Re: [j-nsp] [rbak-nsp] SE600 End of life status

[Doug McIntyre]

On Wed, Jul 26, 2017 at 09:49:07AM +0200, Robert Hass wrote:
> AFAIK you wrong.
> 
> You cannot open JTAC or TAC (Cisco) case if you don't have valid support
> contract.
> Same regarding software upgrades - you cannot upgrade to next major version
> without valid support contract.
> You cannot download any software from Juniper or Cisco without valid
> service contracts (even it's same version as you have on devices).

That isn't correct.

There are cases (especially in Cisco land), where a security bug can
have a case opened by a non-support contract, original owner of the
device, in order to update around a security bug. In some cases, the
bug isn't fixed in the older versions of code, and you can end up with
a new major version of software. This is only for original owners (you
may have to provide an invoice showing the sale of the device to you),
and for devices that aren't EOM. I have done this for Catalyst switches,
when I quoted the PSIRT for a given device.

Europe also has stronger consumer protection laws that enforce much
stronger warrantees for software defects as well.

eg.

http://www.cisco.com/c/en/us/about/security-center/security-vulnerability-policy.html

"All customers, regardless of contract status, receive free incident response 
assistance, similar to that offered to contract customers, for any incident 
that involves known or reasonably suspected security vulnerability in a Cisco 
product."


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Re: [j-nsp] [rbak-nsp] SE600 End of life status

[Phil Green]

Rob, 

What I stated in my previous post is your legal right as a software licensee, 
irrespective of what some software manufacturers may state on their websites to 
the contrary. 

If you need help enforcing your right to bug fixes in your licensed software, 
you should either get a lawyer or place the equipment under contract with a 
firm like Multiven. 

Best 
Phil 


From: "Robert Hass" <robh...@gmail.com> 
To: "Phil Green" <n...@pingsta.com> 
Cc: "Jim Tyrrell" <j...@scusting.com>, "Olivier Benghozi" 
<olivier.bengh...@wifirst.fr>, juniper-nsp@puck.nether.net 
Sent: Wednesday, 26 July, 2017 09:49:07 
Subject: Re: [j-nsp] [rbak-nsp] SE600 End of life status 

AFAIK you wrong. 

You cannot open JTAC or TAC (Cisco) case if you don't have valid support 
contract. 
Same regarding software upgrades - you cannot upgrade to next major version 
without valid support contract. 
You cannot download any software from Juniper or Cisco without valid service 
contracts (even it's same version as you have on devices). 

What you mean they gets the OEM ? They can raise JTAC case for end of life / 
end of support gear ? 

Rob 

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Re: [j-nsp] [rbak-nsp] SE600 End of life status

[Robert Hass]

AFAIK you wrong.

You cannot open JTAC or TAC (Cisco) case if you don't have valid support
contract.
Same regarding software upgrades - you cannot upgrade to next major version
without valid support contract.
You cannot download any software from Juniper or Cisco without valid
service contracts (even it's same version as you have on devices).

What you mean they gets the OEM ? They can raise JTAC case for end of life
/ end of support gear ?

Rob
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Re: [j-nsp] [rbak-nsp] SE600 End of life status

[Phil Green]

Rob, 

The fact is that your perpetual software license entitles you to perpetual 
software updates, to correct all defects in your licensed software, 
perpectually. 

Multiven simply gets the OEM that created the bugs in your software, to fix 
them for you, once Multiven TAC (MTAC) identifies the defect/s in them. 

Bottomline, when the OEM says that your software is end-of-support, all they 
are saying is that they won't deploy any further resources towards looking for 
bugs in your software. They don't (and cannot) stop you (or your independent 
software maintenance provider like Multiven) from continuing to identify, 
demand fixes and enjoy your software and hardware perpetually. 

Best, 
Phil 


From: "Robert Hass" <robh...@gmail.com> 
To: "Phil Green" <n...@pingsta.com> 
Cc: "Jim Tyrrell" <j...@scusting.com>, "Olivier Benghozi" 
<olivier.bengh...@wifirst.fr>, juniper-nsp@puck.nether.net 
Sent: Tuesday, 25 July, 2017 21:27:45 
Subject: Re: [j-nsp] [rbak-nsp] SE600 End of life status 

Hi 
Any how Multiven providing new software releases or fix software bugs ? Black 
magic ? 

Rob 

On Tue, Jul 25, 2017 at 2:29 PM, Phil Green < n...@pingsta.com > wrote: 


Jim, 

PS. Multiven provides _lifetime_ hardware and software maintenance service for 
all IP networking equipment from all OEMs e.g. redback, cisco, juniper etc. 

Hence you no longer need to panic into an unnecessary and expensive hardware 
refresh nor leave your network vulnerable to cyberattacks because of lack of 
software maintenance support coverage. 

