[Kernel-packages] [Bug 1782934] Re: XPS 13 9350 black screen with kernel versions > 4.15.0-20-generic
I'll try to to the bisection this coming weekend. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782934 Title: XPS 13 9350 black screen with kernel versions > 4.15.0-20-generic Status in linux package in Ubuntu: Confirmed Bug description: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post- install login, the screen goes black at the disk decryption screen. The kernel version post-install is 4.14.0-29-generic (edited to add: this SHOULD have read '4.15.0-29-generic'). Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Iris Graphics 540 [8086:1926] (rev 0a) (prog-if 00 [VGA controller]) Subsystem: Dell Iris Graphics 540 [1028:0704] InstallationDate: Installed on 2018-07-21 (0 days ago) InstallationMedia: Ubuntu-Budgie 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/ubuntu--budgie--vg-root ro quiet splash SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/16/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.0 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd01/16/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: NULL dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782934/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1782934] Re: XPS 13 9350 black screen with kernel versions > 4.15.0-20-generic
It was still happening on 4.19-rc1. I'll test on later 4.19 rcs over the weekend. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782934 Title: XPS 13 9350 black screen with kernel versions > 4.15.0-20-generic Status in linux package in Ubuntu: Confirmed Bug description: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post- install login, the screen goes black at the disk decryption screen. The kernel version post-install is 4.14.0-29-generic (edited to add: this SHOULD have read '4.15.0-29-generic'). Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Iris Graphics 540 [8086:1926] (rev 0a) (prog-if 00 [VGA controller]) Subsystem: Dell Iris Graphics 540 [1028:0704] InstallationDate: Installed on 2018-07-21 (0 days ago) InstallationMedia: Ubuntu-Budgie 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/ubuntu--budgie--vg-root ro quiet splash SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/16/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.0 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd01/16/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: NULL dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782934/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1782934] Re: XPS 13 9350 black screen with latest kernel
Thanks Daniel. I've spent all morning testing kernels, and here're my results. Spoiler nothing after 4.15 works reliably, and mostly doesn't work at all. In detail: - 4.15.0-12-generic: Works This is what I get after a minimal install where I don't allow the installer to download updates. - 4.16.0-generic: Fails - 4.17.0-generic: Fails - 4.18.0-rc6: Fails - 4.18.0-rc6: Fails With both of 4.18.0 rc6 and rc7, I can get to the desktop by restarting in recovery mode only. It loses my displays settings (this machine has the hdpi screen), but appears to work otherwise. I'm still not sure how one time out of three, I seem to have gotten a working install on the rc6 kernel. Also with both rcs, at boot time here's what I see: - Black screen (normal) - Turns grey (normal, I expect to see the decrypt screen next) - Flash of terminal text (not normal) - Screen goes dark (not normal) I don't know how to recover the text that flashes up, but if you know where it might be logged etc, I can dig it up. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782934 Title: XPS 13 9350 black screen with latest kernel Status in linux package in Ubuntu: Confirmed Bug description: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post- install login, the screen goes black at the disk decryption screen. The kernel version post-install is 4.14.0-29-generic (edited to add: this SHOULD have read '4.15.0-29-generic'). Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Iris Graphics 540 [8086:1926] (rev 0a) (prog-if 00 [VGA controller]) Subsystem: Dell Iris Graphics 540 [1028:0704] InstallationDate: Installed on 2018-07-21 (0 days ago) InstallationMedia: Ubuntu-Budgie 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/ubuntu--budgie--vg-root ro quiet splash SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/16/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.0 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd01/16/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: NULL dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782934/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1782934] Re: XPS 13 9350 black screen with latest kernel
** Description changed: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post-install login, the screen goes black at the disk decryption screen. - The kernel version post-install is 4.14.0-29-generic. + The kernel version post-install is 4.14.0-29-generic (edited to add: + this SHOULD have read '4.15.0-29-generic'). Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Iris Graphics 540 [8086:1926] (rev 0a) (prog-if 00 [VGA controller]) Subsystem: Dell Iris Graphics 540 [1028:0704] InstallationDate: Installed on 2018-07-21 (0 days ago) InstallationMedia: Ubuntu-Budgie 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/ubuntu--budgie--vg-root ro quiet splash SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/16/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.0 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd01/16/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: NULL dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782934 Title: XPS 13 9350 black screen with latest kernel Status in linux package in Ubuntu: Confirmed Bug description: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post- install login, the screen goes black at the disk decryption screen. The kernel version post-install is 4.14.0-29-generic (edited to add: this SHOULD have read '4.15.0-29-generic'). Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install
[Kernel-packages] [Bug 1782934] Re: XPS 13 9350 black screen with latest kernel
