apport information ** Attachment added: "Lsusb.txt" https://bugs.launchpad.net/bugs/1353050/+attachment/4170578/+files/Lsusb.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1353050 Title: External USB3 device does not work in USB3 port Status in “linux” package in Ubuntu: Confirmed Bug description: External USB3 drive (Seagate GoFlex) connected to a USB3 port fails to mount on OS. Same unit works on USB2 ports (at USB2 speeds). I expect my external USB3 drive to be recognized by the OS and able to operate at USB3 speeds. Mint 17 64-bit Cinammon (Ubuntu 14.04). Necessary details below or attached. Ubuntu 3.13.0-24.46-generic 3.13.9 Description: Linux Mint 17 Qiana Release: 17 I have a Gigabyte GA-990FXA-UD3 motherboard. UEFI/BIOS set to enable legacy USB support and both XHCI and EHCI handoff to OS (disabling these has no effect). Same bug reported here: https://bugs.launchpad.net/linuxmint/+bug/1348669 $dmesg | grep "usb 9-4" [ 2133.637961] usb 9-4: new SuperSpeed USB device number 2 using xhci_hcd [ 2133.653736] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2133.654362] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2133.654370] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2133.654377] usb 9-4: Product: GoFlex Desk [ 2133.654383] usb 9-4: Manufacturer: Seagate [ 2133.654388] usb 9-4: SerialNumber: NA0LP2NG [ 2147.687559] usb 9-4: reset SuperSpeed USB device number 2 using xhci_hcd [ 2147.703314] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2147.703610] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2147.703784] usb 9-4: USB disconnect, device number 2 [ 2148.092071] usb 9-4: new SuperSpeed USB device number 3 using xhci_hcd [ 2148.107823] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2148.108449] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2148.108457] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2148.108464] usb 9-4: Product: GoFlex Desk [ 2148.108470] usb 9-4: Manufacturer: Seagate [ 2148.108475] usb 9-4: SerialNumber: NA0LP2NG [ 2154.227723] usb 9-4: reset SuperSpeed USB device number 3 using xhci_hcd [ 2154.243565] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2154.243813] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2154.244021] usb 9-4: USB disconnect, device number 3 [ 2154.632267] usb 9-4: new SuperSpeed USB device number 4 using xhci_hcd [ 2154.648038] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2154.648678] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2154.648687] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2154.648694] usb 9-4: Product: GoFlex Desk [ 2154.648700] usb 9-4: Manufacturer: Seagate [ 2154.648705] usb 9-4: SerialNumber: NA0LP2NG [ 2160.768006] usb 9-4: reset SuperSpeed USB device number 4 using xhci_hcd [ 2160.783745] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2160.783997] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2160.784203] usb 9-4: USB disconnect, device number 4 [ 2161.172418] usb 9-4: new SuperSpeed USB device number 5 using xhci_hcd [ 2161.188263] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2161.188887] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2161.188896] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2161.188903] usb 9-4: Product: GoFlex Desk [ 2161.188908] usb 9-4: Manufacturer: Seagate [ 2161.188913] usb 9-4: SerialNumber: NA0LP2NG [ 2167.308200] usb 9-4: reset SuperSpeed USB device number 5 using xhci_hcd [ 2167.323943] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2167.324190] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2167.324401] usb 9-4: USB disconnect, device number 5 [ 2167.712527] usb 9-4: new SuperSpeed USB device number 6 using xhci_hcd [ 2167.728431] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2167.729066] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2167.729074] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2167.729081] usb 9-4: Product: GoFlex Desk [ 2167.729087] usb 9-4: Manufacturer: Seagate [ 2167.729092] usb 9-4: SerialNumber: NA0LP2NG [ 2173.848366] usb 9-4: reset SuperSpeed USB device number 6 using xhci_hcd [ 2173.864136] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2173.864388] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2173.864612] usb 9-4: USB disconnect, device number 6 [ 2174.252856] usb 9-4: new SuperSpeed USB device number 7 using xhci_hcd [ 2174.268644] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2174.269349] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2174.269357] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2174.269364] usb 9-4: Product: GoFlex Desk [ 2174.269370] usb 9-4: Manufacturer: Seagate [ 2174.269375] usb 9-4: SerialNumber: NA0LP2NG [ 2180.388613] usb 9-4: reset SuperSpeed USB device number 7 using xhci_hcd [ 2180.404363] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2180.404611] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2180.404831] usb 9-4: USB disconnect, device number 7 [ 2180.945241] usb 9-4: new SuperSpeed USB device number 8 using xhci_hcd [ 2180.961019] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2180.961691] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2180.961704] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2180.961712] usb 9-4: Product: GoFlex