[Kernel-packages] [Bug 1745828] Re: Ubuntu 16.04 can't find any Bluetooth devices

2018-01-30 Thread Daniel van Vugt
Thanks.

Yes you can ignore bug 1542743 now. I was confused by your mentioning
"AR3012" but it turns out you don't have one of them. It was only a
diagnostic question you pasted.

I can see that you have a:

  Realtek Semiconductor Co., Ltd. RTL8821AE 802.11ac PCIe Wireless
Network Adapter

which seems to be loading wifi firmware OK and then not so OK for
Bluetooth...

[   13.648049] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
[   13.668472] rtl8821ae: Using firmware rtlwifi/rtl8821aefw_29.bin
[   13.668476] rtl8821ae: Using firmware rtlwifi/rtl8821aefw_wowlan.bin
...
[   13.702717] bluetooth hci0: Direct firmware load for 
rtl_bt/rtl8821a_config.bin failed with error -2
[   13.702719] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin

All the firmware files come from package 'linux-firmware'. The missing
file "rtl8821a_config.bin" may be the problem, or may not be...

It's also possible you need a fix in the kernel itself (package
'linux'), which is where the driver is that depends on having firmware
preloaded.

Just in case the latest kernel fixes this issue, please try installing one of 
the newest ones like 4.15 which was released this week:
  http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D

** Summary changed:

- Ubuntu 16.04 can't find any Bluetooth devices
+ [rtl8821a] Ubuntu 16.04 can't find any Bluetooth devices

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Title:
  [rtl8821a] Ubuntu 16.04 can't find any Bluetooth devices

Status in bluez package in Ubuntu:
  Incomplete
Status in linux package in Ubuntu:
  Incomplete

Bug description:
  It is ON and VISIBLE in the control panel.  My iPhone can see two
  other devices but it can't see the computer, and the computer  can't
  see anything, even if left searching for tens of minutes.

  The previous answers listed below suggest the following diagnostics

  Bluetooth not working after update
  How can I make my bluetooth works on Ubuntu 16.04?
  Ubuntu 16.04 bluetooth not working (Dell XPS13)
  Bluetooth (Atheros AR3012) not working on Ubuntu 16.04
  Bluetooth not working on Ubuntu 16.04 LTS
  Bluetooth cannot find any devices
  Stuck on a bluetooth problem

  The service seems to be running

  /home >sudo service bluetooth status
  ● bluetooth.service - Bluetooth service
 Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor 
preset
 Active: active (running) since Thu 2018-01-25 09:16:43 GMT; 1h 46min ago
   Docs: man:bluetoothd(8)
   Main PID: 790 (bluetoothd)
 Status: "Running"
 CGroup: /system.slice/bluetooth.service
 └─790 /usr/lib/bluetooth/bluetoothd

  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.

  and not blocked

  /home >rfkill list
  0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
  1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

  I have edited /etc/bluetooth/main.conf to include

  AutoEnable=true

  but I noted that the entire file was commented out.

  The kernel seems reasonably up to date

   >uname -a
  Linux george-CM6330 4.13.0-26-generic #29~16.04.2-Ubuntu SMP Tue Jan 9 
22:00:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  I wonder if I need a device driver, but I have no idea how to find
  out.  The following diagnostics may help some of you knowledgeable
  people find out.

   >hcitool dev
  Devices:
hci024:0A:64:F5:EE:86

  and the output of dmsg is

  >dmesg | grep Blue
  [2.030855] usb 1-1.4: Product: Bluetooth Radio 
  [   13.806355] Bluetooth: Core ver 2.22
  [   13.806369] Bluetooth: HCI device and connection manager initialized
  [   13.806372] Bluetooth: HCI socket layer initialized
  [   13.806373] Bluetooth: L2CAP socket layer initialized
  [   13.806377] Bluetooth: SCO socket layer initialized
  [   13.827384] Bluetooth: hci0: rtl: examining hci_ver=06 hci_rev=000a 
lmp_ver=06 lmp_subver=8821
  [   13.827386] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
  [   13.865327] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin
  [   13.877382] Bluetooth: hci0: rom_version status=0 

