I found the proper area to update the tags (it was not obvious, at least
to me) and have changed it to 'verification-done-focal' as requested.
If anyone else can verify this has been done correctly, that would be
much appreciated (I would hate to see this change reverted).
Thank you!
** Tags
I am trying to follow the directions in the automated comment #68 -->
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1875199/comments/68
however I am unsure of how to change the status of this issue to
properly confirm the fix. If anyone else could provide some additional
guidance (or
I can confirm that when using the updated 'proposed' kernel (version
5.4.0-49-generic) that audio output works properly on my Intel NUC8CCHK
test system.
Thank you to everyone that helped identify and fix this issue, your
efforts are much appreciated.
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@Kai-Heng,
Thank you for the explanation of the error, and thank you once again for
your help throughout the process it is very much appreciated.
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@Kai-Heng,
Thank you very much for your efforts here. I just wanted to provide a
quick update...
Short version - I have been able to repeat the positive result using the
updated kernel you provide on a fresh install of Ubuntu 20.04.1 (the
recent point release).
More detail -
Since Ubuntu
@Kai-Heng,
Short version - Audio output is now working properly using the test
kernel you provided. However, I am not quite sure if I did the update
correctly.
More detail:
- I downloaded all of the kernel *.deb files you provided and tried
installing them all using this command:
@Kai-Heng,
Apologies for the delay in my reply...
I tested to the best of my ability using the Audacity audio application
in both Linux Mint 19.3 (where audio output works) and Ubuntu 20.04
(where audio output does not work) and it appears that audio input via
microphones is not supported.
I
Gentle bump to raise visibility. If more information is needed, please
let me know.
Thank you!
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https://bugs.launchpad.net/bugs/1875199
Title:
[NUC8CCHK][HDA-Intel - HDA
@Hui,
Thank you for your efforts here, they are much appreciated.
You ask,"...if you plug sth into the 3.5mm audio jack, does the output
change to lineout/headphone?"
I am afraid I am not sure what 'sth' means when you say, '...plug sth
into the 3.5mm audio jack...'
Does 'sth' refer to stereo
@Kai-Heng,
I am happy to do whatever is necessary to help isolate the cause of the
problem.
If you are able to provide instructions for what you would like me to
try, I will do my best to ensure they are followed precisely.
There is no real data on the system, so I happy to allow you to remote
@Kai-Heng,
I tested the behavior of Linux Mint 20 via a Live USB stick and the
audio output did NOT work. The only audio device detected is a 'Dummy
Output' device. This behavior matches that of Ubuntu 20.04.
To put that another way, there appears to have been a regression in
behavior between
Ran command as requested, no change in behavior.
Audio output device not detected, only 'Dummy Output' is present in Sound
Settings
Rebooted system after change, and tested again. No change in behavior.
Audio output device not detected, only 'Dummy Output' is present in Sound
Settings
Please
Gentle bump to raise visibility. In more information is needed please
let me know.
Thank you!
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Title:
[NUC8CCHK][HDA-Intel - HDA
Attaching files as requested...
Please let me know if I can provide any additional information, and
thank you as always for your help!
** Attachment added: "pactl_list_ubuntu.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1875199/+attachment/5385618/+files/pactl_list_ubuntu.txt
** Attachment added: "patcl_list_mint.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1875199/+attachment/5385619/+files/patcl_list_mint.txt
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Updated the system as requested:
||/ Name Version Architecture Description
+++-==---=
ii pulseaudio 1:13.99.1-1ubuntu3.3 amd64PulseAudio sound server
Unfortunately, the problem
Gentle bump to raise visibility. If more information is needed, please
let me know.
Thank you!
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Title:
[NUC8CCHK][HDA-Intel - HDA
While the system is booted into Linux Mint 19.3 (with audio working
properly), the kernel version is reported as:
Linux NUC8CCHK 5.3.0-53-generic #47~18.04.1-Ubuntu SMP Thu May 7
13:10:50 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
(I think the kernel version may have been updated slightly as a
I attempted the process you describe, however I cannot find any kernel
version which allows for the audio output to work within Ubuntu 20.04.
To reiterate, when testing the system with Linux Mint 19.3 with kernel
version 5.3.0-51 #44-18.04.2-Ubuntu sound works properly.
I used these instructions
The system does not have Windows installed at present, however I am
happy to install Windows 10 if it helps the investigation.
If you can please just provide instructions for what you would like to
me do from within Windows I will do my best to provide the information
promptly.
* Just a quick
Gentle bump to raise visibility. In more information is needed please
let me know.
Thank you!
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Title:
[NUC8CCHK][HDA-Intel - HDA
@Hui,
Thank you for looking deeper into the problem, and for your explanation.
I tried disconnecting and reconnecting the speaker to the audio output
jack as you suggested, however it did not change the behavior. The
'Dummy Output' remains, and no sound is heard.
@Kai, I added the PPA you
Testing with the the 5.7.0-050700rc6-generic kernel does not change the
behavior. Sound output does not work, and the 'Dummy Output' remains in
the Sound section within the Settings application.
When testing the system with Linux Mint 19.3 with kernel version
5.3.0-51 #44-18.04.2-Ubuntu sound
Gentle bump to raise visibility. In more information is needed please let me
know.
In the interim I tested the behavior with Linux Mint 19.3, and audio output
works correctly when using that distribution.
Thank you!
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Ran the 'apport-collect 1875199' command as requested by Ubuntu Kernel
Bot to provide additional information. Also added link to video that
shows the behavior in comment #6.
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apport information
** Attachment added: "RfKill.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365284/+files/RfKill.txt
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apport information
** Attachment added: "WifiSyslog.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365286/+files/WifiSyslog.txt
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apport information
** Attachment added: "UdevDb.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365285/+files/UdevDb.txt
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** Attachment added: "PulseList.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365283/+files/PulseList.txt
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** Attachment added: "Lsusb-v.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365278/+files/Lsusb-v.txt
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** Attachment added: "IwConfig.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365273/+files/IwConfig.txt
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** Attachment added: "ProcInterrupts.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365281/+files/ProcInterrupts.txt
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** Attachment added: "ProcCpuinfoMinimal.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365280/+files/ProcCpuinfoMinimal.txt
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** Attachment added: "CurrentDmesg.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365272/+files/CurrentDmesg.txt
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** Attachment added: "Lspci-vt.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365275/+files/Lspci-vt.txt
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** Attachment added: "Lsusb.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365276/+files/Lsusb.txt
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** Attachment added: "CRDA.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365271/+files/CRDA.txt
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** Attachment added: "Lspci.txt"
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** Attachment added: "ProcCpuinfo.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365279/+files/ProcCpuinfo.txt
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** Attachment added: "ProcModules.txt"
https://bugs.launchpad.net/bugs/1875199/+attachment/5365282/+files/ProcModules.txt
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** Attachment added: "Lsusb-t.txt"
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apport information
** Tags added: apport-collected
** Description changed:
No sound output. Only a 'Dummy' audio output device is listed in the
Gnome Sound application.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3
ProcVersionSignature:
I have uploaded a video that shows the problem in more detail, and shows
what happens during the audio tests when using the Ubuntu Audio Bug
reporting tool:
https://youtu.be/gJNpK3Mgw2U
Please let me know if I can provide any additional information, and
thank you in advance for the help.
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Hi Hui,
Thank you for reviewing my bug report so quickly.
When I gathered the original information in my bug report, standard
analog stereo speakers were connected to the host system's 3.5mm analog
audio output jack.
The first test tone played by the bug report generator was heard via
these
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