[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I just started experiencing this issue again, last week. Same hardware: Precision 5520 with thunderbolt dock Dell TB-16. Kernel 5.11.0-22-generic on hirsute. ---8<--- Jun 27 14:53:11 vesho kernel: xhci_hcd :0e:00.0: ERROR unknown event type 15 Jun 27 14:53:16 vesho kernel: xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. Jun 27 14:53:16 vesho kernel: xhci_hcd :0e:00.0: USBSTS: Jun 27 14:53:16 vesho kernel: xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead Jun 27 14:53:16 vesho kernel: xhci_hcd :0e:00.0: HC died; cleaning up Jun 27 14:53:16 vesho kernel: usb 3-1: USB disconnect, device number 2 Jun 27 14:53:16 vesho kernel: usb 3-1.1: USB disconnect, device number 3 Jun 27 14:53:16 vesho kernel: usb 3-1.1.1: USB disconnect, device number 5 Jun 27 14:53:16 vesho kernel: usb 3-1.1.1.4: USB disconnect, device number 7 Jun 27 14:53:16 vesho kernel: usb 4-1: USB disconnect, device number 2 Jun 27 14:53:16 vesho kernel: usb 4-1.1: USB disconnect, device number 3 Jun 27 14:53:16 vesho kernel: usb 4-1.2: USB disconnect, device number 4 Jun 27 14:53:16 vesho kernel: usb 3-1.1.4: USB disconnect, device number 6 Jun 27 14:53:16 vesho kernel: usb 3-1.1.5: USB disconnect, device number 9 Jun 27 14:53:16 vesho kernel: usb 3-1.5: USB disconnect, device number 4 Jun 27 14:53:16 vesho kernel: usb 3-1.6: USB disconnect, device number 8 Jun 27 14:53:16 vesho kernel: usb 3-1.6.4: USB disconnect, device number 10 Jun 27 14:53:16 vesho kernel: usb 3-1.6.5: USB disconnect, device number 11 ---8<--- -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I've been experiencing the same problem on 20.04 with a different HW setup: Lenovo thinkpad X1 Carbon gen7 (BIOS, thunderbolt controller, etc... firmware all fully up to date), and an Alogic Thunderbolt 3.0 Docking Station. It generally works fine, but every now and then, the xhci controller in the dock itself stops working causing by webcam to vanish. Interestingly no other function of the dock stops: DP still works, USB1/2 devices too such as my headset, keyboard and mouse. It may or may not be the same problem. Next time it happens I'll try capturing the relevant logs. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
#107 (sorry, my previous message was meant as an answer to #107 too!) Incidentally, linux-oem-5.10 does not fix this my issue (with a WB19TB dock). Does this kernel work well with the TB16? What are the relevant logs I should join to my bug report to linux- oem-5.10? Is dmesg output enough? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
#106 The described symptoms are so specific that it would be a really surprising coincidence if my issue had a different cause with so identical symptoms. Are you sure this is really about the dock? What if it was actually about the thunderbolt controller on the motherboard instead? I assume most people who post here also have similar computers (being Dell consumers). Another argument supporting this theory: the system switches to the faulty mode after a suspend/resume of the computer. Nothing you do with just the dock triggers the faulty mode until you suspend/resume the computer and, after that, nothing you do with the dock (including powering it down and up again) will switch the system back to the non- faulty mode until the computer is powered down. Moreover the system switches to faulty mode as soon as a computer suspend/resume occurs, even if no thunderbolt dock was actually plugged in yet when the computer was suspended. Of course I don't know what are the results of the investigations so far, so I may be completely wrong. But then it would be very interesting to know the explanation. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I still experience this on 21.04 unfortunately. It might be a different bug though. For me now, it mostly happens when suspending the laptop while connected to the Dock. After resuming I get constant resets... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
#110 (Toumas) - I no longer experience this problem when running 20.10
with the latest kernel and the latest Dell firmware update (fwupdmgr
works reasonably well, but you can also just download the firmware file
from Dell, put it on a USB dok and the preboot screen lets you apply it
directly - no MS-Windows needed).
That being said, when I had the most serious problems, the small script
attached below would take care of things semi-automatically or
automatically (follow step 4 in the header doc for completely automated
recovery - when the dock crashes, wait a few seconds and it'll auto
recover).
#!/bin/bash
### Installation Instructions:
# 1. Install file into `/usr/local/bin/reset-tb`
#
# 2. Optional: allow password less sudo by creating a file
`/etc/sudoers.d/allow-reset-tb` with the following content:
# 8<-
# ALL = NOPASSWD: /usr/local/bin/reset-tb
# 8<-
#
# 3. Optional: allow easy access from the menu by creating a file
`$HOME/.local/share/applications/Reset Thunderbolt.desktop` with the following
content:
# 8<-
# [Desktop Entry]
# Exec=bash -c 'sudo -S /usr/local/bin/reset-tb'
# Icon=amarok_playlist_refresh
# Name=Reset Thunderbolt
# NoDisplay=false
# StartupNotify=false
# 8<-
#
# 4. Optional: run a service to automatically trigger the reset and send you an
email when "unknown event type 15" error is detected, by setting your email
# in this file below, then creating a file
`/etc/systemd/system/auto-reset-tb.service` with the following content:
# 8<-
# [Unit]
# Description=Automatically reset XHCI USB bus when detecting a Thunderbolt
dock error
# [Service]
# ExecStart=/usr/local/bin/reset-tb -l
# [Install]
# WantedBy=multi-user.target
# 8<-
# Then run:
# ```
# sudo systemctl daemon-reload
# sudo systemctl enable auto-reset-tb
# sudo systemctl start auto-reset-tb
# ```
EMAIL=o...@geek.co.il
SUBJECT="Detected Thunderbolt error in your system"
MESSAGE="
Check the logs, please.
"
function do_reset() {
tbtid="$(ls /sys/bus/pci/drivers/xhci_hcd/ | grep '[0-9]' | tail -n1)"
echo "Resetting thunderbolt bus">&2
for id in $tbtid; do
echo -n $id > /sys/bus/pci/drivers/xhci_hcd/unbind
done
sleep 1
for id in $tbtid; do
echo -n $id > /sys/bus/pci/drivers/xhci_hcd/bind
done
echo "Done resetting thunderbolt bus" >&2
}
function listen_for_reset() {
dmesg -w | while read line; do
[[ "$line" =~ "xHCI host controller not responding, assume
dead" ]] || continue
(
sleep 15 # let the busses settle
do_reset
sleep 90 # don't reset too much
)&
mail -s "$SUBJECT" $EMAIL <<< "$MESSAGE Date: $(date -R)"
done
}
[ "$1" == "-l" ] && listen_for_reset || do_reset
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1766076
Title:
USB over thunderbolt turns off every once in a while
Status in Dell Sputnik:
New
Status in linux package in Ubuntu:
Incomplete
Bug description:
I'm using a USB hub in the Dell TB16 (240W) connected to a Dell
Precision 5520 using Thunderbolt 3.
Every so often (can be several times in an hour if I'm really unlucky,
some days it is less of a problem), the USB hub disconnects from the
computer and the devices connected to it lose power and stop
responding.
disconnecting and reconnecting the USB cables has no effect. I can
restore functionality by instructing the xhci_hcd driver to unbind
from the USB 3.0 Host Controller in the dock and to rebind to it using
the commands:
echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind
echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind
Here's the dmesg output when the USB hub disconnects:
279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15
[279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop
endpoint command.