[Kernel-packages] [Bug 1745828] Re: Ubuntu 16.04 can't find any Bluetooth devices

2018-01-30 Thread George Hunter
bug 1542743 takes me into uncharted territory - patching the kernel is
well outside my comfort zone. But the fix suggested at #14 does not work
(see #35) for the kernel version 4.13 which I believe is the one I have.

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Title:
  Ubuntu 16.04 can't find any Bluetooth devices

Status in bluez package in Ubuntu:
  Incomplete
Status in linux package in Ubuntu:
  Incomplete

Bug description:
  It is ON and VISIBLE in the control panel.  My iPhone can see two
  other devices but it can't see the computer, and the computer  can't
  see anything, even if left searching for tens of minutes.

  The previous answers listed below suggest the following diagnostics

  Bluetooth not working after update
  How can I make my bluetooth works on Ubuntu 16.04?
  Ubuntu 16.04 bluetooth not working (Dell XPS13)
  Bluetooth (Atheros AR3012) not working on Ubuntu 16.04
  Bluetooth not working on Ubuntu 16.04 LTS
  Bluetooth cannot find any devices
  Stuck on a bluetooth problem

  The service seems to be running

  /home >sudo service bluetooth status
  ● bluetooth.service - Bluetooth service
 Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor 
preset
 Active: active (running) since Thu 2018-01-25 09:16:43 GMT; 1h 46min ago
   Docs: man:bluetoothd(8)
   Main PID: 790 (bluetoothd)
 Status: "Running"
 CGroup: /system.slice/bluetooth.service
 └─790 /usr/lib/bluetooth/bluetoothd

  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.

  and not blocked

  /home >rfkill list
  0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
  1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

  I have edited /etc/bluetooth/main.conf to include

  AutoEnable=true

  but I noted that the entire file was commented out.

  The kernel seems reasonably up to date

   >uname -a
  Linux george-CM6330 4.13.0-26-generic #29~16.04.2-Ubuntu SMP Tue Jan 9 
22:00:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  I wonder if I need a device driver, but I have no idea how to find
  out.  The following diagnostics may help some of you knowledgeable
  people find out.

   >hcitool dev
  Devices:
hci024:0A:64:F5:EE:86

  and the output of dmsg is

  >dmesg | grep Blue
  [2.030855] usb 1-1.4: Product: Bluetooth Radio 
  [   13.806355] Bluetooth: Core ver 2.22
  [   13.806369] Bluetooth: HCI device and connection manager initialized
  [   13.806372] Bluetooth: HCI socket layer initialized
  [   13.806373] Bluetooth: L2CAP socket layer initialized
  [   13.806377] Bluetooth: SCO socket layer initialized
  [   13.827384] Bluetooth: hci0: rtl: examining hci_ver=06 hci_rev=000a 
lmp_ver=06 lmp_subver=8821
  [   13.827386] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
  [   13.865327] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin
  [   13.877382] Bluetooth: hci0: rom_version status=0 version=1
  [   13.877387] Bluetooth: cfg_sz 0, total size 17428
  [   16.550280] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   16.550281] Bluetooth: BNEP filters: protocol multicast
  [   16.550284] Bluetooth: BNEP socket layer initialized
  [   27.868345] Bluetooth: RFCOMM TTY layer initialized
  [   27.868350] Bluetooth: RFCOMM socket layer initialized
  [   27.868354] Bluetooth: RFCOMM ver 1.11

  and of lsusb is

  >lsusb
  Bus 002 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
  Bus 002 Device 006: ID 04b8:0849 Seiko Epson Corp. Stylus SX205
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 04e8:6123 Samsung Electronics Co., Ltd 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 004: ID 13d3:3414 IMC Networks 
  Bus 001 Device 003: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
  Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 

[Kernel-packages] [Bug 1745828] Re: Ubuntu 16.04 can't find any Bluetooth devices

2018-01-30 Thread George Hunter
apport information

** Tags added: apport-collected xenial

** Description changed:

  It is ON and VISIBLE in the control panel.  My iPhone can see two other
  devices but it can't see the computer, and the computer  can't see
  anything, even if left searching for tens of minutes.
  
