[kdelibs] [Bug 226344] KDE hard-codes /tmp for temporary files. It should use TMPDIR environment variable if it defined (and not empty).

2018-10-28 Thread Andrew Crouthamel
https://bugs.kde.org/show_bug.cgi?id=226344

Andrew Crouthamel  changed:

   What|Removed |Added

 Resolution|WAITINGFORINFO  |WORKSFORME
 Status|NEEDSINFO   |RESOLVED

--- Comment #8 from Andrew Crouthamel  ---
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The
bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki
located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!

-- 
You are receiving this mail because:
You are watching all bug changes.

[kdelibs] [Bug 226344] KDE hard-codes /tmp for temporary files. It should use TMPDIR environment variable if it defined (and not empty).

2018-09-28 Thread bugzilla_noreply
https://bugs.kde.org/show_bug.cgi?id=226344

--- Comment #7 from rbing...@acm.org ---
Mr. Feck,

Respectfully, re-read your 2010-02-11 20:08:21 EST post.  Expanding your own
quote a bit we have "...so I wonder where you see KDE not respecting that
variable."  "I wonder..." is the governing subject-action phrase here. You
wonder/muse/consider/ponder but have not asked action of anyone.  Three minutes
later at 20:11:51 EST you weaken it even further, effectively appending "...you
might...".

Pedantic about wording but I had to learn this the hard way in a previous life
as an IT sales engineer when requesting information or action from busy,
distracted customers or prospects. I and my company's offerings or installed
product were some modest to very small fraction of their day job.  I learned to
structure requests as bite-size "executables" with context info, instruction,
desired reportables and a call to action establishing roles/responsibilities. 

In this bug report context where the reporter will typically be busy,
distracted and of modest technical literacy, a structured, firm NEEDSINFO
template might be:
##
Please update this bug with:
1) 
2) 
3) dah, dah, dah

Please post back to this bug if you need help with any of the bullet items.
Regards.
Super KDE Dev 42
###

Starts with a strong call to action "Please update..." laying responsibility on
the reporter or identified party, then a bullet list of "executables" resulting
in reportable info, then an escape-help-retry path is offered if one of the
executables stalls or fails.

Roll your own.

Regards,

R

-- 
You are receiving this mail because:
You are watching all bug changes.

[kdelibs] [Bug 226344] KDE hard-codes /tmp for temporary files. It should use TMPDIR environment variable if it defined (and not empty).

2018-09-28 Thread Christoph Feck
https://bugs.kde.org/show_bug.cgi?id=226344

--- Comment #6 from Christoph Feck  ---
I was requesting information with comment #2:

"where [do] you see KDE not respecting that variable"

-- 
You are receiving this mail because:
You are watching all bug changes.

[kdelibs] [Bug 226344] KDE hard-codes /tmp for temporary files. It should use TMPDIR environment variable if it defined (and not empty).

2018-09-27 Thread bugzilla_noreply
https://bugs.kde.org/show_bug.cgi?id=226344

--- Comment #5 from rbing...@acm.org ---
This is a side note.  I am responding only because I was apparently added as a
CC to this bug in Jan 2017 (as reporter of a related bug 375717). Alas, I
cannot help with the Linux environment NEEDSINFO.  However, I note that Mr.
Feck's last post of 2010-02-11 "...so you might check if you have that variable
defined to /tmp" presumptively also setting NEEDSINFO status, does *not*
actually request an action on the part of the reporter nor a request to report
back.

"...you might check..." conveys a meaning of purely optional activity.

There is no "call to action" language requesting an update of the bug report.

The reporter "might" have checked his env vars and even fiddled them based on
the bug updates but was under no call to action compulsion to report anything.

I suggest that as https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging
has guidelines for reporting bugs, there also needs to be a guideline for
triage and developers in how to word NEEDSINFO requests to give reporters
specific guidance motivation on what is needed and sample call to action
language to actually update the bug report.

R

-- 
You are receiving this mail because:
You are watching all bug changes.

[kdelibs] [Bug 226344] KDE hard-codes /tmp for temporary files. It should use TMPDIR environment variable if it defined (and not empty).

2018-09-27 Thread Andrew Crouthamel
https://bugs.kde.org/show_bug.cgi?id=226344

Andrew Crouthamel  changed:

   What|Removed |Added

   Keywords||triaged

--- Comment #4 from Andrew Crouthamel  ---
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days.
Please provide the requested information as soon as possible and set the bug
status as REPORTED. Due to regular bug tracker maintenance, if the bug is still
in NEEDSINFO status with no change in 30 days, the bug will be closed as
RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki
located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug
status as REPORTED so that the KDE team knows that the bug is ready to be
confirmed.

Thank you for helping us make KDE software even better for everyone!

-- 
You are receiving this mail because:
You are watching all bug changes.

[kdelibs] [Bug 226344] KDE hard-codes /tmp for temporary files. It should use TMPDIR environment variable if it defined (and not empty).

2017-01-29 Thread bugzilla_noreply
https://bugs.kde.org/show_bug.cgi?id=226344

rbing...@acm.org changed:

   What|Removed |Added

 CC||rbing...@acm.org

-- 
You are receiving this mail because:
You are watching all bug changes.