Re: [Kernel-packages] [Bug 1723107] Re: Sorry Ubuntu 16.04 has experienced an internal Error

[Paul Garff]

This is still a problem

On Thu, Oct 12, 2017 at 9:58 AM, Joseph Salisbury <
joseph.salisb...@canonical.com> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.14 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc4
>
> ** Changed in: linux (Ubuntu)
>Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1723107
>
> Title:
>   Sorry Ubuntu 16.04 has experienced an internal Error
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   /usr/lib/i386 - linux/cups-pk-helper-mechanical-package
> cups-pk-helper 0.2.5 ubuntu - problem-type crash
>   I think this is also related to the 16.04 stopped printer problem.  HP
> filters have been deleted out of /usr/lib/cups due to an 16.04
> upgrade.  Now third partly printer drivers can't be downloaded and
> installed.  My printer worked fine two 16.04 upgrades ago. Now nothing!
> Need help.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1723107/+subscriptions
>

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Title:
  Sorry Ubuntu 16.04 has experienced an internal Error

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  /usr/lib/i386 - linux/cups-pk-helper-mechanical-package
cups-pk-helper 0.2.5 ubuntu - problem-type crash
  I think this is also related to the 16.04 stopped printer problem.  HP 
filters have been deleted out of /usr/lib/cups due to an 16.04 upgrade.  
Now third partly printer drivers can't be downloaded and installed.  My printer 
worked fine two 16.04 upgrades ago. Now nothing!  Need help.

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Re: [Kernel-packages] [Bug 1723112] Re: Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

I got my printer working again by downloading and applying HPLIP-3.15.2.run
to my ubuntu 16.04 OS.  Thanks

On Thu, Oct 12, 2017 at 9:58 AM, Joseph Salisbury <
joseph.salisb...@canonical.com> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.14 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc4
>
> ** Changed in: linux (Ubuntu)
>Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1723112
>
> Title:
>   Stpped printer.  Ubuntu 16.04  upgrade 2
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I installed an new hp 8710 office jet on 10/5/2017 and downloaded
>   third party hp drivers from 123.hp.com.  Every thing worked just fine.
>   I unfortunately upgraded 16.04 to stay current and my printer quit
>   printing with a status of stopped - missing cups filter.  I've
>   unplugged, rebooted, deleted printer, tried to re-download printer
>   drivers - nothing works.  The only printer settings status is printer
>   is not configured.
>
>   I think this is also related to: Sorry Ubuntu 16.04 has experienced
>   internal errors, that keeps appearing. HP filters have been deleted
>   out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
>   printer drivers can't be downloaded and installed. Need help!
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1723112/+subscriptions
>

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https://bugs.launchpad.net/bugs/1723112

Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1723112] Re: Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

Re-installed HPLIP 3.15.2.run  on my desktop pc and configured my
printer via 123.hp.com.  My hp 8710 office jet now works again.
Problem solved!

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Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1723112] Re: Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

Ubuntu 16.04 LTS is configured with HPLIP 3.15.2 by default.  
Ubuntu 17.04, which is not LTS, is configured with HPLIP 3.17.9 but no 
convenient way to upgrade to it and will not be supported after January 2018.  
Since Ubuntu 16.04 is going to be supported for the next 5 years, it needs to 
have the most current version of HPLIP configured with it.

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Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1723112] Re: Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

I've found the solution to the problem but I can't implement it.  I
don't even know if the right persons will even read this.  I guess I
just have wait and see if the latest HPLIP will be attached to ubuntu
16.04.

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Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1723112] Re: Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

This is what I got when I went to the following web site.
http://hplipopensource.com/hplip-web/install_wizard/index.html

You have selected Ubuntu 16.04 using the HP Officejet Pro 8710 All-in-
one Printer.

Ubuntu 16.04 supplies HPLIP 3.15.2 by default, which does not support
your printer.

You must ensure latest HPLIP version (recommemded), or at least HPLIP
3.16.5 in order to use your printer with Ubuntu 16.04.