  The previous answers listed below suggest the following diagnostics
  
  Bluetooth not working after update
  How can I make my bluetooth works on Ubuntu 16.04?
  Ubuntu 16.04 bluetooth not working (Dell XPS13)
  Bluetooth (Atheros AR3012) not working on Ubuntu 16.04
  Bluetooth not working on Ubuntu 16.04 LTS
  Bluetooth cannot find any devices
  Stuck on a bluetooth problem
  
  The service seems to be running
  
  /home >sudo service bluetooth status
  ● bluetooth.service - Bluetooth service
 Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor 
preset
 Active: active (running) since Thu 2018-01-25 09:16:43 GMT; 1h 46min ago
   Docs: man:bluetoothd(8)
   Main PID: 790 (bluetoothd)
 Status: "Running"
 CGroup: /system.slice/bluetooth.service
 └─790 /usr/lib/bluetooth/bluetoothd
  
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  
  and not blocked
  
  /home >rfkill list
  0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
  1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
  
  I have edited /etc/bluetooth/main.conf to include
  
  AutoEnable=true
  
  but I noted that the entire file was commented out.
  
  The kernel seems reasonably up to date
  
   >uname -a
  Linux george-CM6330 4.13.0-26-generic #29~16.04.2-Ubuntu SMP Tue Jan 9 
22:00:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
  
  I wonder if I need a device driver, but I have no idea how to find out.
  The following diagnostics may help some of you knowledgeable people find
  out.
  
   >hcitool dev
  Devices:
hci024:0A:64:F5:EE:86
  
  and the output of dmsg is
  
  >dmesg | grep Blue
  [2.030855] usb 1-1.4: Product: Bluetooth Radio 
  [   13.806355] Bluetooth: Core ver 2.22
  [   13.806369] Bluetooth: HCI device and connection manager initialized
  [   13.806372] Bluetooth: HCI socket layer initialized
  [   13.806373] Bluetooth: L2CAP socket layer initialized
  [   13.806377] Bluetooth: SCO socket layer initialized
  [   13.827384] Bluetooth: hci0: rtl: examining hci_ver=06 hci_rev=000a 
lmp_ver=06 lmp_subver=8821
  [   13.827386] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
  [   13.865327] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin
  [   13.877382] Bluetooth: hci0: rom_version status=0 version=1
  [   13.877387] Bluetooth: cfg_sz 0, total size 17428
  [   16.550280] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   16.550281] Bluetooth: BNEP filters: protocol multicast
  [   16.550284] Bluetooth: BNEP socket layer initialized
  [   27.868345] Bluetooth: RFCOMM TTY layer initialized
  [   27.868350] Bluetooth: RFCOMM socket layer initialized
  [   27.868354] Bluetooth: RFCOMM ver 1.11
  
  and of lsusb is
  
  >lsusb
  Bus 002 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
  Bus 002 Device 006: ID 04b8:0849 Seiko Epson Corp. Stylus SX205
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 04e8:6123 Samsung Electronics Co., Ltd 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 004: ID 13d3:3414 IMC Networks 
  Bus 001 Device 003: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
  Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  
  Thanking you in anticipation
+ --- 
+ ApportVersion: 2.20.1-0ubuntu2.15
+ Architecture: amd64
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 16.04
+ InstallationDate: Installed on 2017-09-06 (145 days ago)
+ InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 
(20170215.2)
+ InterestingModules: rfcomm bnep btusb bluetooth
+ MachineType: ASUSTeK Computer INC. CM6330_CM6630_CM6730_CM6830_M11AA-8
+ 

[Kernel-packages] [Bug 1745828] Re: Ubuntu 16.04 can't find any Bluetooth devices

2018-01-29 Thread Daniel van Vugt
Oh, actually this sounds like bug 1542743. Please also try the
workaround mentioned there.