Update: I wanted to make sure of the problem still existing in the 4.18.0 kernel, so I started from scratch again with the following steps: 1. Reinstall Ubuntu minimal install (without downloading updates which is what updates the kernel to the problem version), 2. Update kernel to 4.18.0, 3. Install updates. It now works. I'm not sure what happened the last time with the new kernel version. Presumably I borked it somehow. Removing "kernel-bug-exists-upstream", but retaining "Confirmed" status (I hope that's correct). ** Tags removed: kernel-bug-exists-upstream -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782934 Title: XPS 13 9350 black screen with latest kernel Status in linux package in Ubuntu: Confirmed Bug description: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post- install login, the screen goes black at the disk decryption screen. The kernel version post-install is 4.14.0-29-generic. Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Iris Graphics 540 [8086:1926] (rev 0a) (prog-if 00 [VGA controller]) Subsystem: Dell Iris Graphics 540 [1028:0704] InstallationDate: Installed on 2018-07-21 (0 days ago) InstallationMedia: Ubuntu-Budgie 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/ubuntu--budgie--vg-root ro quiet splash SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/16/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.0 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd01/16/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: NULL dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782934/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1782934] Re: XPS 13 9350 black screen with latest kernel
@jsalisbury: Thanks! Tested with 4.18.0-041800rc6 & no change. Issue tags and status updated. ** Tags added: kernel-bug-exists-upstream ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782934 Title: XPS 13 9350 black screen with latest kernel Status in linux package in Ubuntu: Confirmed Bug description: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post- install login, the screen goes black at the disk decryption screen. The kernel version post-install is 4.14.0-29-generic. Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Iris Graphics 540 [8086:1926] (rev 0a) (prog-if 00 [VGA controller]) Subsystem: Dell Iris Graphics 540 [1028:0704] InstallationDate: Installed on 2018-07-21 (0 days ago) InstallationMedia: Ubuntu-Budgie 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/ubuntu--budgie--vg-root ro quiet splash SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/16/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.0 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd01/16/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: NULL dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782934/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1782934] Re: XPS 13 9350 black screen with latest kernel
Hi Daniel. The backlight keys do not help. Prior to the kernel version in question, Ubuntu 17.x and 18.x on this machine had occasional backlight problems on waking from suspend that I could resolve by closing the lid, waiting a few seconds and reopening the lid. As far as I can tell, this doesn't respond to function keys or the switch in the hinge. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782934 Title: XPS 13 9350 black screen with latest kernel Status in linux package in Ubuntu: Confirmed Bug description: With any Ubuntu variant I've tried (Ubuntu, Ubuntu Mate, Ubuntu Budgie), the graphical installer works correctly, but on every post- install login, the screen goes black at the disk decryption screen. The kernel version post-install is 4.14.0-29-generic. Other things seem to be working. If I'm careful, I can enter the disk decryption password and tell (via sounds) that I've gotten through to the login screen, but the screen remains dark. This happens with standard or minimal installs. If I then try to boot with the previous kernel--4.15.0-20-generic-- everything works flawlessly. The only non-standard thing about this system is that I replaced the onboard wireless card with an Intel Dual Band Wireless-AC 8625. --- I don't have a clue about kernel debugging, but I can provide further system info as needed. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: Budgie:GNOME Date: Sat Jul 21 20:35:45 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Iris Graphics 540 [8086:1926] (rev 0a) (prog-if 00 [VGA controller]) Subsystem: Dell Iris Graphics 540 [1028:0704] InstallationDate: Installed on 2018-07-21 (0 days ago) InstallationMedia: Ubuntu-Budgie 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/ubuntu--budgie--vg-root ro quiet splash SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/16/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.0 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.0:bd01/16/2018:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: NULL dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782934/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