[279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding,
assume dead
[279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108
[279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up
[279283.07] usb 3-1.5: Failed to suspend device, error -22
[279283.022234] usb 3-1: USB disconnect, device number 2
[279283.022235] usb 3-1.1: USB disconnect, device number 3
[279283.022236] usb 3-1.1.1: USB disconnect, device number 5
[279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8
[279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11
[279283.022326] usb 4-1: USB disconnect, device number 2
[279283.022328] usb 4-1.1: USB disconnect, device number 3
[279283.022329] usb 4-1.1.1: USB disconnect, device number 5
[279283.022998] usb 4-1.2: USB disconnect, device number 4
[279283.191217] usb 3-1.1.1.5:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Few months ago I gave up and stopped using my TB18. Easier to connect few cables once a day than fight with this. I'm much happier now. TB18 serves as an expensive laptop stand for me (elevates laptop 5 cm from table). -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
My keyboard just dropped out after a few hours with `5.10.0-1008-oem` build. It's working again after the unbind/bind sequence from above. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I'm pretty confident I'm experiencing this same issue with a TB16 on "Dell Inc. XPS 15 7590/0VYV0G, BIOS 1.9.1 12/14/2020" 1. I'm able to reset my USB without unplugging/plugging with a "fix_usb" script which does: echo -n ":3a:00.0" | sudo tee /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":3a:00.0" | sudo tee /sys/bus/pci/drivers/xhci_hcd/bind 2. [ 315.161687] usb 3-1.5: 2:1: usb_set_interface failed (-19) [ 315.161727] usb 3-1.5: Not enough bandwidth for altsetting 1 I also have a Dell 9380 I've used with this dock, and I've been able to reduce the frequency of the disconnects by installing either `laptop-mode-tools` or `tlp` and setting RUNTIME_PM_DRIVER_BLACKLIST="amdgpu nouveau nvidia pcieport radeon" This forces the "MEI" device to stay "on" rather than "auto" from a PM perspective. I experience this primarily with my USB keyboard/mouse (happens with wired/wireless and Logitech/Razer). Best ways to reproduce quickly: 1. use a USB webcam, then stop using it. About 1 in 4 times this will lock up my mouse or keyboard. 2. let the computer go to display sleep and this will frequently prevent waking via the USB keyboard/mouse. I'm presently running 20.04 with linux-generic-hwe-20.04. I'm going to test the latest 5.10 as instructed above. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
#106 - please open a separate issue to debug this. The architecture for the WD19TB is very different than the TB16 and it shouldn't be conflated into this issue. The most interesting things to include in your issue - please first try this kernel: https://launchpad.net/ubuntu/+source /linux-oem-5.10. If it persists, can you please open an issue with 'ubuntu-bug linux-oem-5.10' which will attach all the logs to your issue? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I have a very similar issue with a WD19TB under Ubuntu 20.04 (Dell Latitude 5410) and desperately browsing the net, looking for solutions. Everything works fine until I resume from suspend. Then all USB devices connected to the dock start having failures (like missing key presses for the keyboard, mouse becoming sluggish until the device is disconnected, or sound becoming bad, also I suspect the ethernet port of the dock doesn't work well anymore). This is most likely *not* a thunderbolt authorization issue (I tried all the security modes: no security/user based/key based, all show the same behavior), which is a definite difference with many reports I found here and there (and makes it hard to find the same exact one as the one I have). The present issues description from the opener seems close enough, including dmesg output (although the opener had a Dell 16TB dock). -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Georgi, if you can afford it I would switch from the TB16 to the WD19TB. The latter works much better from my experience and what I read online. I have a new issue now with the WD19TB though where GNOME constantly reconfigures the Thunderbolt device (the Thunderbolt icon in the top right notification area frequently appears). It usually does not cause any issues, but it seems like something is happening that should not happen. I wonder if there are at least two different bugs here... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I used to run into this regularly before and just recently ran into it again with the TB16. Previously I had the same issue with a different USB hub without a dock, occurring both on Windows and Linux Dell 5520 and Dell XPS 9560. Without the dock both systems were able to recover. With the dock, only Windows recovers successfully. I believe this is related to USB bandwidth exhaustion triggering a reset in some edge case. Windows recovers from this after a bit even with the dock, whereas on Linux having it occur with the dock in the chain seems to be preventing recovery. The issue is that with the dock and a daisy-chained USB hub you end up with too much stuff hanging off a single wire or possibly a single controller. It could be about power draw, heat, 5 Gigs of USB3 not being able to fit more than a single 480 Mbit USB2 bus, or that even the 5 Gigs are actually getting saturated. The reset will only occur sporadically when all USB devices happen to be under heavy load at the same instant. Attached the lsusb output from the USB-heavy XPS 9560+TB16 setup that triggers this every 20 minutes when actively using ethernet, audio interfaces, the USB3 NVME SSD and the Android device in an IDE. ** Attachment added: "lsusb.log" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1766076/+attachment/5427600/+files/lsusb.log -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
This is annoying I bought a Gigbyte 4 TB tb3(usb-c) drive to daisy chain, but it disconnects and I have to restart to get it back, and I also lose access to the things down the chain... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Found this in my syslog but no indication of why it happens. `[ 4231.104191] usb 5-1.3: reset low-speed USB device number 15 using xhci_hcd` -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Just to clarify. My peripherals are still powered on, show up in lsusb, and /proc/bus/input/devices, but no input is captured by my desktop. Happens on both Wayland and X11. Should I open a new bug for this? Seems to be related to the USB hub in the TB16. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Setting thunderbolt to No Security on my device (XPS 9500 with Ubuntu 20.10) fixes the random disconnect, but input devices still randomly stop working. The only way to fix this is to unplug them and plug them back in. When they stop working there is no disconnect message, or any other message, in my dmesg. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Responding to earlier statement in #93: Replaced the TB16 (240W) with a WD19TB (180W) and issue disappeared. Also no issues with thunderbolt user authorization setting enabled. Maybe the hardware differences (usb hub e.g.) between these docks can help you guys identify the problem. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
** Tags added: ubuntu-certified -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0 [279389.950117] hub 3-0:1.0: USB
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
@ #97 Correct me if I'm wrong, but the DELL D6000 is a DisplayLink dock in stead of a Thunderbolt dock. I would open a new bug for this. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Having the same or at least similar issue on a DELL XPS13 (9360) D600 Dock. The thunderbolt connection suddenly drops for a few seconds and the automatically reconnects again. Screens go blank for that time and all peripherals also gets disconnected. This happens randomly but at least twice an hour. All firmware is up-to-date. OS: Ubuntu 20.04 LTS (5.4.0-40-generic) Hardware: DELL XPS 13 (9360); Intel Core i7-7500U CPU, 8GB RAM Dock: DELL D600 (with two 1080p monitors connected over DisplayPort) Here the dmesg: [ 4088.809311] show_signal_msg: 3032 callbacks suppressed [ 4088.809314] ActiveCommandQu[6618]: segfault at 7f244c19f000 ip 00998e9e sp 7f244e7fa438 error 4 in DisplayLinkManager[40+937000] [ 4088.809321] Code: 3d db fb c4 c1 3d 72 d0 08 c4 e3 fd 00 d7 d8 c5 bd db fb c5 6d f9 d8 c5 ed fd d0 c5 ed fd d0 c5 ed fd c9 c5 fd 6f 17 4c 01 cf 7d 6f 17 c5 f5 71 d1 02 c5 ed db c3 c5 ed 72 d2 08 c5 7d 6f 24 [ 4093.927731] evdi: [D] evdi_driver_postclose:133 (dev=2) Process tries to close us, postclose [ 4093.927733] evdi: [I] Task 1148 (DesktopManagerE) of process 1139 (DisplayLinkMana) [ 4093.927736] evdi: [D] evdi_painter_disconnect:817 (dev=2) Disconnected from 9024a4f0 [ 4093.927739] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4093.927788] evdi: [D] evdi_driver_postclose:133 (dev=1) Process tries to close us, postclose [ 4093.927789] evdi: [I] Task 1148 (DesktopManagerE) of process 1139 (DisplayLinkMana) [ 4093.927791] evdi: [D] evdi_painter_disconnect:817 (dev=1) Disconnected from a19585cf [ 4093.927792] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.278010] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.278026] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.278039] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.278048] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.278058] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.278064] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.278072] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.278078] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.278514] evdi: [D] evdi_painter_dpms_notify:654 (dev=-1) Notifying dpms mode: 3 [ 4094.278515] evdi: [W] evdi_painter_send_event:307 Painter is not connected! [ 4094.597176] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.597190] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.597202] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.597210] evdi: [D] evdi_detect:94 (dev=-1) poll connector state: disconnected [ 4094.597220] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.597227] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.597237] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.597245] evdi: [D] evdi_detect:94 (dev=0) poll connector state: disconnected [ 4094.761411] evdi: [D] evdi_painter_dpms_notify:654 (dev=-1) Notifying dpms mode: 3 [ 4094.761413] evdi: [W] evdi_painter_send_event:307 Painter is not connected! [ 4095.603371] evdi: [D] evdi_painter_dpms_notify:654 (dev=0) Notifying dpms mode: 3 [ 4095.603373] evdi: [W] evdi_painter_send_event:307 Painter is not connected! [ 4095.603384] evdi: [D] evdi_painter_dpms_notify:654 (dev=0) Notifying dpms mode: 3 [ 4095.603385] evdi: [W] evdi_painter_send_event:307 Painter is not connected! [ 4095.603397] evdi: [D] evdi_painter_dpms_notify:654 (dev=-1) Notifying dpms mode: 3 [ 4095.603398] evdi: [W] evdi_painter_send_event:307 Painter is not connected! [ 4095.603478] evdi: [D] evdi_painter_dpms_notify:654 (dev=-1) Notifying dpms mode: 3 [ 4095.603479] evdi: [W] evdi_painter_send_event:307 Painter is not connected! [ 4099.415992] evdi: [D] evdi_painter_connect:738 (dev=-1) Process is trying to connect [ 4099.415994] evdi: [I] Task 6702 (DesktopManagerE) of process 6696 (DisplayLinkMana) [ 4099.415997] evdi: [D] evdi_painter_connect:788 (dev=1) Connected with e47f4312 [ 4099.416000] evdi: [D] evdi_detect:90 (dev=1) poll connector state: connected [ 4099.423785] evdi: [D] evdi_painter_connect:738 (dev=-1) Process is trying to connect [ 4099.423787] evdi: [I] Task 6702 (DesktopManagerE) of process 6696 (DisplayLinkMana) [ 4099.423790] evdi: [D] evdi_painter_connect:788 (dev=2) Connected with 040a913a [ 4099.423792] evdi: [D] evdi_detect:90 (dev=2) poll connector state: connected [ 4099.430545] evdi: [D] evdi_detect:90 (dev=1) poll connector state: connected [ 4099.430547] evdi: [D] evdi_painter_get_edid_copy:228 (dev=1) EDID valid [ 4099.430701] evdi: [D] evdi_detect:90 (dev=1) poll connector state: connected [ 4099.430702] evdi: [D]
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Laptop: XPS 15 9570 BIOS Information Vendor: Dell Inc. Version: 1.15.0 Release Date: 12/25/2019 Ubuntu 20.04 LTS Uname: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux TB16 with latest firmware (3 jan 2019) Fully reproducible: When the "User Authorization" Thunderbolt security feature is enabled, USB devices plugged in to the TB16 randomly disconnect. When "No security" is set, this does not happen. Log: May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.090759] usb 5-1.4.4: USB disconnect, device number 30 May 6 20:34:55 user-XPS-15-9570 acpid: input device has been disconnected, fd 25 May 6 20:34:55 user-XPS-15-9570 acpid: input device has been disconnected, fd 27 May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.579631] usb 5-1.4.4: new full-speed USB device number 31 using xhci_hcd May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.720769] usb 5-1.4.4: New USB device found, idVendor=24f0, idProduct=0140, bcdDevice= 1.00 May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.720774] usb 5-1.4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.720778] usb 5-1.4.4: Product: Das Keyboard May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.720781] usb 5-1.4.4: Manufacturer: Metadot - Das Keyboard May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.730571] input: Metadot - Das Keyboard Das Keyboard as /devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.4/5-1.4.4/5-1.4.4:1.0/0003:24F0:0140.0036/input/input109 May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.788516] hid-generic 0003:24F0:0140.0036: input,hidraw5: USB HID v1.10 Keyboard [Metadot - Das Keyboard Das Keyboard] on usb-:0a:00.0-1.4.4/input0 May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.790664] input: Metadot - Das Keyboard Das Keyboard System Control as /devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.4/5-1.4.4/5-1.4.4:1.1/0003:24F0:0140.0037/input/input110 May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.848086] input: Metadot - Das Keyboard Das Keyboard Consumer Control as /devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.4/5-1.4.4/5-1.4.4:1.1/0003:24F0:0140.0037/input/input111 May 6 20:34:55 user-XPS-15-9570 kernel: [ 657.848589] hid-generic 0003:24F0:0140.0037: input,hidraw6: USB HID v1.10 Device [Metadot - Das Keyboard Das Keyboard] on usb-:0a:00.0-1.4.4/input1 May 6 20:34:55 user-XPS-15-9570 mtp-probe: checking bus 5, device 31: "/sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.4/5-1.4.4" May 6 20:34:55 user-XPS-15-9570 mtp-probe: bus: 5, device: 31 was not an MTP device May 6 20:34:56 user-XPS-15-9570 boltd[1432]: probing: started [1000] May 6 20:34:56 user-XPS-15-9570 mtp-probe: checking bus 5, device 31: "/sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.4/5-1.4.4" May 6 20:34:56 user-XPS-15-9570 mtp-probe: bus: 5, device: 31 was not an MTP device May 6 20:34:59 user-XPS-15-9570 boltd[1432]: probing: timeout, done: [2907295] (200) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect,
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Disabling Thunderbolt Security in the BIOS did not help. My BIOS has no Kernel DMA protection. Any other ideas? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Please try enable "kernel DMA protection", this is the most security option. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Disabling Thunderbolt Security in the BIOS stops this from happening. This was the only workaround that worked for me. Not saying this is a fix, but this may help you in finding the root cause. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I have the same issue with a i-tec displaylink docking station. My OS is the ubuntu based linux mint 19.2 with kernel version 5.3.0-46-generic. Here is the output from dmesg: 2020-04-09T08:49:10,389752+0200 evdi: [D] evdi_detect:92 (dev=2) poll connector state: connected 2020-04-09T08:49:10,389754+0200 evdi: [D] evdi_painter_get_edid_copy:230 (dev=2) EDID valid 2020-04-09T08:49:10,390033+0200 evdi: [D] evdi_detect:92 (dev=1) poll connector state: connected 2020-04-09T08:49:10,390034+0200 evdi: [D] evdi_painter_get_edid_copy:230 (dev=1) EDID valid 2020-04-09T08:49:40,559834+0200 evdi: [D] evdi_detect:92 (dev=2) poll connector state: connected 2020-04-09T08:49:40,559837+0200 evdi: [D] evdi_painter_get_edid_copy:230 (dev=2) EDID valid 2020-04-09T08:49:40,560091+0200 evdi: [D] evdi_detect:92 (dev=1) poll connector state: connected 2020-04-09T08:49:40,560092+0200 evdi: [D] evdi_painter_get_edid_copy:230 (dev=1) EDID valid 2020-04-09T08:50:01,121386+0200 usb 1-11: USB disconnect, device number 22 2020-04-09T08:50:01,121388+0200 usb 1-11.2: USB disconnect, device number 23 2020-04-09T08:50:01,121389+0200 usb 1-11.2.3: USB disconnect, device number 26 2020-04-09T08:50:01,122564+0200 usb 1-11.4: USB disconnect, device number 24 2020-04-09T08:50:01,122566+0200 usb 1-11.4.2: USB disconnect, device number 25 2020-04-09T08:50:01,912856+0200 usb 4-1: USB disconnect, device number 6 2020-04-09T08:50:01,912859+0200 usb 4-1.1: USB disconnect, device number 7 2020-04-09T08:50:01,914212+0200 cdc_ncm 4-1.1:1.5 enx0050b6f14a15: unregister 'cdc_ncm' usb-:39:00.0-1.1, CDC NCM 2020-04-09T08:50:01,958297+0200 usb 4-1.2: USB disconnect, device number 8 2020-04-09T08:50:01,963393+0200 usb 4-1.4: USB disconnect, device number 9 2020-04-09T08:50:01,990922+0200 evdi: [D] evdi_painter_disconnect:708 (dev=1) Disconnected from 62b3a6bc 2020-04-09T08:50:01,990926+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:01,990980+0200 evdi: [D] evdi_driver_postclose:144 (dev=-1) Process