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to bluez in Ubuntu.
https://bugs.launchpad.net/bugs/1745828

Title:
  Ubuntu 16.04 can't find any Bluetooth devices

Status in bluez package in Ubuntu:
  Incomplete
Status in linux package in Ubuntu:
  Incomplete

Bug description:
  It is ON and VISIBLE in the control panel.  My iPhone can see two
  other devices but it can't see the computer, and the computer  can't
  see anything, even if left searching for tens of minutes.

  The previous answers listed below suggest the following diagnostics

  Bluetooth not working after update
  How can I make my bluetooth works on Ubuntu 16.04?
  Ubuntu 16.04 bluetooth not working (Dell XPS13)
  Bluetooth (Atheros AR3012) not working on Ubuntu 16.04
  Bluetooth not working on Ubuntu 16.04 LTS
  Bluetooth cannot find any devices
  Stuck on a bluetooth problem

  The service seems to be running

  /home >sudo service bluetooth status
  ● bluetooth.service - Bluetooth service
 Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor 
preset
 Active: active (running) since Thu 2018-01-25 09:16:43 GMT; 1h 46min ago
   Docs: man:bluetoothd(8)
   Main PID: 790 (bluetoothd)
 Status: "Running"
 CGroup: /system.slice/bluetooth.service
 └─790 /usr/lib/bluetooth/bluetoothd

  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.

  and not blocked

  /home >rfkill list
  0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
  1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

  I have edited /etc/bluetooth/main.conf to include

  AutoEnable=true

  but I noted that the entire file was commented out.

  The kernel seems reasonably up to date

   >uname -a
  Linux george-CM6330 4.13.0-26-generic #29~16.04.2-Ubuntu SMP Tue Jan 9 
22:00:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  I wonder if I need a device driver, but I have no idea how to find
  out.  The following diagnostics may help some of you knowledgeable
  people find out.

   >hcitool dev
  Devices:
hci024:0A:64:F5:EE:86

  and the output of dmsg is

  >dmesg | grep Blue
  [2.030855] usb 1-1.4: Product: Bluetooth Radio 
  [   13.806355] Bluetooth: Core ver 2.22
  [   13.806369] Bluetooth: HCI device and connection manager initialized
  [   13.806372] Bluetooth: HCI socket layer initialized
  [   13.806373] Bluetooth: L2CAP socket layer initialized
  [   13.806377] Bluetooth: SCO socket layer initialized
  [   13.827384] Bluetooth: hci0: rtl: examining hci_ver=06 hci_rev=000a 
lmp_ver=06 lmp_subver=8821
  [   13.827386] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
  [   13.865327] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin
  [   13.877382] Bluetooth: hci0: rom_version status=0 version=1
  [   13.877387] Bluetooth: cfg_sz 0, total size 17428
  [   16.550280] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   16.550281] Bluetooth: BNEP filters: protocol multicast
  [   16.550284] Bluetooth: BNEP socket layer initialized
  [   27.868345] Bluetooth: RFCOMM TTY layer initialized
  [   27.868350] Bluetooth: RFCOMM socket layer initialized
  [   27.868354] Bluetooth: RFCOMM ver 1.11

  and of lsusb is

  >lsusb
  Bus 002 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
  Bus 002 Device 006: ID 04b8:0849 Seiko Epson Corp. Stylus SX205
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 04e8:6123 Samsung Electronics Co., Ltd 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 004: ID 13d3:3414 IMC Networks 
  Bus 001 Device 003: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
  Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  Thanking you in anticipation

