[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
*** This bug is a duplicate of bug 1878007 *** https://bugs.launchpad.net/bugs/1878007 ** This bug has been marked a duplicate of bug 1878007 Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
As this is not a suspend issue I have filled this new bug report https://bugs.launchpad.net/ubuntu/+bug/1878007 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
The issue is definitely not in the suspension, the freeze is happening when the screen is turned off. It can be reproduced using: "xset dpms force off" -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Update: this also affects Ubuntu 20.04 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
@emilio96 I think it's not a hardware problem, I just installed a xenial based distribution and suspend worked just fine in the clean installation before installing any updates, so the issue has being introduced in some update. It doesn't seem to be the kernel, because after the update I have started with the initial kernel and the problem remains. It's maybe related with xorg or video controllers. I will make a clean install again and start updating only some packages to find which one introduced the issue. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
I have the same issue, any update about it? I know peoples that sent his pc to Dell, because they thought that was an hardware problem, but they haven't resolved this problem yet (also after recived pc under warrenty). I don't know if that information coult be useful. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Ok, I have found a new clue, I have disabled the suspension in the energy configuration, but when the screen goes off the system equally freeze, so, or the system is ignoring the config options and is still suspending (I don't think so but is a possibility), or the crash is not specific of the suspend process and is more related with the screen off process or video driver. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Ok, I have installed the rc7 of the kernel v5.3, and if I enter in the root prompt of the recovery mode, and type "systemctl suspend" the laptop seems to suspend properly (the power button led turns off and the fan stop) but then it freeze recovering. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Thanks guys, I will take a look at @kaihengfeng link for trying to debug and search for some clues -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
It broke again today :( Maybe the the solution earlier didn't work -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Also another thing I noticed was that if the suspend fails and I force shut it down, I will have to reboot after getting back into ubuntu or the suspend will keep failing -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Have you tried updating your bios? I had the issue with a dell inspiron 7370 with a ssd and dual boot windows/ubuntu 19.04.I had the issue. It works most of the times now. However, sometimes it still breaks. From the debug guide, I tried skipping bios and it seemed to work fine. So I updated the bios.It seems like updating the bios helped with the issue for me. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
In general we should find "PM: suspend entry (deep)" when attempting to suspend but it's not in the log. So the system may freeze before that. Since nothing useful was logged, I don't think I am capable of debugging this. If you want to take the adventure, this can be a good start: https://01.org/linuxgraphics/documentation/development/how-debug-suspend-resume-issues -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Hi kaihengfeng, I could swear I sent the log right after a crash. Anyway, I attach another one (the first boot just after a crash) ** Attachment added: "journalctl.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+attachment/5284278/+files/journalctl.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
I don't see any suspend attempt in the log. Please collect the log in the next boot after the issue happened. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Hi, I am attaching the `journalctl -k -b -1` output ** Attachment added: "journalctl.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+attachment/5282975/+files/journalctl.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Ok, please attach `journalctl -k -b -1` once the issue happens. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Hi kaihengfeng, thanks for your help, I had installed the last mainline version: Linux cccaballero-Inspiron-7373 5.3.0-050300rc4-generic #201908111734 SMP Sun Aug 11 21:37:12 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux And this is what happened: - first boot after the kernel was installed: I click suspend and it works ok, the device entered in suspend state, and recovered ok. Afther the first successful suspension, I tried to suspend again and the device rebooted - second boot after the kernel was installed: I click suspend and it works ok, the device entered in suspend state, and recovered ok. Afther the first successful suspension, I tried to suspend again and the device freezed just like in the bug description. - third boot after the kernel was installed: I click suspend and the device freezed just like in the bug description. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Please test latest mainline kernel: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3-rc4/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
I am facing the same issue on Dell Inspiron 7373. When I suspend my machine, the screen freezes. I can not use the keyboard nor the touchpad nor any USB device. I have to force to shut down and start again. Let me know if I can help with information on my environment to feed this issue. Thanks! -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Confirmed Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1832144] Re: Ubuntu 19.04 suspend freeze on Dell inspiron 7373
** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1832144 Title: Ubuntu 19.04 suspend freeze on Dell inspiron 7373 Status in linux package in Ubuntu: Incomplete Bug description: I have installed Ubuntu 19.04 in my Dell Inspiron 7373 and I am getting issues with suspend. When I lock the case or write the "systemctl suspend" command, the screen turn off, the system freeze and the laptop keeps turned on. I need to force the laptop turn off and on again. There are some cases when it suspends without issues, but most of the time it freezes. There are some workarounds for issues like this one but they are mostly for laptops using nvidia graphics. I am not sure how to provide debug information about this issue, but I can give it if someone tells me how to do it. "lsb_release -rd" output: Description:Ubuntu 19.04 Release:19.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