Desk [ 2180.961718] usb 9-4: Manufacturer: Seagate [ 2180.961723] usb 9-4: SerialNumber: NA0LP2NG [ 2187.080974] usb 9-4: reset SuperSpeed USB device number 8 using xhci_hcd [ 2187.096759] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2187.097008] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2187.097218] usb 9-4: USB disconnect, device number 8 [ 2187.485426] usb 9-4: new SuperSpeed USB device number 9 using xhci_hcd [ 2187.501262] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2187.501891] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2187.501899] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2187.501905] usb 9-4: Product: GoFlex Desk [ 2187.501911] usb 9-4: Manufacturer: Seagate [ 2187.501916] usb 9-4: SerialNumber: NA0LP2NG [ 2193.621110] usb 9-4: reset SuperSpeed USB device number 9 using xhci_hcd [ 2193.636959] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2193.637216] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2193.637424] usb 9-4: USB disconnect, device number 9 [ 2194.025521] usb 9-4: new SuperSpeed USB device number 10 using xhci_hcd [ 2194.041416] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2194.042070] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2194.042078] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2194.042085] usb 9-4: Product: GoFlex Desk [ 2194.042091] usb 9-4: Manufacturer: Seagate [ 2194.042096] usb 9-4: SerialNumber: NA0LP2NG [ 2200.161400] usb 9-4: reset SuperSpeed USB device number 10 using xhci_hcd [ 2200.177115] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2200.177388] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2200.177599] usb 9-4: USB disconnect, device number 10 [ 2200.565859] usb 9-4: new SuperSpeed USB device number 11 using xhci_hcd [ 2200.581678] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2200.582342] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2200.582351] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2200.582358] usb 9-4: Product: GoFlex Desk [ 2200.582363] usb 9-4: Manufacturer: Seagate [ 2200.582368] usb 9-4: SerialNumber: NA0LP2NG [ 2206.701605] usb 9-4: reset SuperSpeed USB device number 11 using xhci_hcd [ 2206.717335] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2206.717582] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2206.717790] usb 9-4: USB disconnect, device number 11 [ 2207.126038] usb 9-4: new SuperSpeed USB device number 12 using xhci_hcd [ 2207.141900] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2207.142578] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2207.142588] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2207.142595] usb 9-4: Product: GoFlex Desk [ 2207.142601] usb 9-4: Manufacturer: Seagate [ 2207.142606] usb 9-4: SerialNumber: NA0LP2NG [ 2213.261855] usb 9-4: reset SuperSpeed USB device number 12 using xhci_hcd [ 2213.277557] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2213.277809] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2213.278025] usb 9-4: USB disconnect, device number 12 [ 2213.666203] usb 9-4: new SuperSpeed USB device number 13 using xhci_hcd [ 2213.682084] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2213.682709] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5 [ 2213.682717] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [ 2213.682724] usb 9-4: Product: GoFlex Desk [ 2213.682729] usb 9-4: Manufacturer: Seagate [ 2213.682734] usb 9-4: SerialNumber: NA0LP2NG [ 2219.802029] usb 9-4: reset SuperSpeed USB device number 13 using xhci_hcd [ 2219.817772] usb 9-4: Parent hub missing LPM exit latency info. Power management will be impacted. [ 2219.818020] usb 9-4: Busted HC? Not enough HCD resources for old configuration. [ 2219.818212] usb 9-4: USB disconnect, device number 13 --- ApportVersion: 2.14.1-0ubuntu3.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: terra 2551 F.... pulseaudio /dev/snd/controlC0: terra 2551 F.... pulseaudio /dev/snd/pcmC0D0p: terra 2551 F...m pulseaudio CurrentDesktop: X-Cinnamon DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=091e95f5-83e3-4453-8e4c-69b42ff82383 InstallationDate: Installed on 2014-07-23 (13 days ago) InstallationMedia: Linux Mint 17 "Qiana" - Release amd64 20140530 MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. NonfreeKernelModules: nvidia Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_CA.UTF-8 SHELL=/bin/bash ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=5a7e7709-cf07-4d16-9a2b-00cc78638015 ro iommu=soft quiet splash nomdmonddf nomdmonisw ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9 RelatedPackageVersions: linux-restricted-modules-3.13.0-24-generic N/A linux-backports-modules-3.13.0-24-generic N/A linux-firmware 1.127 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: qiana Uname: Linux 3.13.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers _MarkForUpload: True dmi.bios.date: 07/15/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F2 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: 990FXA-UD3 dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF2:bd07/15/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rn990FXA-UD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. 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