To manage notifications about this bug go to:

[Kernel-packages] [Bug 1745828] Re: Ubuntu 16.04 can't find any Bluetooth devices

2018-01-29 Thread Daniel van Vugt
This sounds like it could be a firmware (missing) issue. Please attach
full output from 'dmesg', and also run this command to attach more
information automatically:

  apport-collect 1745828

** Changed in: bluez (Ubuntu)
   Status: New => Incomplete

** Also affects: linux (Ubuntu)
   Importance: Undecided
   Status: New

** Changed in: linux (Ubuntu)
   Status: New => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to bluez in Ubuntu.
https://bugs.launchpad.net/bugs/1745828

Title:
  Ubuntu 16.04 can't find any Bluetooth devices

Status in bluez package in Ubuntu:
  Incomplete
Status in linux package in Ubuntu:
  Incomplete

Bug description:
  It is ON and VISIBLE in the control panel.  My iPhone can see two
  other devices but it can't see the computer, and the computer  can't
  see anything, even if left searching for tens of minutes.

  The previous answers listed below suggest the following diagnostics

  Bluetooth not working after update
  How can I make my bluetooth works on Ubuntu 16.04?
  Ubuntu 16.04 bluetooth not working (Dell XPS13)
  Bluetooth (Atheros AR3012) not working on Ubuntu 16.04
  Bluetooth not working on Ubuntu 16.04 LTS
  Bluetooth cannot find any devices
  Stuck on a bluetooth problem

  The service seems to be running

  /home >sudo service bluetooth status
  ● bluetooth.service - Bluetooth service
 Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor 
preset
 Active: active (running) since Thu 2018-01-25 09:16:43 GMT; 1h 46min ago
   Docs: man:bluetoothd(8)
   Main PID: 790 (bluetoothd)
 Status: "Running"
 CGroup: /system.slice/bluetooth.service
 └─790 /usr/lib/bluetooth/bluetoothd

  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.

  and not blocked

  /home >rfkill list
  0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
  1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

  I have edited /etc/bluetooth/main.conf to include

  AutoEnable=true

  but I noted that the entire file was commented out.

  The kernel seems reasonably up to date

   >uname -a
  Linux george-CM6330 4.13.0-26-generic #29~16.04.2-Ubuntu SMP Tue Jan 9 
22:00:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  I wonder if I need a device driver, but I have no idea how to find
  out.  The following diagnostics may help some of you knowledgeable
  people find out.

   >hcitool dev
  Devices:
hci024:0A:64:F5:EE:86

  and the output of dmsg is

  >dmesg | grep Blue
  [2.030855] usb 1-1.4: Product: Bluetooth Radio 
  [   13.806355] Bluetooth: Core ver 2.22
  [   13.806369] Bluetooth: HCI device and connection manager initialized
  [   13.806372] Bluetooth: HCI socket layer initialized
  [   13.806373] Bluetooth: L2CAP socket layer initialized
  [   13.806377] Bluetooth: SCO socket layer initialized
  [   13.827384] Bluetooth: hci0: rtl: examining hci_ver=06 hci_rev=000a 
lmp_ver=06 lmp_subver=8821
  [   13.827386] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
  [   13.865327] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin
  [   13.877382] Bluetooth: hci0: rom_version status=0 version=1
  [   13.877387] Bluetooth: cfg_sz 0, total size 17428
  [   16.550280] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   16.550281] Bluetooth: BNEP filters: protocol multicast
  [   16.550284] Bluetooth: BNEP socket layer initialized
  [   27.868345] Bluetooth: RFCOMM TTY layer initialized
  [   27.868350] Bluetooth: RFCOMM socket layer initialized
  [   27.868354] Bluetooth: RFCOMM ver 1.11

  and of lsusb is

  >lsusb
  Bus 002 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
  Bus 002 Device 006: ID 04b8:0849 Seiko Epson Corp. Stylus SX205
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 04e8:6123 Samsung Electronics Co., Ltd 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 004: ID 13d3:3414 IMC Networks 
  Bus 001 Device 003: ID 

