Public bug reported:
Touchpad doesn't work at all (No response from the Touchpad), I have an
acer aspire E5-523-91TL. I did a fresh install (first time installing
Ubuntu on this pc). Immediately after i moved from Windows to Ubuntu,
the touchpad stopped working. i followed the steps as described in
https://wiki.ubuntu.com/DebuggingTouchpadDetection.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-42-generic 5.4.0-42.46
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC1: brentdevent 1648 F pulseaudio
/dev/snd/controlC0: brentdevent 1648 F pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 3 19:46:11 2020
InstallationDate: Installed on 2020-08-03 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: Acer Aspire E5-523
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic
root=UUID=31ca8f5a-d3c0-4886-bae4-5c1d6d4f0f36 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-42-generic N/A
linux-backports-modules-5.4.0-42-generic N/A
linux-firmware1.187.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/28/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Wasp_SR
dmi.board.vendor: Acer
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.18:bd06/28/2017:svnAcer:pnAspireE5-523:pvrV1.18:rvnAcer:rnWasp_SR:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: SR
dmi.product.name: Aspire E5-523
dmi.product.sku: Aspire E5-523_1099_1.18
dmi.product.version: V1.18
dmi.sys.vendor: Acer
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug focal
** Attachment added: ""cat /proc/bus/input/devices > ~/devices""
https://bugs.launchpad.net/bugs/1890181/+attachment/5398379/+files/devices
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https://bugs.launchpad.net/bugs/1890181
Title:
Touchpad doesn't work
Status in linux package in Ubuntu:
Confirmed
Bug description:
Touchpad doesn't work at all (No response from the Touchpad), I have
an acer aspire E5-523-91TL. I did a fresh install (first time
installing Ubuntu on this pc). Immediately after i moved from Windows
to Ubuntu, the touchpad stopped working. i followed the steps as
described in https://wiki.ubuntu.com/DebuggingTouchpadDetection.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-42-generic 5.4.0-42.46
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC1: brentdevent 1648 F pulseaudio
/dev/snd/controlC0: brentdevent 1648 F pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 3 19:46:11 2020
InstallationDate: Installed on 2020-08-03 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: Acer Aspire E5-523
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic
root=UUID=31ca8f5a-d3c0-4886-bae4-5c1d6d4f0f36 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-42-generic N/A
linux-backports-modules-5.4.0-42-generic N/A
linux-firmware1.187.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/28/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Wasp_SR
dmi.board.vendor: Acer
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.18:bd06/28/2017:svnAcer:pnAspireE5-523:pvrV1.18:rvnAcer:rnWasp_SR:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: SR
dmi.product.name: Aspire E5-523
dmi.product.sku: Aspire E5-523_1099_1.18
dmi.product.version: V1.18
dmi.sys.vendor: Acer
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