[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Johannes Ranke]

https://bugs.kde.org/show_bug.cgi?id=354056

Johannes Ranke  changed:

   What|Removed |Added

 CC||jra...@uni-bremen.de

--- Comment #50 from Johannes Ranke  ---
I just spent several hours hunting this down. It turned out I just had to
enable "compress folders" in the advanced view of my account configuration as
mentioned earlier in this thread. Can't believe it was so easy...

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Yan]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #49 from Yan  ---
Why did you close?

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Ben]

https://bugs.kde.org/show_bug.cgi?id=354056

Ben  changed:

   What|Removed |Added

 Resolution|--- |FIXED
 Status|REOPENED|RESOLVED
 CC||c...@bnavigator.de

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Yan]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #48 from Yan  ---
I've found what "fixes" my inbox folder - starting and exiting from
thunderbird. When thunderbird exits all greyed mails disappear.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Yan]

https://bugs.kde.org/show_bug.cgi?id=354056

Yan  changed:

   What|Removed |Added

 CC||yanp.b...@gmail.com
 Resolution|FIXED   |---
 Status|RESOLVED|REOPENED

--- Comment #47 from Yan  ---
Having the same issue with kmail 5.7.3 , kubuntu 18.04

Is there a way to clear this akonandi cache?

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Daniel Vrátil via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Daniel Vrátil  changed:

   What|Removed |Added

 Status|REOPENED|RESOLVED
 Resolution|--- |FIXED
 CC||dvra...@kde.org

--- Comment #46 from Daniel Vrátil  ---
Closing again as those "problems persist" reports are against a version that
does not contain the bugfix.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Luigi Toscano via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Luigi Toscano  changed:

   What|Removed |Added

 CC||luigi.tosc...@tiscali.it

--- Comment #45 from Luigi Toscano  ---
For everyone still reporting the issue: please make sure that you have PIM
components from KDE Applications 16.04 (which has nothing to do with *Ubuntu
16.04), which means pim (kontact and akonadi) version 5.2, not 5.1.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #44 from hu...@ikarus-game.net ---
(In reply to Martin Steigerwald from comment #42)
> Also to all the users of KDEPIM + Akonadi 16.04 who it still doesn´t work,
> did you try: "Accounts > Your account > advanced > automatically compress
> folders".

Is checked for every account.
Cached imap is off (hopefully it's called that way in english). I do not know
if this is related though.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Ben via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Ben  changed:

   What|Removed |Added

 CC|c...@bnavigator.de  |

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Martin Steigerwald via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Martin Steigerwald  changed:

   What|Removed |Added

 Resolution|FIXED   |---
 CC||mar...@lichtvoll.de
 Status|RESOLVED|REOPENED

--- Comment #42 from Martin Steigerwald  ---
Daniel, I reopen this. Please you advice whether users shall open a new bug
report about the remaining deleted mails stay but greyed out issues. If you
think it is better to open a new bug report, feel free to close this one again.

Also to all the users of KDEPIM + Akonadi 16.04 who it still doesn´t work, did
you try: "Accounts > Your account > advanced > automatically compress folders".

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Alberto Mattea via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Alberto Mattea  changed:

   What|Removed |Added

 CC||albe...@mattea.info

--- Comment #41 from Alberto Mattea  ---
This bug persists for me in kmail 5.1.3 and frameworks 5.22.0 (kubuntu 16.04 +
backports ppa), should not be marked as fixed IMHO

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

hu...@ikarus-game.net changed:

   What|Removed |Added

 CC||hu...@ikarus-game.net

--- Comment #40 from hu...@ikarus-game.net ---
(In reply to Kim Lilliestierna from comment #38)
> This has been resolved in the latest kmail version (5.1.3) and  kde
> framework (5.18.0)

The problem persists for me too.

Kubuntu 16.04
kmail2/kontact 5.13
Akonadi 5.1.51
KDE Frameworks: 5.18.0

Server: Ubtuntu 12.04 / Plesk / courier-imap

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #39 from naworsk...@gmail.com ---
(In reply to Kim Lilliestierna from comment #38)
> This has been resolved in the latest kmail version (5.1.3) and  kde
> framework (5.18.0)

For me the problem persists in Kubuntu 16.04.
Versions:
kmail2/kontact 5.13
Akonadi 5.1.51
KDE Frameworks: 5.18.0

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Kim Lilliestierna via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #38 from Kim Lilliestierna  ---
This has been resolved in the latest kmail version (5.1.3) and  kde framework
(5.18.0)

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Christoph via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #37 from Christoph  ---
well IMAP via GMAIL ist kindo special .. however : for me i was able to get rid
of the greyout-emails by checking the option in Accounts > $myGMAILaccount >
advanced > automatically compress folders

it  took ages for akonadi to cleanup but it worked out well

FYI

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Christoph via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Christoph  changed:

   What|Removed |Added

 CC||ilove...@mojo.cc

--- Comment #36 from Christoph  ---
suse-leap 42.1
kmail 4.14.10
google-imap

confirm greyedout mails after delete or move

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[pipapo via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #35 from pipapo  ---
Still present in kubuntu 16.04 with kmail 5.1.3. Deleted mails first disapear
but reapears again after the next update of the mailbox.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Systemadministrator via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #34 from Systemadministrator  ---
I confirm, it works now.
Thanks a lot! :-)

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Daniel Vrátil via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Daniel Vrátil  changed:

   What|Removed |Added

   Version Fixed In||16.04.0
 Resolution|--- |FIXED
 Status|CONFIRMED   |RESOLVED
  Latest Commit||http://commits.kde.org/kdep
   ||im-runtime/6f2026f657ba7b68
   ||b4022ca969b3b6ff052609d1

--- Comment #33 from Daniel Vrátil  ---
Git commit 6f2026f657ba7b68b4022ca969b3b6ff052609d1 by Daniel Vrátil.
Committed on 21/03/2016 at 22:27.
Pushed by dvratil into branch 'Applications/16.04'.

IMAP: handle deprecated Delete right when checking ACL before expunge

Due to ambiguity in RFC 2086 the new RFC 4314 introduced two virtual
rights, one of them being "d" (delete). When "d" right is present,
presence of "e", "t" and "x" rights must be assumed by the clients.

Courier IMAP server uses this virtual rights but does not explicitly list
the "e" (expunge) right like most other servers, which caused RetrieveItemsTask
to not trigger EXPUNGE before syncing the mailbox.
FIXED-IN: 16.04.0

M  +3-2resources/imap/retrieveitemstask.cpp

http://commits.kde.org/kdepim-runtime/6f2026f657ba7b68b4022ca969b3b6ff052609d1

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Systemadministrator via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #31 from Systemadministrator  ---
(In reply to Ben from comment #29)
> You can select "Automatically compact folders" in the Advanced Tab of the
> IMAP Ressource.
> 
> This will instruct KMail to send the EXPUNGE command and you will get rid of
> the greyed out messages.

Sorry, this checkbox appears to have no function. The greyed out messages are
still there.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[David Brůha via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #30 from David Brůha  ---
(In reply to Ben from comment #29)
> You can select "Automatically compact folders" in the Advanced Tab of the
> IMAP Ressource.
> 
> This will instruct KMail to send the EXPUNGE command and you will get rid of
> the greyed out messages.
> 
> Why you cannot tell kmail to not display messages marked as deleted is
> beyond my understanding though. That should be standard.
> 
> Also, boo to the kmail developers, who failed to respond properly to this
> bug report in weeks. And it is not the only report I noticed this behaviour.
> Is there any active development in kmail?

Ben, that doesn't work, that is the problem. When KMail connects to Courier
IMAP server it simply doesn't expunge deleted messages no matter how you set
KMail up. Older versions had been ok.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Ben via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Ben  changed:

   What|Removed |Added

 CC||c...@bnavigator.de

--- Comment #29 from Ben  ---
You can select "Automatically compact folders" in the Advanced Tab of the IMAP
Ressource.

This will instruct KMail to send the EXPUNGE command and you will get rid of
the greyed out messages.

Why you cannot tell kmail to not display messages marked as deleted is beyond
my understanding though. That should be standard.

Also, boo to the kmail developers, who failed to respond properly to this bug
report in weeks. And it is not the only report I noticed this behaviour. Is
there any active development in kmail?

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Systemadministrator via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Systemadministrator  changed:

   What|Removed |Added

 CC||step...@boeni.com

--- Comment #28 from Systemadministrator  ---
Same Problem in kmail5-15.12.2-39.10.x86_64

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[marco via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #27 from marco  ---
kmail 5.1.2

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[marco via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

marco  changed:

   What|Removed |Added

 CC||e-an...@gmx.de

--- Comment #26 from marco  ---
i have this problem too. i have the felling that importing old mail killed
something. even recreating accounts doesnt solve it. in my case imap is somehow
completely broken now because of these greyed out ghost mails.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Rex Dieter via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Rex Dieter  changed:

   What|Removed |Added

 CC||rdie...@math.unl.edu

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #25 from naworsk...@gmail.com ---
(In reply to naworski98 from comment #24)

> Speaking about tags: When the bug started to affect me, I was able to make
> the undead mails appear as "normal" in by changing the status from unread to
> read. So I could delete them (again), but after refreshing it just
> reappeared with an additional undead mail. Changing the Status is now (kmail
> 5.0.3, akonadi 5.0.51) not possible anymore.

O.k. an update for this behaviour: "reanimating" the "undead" mails by changing
the read/unread status works as long there is at least one normal ("living")
mail present in the directory. However, the "reanimated" mails still just
generates additional "undead" copys of itself by moving/deleting them.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #24 from naworsk...@gmail.com ---
I can confirm this bug since my distribution upgrade. The to me latest known
working version is kmail 4.14.7 with akonadi 1.13.0.

Like with Thunderbird, syncing the affected imap account parallel with the
old/working kmail/akonadi version makes the ghost/shadowed/grayed ("undead")
mails disappear forever.