tries to close us, postclose 2020-04-09T08:50:01,990983+0200 evdi: [I] Task 11693 (DesktopManagerE) of process 11675 (DisplayLinkMana) 2020-04-09T08:50:01,997589+0200 evdi: [D] evdi_painter_disconnect:708 (dev=2) Disconnected from 856d041f 2020-04-09T08:50:01,997593+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:01,997646+0200 evdi: [D] evdi_driver_postclose:144 (dev=-1) Process tries to close us, postclose 2020-04-09T08:50:01,997648+0200 evdi: [I] Task 11693 (DesktopManagerE) of process 11675 (DisplayLinkMana) 2020-04-09T08:50:02,047886+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:02,047907+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:02,048648+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:02,048687+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:02,184977+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:02,184998+0200 evdi: [D] evdi_detect:96 (dev=-1) poll connector state: disconnected 2020-04-09T08:50:02,185081+0200 evdi: [D] evdi_painter_mark_dirty:498 (dev=-1) Skip clip rect. Scanout buffer not set. 2020-04-09T08:50:02,185096+0200 evdi: [D] evdi_painter_mark_dirty:498 (dev=-1) Skip clip rect. Scanout buffer not set. 2020-04-09T08:50:02,202873+0200 evdi: [D] evdi_painter_dpms_notify:544 (dev=-1) Notifying dpms mode: 3 2020-04-09T08:50:02,202876+0200 evdi: [W] evdi_painter_send_dpms:379 Painter is not connected! 2020-04-09T08:50:02,203018+0200 evdi: [D] evdi_painter_dpms_notify:544 (dev=-1) Notifying dpms mode: 3 2020-04-09T08:50:02,203019+0200 evdi: [W] evdi_painter_send_dpms:379 Painter is not connected! 2020-04-09T08:50:02,203631+0200 evdi: [D] evdi_painter_framebuffer_size:470 Scanout buffer not set. 2020-04-09T08:50:02,203633+0200 evdi: [D] evdi_painter_mark_dirty:498 (dev=-1) Skip clip rect. Scanout buffer not set. 2020-04-09T08:50:02,203636+0200 evdi: [D] evdi_painter_framebuffer_size:470 Scanout buffer not set. 2020-04-09T08:50:02,203637+0200 evdi: [D] evdi_painter_mark_dirty:498 (dev=-1) Skip clip rect. Scanout buffer not set. 2020-04-09T08:50:02,204811+0200 evdi: [D] evdi_painter_dpms_notify:544 (dev=-1) Notifying dpms mode: 3 2020-04-09T08:50:02,204812+0200 evdi: [W] evdi_painter_send_dpms:379 Painter is not connected! 2020-04-09T08:50:02,204934+0200 evdi: [D] evdi_painter_dpms_notify:544 (dev=-1) Notifying dpms mode: 3 2020-04-09T08:50:02,204935+0200 evdi: [W] evdi_painter_send_dpms:379 Painter is not connected! 2020-04-09T08:50:02,204952+0200 evdi: [D] evdi_painter_framebuffer_size:470 Scanout buffer not set. 2020-04-09T08:50:02,204954+0200 evdi: [D] evdi_painter_mark_dirty:498 (dev=-1) Skip clip rect. Scanout buffer not set. 2020-04-09T08:50:02,370787+0200 evdi: [D] evdi_detect:96
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Just had the "unknown event type 15" error happen again, with the lp1766076 kernel and current firmware: ---8<--- Dec 25 11:19:34 vesho kernel: xhci_hcd :0e:00.0: ERROR unknown event type 15 Dec 25 11:19:39 vesho kernel: xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. Dec 25 11:19:39 vesho kernel: xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead Dec 25 11:19:39 vesho kernel: xhci_hcd :0e:00.0: HC died; cleaning up Dec 25 11:19:39 vesho kernel: usb 4-1.3.1: Failed to suspend device, error -22 Dec 25 11:19:39 vesho kernel: usb 3-1: USB disconnect, device number 2 Dec 25 11:19:39 vesho kernel: usb 3-1.3: USB disconnect, device number 4 Dec 25 11:19:39 vesho kernel: usb 3-1.3.1: USB disconnect, device number 5 Dec 25 11:19:39 vesho kernel: usb 3-1.3.1.4: USB disconnect, device number 9 Dec 25 11:19:39 vesho kernel: usb 4-1: USB disconnect, device number 2 Dec 25 11:19:39 vesho kernel: usb 4-1.2: USB disconnect, device number 3 Dec 25 11:19:39 vesho kernel: usb 3-1.3.1.5: USB disconnect, device number 11 Dec 25 11:19:39 vesho kernel: usb 3-1.3.2: USB disconnect, device number 6 Dec 25 11:19:39 vesho kernel: usb 3-1.3.2.4: USB disconnect, device number 8 Dec 25 11:19:39 vesho kernel: usb 4-1.3: USB disconnect, device number 4 Dec 25 11:19:39 vesho kernel: usb 4-1.3.1: USB disconnect, device number 5 Dec 25 11:19:39 vesho kernel: usb 3-1.3.4: USB disconnect, device number 7 Dec 25 11:19:39 vesho kernel: usb 3-1.3.5: USB disconnect, device number 10 Dec 25 11:19:39 vesho kernel: usb 3-1.5: USB disconnect, device number 3 ---8<--- Firmware versions: [Dell] Precision 5520 System Firmware: 0.1.16.0 [Dell] Precision M5520 Thunderbolt Controller: 26.01 [Dell] Dell TB16 Thunderbolt Cable: 0.0.3.18 [Dell] Dell TB16 Port Controller 1: 0.1.2.17 [Dell] Dell TB16 Port Controller 2: 0.1.2.50 [Synaptics] Synaptics VMM3320 inside Dell WD15/TB16/TB18 wired Dock: 3.10.002 [Dell] Dell Thunderbolt Dock: 16.00 [Dell] Dell Thunderbolt Cable: 16.00 [Dell] Dell TB16: 0.0.0.0 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
For those who don't use Ubuntu, please see if reverting this helps: https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=9da5a1092b13468839b1a864b126cacfb72ad016 For Ubuntu users please test the following kernel: https://people.canonical.com/~khfeng/lp1766076/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
The delay to connect the USB devices seems to be a feature of the new firmware or something - on MS-Windows it takes even longer, about 30 seconds for all the devices to finish connecting. Could it be that the xhci_hcd failure is caused by the fact that the dock is now so slow to respond? Anyway, that problem doesn't seem related to the "unknown event type 15" issue that this ticket is probably about, even though they both show "xHCI host not responding to stop endpoint command" - which is probably a symptom and not a cause. I'll be opening a new report for the thunderbolt connection issue. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I just went back to using my Precision 5520 with the TB16 dock, after that duo was benched for a few months while I waited for a replacement battery to be shipped, and now the situation is similar but worse: Every time I connect the dock cable, Linux tries to attached the USB hub, fails and disconnects the XHcI bus. Running the reset script details above (basically running "unbind" and the "bind" with the dock's bus address) allows the bus to be usable, though often it takes a couple of tries. Attached is the dmesg log from connection through the error and the reset (timepoint documented in the log itself). Interesting things that may or may not be related: 1. it takes a *very*long*time* for the system to connect the USB devices: the reset command occurred at 455, all the devices except the mouse got connected by 458 (13 seconds), with the mouse waiting until 471 (there were a few errors in the log specific to the logitech-hidpp-device, probably related). 2. I see a lot of `BAR 13: no space for [io size 0x]` in dmesg, followed by `BAR 13: failed to assign [io size 0x]`. I'm running eoan full updated with kernel 5.3.0-24-generic. I have ran all the BIOS firmware updates and the MS-Windows "Dell Precision Optimizer" system updates including the Thunderbolt controller driver update. Here's the fwupdmgr report: ``` Precision M5520 Thunderbolt Controller DeviceId: 51d36e5f8f25bea1d8707a72ab7b9386a98527ee Guid: c5364422-2ec3-5092-b30e-03bdb1a53e4a Summary: Unmatched performance for high-speed I/O Plugin: thunderbolt Flags:internal|updatable|require-ac|registered Vendor: Dell VendorId: TBT:0x00D4 Version: 26.01 VersionFormat:pair Icon: computer Created: 2019-12-09 Dell Thunderbolt Cable DeviceId: aa4dfab63945b6e8ad913550d241978e3562f8bf ParentDeviceId: 84edf044a6b53037732cfc7591b65a8d36384cc9 Guid: b4fd3cdf-4e3a-5090-a583-45367cfd6421 Plugin: thunderbolt Flags:updatable|require-ac|registered Vendor: Dell VendorId: TBT:0x00D4 Version: 16.00 VersionFormat:pair Icon: audio-card Created: 2019-12-09 Dell Thunderbolt Dock DeviceId: 64575ad9f31dbe3959942f4b2275c1c4d0ac2ac5 ParentDeviceId: 84edf044a6b53037732cfc7591b65a8d36384cc9 Guid: 76cc74d4-f062-5b93-a11c-8d2a58a25848 Plugin: thunderbolt Flags:updatable|require-ac|registered Vendor: Dell VendorId: TBT:0x00D4 Version: 16.00 VersionFormat:pair Icon: audio-card Created: 2019-12-09 Precision 5520 System Firmware DeviceId: f4b6e3af5b4bf8ad1f2ed2922b76df457271 Guid: 34578c72-11dc-4378-bc7f-b643866f598c Plugin: uefi Flags: internal|updatable|require-ac|supported|registered|needs-reboot Checksum: SHA1(de646f75ada7857150e2c6263dc59b1e51b944a8) Checksum: SHA256(384c7594f033f64900148798be55939cdabfe502f8458febeb02884b920cf460) Version: 0.1.16.0 VersionLowest:0.1.16.0 VersionFormat:quad Icon: computer Created: 2019-12-09 UpdateState: success Synaptics VMM3320 inside Dell WD15/TB16/TB18 wired Dock DeviceId: 7b3cbc344094ace839263dd4711c84ea99bb6dc3 ParentDeviceId: 84edf044a6b53037732cfc7591b65a8d36384cc9 Guid: 152a9833-41e6-5c21-9dde-0ff8984f3e20 Guid: 0a52c8c7-26d5-59a0-ae44-6b00e276d775 Guid: 51000744-2de6-5a52-8a86-d5f69fd73d34 Summary: Multi-Stream Transport Device Plugin: synapticsmst Flags:updatable|registered Vendor: Synaptics Version: 3.10.002 VersionFormat:triplet Icon: computer Created: 2019-12-09 Synaptics VMM3330 inside Dell WD15/TB16/TB18 wired Dock DeviceId: d83854e8c81f5d47b0b99c8a3b42ae5127c75eb8 ParentDeviceId: 84edf044a6b53037732cfc7591b65a8d36384cc9 Guid: c0f73159-4fc0-509b-80f8-5f871f3751a8 Guid: be025b25-ca5c-546c-97c6-ee2160ba489d Guid: 190e8d7c-6bcf-5fab-94e7-4f8739eb90aa Summary: Multi-Stream Transport Device Plugin: synapticsmst Flags:updatable|registered Vendor: Synaptics Version: 3.10.002 VersionFormat:triplet Icon: computer Created: 2019-12-09 Dell TB16 Thunderbolt Cable DeviceId: f8194a42320518472a2e67c1d89018c7a5219841 ParentDeviceId:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
