On Fri, Feb 24, 2012 at 8:06 PM, Martin Gräßlin mgraess...@kde.org wrote:
On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
Personally I'm not sure whether the MeeGo bugzilla can be compared to
the KDE one (technical
On Friday 24 February 2012 21:03:42 Ben Cooksley wrote:
On Fri, Feb 24, 2012 at 8:06 PM, Martin Gräßlin mgraess...@kde.org wrote:
On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
Personally I'm not sure whether the
On Friday 24 February 2012 19:32:10 Andras Mantia wrote:
On Friday, February 24, 2012 06:10:23 PM Thomas Lübking wrote:
Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia aman...@kde.org:
Bugzilla is not a to-do list, it is for what else... a bug (and
wishlist)
reporting tool for users.
On Friday 24 February 2012 19:11:12 Sven Burmeister wrote:
Am Freitag, 24. Februar 2012, 08:06:41 schrieb Martin Gräßlin:
My claim is that most of that user support only ends-up in bugzilla
because people did not get help somewhere else, e.g. because only
developers are familiar enough
On Friday 24 February 2012 19:27:09 Sven Burmeister wrote:
yes, of course, we have to help the users. But they need to get a tool for
user support, not a tool for developer communication. We need a
first-level- support to help the users. Developers are the
third-level-support.
I doubt
On Friday 24 February 2012 20:31:46 Andras Mantia wrote:
On Friday, February 24, 2012 06:51:11 PM Martin Gräßlin wrote:
- first level support
issues are not opened on the bug tracker but in a user support management
system - e.g. forums.kde.org. Only if the supporters figure out that
On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
Personally I'm not sure whether the MeeGo bugzilla can be compared to
the KDE one (technical oriented vs. user oriented). From my personal
experience (KWin bugtracker
