
for example). That means that we usualy have an development periode with the
vendor, and a release target (VDSL launch for example) Sometimes the have to
rush the CPE side to meet the network side launch. This again means that we
usualy launch with a fair number of bug and un-optimized software, and features
missing. And since we don't buy in Comcast type volumes we don not have the
purchasing power to instruct the vendors to do absolutly everything, we have an
limited development team working for us and we have to prioritize what they
should work on. And so far UPnP has not gotten above that treshold.
(And the above is a bit besides the point, we seem to be the only ISP who want
UPnP. That don't help our customers a lot. In order for UPnP to work you also
need support in the clients, and those we talk to who do develop clients badly
want to get away from UPnP)
2) You may have more luck with your forum posts, but on the norwegian forums
the loudest answer wins the day. Reason cannot stand up to the forces of loud
3) As stated in 1, limited recources dictates that we prioritice security,
features which support payable services, then the stuff we network geeks want.
And since I do know a lot of smaller ISP's and retailers of off-the-shelf
products, I do know that those products do very seldom get anything other than
bug fixes for anything other that flaws which may refelct badly on the CPE
4) The customers are paying for internet access. That used to mean an ethernet
port and two IPv4 addresses. Today the costomers define it as wifi access on
the phone in the room the furthest away from the router. The level of
knowledge in the user base is dropping like a stone. If we can have an
technical solutin which prevents the customer from having issues and calling
us, we go for it.
på vegne av Ted
Sendt: 20. september 2016 18:52
Emne: Re: SV: CPE Residential IPv6 Security Poll
I think you have to follow these precepts (keep in mind this is an
American capitalist perspective not a European cooperative socialist
1) You got the money, tell your vendors to either do what you want (put
IPv6 UPnP in CPEs they sell you) or you are going to kick their ass.
It's your money! They want your money do they not? That's why they are
selling CPEs to you - so why do you tolerate any crap from them? Tell
them either put UPnP in the code or your going elsewhere for your CPEs
and you are going to tell all your other ISP friends to go elsewhere for
their CPEs. Enough Mr. Nice Guy.
2) It's not your problem if Ma & Pa Kettle find a wannabe power user.
If you don't like being bad-mouthed by wannabe power users on the online
forums then get your ass on the online forums and start engaging.
Refute those "need bigger antennas" posts with logic and reason.
I guarantee to you that 1 correct post is worth 100 baloney posts from
wannabe power users.
3) How on Earth can you make the case that your ISP router patches
security holes and adds features yet turn around and claim that you
can't push your CPE vendors to add UPnP support? Either you have power
to get your CPE vendors to issue updates or not. If you do - then
quit complaining that no CPE's have UPnP support for IPv6. If you
don't - then quit claiming your CPE is better.
4) What is your customers perception that they are paying for and
what are they REALLY paying for? If they think they are paying for
access only - and you think they are paying for access plus your
management of their network CPE - then I can see why you might be
wondering why they aren't complaining to you when there's a problem
and going to the wannabe power users. Maybe you just need to do some
more customer education?
On 9/20/2016 1:24 AM, erik.tarald...@telenor.com wrote:
> With all due respect to the actual power user out there. For each one of
> them, there is at least 20 who think they are power users who base their
> knowledge on rumors and misconceptions. They are often vocal (forums and
> coments on news sites) and they are the once who often are enlisted to help
> Ma& Pa Kettle. At least that is what we see a lot of in Norway. They
> simply do not have the ability to correctly diagnose the issues. Solutions
> often involve "you need bigger antennas on the router", "Apple routers are
> allways the best", "the ISP supplied router allways suck".