*Good day Partners,*
*We have a contract Job opportunity with our Pharmaceutical Client in Foster City, CA for* *Sr**. **Help Desk Specialist for duration of 6 to 12 Months. * *If you are interested, Please revert back with your latest resume and contact details and expected pay rate to msha...@tech-netinc.com <msha...@tech-netinc.com> (MKM Shahid)* *Role: **Sr. Desktop / Help Desk Specialist * *Location: Foster City, CA* *Duration: 6 to 12 months.* *Local to CA Candidates highly preferred * *Description:* · Escalates to or consults with senior staff when solution is unclear to determine a solution. · Identifies critical issues and engages the team for facilitation and resolution. · Reports problems with procedures and suggests improvements. Requirement: · *6-10 years help desk experience required.* · Outstanding interpersonal and soft skills. · Ability to deal with all situations with exceptional customer service. · Excellent problem diagnosis and problem solving skills. Ability to analyze customer problems by type and severity for problem determination and resolution. · *6+ years troubleshooting Windows. Excellent Windows experience * · Experience supporting and troubleshooting network connectivity · Strong verbal and written communication skills. · Previous experience using a call/incident tracking system. · Well rounded experience in all other help desk tasks · Previous pharmaceutical/biotechnology or other Life Sciences experience a plus *Thanks & Regards,* *Shahid MKM* Staffing Manager *Tech - Net Inc* Email: msha...@tech-netinc.com Direct: 916-673-3107 Board: 916.458.4390 EXT : 101 101 Parkshore Dr. Suite #100, Folsom, CA 95630 web: http://www.tech-netinc.com *A WMBE certified company* -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-req+unsubscr...@googlegroups.com. To post to this group, send email to it-req@googlegroups.com. Visit this group at https://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