The lastest journal log I saw right when I lost connectivity to HDMI and ethernet follows. There was no other logs associated. No clue if this is relevant. Nov 14 14:52:32 deimos kernel: perf: interrupt took too long (4998 > 4990), lowering kernel.perf_event_max_sample_rate to 4 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Dell Precision 5530 Latest 5530 BIOS (1.13.0) ikling usb-c hub 5.0.0-32-generic I dont think this has anything to do with the Dell HUB as noted above Im not using it but some off brand. Using ethernet, hdmi and one usb 3.0 port. I see the screen attached every 30 minutes or so go blank then become active within a second or two. At this time I also lose network and the USB. All devices come back but it disrupts vpn connections. Its extremely problematic. This is also connected to a usb kvm switch which I use to flip between the two systems. I have not noticed this bouncing back and forth to be related so I dont think disconnects of usb devices impact it. I see similar logs as those posting above. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I have a similar problem with a USB mouse, except in my case: * Unplugging the mouse from the dock and replugging it fixes the problem. * If I do nothing, the kernel appears to disconnect and reconnect the mouse with a new device number, and it works again until the next hang. Dell Precision 5530 Ubuntu 18.04 with latest HWE kernel (5.0.0-32-generic) Latest 5530 BIOS (1.13.0) Latest TB16 Firmware I have dual-boot linux/windows and all PC / dock drivers are up to date according to the Dell Command Update running in Windows 10. dmesg from one disconnect / reconnect cycle - mouse froze around 60 seconds before this was logged Oct 27 14:26:00 bart kernel: [ 812.823105] usb 5-1.7: USB disconnect, device number 9 Oct 27 14:26:00 bart upowerd[1431]: unhandled action 'unbind' on /sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7/5-1.7:1.0/0003:045E:00CB.000C Oct 27 14:26:00 bart upowerd[1431]: unhandled action 'unbind' on /sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7/5-1.7:1.0 Oct 27 14:26:00 bart upowerd[1431]: unhandled action 'unbind' on /sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7 Oct 27 14:26:02 bart kernel: [ 814.327542] usb 5-1.7: new low-speed USB device number 10 using xhci_hcd Oct 27 14:26:02 bart kernel: [ 814.488191] usb 5-1.7: New USB device found, idVendor=045e, idProduct=00cb, bcdDevice= 1.00 Oct 27 14:26:02 bart kernel: [ 814.488196] usb 5-1.7: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Oct 27 14:26:02 bart kernel: [ 814.488200] usb 5-1.7: Product: Microsoft USB Optical Mouse Oct 27 14:26:02 bart kernel: [ 814.488202] usb 5-1.7: Manufacturer: PixArt Oct 27 14:26:02 bart kernel: [ 814.549584] input: PixArt Microsoft USB Optical Mouse as /devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7/5-1.7:1.0/0003:045E:00CB.000D/input/input39 Oct 27 14:26:02 bart kernel: [ 814.550251] hid-generic 0003:045E:00CB.000D: input,hidraw5: USB HID v1.11 Mouse [PixArt Microsoft USB Optical Mouse] on usb-:0a:00.0-1.7/input0 Oct 27 14:26:02 bart mtp-probe: checking bus 5, device 10: "/sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7" Oct 27 14:26:02 bart mtp-probe: bus: 5, device: 10 was not an MTP device Oct 27 14:26:02 bart boltd[1049]: probing: started [1000] Oct 27 14:26:02 bart upowerd[1431]: unhandled action 'bind' on /sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7/5-1.7:1.0/0003:045E:00CB.000D Oct 27 14:26:02 bart upowerd[1431]: unhandled action 'bind' on /sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7/5-1.7:1.0 Oct 27 14:26:02 bart upowerd[1431]: unhandled action 'bind' on /sys/devices/pci:00/:00:1b.0/:02:00.0/:03:01.0/:05:00.0/:06:04.0/:08:00.0/:09:01.0/:0a:00.0/usb5/5-1/5-1.7 Oct 27 14:26:05 bart boltd[1049]: probing: timeout, done: [2894301] (200) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
In case this is useful: updating the Dell XPS 15 9560 BIOS to 0.1.14.2 and Dell TB16 dock and component firmware (packaged as version 1.0.2) seems to have resolved this for me. It's been a week and I haven't seen the issue since: previously, I was seeing it around once per day. I've been unable to trigger it by e.g. connecting various USB devices (USB-A storage &/or network adaptor, USB-C HDMI adaptor) to every port on the dock and laptop. I have two Dell U2715H monitors connected via one mini- DP to DP cable, daisy chained to the second monitor, and a few USB storage devices occasionally connected to the docking station's USB-A ports. I'm running on Linux kernel version 5.0.10 under Arch Linux (5.0.10-arch1-1-ARCH). I had to boot into Windows and run the update several (6?) times to successfully update all the various components shown on the docking station. I *think* the Multi Stream Transport (MST) firmware 3.12.002 is the fix. This firmware is still marked as "State: testing" on the Linux Vendor Firmware Service (https://fwupd.org/lvfs/device/com.dell.mst0a52c8c7.firmware). Laptop BIOS 0.1.14.2 is not on LVFS and was also not offered via Dell Command Update: I had to visit Dell's support site to download it. However, that download now seems to have been removed from their site: https://www.dell.com/support/home/uk/en/ukbsdt1/product- support/product/xps-15-9560-laptop/drivers ``` ~ ➜ fwupdmgr get-topology○├─ XPS 9560 Thunderbolt Controller 3695fe182ca17c53702255daf8b4f73612bd0d2b ├─ XPS 15 9560 System Firmware f4b6e3af5b4bf8ad1f2ed2922b76df457271 ├─ Dell TB16 84edf044a6b53037732cfc7591b65a8d36384cc9 │ ├─ Dell Thunderbolt Cable b75fc95a2b3a77f2fc6895c651a92fd9c0a23be3 │ ├─ Dell Thunderbolt Dock 8a0e9a12b51f3e5f328df1feb145d18f88aebccf │ ├─ Dell TB16 Thunderbolt Cable f8194a42320518472a2e67c1d89018c7a5219841 │ ├─ Dell TB16 Port Controller 1 b3fa3dc04e3450450bb17910417562e5b6cf69d0 │ └─ Dell TB16 Port Controller 2 4bcf1477575b55912993240dd1edd8b0ebb6d491 ├─ Unifying Receiver fb1a5fd6e7d8cbf5d5a2ba7df68aee106ce41027 └─ PM961 NVMe SAMSUNG 1024GB 04e17fcf7d3de91da49a163ffe4907855c3648be ~ ➜ fwupdmgr update -v No upgrades for XPS 9560 Thunderbolt Controller, current is 21.00: 21.00=same No upgrades for XPS 15 9560 System Firmware, current is 0.1.14.2: 0.1.12.1=older, 0.1.11.0=older, 0.1.10.1=older, 0.1.9.4=older, 0.1.7.1=older, 0.1.6.2=older, 0.1.5.0=older, 0.1.4.0=older, 0.1.3.4=older, 0.1.3.3=older, 0.1.2.4=older, 0.1.1.3=older, 0.1.0.3=older ignoring XPS 15 9560 TPM 2.0 [cc2b222929056ab3e9a208df9f86b7d9a74ae514] as not updatable No upgrades for Unifying Receiver, current is RQR12.08_B0030: RQR12.08_B0030=same, RQR12.07_B0029=older ~ ➜ ``` -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
My current complete workaround is documented here: https://gist.github.com/guss77/1356e5f3be4f2acbc73053cc6d3c0b1c -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I'm running into a similar issue with an HP Zbook Studio G4 running
Ubuntu 18.04, HP Thunderbolt 3 dock and an IOGEAR 3.0/4 Port Peripheral
Sharing Switch (GUS434). Often shortly after I switch back to the HP
using the USB switch I get the xHCI host controller not responding,
assume dead message. Based on Oded's input above I created the
following service to fix it for me:
/lib/systemd/system/xhci-watch.service
```
[Unit]
Description=Restart xhci when it dies
[Service]
ExecStart=/path/to/restart-xhci.sh
[Install]
WantedBy=multi-user.target
```
script:
```
#!/bin/bash
dmesg -l err -w -T | awk -F " " '
/xhci_hcd.*dead/ {
system("sleep 1");
device=substr($7, 1, length($7)-1);
cmd="echo -n \""device"\" | tee
/sys/bus/pci/drivers/xhci_hcd/unbind";
system(cmd);
system("sleep 1");
cmd="echo -n \""device"\" | tee
/sys/bus/pci/drivers/xhci_hcd/bind";
system(cmd);
notify="notify-send \"restarting "device" \" \""$0"\" -u
critical -i face-worried";
system(notify);
}'
```
obviously this is an ugly hack, but it might help some while a better
fix is developed. My bash/awk skills are not the best, so please feel
free to offer suggestions for improvement
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1766076
Title:
USB over thunderbolt turns off every once in a while
Status in Dell Sputnik:
New
Status in linux package in Ubuntu:
Incomplete
Bug description:
I'm using a USB hub in the Dell TB16 (240W) connected to a Dell
Precision 5520 using Thunderbolt 3.