I tried to get the latest HPLIP 3.17 but it failed.  fixing this
problem is beyond my skills i.e. testing an upstearm kernal.

If I could I would revert back to ubuntu 15.04.

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https://bugs.launchpad.net/bugs/1723112

Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723112/+subscriptions

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[Kernel-packages] [Bug 1723112] Re: Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

I have a laptop the runs Ubuntu 15.04.  I installed my hp 8710 office jet with 
no problem.  The printer works just fine.  I will try and do what you suggest 
to confirm the status or bug 1723112.
It's been awhile since I have used terminal commands.

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Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1723112] Re: Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

Richard Jarvis sent this to me.  How do I get the latest upgrade from
the Ubuntu printer repository?

dick jarvis 

Oct 12 (1 day ago)

to me
Hi Paul,
This was a while back. But I did have the backend cups problem, same as you.
As I recall I had to install the latest upgrade, from the Ubuntu printer 
repository, of their printer codes. With me the printer just stopped working, 
after my being on 16.04 for a while. The help that I received eventually solved 
the problem, details of this are on the thread given with my question, which I 
fear I don't recall in any detail. (I don't use bluetooth).
Hope this helps.
Richard

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Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1723112] [NEW] Stpped printer. Ubuntu 16.04 upgrade 2

[Paul Garff]

Public bug reported:

I installed an new hp 8710 office jet on 10/5/2017 and downloaded third
party hp drivers from 123.hp.com.  Every thing worked just fine.  I
unfortunately upgraded 16.04 to stay current and my printer quit
printing with a status of stopped - missing cups filter.  I've
unplugged, rebooted, deleted printer, tried to re-download printer
drivers - nothing works.  The only printer settings status is printer is
not configured.

I think this is also related to: Sorry Ubuntu 16.04 has experienced
internal errors, that keeps appearing. HP filters have been deleted out
of /usr/lib/cups due to an 16.04 upgrade. Now third partly printer
drivers can't be downloaded and installed. Need help!

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: Incomplete


** Tags: xenial

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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1723112

Title:
  Stpped printer.  Ubuntu 16.04  upgrade 2

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I installed an new hp 8710 office jet on 10/5/2017 and downloaded
  third party hp drivers from 123.hp.com.  Every thing worked just fine.
  I unfortunately upgraded 16.04 to stay current and my printer quit
  printing with a status of stopped - missing cups filter.  I've
  unplugged, rebooted, deleted printer, tried to re-download printer
  drivers - nothing works.  The only printer settings status is printer
  is not configured.

  I think this is also related to: Sorry Ubuntu 16.04 has experienced
  internal errors, that keeps appearing. HP filters have been deleted
  out of /usr/lib/cups due to an 16.04 upgrade. Now third partly
  printer drivers can't be downloaded and installed. Need help!

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1723112/+subscriptions

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[Kernel-packages] [Bug 1723107] [NEW] Sorry Ubuntu 16.04 has experienced an internal Error

[Paul Garff]

Public bug reported:

/usr/lib/i386 - linux/cups-pk-helper-mechanical-package
  cups-pk-helper 0.2.5 ubuntu - problem-type crash
I think this is also related to the 16.04 stopped printer problem.  HP filters 
have been deleted out of /usr/lib/cups due to an 16.04 upgrade.  Now third 
partly printer drivers can't be downloaded and installed.  My printer worked 
fine two 16.04 upgrades ago. Now nothing!  Need help.

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New

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Title:
  Sorry Ubuntu 16.04 has experienced an internal Error

Status in linux package in Ubuntu:
  New

Bug description:
  /usr/lib/i386 - linux/cups-pk-helper-mechanical-package
cups-pk-helper 0.2.5 ubuntu - problem-type crash
  I think this is also related to the 16.04 stopped printer problem.  HP 
filters have been deleted out of /usr/lib/cups due to an 16.04 upgrade.  
Now third partly printer drivers can't be downloaded and installed.  My printer 
worked fine two 16.04 upgrades ago. Now nothing!  Need help.

To manage notifications about this bug go to:
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