[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2019-04-16 Thread Boudewijn Rempt
https://bugs.kde.org/show_bug.cgi?id=389688

Boudewijn Rempt  changed:

   What|Removed |Added

 Resolution|--- |UPSTREAM
 Status|REPORTED|RESOLVED

--- Comment #15 from Boudewijn Rempt  ---
I guess there isn't much more we can do with this report.

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-07-11 Thread Sabine Wieluch
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #14 from Sabine Wieluch  ---

> (In reply to Boudewijn Rempt from comment #12)
> > Btw, we're at 4.1.0 now. I still don't have a setup with two wacom tablets
> > on one windows system, but I'm wondering if it's still reproducible.

Sadly, I can not test this at the moment as I switched from Win10 to kubuntu.

> The reporter's setup is with a Cintiq and a built-in digitizer. Now that I
> think about it, the built-in digitizer probably comes with some sort of
> Wacom Feel driver instead of the Intuos/Cintiq driver. They might had the
> Intuos/Cintiq driver installed which doesn't handle the built-in digitizer
> properly (just a guess). If both digitizers are Cintiq/Intuos which uses the
> same driver, there might not be a problem.

I can confirm this. The driver for the built in digitizer is called WinTab
Unitity (from Lenovo Download Page) and looks similar to the bamboo drivers I
used some years ago (which were feel it). The Cintiq driver definitly was a
different one.

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-07-11 Thread Alvin Wong
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #13 from Alvin Wong  ---
(In reply to Boudewijn Rempt from comment #11)
> So, should we just cap those values?

That would most likely fix the crash, but not the cause (either some
mishandling in the WinTab code or a driver bug).

(In reply to Boudewijn Rempt from comment #12)
> Btw, we're at 4.1.0 now. I still don't have a setup with two wacom tablets
> on one windows system, but I'm wondering if it's still reproducible.

The reporter's setup is with a Cintiq and a built-in digitizer. Now that I
think about it, the built-in digitizer probably comes with some sort of Wacom
Feel driver instead of the Intuos/Cintiq driver. They might had the
Intuos/Cintiq driver installed which doesn't handle the built-in digitizer
properly (just a guess). If both digitizers are Cintiq/Intuos which uses the
same driver, there might not be a problem.

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-07-11 Thread Boudewijn Rempt
https://bugs.kde.org/show_bug.cgi?id=389688

Boudewijn Rempt  changed:

   What|Removed |Added

   Platform|unspecified |MS Windows

--- Comment #12 from Boudewijn Rempt  ---
Btw, we're at 4.1.0 now. I still don't have a setup with two wacom tablets on
one windows system, but I'm wondering if it's still reproducible.

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-07-11 Thread Boudewijn Rempt
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #11 from Boudewijn Rempt  ---
So, should we just cap those values?

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-02-20 Thread Alvin Wong
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #10 from Alvin Wong  ---
D'oh, that's not it. The tablet log shows pressure values higher than 1, of
course it would crash.

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-02-20 Thread Alvin Wong
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #9 from Alvin Wong  ---
Yes, that should gives enough information for us.

Crash is at KisPaintingInformationBuilder::pressureToCurve

https://github.com/KDE/krita/blob/v3.3.3/libs/ui/tool/kis_painting_information_builder.cpp#L145
which likely means m_pressureSamples isn't populated correctly. Could be a
failure in KisCubicCurve::floatTransfer
 https://github.com/KDE/krita/blob/v3.3.3/libs/image/kis_cubic_curve.cpp#L482
due to an invalid tablet pressure curve?

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-02-20 Thread Sabine Wieluch
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #8 from Sabine Wieluch  ---
Created attachment 110853
  --> https://bugs.kde.org/attachment.cgi?id=110853=edit
crashlog with debugpackage

Hi, I downloaded the debug package and extracted it to the portable krita
folder. I attached the crashlog but it does not seem to show more information?
Did I do it correctly? Thanks :)

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-02-11 Thread Alvin Wong
https://bugs.kde.org/show_bug.cgi?id=389688

Alvin Wong  changed:

   What|Removed |Added

 CC||alvinhoc...@gmail.com

--- Comment #7 from Alvin Wong  ---
Can you get the debug package
(https://docs.krita.org/Dr._Mingw_debugger#Using_the_Debug_Package) and make a
new crash log? It would contain more information to help us figure out what's
wrong.

Portable 3.3.3 release:
https://download.kde.org/stable/krita/3.3.3/krita-3.3.3-x64.zip
Debug package:
https://download.kde.org/stable/krita/3.3.3/krita-3.3.3-x64-dbg.zip

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-02-05 Thread Sabine Wieluch
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #6 from Sabine Wieluch  ---
Created attachment 110356
  --> https://bugs.kde.org/attachment.cgi?id=110356=edit
tablet log from crash

Hey,
sorry for the delay. I have the tablet log :)

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-02-01 Thread Boudewijn Rempt
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #5 from Boudewijn Rempt  ---
Hm, maybe you could also make a tablet log. See
https://docs.krita.org/KritaFAQ#What_if_your_tablet_is_not_recognized_by_Krita.3F
. Make sure you press ctrl-shift-t before creating the first image, so we can
see what tablets Krita sees.

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-01-31 Thread Sabine Wieluch
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #4 from Sabine Wieluch  ---
(In reply to Boudewijn Rempt from comment #3)
> Thanks! I wonder what is going on exactly, but that would need some more
> debugging. I wonder how I can setup a system like yours with two tablets.

If there is a way to send you more debugging data from my system, I'm glad to
help :)

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-01-31 Thread Boudewijn Rempt
https://bugs.kde.org/show_bug.cgi?id=389688

Boudewijn Rempt  changed:

   What|Removed |Added

 Resolution|WAITINGFORINFO  |---
 Status|NEEDSINFO   |UNCONFIRMED

--- Comment #3 from Boudewijn Rempt  ---
Thanks! I wonder what is going on exactly, but that would need some more
debugging. I wonder how I can setup a system like yours with two tablets.

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-01-31 Thread Sabine Wieluch
https://bugs.kde.org/show_bug.cgi?id=389688

--- Comment #2 from Sabine Wieluch  ---
Created attachment 110260
  --> https://bugs.kde.org/attachment.cgi?id=110260=edit
crashlog

Wacom Driver crash log

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[krita] [Bug 389688] Crash on first pen use (2 Wacom devices installed; Win10)

2018-01-31 Thread Boudewijn Rempt
https://bugs.kde.org/show_bug.cgi?id=389688

Boudewijn Rempt  changed:

   What|Removed |Added

 Resolution|--- |WAITINGFORINFO
 Status|UNCONFIRMED |NEEDSINFO
 CC||b...@valdyas.org

--- Comment #1 from Boudewijn Rempt  ---
Could you try to make a crash log? 

See https://docs.krita.org/Dr._Mingw_debugger

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