Public bug reported:
Hello,
I bought notebook HP ZBook Firefly 14 G10 A with AMD Ryzen 7 7840HS CPU.
This notebook have nvme SSD WD PC SN810 SDCPNRZ-2T00 with HPS2 firmware.
When I use standard Ubuntu kernel 6.5.0-14-generic, disk regularly disconnects
and FS become ReadOnly.
I found similar issue with eg. Kingston A2000 nvme disk. This seems to Firmware
bug.
I tried same solution and this worked.
As first workaround I tried add kernel parameter
"nvme_core.default_ps_max_latency_us=10000".
Behavior was much better, but sometimes disk still disconnects (after connect
disconnect from Thunderbolt docking station or after several sleep/wake cycles)
Second workaround was update kernel source code and setup quirk
"NVME_QUIRK_NO_DEEPEST_PS" for disk identifier. Then I build kernel package and
install it on notebook with Ubuntu 23.10.
After ~4days of usage it seems that this is working solution.
Now I running my own kernel build 6.5.3 (from sources downloaded via apt
package manager), this is reason why I cannot provide "ubuntu-bug linux"
output.
Will be possible to add this solution to the default kernel image please?
I'm not a developer and not sure if this is all you need.
I can provide additional info or testing if will be needed.
------
Updated was file "linux-6.5.0/drivers/nvme/host/pci.c" with following lines:
--- drivers-nvme-host-pci.c.original 2023-12-29 20:48:38.048105439 +0100
+++ drivers-nvme-host-pci.c.new 2023-12-29 20:48:38.064104967 +0100
@@ -3399,6 +3399,8 @@
.driver_data = NVME_QUIRK_BOGUS_NID, },
{ PCI_DEVICE(0x15b7, 0x2001), /* Sandisk Skyhawk */
.driver_data = NVME_QUIRK_DISABLE_WRITE_ZEROES, },
+ { PCI_DEVICE(0x15b7, 0x5011), /* Sandisk Corp WD PC SN810
SDCPNRZ-2T00 (HPS2 FW) */
+ .driver_data = NVME_QUIRK_NO_DEEPEST_PS, },
{ PCI_DEVICE(0x1d97, 0x2263), /* SPCC */
.driver_data = NVME_QUIRK_DISABLE_WRITE_ZEROES, },
{ PCI_DEVICE(0x144d, 0xa80b), /* Samsung PM9B1 256G and 512G */
------
$ lsb_release -rd
No LSB modules are available.
Description: Ubuntu 23.10
Release: 23.10
------
$ apt-cache policy linux-image-6.5.0-14-generic
linux-image-6.5.0-14-generic:
Installed: 6.5.0-14.14
Candidate: 6.5.0-14.14
Version table:
*** 6.5.0-14.14 500
500 http://sk.archive.ubuntu.com/ubuntu mantic-updates/main amd64
Packages
500 http://security.ubuntu.com/ubuntu mantic-security/main amd64
Packages
100 /var/lib/dpkg/status
$ apt-cache policy linux-image-6.5.3
linux-image-6.5.3:
Installed: 6.5.3-2
Candidate: 6.5.3-2
Version table:
*** 6.5.3-2 100
100 /var/lib/dpkg/status
------
$ sudo smartctl -ic /dev/nvme0n1
smartctl 7.3 2022-02-28 r5338 [x86_64-linux-6.5.3] (local build)
Copyright (C) 2002-22, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Number: WD PC SN810 SDCPNRZ-2T00-1006
Serial Number:
Firmware Version: HPS2
PCI Vendor/Subsystem ID: 0x15b7
IEEE OUI Identifier: 0x001b44
Total NVM Capacity: 2 048 408 248 320 [2,04 TB]
Unallocated NVM Capacity: 0
Controller ID: 8224
NVMe Version: 1.4
Number of Namespaces: 1
Namespace 1 Size/Capacity: 2 048 408 248 320 [2,04 TB]
Namespace 1 Formatted LBA Size: 512
Namespace 1 IEEE EUI-64: 001b44 8b4a02b37b
Local Time is: Fri Dec 29 21:04:43 2023 CET
Firmware Updates (0x14): 2 Slots, no Reset required
Optional Admin Commands (0x0017): Security Format Frmw_DL Self_Test
Optional NVM Commands (0x005f): Comp Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat
Timestmp
Log Page Attributes (0x1e): Cmd_Eff_Lg Ext_Get_Lg Telmtry_Lg Pers_Ev_Lg
Maximum Data Transfer Size: 128 Pages
Warning Comp. Temp. Threshold: 84 Celsius
Critical Comp. Temp. Threshold: 88 Celsius
Namespace 1 Features (0x02): NA_Fields
Supported Power States
St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
0 + 8.25W 8.25W - 0 0 0 0 0 0
1 + 3.50W 3.50W - 0 0 0 0 0 0
2 + 2.60W 2.60W - 0 0 0 0 0 0
3 - 0.0250W - - 3 3 3 3 5000 10000
4 - 0.0035W - - 4 4 4 4 3900 45700
Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
0 + 512 0 2
1 - 4096 0 1
------
Thanks
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Attachment added: "OS Report and diff file from my patch."
https://bugs.launchpad.net/bugs/2047712/+attachment/5734736/+files/report-and-patch.zip
--
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Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2047712
Title:
FS disconnects on WD PC SN810 SDCPNRZ HP FW
Status in linux package in Ubuntu:
New
Bug description:
Hello,
I bought notebook HP ZBook Firefly 14 G10 A with AMD Ryzen 7 7840HS CPU.