Every so often (can be several times in an hour if I'm really unlucky,
some days it is less of a problem), the USB hub disconnects from the
computer and the devices connected to it lose power and stop
responding.
disconnecting and reconnecting the USB cables has no effect. I can
restore functionality by instructing the xhci_hcd driver to unbind
from the USB 3.0 Host Controller in the dock and to rebind to it using
the commands:
echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind
echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind
Here's the dmesg output when the USB hub disconnects:
279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15
[279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop
endpoint command.
[279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding,
assume dead
[279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108
[279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up
[279283.07] usb 3-1.5: Failed to suspend device, error -22
[279283.022234] usb 3-1: USB disconnect, device number 2
[279283.022235] usb 3-1.1: USB disconnect, device number 3
[279283.022236] usb 3-1.1.1: USB disconnect, device number 5
[279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8
[279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11
[279283.022326] usb 4-1: USB disconnect, device number 2
[279283.022328] usb 4-1.1: USB disconnect, device number 3
[279283.022329] usb 4-1.1.1: USB disconnect, device number 5
[279283.022998] usb 4-1.2: USB disconnect, device number 4
[279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9
[279283.191730] usb 3-1.1.3: USB disconnect, device number 6
[279283.260810] usb 3-1.1.5: USB disconnect, device number 7
[279283.261350] usb 3-1.5: USB disconnect, device number 4
Here's dmesg output during the USB host controller reset:
279389.813889] xhci_hcd :0e:00.0: remove, state 1
[279389.813894] usb usb4: USB disconnect, device number 1
[279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered
[279389.814107] xhci_hcd :0e:00.0: remove, state 1
[279389.814110] usb usb3: USB disconnect, device number 1
[279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered
[279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I haven't had that issue for a while, since kernel 4.20, I think, but I just had this issue again, on up to date 19.04 with kernel 5.0.0-13: [376539.800632] xhci_hcd :0e:00.0: ERROR unknown event type 15 [376544.914548] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [376544.914869] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [376544.914937] xhci_hcd :0e:00.0: HC died; cleaning up [376544.914941] usb 3-1.5: Failed to suspend device, error -22 [376544.914948] usb 4-1.1.1: Failed to suspend device, error -22 [376544.914956] usb 3-1: USB disconnect, device number 2 [376544.914957] usb 3-1.1: USB disconnect, device number 3 [376544.914958] usb 3-1.1.1: USB disconnect, device number 5 [376544.914959] usb 3-1.1.1.4: USB disconnect, device number 8 [376544.915173] usb 4-1: USB disconnect, device number 2 [376544.915174] usb 4-1.1: USB disconnect, device number 3 [376544.915175] usb 4-1.1.1: USB disconnect, device number 5 [376544.915595] usb 4-1.2: USB disconnect, device number 4 [376544.958908] usb 3-1.1.1.5: USB disconnect, device number 11 [376544.959744] usb 3-1.1.2: USB disconnect, device number 7 [376544.959746] usb 3-1.1.2.4: USB disconnect, device number 10 [376545.175240] usb 3-1.1.5: USB disconnect, device number 9 [376545.175890] usb 3-1.5: USB disconnect, device number 6 [376545.176578] usb 3-1.6: USB disconnect, device number 12 Then the USB hub died while DP over Thunderbolt monitors continue to work. Firmware versions: Precision M5520 Thunderbolt Controller: 26.01 Dell Thunderbolt Dock: 16.00 Precision 5520 System Firmware: 0.1.13.0 This has happened a few times already - as I was writing up this report - and I worked around them by either power cycling the dock (pulling the power cable - the power button on the dock powers down the laptop), or running the XHCI reset script I'm pasting below. Regarding other workarounds - at no point did I boot to MS-Windows (or at least not in the last half a year). This is the XHCI reset script I'm using - it lists XHCI devices and runs the unbind-rebind process specified in the original bug report. The next step would be a SystemD service that monitors the kernel log for the "xHCI assume dead" line and triggers the rebind automatically :-/ ``` #!/bin/bash tbtid="$(ls /sys/bus/pci/drivers/xhci_hcd/ | grep '[0-9]')" echo "Resetting thunderbolt bus">&2 for id in $tbtid; do echo -n $id > /sys/bus/pci/drivers/xhci_hcd/unbind done sleep 1 for id in $tbtid; do echo -n $id > /sys/bus/pci/drivers/xhci_hcd/bind done echo "Done resetting thunderbolt bus">&2 ``` -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Dell 5530 fw1.8.1 w/TB16 fw 1.0.2. Tested on 5.0.9-200.fc29.x86_64. Can confirm that my WAR still works. If I reboot Win10 prior to booting Linux, it is stable. Even if I undock and dock it through the day. If I reboot Linux twice, it fails after minutes, definitely within 15min. Haven't tested yet on Ubuntu 19.04 with 5.0.9-050009-generic mainline (PPA) yet, but I expect it will be the same. Things were pretty stable on 1.0.0 fw and kernels upto 4.18.18. Is it a xhci_hcd return code that is not handled properly from Dell TB16 (and some other thunderbolt) docks? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Still seeing this on 5.0.8 mainline. Connecting a USB device after a few hours results in this: [17093.624705] usb 3-1.1: USB disconnect, device number 7 [17144.801167] usb 3-1.1: new high-speed USB device number 8 using xhci_hcd [17145.201116] usb 3-1.1: New USB device found, idVendor=04e8, idProduct=6860, bcdDevice= 4.00 [17145.201119] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [17145.201121] usb 3-1.1: Product: SAMSUNG_Android [17145.201123] usb 3-1.1: Manufacturer: SAMSUNG [17145.201124] usb 3-1.1: SerialNumber: REDACTED [17147.966175] usb 3-1.1: USB disconnect, device number 8 [17153.161110] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [17153.169934] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [17153.169953] r8152 4-1.2:1.0 eth0: Tx status -108 [17153.169954] r8152 4-1.2:1.0 eth0: Tx status -108 [17153.169955] r8152 4-1.2:1.0 eth0: Tx status -108 [17153.169957] r8152 4-1.2:1.0 eth0: Tx status -108 [17153.169980] xhci_hcd :0e:00.0: HC died; cleaning up [17153.170181] usb 3-1: USB disconnect, device number 2 [17153.170187] usb 4-1: USB disconnect, device number 2 [17153.170189] usb 4-1.2: USB disconnect, device number 3 [17153.170760] usb 3-1.4: USB disconnect, device number 5 [17153.193302] bridge-eth0: disabling the bridge on dev down [17153.193426] bridge-eth0: down [17153.194899] bridge-eth0: detached [17153.194939] /dev/vmnet: open called by PID 1961 (vmnet-bridge) [17153.194944] /dev/vmnet: hub 0 does not exist, allocating memory. [17153.194956] /dev/vmnet: port on hub 0 successfully opened [17153.194962] bridge-wlan0: device is wireless, enabling SMAC [17153.194964] bridge-wlan0: up [17153.194965] bridge-wlan0: attached [17153.277696] usb 3-1.5: USB disconnect, device number 3 [17153.278118] usb 3-1.6: USB disconnect, device number 4 [17153.393326] userif-3: sent link down event. [17153.393328] userif-3: sent link up event. Daisy-chained DP monitors connected to the dock still work, reconnecting the dock fixes it. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107]
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Still seeing this on 5.0.6. PPA mainline. Booting windows prior to linux is WAR for me. Dell 5530 w/TB16. Don't think it is fixed in 5. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I've been running disco for a while with `generic` Ubuntu kernel 5.0.0 (currently 5.0.0-8), and I haven't experienced that problem for a while. I still get some USB issues from time to time with the Dell dock - where the USB does not connect when I plug the dock to the laptop, at which point I pull the TB plug out and connect it again and it is usually OK (sometimes it takes a couple of tries), but I no longer see "unknown event" errors and the USB no longer dies in the middle of a work day. I never booted into Windows at any point - neither for a firmware upgrade nor for the "reset workaround". I'm updating firmware using the BIOS update facility and I'm currently running Firmware version 1.12.0 which comes with TB controller firmware version 26.01. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I had seen this issue on a Precision 5510. I am running the 5.0.x kernel series for a while now and haven't had any issues so far. Currently on 5.0.6. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Started seeing something similar on Precision 5520 with TB16 dock after a recent kernel update. The original 4.18 worked fine, but 4.18.0-16 and 4.18.0-17 are definitely affected, possibly some earlier ones too. After a while, e.g. 2 hours of work, connecting a new device to the dock causes the xhci_hcd module to go belly up and one of the following happens: 1. USB devices connected to the dock stop working, but daisy-chained DP monitors still work. Reconnecting the dock causes display drivers to die without recovering and requires a hard reset; although this second part is probably a new i915/nvidia issue and a regression to LP#1752165. 2. The system completely freezes and requires a hard reset. I haven't had the chance to play around with this yet, if anyone has any ideas on what to try to reproduce this and what logs to capture I'll find some time. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I'm seeing this on XPS 15 9570 with TB16 dock. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0 [279389.950117] hub