[Kernel-packages] [Bug 1745828] Re: Ubuntu 16.04 can't find any Bluetooth devices

2018-01-29 Thread Brian Murray
** Package changed: ubuntu => bluez (Ubuntu)

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https://bugs.launchpad.net/bugs/1745828

Title:
  Ubuntu 16.04 can't find any Bluetooth devices

Status in bluez package in Ubuntu:
  New

Bug description:
  It is ON and VISIBLE in the control panel.  My iPhone can see two
  other devices but it can't see the computer, and the computer  can't
  see anything, even if left searching for tens of minutes.

  The previous answers listed below suggest the following diagnostics

  Bluetooth not working after update
  How can I make my bluetooth works on Ubuntu 16.04?
  Ubuntu 16.04 bluetooth not working (Dell XPS13)
  Bluetooth (Atheros AR3012) not working on Ubuntu 16.04
  Bluetooth not working on Ubuntu 16.04 LTS
  Bluetooth cannot find any devices
  Stuck on a bluetooth problem

  The service seems to be running

  /home >sudo service bluetooth status
  ● bluetooth.service - Bluetooth service
 Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor 
preset
 Active: active (running) since Thu 2018-01-25 09:16:43 GMT; 1h 46min ago
   Docs: man:bluetoothd(8)
   Main PID: 790 (bluetoothd)
 Status: "Running"
 CGroup: /system.slice/bluetooth.service
 └─790 /usr/lib/bluetooth/bluetoothd

  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.

  and not blocked

  /home >rfkill list
  0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
  1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

  I have edited /etc/bluetooth/main.conf to include

  AutoEnable=true

  but I noted that the entire file was commented out.

  The kernel seems reasonably up to date

   >uname -a
  Linux george-CM6330 4.13.0-26-generic #29~16.04.2-Ubuntu SMP Tue Jan 9 
22:00:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  I wonder if I need a device driver, but I have no idea how to find
  out.  The following diagnostics may help some of you knowledgeable
  people find out.

   >hcitool dev
  Devices:
hci024:0A:64:F5:EE:86

  and the output of dmsg is

  >dmesg | grep Blue
  [2.030855] usb 1-1.4: Product: Bluetooth Radio 
  [   13.806355] Bluetooth: Core ver 2.22
  [   13.806369] Bluetooth: HCI device and connection manager initialized
  [   13.806372] Bluetooth: HCI socket layer initialized
  [   13.806373] Bluetooth: L2CAP socket layer initialized
  [   13.806377] Bluetooth: SCO socket layer initialized
  [   13.827384] Bluetooth: hci0: rtl: examining hci_ver=06 hci_rev=000a 
lmp_ver=06 lmp_subver=8821
  [   13.827386] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
  [   13.865327] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin
  [   13.877382] Bluetooth: hci0: rom_version status=0 version=1
  [   13.877387] Bluetooth: cfg_sz 0, total size 17428
  [   16.550280] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   16.550281] Bluetooth: BNEP filters: protocol multicast
  [   16.550284] Bluetooth: BNEP socket layer initialized
  [   27.868345] Bluetooth: RFCOMM TTY layer initialized
  [   27.868350] Bluetooth: RFCOMM socket layer initialized
  [   27.868354] Bluetooth: RFCOMM ver 1.11

  and of lsusb is

  >lsusb
  Bus 002 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
  Bus 002 Device 006: ID 04b8:0849 Seiko Epson Corp. Stylus SX205
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 04e8:6123 Samsung Electronics Co., Ltd 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 004: ID 13d3:3414 IMC Networks 
  Bus 001 Device 003: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
  Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  Thanking you in anticipation

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