This notebook have nvme SSD WD PC SN810 SDCPNRZ-2T00 with HPS2 firmware.
When I use standard Ubuntu kernel 6.5.0-14-generic, disk regularly
disconnects and FS become ReadOnly.
I found similar issue with eg. Kingston A2000 nvme disk. This seems to
Firmware bug.
I tried same solution and this worked.
As first workaround I tried add kernel parameter
"nvme_core.default_ps_max_latency_us=10000".
Behavior was much better, but sometimes disk still disconnects (after connect
disconnect from Thunderbolt docking station or after several sleep/wake cycles)
Second workaround was update kernel source code and setup quirk
"NVME_QUIRK_NO_DEEPEST_PS" for disk identifier. Then I build kernel package and
install it on notebook with Ubuntu 23.10.
After ~4days of usage it seems that this is working solution.
Now I running my own kernel build 6.5.3 (from sources downloaded via
apt package manager), this is reason why I cannot provide "ubuntu-bug
linux" output.
Will be possible to add this solution to the default kernel image please?
I'm not a developer and not sure if this is all you need.
I can provide additional info or testing if will be needed.
------
Updated was file "linux-6.5.0/drivers/nvme/host/pci.c" with following lines:
--- drivers-nvme-host-pci.c.original 2023-12-29 20:48:38.048105439 +0100
+++ drivers-nvme-host-pci.c.new 2023-12-29 20:48:38.064104967 +0100
@@ -3399,6 +3399,8 @@
.driver_data = NVME_QUIRK_BOGUS_NID, },
{ PCI_DEVICE(0x15b7, 0x2001), /* Sandisk Skyhawk */
.driver_data = NVME_QUIRK_DISABLE_WRITE_ZEROES, },
+ { PCI_DEVICE(0x15b7, 0x5011), /* Sandisk Corp WD PC SN810
SDCPNRZ-2T00 (HPS2 FW) */
+ .driver_data = NVME_QUIRK_NO_DEEPEST_PS, },
{ PCI_DEVICE(0x1d97, 0x2263), /* SPCC */
.driver_data = NVME_QUIRK_DISABLE_WRITE_ZEROES, },
{ PCI_DEVICE(0x144d, 0xa80b), /* Samsung PM9B1 256G and 512G */
------
$ lsb_release -rd
No LSB modules are available.
Description: Ubuntu 23.10
Release: 23.10
------
$ apt-cache policy linux-image-6.5.0-14-generic
linux-image-6.5.0-14-generic:
Installed: 6.5.0-14.14
Candidate: 6.5.0-14.14
Version table:
*** 6.5.0-14.14 500
500 http://sk.archive.ubuntu.com/ubuntu mantic-updates/main amd64
Packages
500 http://security.ubuntu.com/ubuntu mantic-security/main amd64
Packages
100 /var/lib/dpkg/status
$ apt-cache policy linux-image-6.5.3
linux-image-6.5.3:
Installed: 6.5.3-2
Candidate: 6.5.3-2
Version table:
*** 6.5.3-2 100
100 /var/lib/dpkg/status
------
$ sudo smartctl -ic /dev/nvme0n1
smartctl 7.3 2022-02-28 r5338 [x86_64-linux-6.5.3] (local build)
Copyright (C) 2002-22, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Number: WD PC SN810 SDCPNRZ-2T00-1006
Serial Number:
Firmware Version: HPS2
PCI Vendor/Subsystem ID: 0x15b7
IEEE OUI Identifier: 0x001b44
Total NVM Capacity: 2 048 408 248 320 [2,04 TB]
Unallocated NVM Capacity: 0
Controller ID: 8224
NVMe Version: 1.4
Number of Namespaces: 1
Namespace 1 Size/Capacity: 2 048 408 248 320 [2,04 TB]
Namespace 1 Formatted LBA Size: 512
Namespace 1 IEEE EUI-64: 001b44 8b4a02b37b
Local Time is: Fri Dec 29 21:04:43 2023 CET
Firmware Updates (0x14): 2 Slots, no Reset required
Optional Admin Commands (0x0017): Security Format Frmw_DL Self_Test
Optional NVM Commands (0x005f): Comp Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat
Timestmp
Log Page Attributes (0x1e): Cmd_Eff_Lg Ext_Get_Lg Telmtry_Lg
Pers_Ev_Lg
Maximum Data Transfer Size: 128 Pages
Warning Comp. Temp. Threshold: 84 Celsius
Critical Comp. Temp. Threshold: 88 Celsius
Namespace 1 Features (0x02): NA_Fields
Supported Power States
St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
0 + 8.25W 8.25W - 0 0 0 0 0 0
1 + 3.50W 3.50W - 0 0 0 0 0 0
2 + 2.60W 2.60W - 0 0 0 0 0 0
3 - 0.0250W - - 3 3 3 3 5000 10000
4 - 0.0035W - - 4 4 4 4 3900 45700
Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
0 + 512 0 2
1 - 4096 0 1
------
Thanks
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