I just had a pleasant session with TWC tech support. Women tech support rules!
They pinged the modem and it's needing a service call. I called them about if I needed to configure settings for a new computer which just bought another desktop window's 7 Dell on Sunday, I mentioned that I was considering getting a router, since the laptop is less than 15 feet from the modem and it keeps dropping me and I have to run a window's diagnostics to get the adapter reset and get me back online. She took me through some areas I had never ventured before through start menu, programs, accessories and to the command run prompt. I had to type in what she said to get the info she needed for my modem. That was interesting and Jaws 13 performed flawlessly. It's always for me so nerve racking doing this kind of stuff in first place and explaining I don't use a mouse, and then the screen reader skips out on ya, but not this time, jaws get's apart on it's head for doing exactly what it suppose to do. My modem is the plug and play type so no configuring settings for the new computer, hurray! Trish For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