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
** Attachment added: "Flasing TB16 fails on MST2 firmware" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1766076/+attachment/5245802/+files/Capture-thunderbird-flash-fails-MST2-no-serial.png -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Dell M5530 1.8.1 w/TB16 1.0.2. TB16 firmware flashed in Win10 fails on MST2 firmware. Seeing the same on Fedora 29 w/ 5.0.1-300.fc30.x86_64 https://bugzilla.redhat.com/show_bug.cgi?id=1600126 WorkARound for me is booting Win10 before booting Linux. Then I can hotplug as much as I want. If I boot linux twice, it fails after minutes. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I updated BIOS by saving exe file to usb stick and used bios update option from BIOS boot menu. For TB18DC firmware upgrade, I installed Windows 10. Actually firmware upgrade did not go too smoothly (it upgraded successfully some subsystems, but not all, failed with MTS1, MTS2). Here are some bios settings that might be related: Thunderbolt Adapter configuration: - Thunderbolt: Yes - Enable thunderbolt ... modules: no - Enable thunderbolt boot support: no - No security: yes - Always allow dell docks: yes - Enable USB Boot support: Yes - Enable external usb port: yes - Enable usb powershare: no - Thunderbolt Auto switch: no - Bios Assist enumeration: yes -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Interesting, I am on a Precision 7530 on the 1.6.0 BIOS and I am definitely still having the problems. Tuomas, what method did you use to update the BIOS and the TB18DC firmware? And can you document the BIOS settings you have in place relating to thunderbolt? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
And now the rest of issues seem to have been gone away when I also updated my TB18DC to the latest firmware (1.0.8). -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
It seems that this problem with TB18DC has gone away for me after updating my Dell Precision 7530 bios to the latest 1.6.0 version. There's still another USB problem with dock but symptoms are different than earlier: for example usb mouse stops working after some time, but still after that is visible for the system (lsusb)). Network and sound from dock work now well. I would try updating dock bios, if I just could install windows. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
** Changed in: linux (Ubuntu) Assignee: Kai-Heng Feng (kaihengfeng) => (unassigned) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Seeing the same on fedora 29 4.20.13-200. Dell Precision 5530 w/bios 1.8.1 and TB16 w/fw 1.0.2, i.e. latest firmware. Updated r8152-dkms v2.11 which seem to have improves stability. [ 4973.999515] xhci_hcd :0a:00.0: ERROR unknown event type 15 [ 4979.397428] xhci_hcd :0a:00.0: xHCI host not responding to stop endpoint command. [ 4979.397475] xhci_hcd :0a:00.0: xHCI host controller not responding, assume dead [ 4979.397480] xhci_hcd :0a:00.0: xHCI host not responding to stop endpoint command. [ 4979.397538] r8152 6-1.2:1.0 ens4u1u2: Stop submitting intr, status -108 [ 4979.397539] hub 6-1:1.0: hub_ext_port_status failed (err = -22) [ 4979.397542] usb 6-1.1: Port disable: can't disable remote wake [ 4979.397545] usb 6-1-port1: cannot disable (err = -22) [ 4979.397548] usb 5-1.5: Failed to suspend device, error -22 [ 4979.397550] xhci_hcd :0a:00.0: HC died; cleaning up [ 4979.397563] usb 5-1: USB disconnect, device number 2 [ 4979.397565] usb 5-1.1: USB disconnect, device number 3 [ 4979.397566] usb 5-1.1.1: USB disconnect, device number 6 [ 4979.397568] usb 5-1.1.1.4: USB disconnect, device number 9 [ 4979.397619] usb 6-1: USB disconnect, device number 2 [ 4979.397621] usb 6-1.1: USB disconnect, device number 3 [ 4979.398000] usb 6-1.2: USB disconnect, device number 4 [ 4979.513039] usb 5-1.1.2: USB disconnect, device number 7 [ 4979.540818] usb 5-1.1.5: USB disconnect, device number 8 [ 4979.541293] usb 5-1.4: USB disconnect, device number 4 [ 4979.541437] pl2303 ttyUSB0: pl2303 converter now disconnected from ttyUSB0 [ 4979.541460] pl2303 5-1.4:1.0: device disconnected [ 4979.541613] usb 5-1.5: USB disconnect, device number 5 [ 4979.608182] userif-3: sent link down event. [ 4979.608184] userif-3: sent link up event. # echo -n ":0a:00.0" >/sys/bus/pci/drivers/xhci_hcd/unbind # echo -n ":0a:00.0" >/sys/bus/pci/drivers/xhci_hcd/bind https://bugzilla.redhat.com/show_bug.cgi?id=1600126 ** Bug watch added: Red Hat Bugzilla #1600126 https://bugzilla.redhat.com/show_bug.cgi?id=1600126 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107]
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Alright, I have a little more detail, but it's still largely a puzzle. My current machine state (expected to remain this way until the next reboot), is that any time I plug a USB device into a port under the xHCI controller in the TB18DC dock, the xHCI controller dies a horrible death. This is 100% reproducible right now. Unbinding the xHCI driver and rebinding works, as does something firmer to the entire thunderbolt PCI chain and rescanning. Doing so results in every USB device plugged in at the time of the rebind/rescan working perfectly, until such time as I next plug a USB device in. That device can be on a port on the dock, or on a port on any hub connected to a port on the dock. I can remove the thunderbolt PCI devices software wise, unplug the dock from the laptop, unplug the dock from power, then reconnect the dock to power, plug it back into the laptop, and once everything comes back up I am again in a temporarily working state... Until I plug a USB device into the system. At which point it fails again, in exactly the same way. Given that a reboot will solve the problem for some time, this is starting to make me think that either A, there is something very wonky going on in Dell SMBIOS land, or B, there is something wonky going on somewhere in the kernel space. It being an issue with the dock itself seems difficult to support, given that the dock is getting a full power cycle and it's not changing anything, and yet a reboot of the laptop without a full power cycle of the dock seems to resolve the issue for a little while. Here are some more kernel messages of the death, this time with more debugging enabled: Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: // Ding dong! Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Slot 3 output ctx = 0xaa5a13000 (dma) Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Slot 3 input ctx = 0xacd98c000 (dma) Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Set slot id 3 dcbaa entry 6f1f9598 to 0xaa5a13000 Feb 08 20:03:46 chimera kernel: usb 3-1.4: new full-speed USB device number 7 using xhci_hcd Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Set root hub portnum to 3 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Set fake root hub portnum to 1 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: udev->tt = 8fd0cd08 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: udev->ttport = 0x4 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: // Ding dong! Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Successful setup context command Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Op regs DCBAA ptr = 0x0acbcc6000 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Slot ID 3 dcbaa entry @6f1f9598 = 0x0aa5a13000 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Output Context DMA address = 0xaa5a13000 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Internal device address = 0 Feb 08 20:03:46 chimera kernel: xhci_hcd :0c:00.0: Waiting for status stage event Feb 08 20:03:47 chimera kernel: xhci_hcd :0c:00.0: Cancel URB b99abcb2, dev 1, ep 0x0, starting at offset 0xaa6cbddc0 Feb 08 20:03:47 chimera kernel: xhci_hcd :0c:00.0: // Ding dong! Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: xHCI host not responding to stop endpoint command. Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: // Halt the HC Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Host halt failed, -110 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: xHCI host controller not responding, assume dead Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 1, ep index 0 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 1, ep index 2 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 2, ep index 0 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 2, ep index 2 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 3, ep index 0 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 4, ep index 0 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 4, ep index 2 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 4, ep index 3 Feb 08 20:03:52 chimera kernel: r8152 4-1.2:1.0 eth0: Tx status -108 Feb 08 20:03:52 chimera kernel: r8152 4-1.2:1.0 eth0: Tx status -108 Feb 08 20:03:52 chimera kernel: r8152 4-1.2:1.0 eth0: Tx status -108 Feb 08 20:03:52 chimera kernel: r8152 4-1.2:1.0 eth0: Tx status -108 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 4, ep index 6 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 5, ep index 0 Feb 08 20:03:52 chimera kernel: xhci_hcd :0c:00.0: Killing URBs for slot ID 5, ep index 2 Feb 08 20:03:52 chimera kernel:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