Best 
Phil 

- Original Message - 
From: "Olivier Benghozi" < olivier.bengh...@wifirst.fr > 
To: "redback-nsp" < redback-...@puck.nether.net > 
Sent: Tuesday, 25 July, 2017 14:12:56 
Subject: Re: [rbak-nsp] SE600 End of life status 

Until the end of 2018: 
- there's still some light software support (no new official SEOS release). 
- Hardware support is provided. 

> Le 25 juil. 2017 à 13:34, Jim Tyrrell < j...@scusting.com > a écrit : 
> 
> Can someone tell me what the support status is of SE600 & SE1200 platforms? 
> Is the hardware and software now end of life, or are Ericsson still 
> supporting this at present? 

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Re: [j-nsp] [rbak-nsp] SE600 End of life status

[Robert Hass]

Hi
Any how Multiven providing new software releases or fix software bugs ?
Black magic ?

Rob

On Tue, Jul 25, 2017 at 2:29 PM, Phil Green  wrote:

> Jim,
>
> PS. Multiven provides _lifetime_ hardware and software maintenance service
> for all IP networking equipment from all OEMs e.g. redback, cisco, juniper
> etc.
>
> Hence you no longer need to panic into an unnecessary and expensive
> hardware refresh nor leave your network vulnerable to cyberattacks because
> of lack of software maintenance support coverage.
>
> Best
> Phil
>
> - Original Message -
> From: "Olivier Benghozi" 
> To: "redback-nsp" 
> Sent: Tuesday, 25 July, 2017 14:12:56
> Subject: Re: [rbak-nsp] SE600 End of life status
>
> Until the end of 2018:
> - there's still some light software support (no new official SEOS release).
> - Hardware support is provided.
>
> > Le 25 juil. 2017 à 13:34, Jim Tyrrell  a écrit :
> >
> > Can someone tell me what the support status is of SE600 & SE1200
> platforms?  Is the hardware and software now end of life, or are Ericsson
> still supporting this at present?
>
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Re: [j-nsp] [rbak-nsp] SE600 End of life status

[Phil Green]

Elden, 

Sure...ping either; 

Hugues Remy - hr...@multiven.com or Romain Gilger - rom...@multiven.com 

Best 
Phil 


From: "Elden Severino"  
To: "Phil Green"  
Cc: redback-...@puck.nether.net, "Olivier Benghozi" 
, juniper-nsp@puck.nether.net, "Jim Tyrrell" 
, cisco-...@puck.nether.net 
Sent: Tuesday, 25 July, 2017 14:51:49 
Subject: Re: [rbak-nsp] SE600 End of life status 

Hi Phil, 

Can you share the contact details of Multiven? 

BR/Elden 


On Jul 25, 2017 15:30, "Phil Green" < n...@pingsta.com > wrote: 


Jim, 

PS. Multiven provides _lifetime_ hardware and software maintenance service for 
all IP networking equipment from all OEMs e.g. redback, cisco, juniper etc. 

Hence you no longer need to panic into an unnecessary and expensive hardware 
refresh nor leave your network vulnerable to cyberattacks because of lack of 
software maintenance support coverage. 

Best 
Phil 

- Original Message - 
From: "Olivier Benghozi" < olivier.bengh...@wifirst.fr > 
To: "redback-nsp" < redback-...@puck.nether.net > 
Sent: Tuesday, 25 July, 2017 14:12:56 
Subject: Re: [rbak-nsp] SE600 End of life status 

Until the end of 2018: 
- there's still some light software support (no new official SEOS release). 
- Hardware support is provided. 

> Le 25 juil. 2017 à 13:34, Jim Tyrrell < j...@scusting.com > a écrit : 
> 
> Can someone tell me what the support status is of SE600 & SE1200 platforms? 
> Is the hardware and software now end of life, or are Ericsson still 
> supporting this at present? 

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Re: [j-nsp] [rbak-nsp] SE600 End of life status

[Phil Green]

Jim,

PS. Multiven provides _lifetime_ hardware and software maintenance service for 
all IP networking equipment from all OEMs e.g. redback, cisco, juniper etc.

Hence you no longer need to panic into an unnecessary and expensive hardware 
refresh nor leave your network vulnerable to cyberattacks because of lack of 
software maintenance support coverage.

Best
Phil

- Original Message -
From: "Olivier Benghozi" 
To: "redback-nsp" 
Sent: Tuesday, 25 July, 2017 14:12:56
Subject: Re: [rbak-nsp] SE600 End of life status

Until the end of 2018:
- there's still some light software support (no new official SEOS release).
- Hardware support is provided.

> Le 25 juil. 2017 à 13:34, Jim Tyrrell  a écrit :
> 
> Can someone tell me what the support status is of SE600 & SE1200 platforms?  
> Is the hardware and software now end of life, or are Ericsson still 
> supporting this at present?

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