[Kernel-packages] [Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-11 Thread Josh Krull
I found a solution to my particular issue. 
DISCLAIMER: I'm not positive that I experienced the same issue as other 
commenters since the problem was more pronounced than others have been 
describing. Since this is a new system, this was the first time I tried to 
install Ubuntu. I'll try to describe what I found in some detail since this was 
thread seemed like the most pertinent to my issue it may help others.

In my case I had neglected to enroll an MDK correctly. I was able to use
the system a little longer by using Ctrl-Alt-F2 to login instead of
using X. Once in the terminal I was able to see some useful messages
when the lockup occured. In one instance I got a hard lockup:

[99.065138] NMI watchdog: Watchdog detected hard LOCKUP on cpu9

The more useful message occurred during another lockup which was a
series of messages from nouveau. Here are the first and last messages:

[28.832124] nouveau :01:00.0: secboot: error during falcon reset: -110
[43.811710] nouveau :01:00.0: systemd-logind[1025]: failed to idle 
channel 2 [systemd-logind[1025]]

Steps to reproduce (from memory, not verified): 
 - Select proprietary drivers during install with UEFI boot mode and Secure 
Boot enabled.
 - Enter password for MDK
 - Reboot
 - MDK management screen displayed, select continue to boot (THIS WAS THE 
MISTAKE)

I had never used an MDK before, so did not know that you had to elect to
"Enroll" the MDK that was generated during the install process. I had
expected to be prompted for a password at some point during the reboot
based on the language in the installer. There is some user interaction
required at that menu to enroll the MDK at which point the user is
prompted for a password and then a reboot can be completed.

Description of MDK with some screenshots:
https://wiki.ubuntu.com/UEFI/SecureBoot/DKMS

Steps to address issue once reproduced (basically remove nouveau,
install NVIDIA official driver):

I blacklisted a number of modules in /etc/modprobe.d/blacklist.conf:

blacklist amd76x_edac 
blacklist vga16fb
blacklist nouveau
blacklist rivafb
blacklist nvidiafb
blacklist rivatv

I got the list of modules from: https://askubuntu.com/questions/481414
/install-nvidia-driver-instead-of-nouveau however I did not download the
driver from NVIDIA, I used one from the repository:

sudo apt install nvidia-driver-410

This laptop uses an i7-8750H which (I think) contains integrated
graphics. The 1060 should be feeding the display, but I'm not sure if
the presence of a second graphics adapter introduced a conflict.

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https://bugs.launchpad.net/bugs/1798961

Title:
  Random unrecoverable freezes on Ubuntu 18.10

Status in linux package in Ubuntu:
  Triaged
Status in linux source package in Bionic:
  Triaged
Status in linux source package in Cosmic:
  Triaged
Status in linux source package in Disco:
  Triaged

Bug description:
  First thing I notice is that the mouse cursor freezes as I'm using it,
  then I hit the CAPS LOCK key and the LED indicator doesn't respond.
  Then I try the "REISUB" command, but it doesn't do anything either.
  Only a hard reset works, pressing down the power button for a few
  seconds.

  How to reproduce?
  I couldn't figure out a consistent method. It is still random to me.

  Version: Ubuntu 4.18.0-10.11-generic 4.18.12
  System information attached.

  Also happens under Arch Linux and Fedora.
  I've talked to another user on IRC who seems to be having the same freezes.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: linux-image-4.18.0-10-generic 4.18.0-10.11
  ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
  Uname: Linux 4.18.0-10-generic x86_64
  ApportVersion: 2.20.10-0ubuntu13
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  dsilva 1213 F pulseaudio
   /dev/snd/controlC0:  dsilva 1213 F pulseaudio
  CurrentDesktop: XFCE
  Date: Sat Oct 20 09:54:50 2018
  InstallationDate: Installed on 2018-10-20 (0 days ago)
  InstallationMedia: Xubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Dell Inc. Inspiron 5458
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-10-generic 
root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=1
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-10-generic N/A
   linux-backports-modules-4.18.0-10-generic  N/A
   linux-firmware 1.175
  RfKill:
   0: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/02/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A15
  dmi.board.name: 09WGNT
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 

[Kernel-packages] [Bug 1798961] Re: Random unrecoverable freezes on Ubuntu 18.10

2019-01-11 Thread Josh Krull
I am encountering a similar issue on a new Dell G5 5587. I've installed
Ubuntu 18.10 (fresh download today) alongside Windows 10 on a 1TB nvme
SSD.

I can boot into Ubuntu, but the system hangs shortly after boot, usually
less than 5 minutes.  I have not determined what specifically triggers
the hanging.  I have noticed that it does not happen all at once. By
that I mean that I lose mouse first (touchpad and wireless mouse), but I
can still use the keyboard (sometimes) for a few seconds after the mouse
is gone. This makes me wonder if the system is actually frozen or if
there is just no HID being recognized.  I've also seen the system "lag"
input from the keyboard: no response immediately but 30-40 seconds later
characters that I typed will appear. I also notice that the fans kick on
high, so there may be a runaway processes.

In the current state 18.10 is unusable. I haven't even been able tail
the log files, I encounter the hang before I have time to troubleshoot
the issue. I'm not sure if it's the same issue or something specific to
my hardware, I'll update as I continue to try to troubleshoot.

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1798961

Title:
  Random unrecoverable freezes on Ubuntu 18.10

Status in linux package in Ubuntu:
  Triaged
Status in linux source package in Bionic:
  Triaged
Status in linux source package in Cosmic:
  Triaged
Status in linux source package in Disco:
  Triaged

Bug description:
  First thing I notice is that the mouse cursor freezes as I'm using it,
  then I hit the CAPS LOCK key and the LED indicator doesn't respond.
  Then I try the "REISUB" command, but it doesn't do anything either.
  Only a hard reset works, pressing down the power button for a few
  seconds.

  How to reproduce?
  I couldn't figure out a consistent method. It is still random to me.

  Version: Ubuntu 4.18.0-10.11-generic 4.18.12
  System information attached.

  Also happens under Arch Linux and Fedora.
  I've talked to another user on IRC who seems to be having the same freezes.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: linux-image-4.18.0-10-generic 4.18.0-10.11
  ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
  Uname: Linux 4.18.0-10-generic x86_64
  ApportVersion: 2.20.10-0ubuntu13
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  dsilva 1213 F pulseaudio
   /dev/snd/controlC0:  dsilva 1213 F pulseaudio
  CurrentDesktop: XFCE
  Date: Sat Oct 20 09:54:50 2018
  InstallationDate: Installed on 2018-10-20 (0 days ago)
  InstallationMedia: Xubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Dell Inc. Inspiron 5458
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-10-generic 
root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=1
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-10-generic N/A
   linux-backports-modules-4.18.0-10-generic  N/A
   linux-firmware 1.175
  RfKill:
   0: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/02/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A15
  dmi.board.name: 09WGNT
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvrA15:bd02/02/2018:svnDellInc.:pnInspiron5458:pvr01:rvnDellInc.:rn09WGNT:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Inspiron 5458
  dmi.product.sku: Inspiron 5458
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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