Public bug reported:
When plugging in/out my external monitor (Acer B286HK) via an USB-C ->
DP Adapter, there is a great chance, that the computer completely
freezes. SysReq-Keys are also not working.
I added a kernel.log where you can see the boot-up after one crash, than
plugging In/Out the monitor several times till a new complete freeze.
The graphics-card is the internal one of Core(TM) i7-7500Uin of the
XPS13 MLK (9360).
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-75-generic 4.4.0-75.96
ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59
Uname: Linux 4.4.0-75-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC1: eiko 2382 F pulseaudio
/dev/snd/controlC0: eiko 2382 F pulseaudio
CurrentDesktop: Unity
Date: Mon May 1 13:25:42 2017
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-xenial-amd64-20160624-2
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5
InstallationDate: Installed on 2016-12-03 (148 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
20160624-10:47
MachineType: Dell Inc. XPS 13 9360
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed
root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-75-generic N/A
linux-backports-modules-4.4.0-75-generic N/A
linux-firmware1.164
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/18/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.2
dmi.board.name: 0839Y6
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
** Attachment added: "Kernel Logs when plugging IN/Out several times the
montior till freeze"
https://bugs.launchpad.net/bugs/1687397/+attachment/4870276/+files/VollerKernel.log
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https://bugs.launchpad.net/bugs/1687397
Title:
Kernel freeze when plugging in external monitor via USB-C->DP-Adapter
Status in linux package in Ubuntu:
New
Bug description:
When plugging in/out my external monitor (Acer B286HK) via an USB-C ->
DP Adapter, there is a great chance, that the computer completely
freezes. SysReq-Keys are also not working.
I added a kernel.log where you can see the boot-up after one crash, than
plugging In/Out the monitor several times till a new complete freeze.
The graphics-card is the internal one of Core(TM) i7-7500Uin of the
XPS13 MLK (9360).
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-75-generic 4.4.0-75.96
ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59
Uname: Linux 4.4.0-75-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC1: eiko 2382 F pulseaudio
/dev/snd/controlC0: eiko 2382 F pulseaudio
CurrentDesktop: Unity
Date: Mon May 1 13:25:42 2017
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-xenial-amd64-20160624-2
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5
InstallationDate: Installed on 2016-12-03 (148 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
20160624-10:47
MachineType: Dell Inc. XPS 13 9360
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed
root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-75-generic N/A
linux-backports-modules-4.4.0-75-generic N/A
linux-firmware1.164
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/18/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.2
dmi.board.name: 0839Y6
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:c
