Public bug reported:
Hello,
I run Ubuntu 20.04 LTS on my Acer Aspire E5-573G and Ubuntu can't found my
bluetooth device.
I have a QCNFA335 (QCA9565) which can normally support both wifi and
bluetooth
I can use both wifi and bluetooth on windows 10.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: bluez 5.53-0ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 20 20:24:58 2020
InstallationDate: Installed on 2020-07-17 (3 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
InterestingModules: bnep btusb bluetooth
MachineType: Acer Aspire E5-573G
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic
root=UUID=eec36b7b-bbf9-463c-80a6-6ec698a4d655 ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/16/2016
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.37
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ZORO_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.37:bd02/16/2016:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: BDW
dmi.product.name: Aspire E5-573G
dmi.product.sku: Aspire E5-573G_098A_1_37
dmi.product.version: V3.72
dmi.sys.vendor: Acer
hciconfig:
** Affects: bluez (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1888326
Title:
Bluetooth device not found QCA9565
Status in bluez package in Ubuntu:
New
Bug description:
Hello,
I run Ubuntu 20.04 LTS on my Acer Aspire E5-573G and Ubuntu can't found my
bluetooth device.
I have a QCNFA335 (QCA9565) which can normally support both wifi and
bluetooth
I can use both wifi and bluetooth on windows 10.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: bluez 5.53-0ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 20 20:24:58 2020
InstallationDate: Installed on 2020-07-17 (3 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
InterestingModules: bnep btusb bluetooth
MachineType: Acer Aspire E5-573G
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic
root=UUID=eec36b7b-bbf9-463c-80a6-6ec698a4d655 ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/16/2016
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.37
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ZORO_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.37:bd02/16/2016:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: BDW
dmi.product.name: Aspire E5-573G
dmi.product.sku: Aspire E5-573G_098A_1_37
dmi.product.version: V3.72
dmi.sys.vendor: Acer
hciconfig:
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