https://bugs.kde.org/show_bug.cgi?id=440813
Bug ID: 440813
Summary: Neon Live USB not booting on Dell laptops
Product: neon
Version: unspecified
Platform: Other
OS: Linux
Status: REPORTED
Severity: major
Priority: NOR
Component: Live/Install images
Assignee: neon-b...@kde.org
Reporter: andresvkfo...@gmail.com
CC: j...@jriddell.org, neon-b...@kde.org, sit...@kde.org
Target Milestone: ---
SUMMARY
The latest Neon ISO doesn't boot on my Dell G3 3590 laptop. Other users online
mentioned the same issue, all on other Dell laptop models. The same live USB
worked fine on an Asus laptop.
STEPS TO REPRODUCE
1. Download the latest Neon User ISO (neon-user-20210806-1520.iso)
2. Burn it to an USB using the recommended Rosa image writer
3. Try booting it on a Dell laptop
OBSERVED RESULT
The live USB didn't boot and I got the following message:
Failed to open \EFI\BOOT\? - Invalid Parameter
Failed to load image \EFI\BOOT\? - Invalid Parameter
start_image() returned Invalid Parameter
The screen then went black and then booted into the currently installed OS
(Mint 20.2). I tried the same USB on an Asus laptop and it booted perfectly.
Live USBs for other distros (Kubuntu 20.04 and 21.04, Mint 20.2 and Solus 4.3)
all worked fine.
EXPECTED RESULT
I expected the live USB to boot normally.
SOFTWARE/OS VERSIONS
Windows:
macOS:
Linux/KDE Plasma: neon-user-20210806-1520.iso
ADDITIONAL INFORMATION
I posted the issue on Reddit and on the KDE forums. A few people replied with
the same issue, and they were all also on Dell laptops (Latitude E7470, XPS
9560 and 9590, and another G3 3590).
https://www.reddit.com/r/kdeneon/comments/ozcgq6/error_when_booting_into_the_neon_live_usb/
https://forum.kde.org/viewtopic.php?f=309&t=172216
--
You are receiving this mail because:
You are watching all bug changes.