Maybe its trivial to say, that the undead mails appear also if moving them
somewhere, not only by deleting them. This is really annoying if you use
Filters to move incoming mails around, because these undead mails are returning
tagged as unread.

Speaking about tags: When the bug started to affect me, I was able to make the
undead mails appear as "normal" in by changing the status from unread to read.
So I could delete them (again), but after refreshing it just reappeared with an
additional undead mail. Changing the Status is now (kmail 5.0.3, akonadi
5.0.51) not possible anymore.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

naworsk...@gmail.com changed:

   What|Removed |Added

 CC||naworsk...@gmail.com

--- Comment #23 from naworsk...@gmail.com ---
Bug 351571(In reply to Sebastian Gruener from comment #20)
> I encounter this bug with 2 of my 3 imap-accounts, unfortunately I don't
> know which software they are using. 
That's interesting. Could you do me a favour and check if you're also affected
by Bug 351571 with the 2 buggy accounts? In my case there is some kind of
correlation with this Bug here with 1 of my 4 imap-accounts.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Sebastian Gruener via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #22 from Sebastian Gruener  ---
Created attachment 97372
  --> https://bugs.kde.org/attachment.cgi?id=97372=edit
akonadconsole debug output while reentering directory after "deletion"

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Sebastian Gruener via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #21 from Sebastian Gruener  ---
Created attachment 97371
  --> https://bugs.kde.org/attachment.cgi?id=97371=edit
akonadiconsole debug output while deleting

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Sebastian Gruener via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Sebastian Gruener  changed:

   What|Removed |Added

 CC||sgrue...@uni-potsdam.de

--- Comment #20 from Sebastian Gruener  ---
I can confirm this on Kmail 5.1.2, Akonadi 5.1.51, KDE Framework 5.19, Qt 5.5.1
(Packages from Opensuse Tumbleweed)

I encounter this bug with 2 of my 3 imap-accounts, unfortunately I don't know
which software they are using. 

This bug is reproducible even after deleting akonadi-databases[1]
If I add the accounts again, Akonadi even builds it's indexes with greyed-out
e-mails. They seem to be deleted in my webmail-interface.
These emails can't be accessed through kmail (they're just showing up). I can't
access them via browser-tab in akonadiconsole either (because of this bug:
https://bugs.kde.org/show_bug.cgi?id=355229) 

BUT: In akonadiconsole DB-Browser-Tab "pimitemtable" there are entries with
remoteID-values that are not shown/indexed by Thunderbird [2] .
The big question now is, why is Akonadi indexing mails, that
Thunderbird/$Webmail isn't?

[1]
https://docs.kde.org/trunk5/en/kdepim/kmail/clean-start-after-a-failed-migration.html
 
[2] In Thunderbird you can sort mails and show "Order Recieved", which I think
is the same number as is the remoteID in akonadi.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[David Brůha via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

David Brůha  changed:

   What|Removed |Added

 CC||sal...@albatani.cz

--- Comment #19 from David Brůha  ---
I can confirm this behaviour as well on Kubuntu Wily (KMail 5.0.2, Aconadi
5.0.51) when communicating with Courier IMAP server (both non deleting messages
and excessive amount of transmitted data). Other accounts connecting to Dovecot
are not affected.

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[ami . nuscule via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #18 from ami.nuscule  ---
Hi !

Is KMail dead ??
If so, please tell us, so that we can switch (and cry) to another email client
?

What a pity, kmail was really the best choice for mail client !! But
unfortunately it is unusable (as it is right now)...
Can you guys try and give us a timeline approximation ?? (yes, i'm really fed
up with sylpheed..)

Thanks for the goood work anyway !!

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Dmitry Roshchin via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Dmitry Roshchin  changed:

   What|Removed |Added

 CC||dmi...@roshchin.org

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Jan via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #17 from Jan  ---
This is still present:
Akonadi 5.0.51
kmail2 5.0.3

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Massimiliano Torromeo via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #16 from Massimiliano Torromeo  ---
This also happens when connecting do an MDaemon IMAP server [1] (not my choice
of IMAP server but it is what is used at work)

[1] http://www.altn.com/Products/MDaemon-Email-Server-Windows/

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Massimiliano Torromeo via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Massimiliano Torromeo  changed:

   What|Removed |Added

 CC||massimiliano.torromeo@gmail
   ||.com

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[Alvin via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

Alvin  changed:

   What|Removed |Added

 CC||i...@alvin.be

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[Akonadi] [Bug 354056] Deleted emails stay, but greyed out

[ami . nuscule via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=354056

--- Comment #15 from ami.nuscule  ---
Hello !!
How can such a critical bug be remaining after 2 months ?
This bug is REALLY making impossible using KMail2. I may not be the only one to
have switched to another mail client ?

I know you guys may have big loads of work and that seasonal issues may make it
difficult to schedule. But please keep in mind that KMail2 also makes it
difficult these days too...

However, keep on the good work, and please make us feel like there is really
someone concerned about this critical issue  :)

Thx for all, we're (really) looking forward to seing this bug erradicated.

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