So, I am seeing this as well on Ubuntu 18.04, with a Dell Precision 7530 with the TB18DC, powered via the dock. I am running a mainline kernel, 4.20.6 at the moment. Of note, this is (by a huge margin) mostly triggered at the time of USB plugin for me, specifically off of any port on the dock, or any port on any switch connected to the dock. An example instance: [ +1.971423] usb 3-1.6: new high-speed USB device number 15 using xhci_hcd [ +0.126334] usb 3-1.6: New USB device found, idVendor=0424, idProduct=2507, bcdDevice= 0.00 [ +0.07] usb 3-1.6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 [ +0.050474] hub 3-1.6:1.0: USB hub found [ +0.000128] hub 3-1.6:1.0: 7 ports detected [ +0.353050] usb 3-1.6.2: new full-speed USB device number 16 using xhci_hcd [ +0.256686] usb 3-1.6.2: New USB device found, idVendor=054c, idProduct=09cc, bcdDevice= 1.00 [ +0.02] usb 3-1.6.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ +0.02] usb 3-1.6.2: Product: Wireless Controller [ +0.01] usb 3-1.6.2: Manufacturer: Sony Interactive Entertainment [ +0.337089] input: Sony Interactive Entertainment Wireless Controller Touchpad as /devices/pci:00/:00:1c.0/:04:00.0/:05:01.0/:07:00.0/:08:04.0/:0a:00.0/:0b:01.0/:0c:00.0/usb3/3-1/3-1.6/3-1.6.2/3-1.6.2: [ +0.000128] input: Sony Interactive Entertainment Wireless Controller Motion Sensors as /devices/pci:00/:00:1c.0/:04:00.0/:05:01.0/:07:00.0/:08:04.0/:0a:00.0/:0b:01.0/:0c:00.0/usb3/3-1/3-1.6/3-1.6.2/3- [ +0.053112] input: Sony Interactive Entertainment Wireless Controller as /devices/pci:00/:00:1c.0/:04:00.0/:05:01.0/:07:00.0/:08:04.0/:0a:00.0/:0b:01.0/:0c:00.0/usb3/3-1/3-1.6/3-1.6.2/3-1.6.2:1.3/0003: [ +0.000252] sony 0003:054C:09CC.000A: input,hidraw1: USB HID v81.11 Gamepad [Sony Interactive Entertainment Wireless Controller] on usb-:0c:00.0-1.6.2/input3 [ +0.043354] usb 3-1.6.5: new full-speed USB device number 17 using xhci_hcd [ +2.739602] usb 3-1.6.5: device descriptor read/all, error -110 [ +2.927820] xhci_hcd :0c:00.0: xHCI host not responding to stop endpoint command. [ +0.100403] xhci_hcd :0c:00.0: Host halt failed, -110 [ +0.02] xhci_hcd :0c:00.0: xHCI host controller not responding, assume dead [ +0.25] r8152 4-1.2:1.0 enxe4b97ae1aa28: Tx status -108 [ +0.02] r8152 4-1.2:1.0 enxe4b97ae1aa28: Tx status -108 [ +0.04] r8152 4-1.2:1.0 enxe4b97ae1aa28: Tx status -108 [ +0.02] r8152 4-1.2:1.0 enxe4b97ae1aa28: Tx status -108 [ +0.15] xhci_hcd :0c:00.0: HC died; cleaning up [ +0.13] usb 3-1.6.2: 2:1: usb_set_interface failed (-110) [ +0.50] usb 3-1.6-port5: cannot disable (err = -110) [ +0.21] usb 3-1.6.2: Not enough bandwidth for altsetting 1 [ +0.03] usb 3-1.6.2: 2:1: usb_set_interface failed (-19) [ +0.24] usb 3-1.6-port5: couldn't allocate usb_device [ +0.13] usb 3-1.6.2: USB disconnect, device number 16 [ +0.09] usb 3-1.6.2: 2:1: usb_set_interface failed (-19) [ +0.000156] usb 3-1: USB disconnect, device number 2 [ +0.03] usb 3-1.5: USB disconnect, device number 3 [ +0.000333] usb 4-1: USB disconnect, device number 2 [ +0.03] usb 4-1.2: USB disconnect, device number 3 [ +0.000613] usb 3-1.6: USB disconnect, device number 15 This was a hotplug of a USB hub, which had a dual shock controller, a keyboard, and a mouse attached. (Though a USB switch, my monitors accept multiple inputs, so I just switch the input devices between computers.) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
USB-C dock is different to Thunderbolt Dock. Please file a new bug. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Hi, I have a similar problem with a Razer Blade 14 (2017). After returning from suspend the usb-c dock dies from time to time (display output via hdmi is still working, just the usb host is dead). If you need anymore information, please let me know. Matthias -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
BTW, I think this is a problem specifically with Dell custom thunderbolt docs - they do a bit more than straight forward TB3 docs, at the minimum they have overspeced power output to handle Precisions' huge power budget, but maybe they do more stuff? I also run my Precision with a standard TB3 dock with no bells and whistles and just a standard USB-PD 60W power - where I never have this problem. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Updated kernel to 4.19.15-041915-generic (ukuu), and still this reproduces. Right after boot it works fine, then after one working day I disconnect thunderbolt and suspend the machine. Then next morning it reproduces within first hour. With the current setup I don't have any usb devices connected to the dock (TB18DC), only integrated devices (ethernet and audio) and DP ports are in use. Dmesg looks about the same as earlier. [30714.740801] xhci_hcd :3f:00.0: ERROR unknown event type 15 [30719.651705] xhci_hcd :3f:00.0: xHCI host not responding to stop endpoint command. [30719.652032] xhci_hcd :3f:00.0: xHCI host controller not responding, assume dead [30719.652070] r8152 4-1.2:1.0 enxe4b97a92fb26: Tx status -108 [30719.652074] r8152 4-1.2:1.0 enxe4b97a92fb26: Tx status -108 [30719.652079] r8152 4-1.2:1.0 enxe4b97a92fb26: Tx status -108 [30719.652082] r8152 4-1.2:1.0 enxe4b97a92fb26: Tx status -108 [30719.652099] xhci_hcd :3f:00.0: HC died; cleaning up [30719.652127] usb 4-1.1: Failed to suspend device, error -19 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Okay, after yet another occurrence of the issue: lspci -vv 00:00.0 Host bridge: Intel Corporation Device 3ec4 (rev 07) Subsystem: Dell Device 0831 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- SERR- 00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07) (prog-if 00 [Normal decode]) Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- TAbort- Reset- FastB2B- PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn- Capabilities: Kernel driver in use: pcieport 00:02.0 VGA compatible controller: Intel Corporation Device 3e9b (prog-if 00 [VGA controller]) Subsystem: Dell Device 0831 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+ Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- Kernel driver in use: i915 Kernel modules: i915 00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 07) Subsystem: Dell Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem Control: I/O- Mem+ BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- SERR- Kernel driver in use: proc_thermal Kernel modules: processor_thermal_device 00:08.0 System peripheral: Intel Corporation Skylake Gaussian Mixture Model Subsystem: Dell Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 00:12.0 Signal processing controller: Intel Corporation Device a379 (rev 10) Subsystem: Dell Device 0831 Control: I/O- Mem+ BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- Kernel driver in use: intel_pch_thermal Kernel modules: intel_pch_thermal 00:14.0 USB controller: Intel Corporation Device a36d (rev 10) (prog-if 30 [XHCI]) Subsystem: Dell Device 0831 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+ Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- SERR- Kernel driver in use: xhci_hcd 00:14.2 RAM memory: Intel Corporation Device a36f (rev 10) Subsystem: Dell Device 0831 Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- 00:15.0 Serial bus controller [0c80]: Intel Corporation Device a368 (rev 10) Subsystem: Dell Device 0831 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- Kernel driver in use: intel-lpss Kernel modules: intel_lpss_pci 00:15.1 Serial bus controller [0c80]: Intel Corporation Device a369 (rev 10) Subsystem: Dell Device 0831 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- Kernel driver in use: intel-lpss Kernel modules: intel_lpss_pci 00:16.0 Communication controller: Intel Corporation Device a360 (rev 10) Subsystem: Dell Device 0831 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+ Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- Kernel driver in use: mei_me Kernel modules: mei_me 00:17.0 SATA controller: Intel Corporation Device a353 (rev 10) (prog-if 01 [AHCI 1.0]) Subsystem: Dell Device 0831 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+ Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- SERR- Kernel driver in use: ahci Kernel modules: ahci 00:1b.0 PCI bridge: Intel Corporation Device a32c (rev f0) (prog-if 00 [Normal decode]) Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- TAbort- Reset- FastB2B- PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn- Capabilities: Kernel driver in
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Please run `lspci -vv` to read the PCI config space. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
No, for me lspci works fine after this issue: 00:00.0 Host bridge: Intel Corporation Device 3ec4 (rev 07) 00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07) 00:02.0 VGA compatible controller: Intel Corporation Device 3e9b 00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 07) 00:08.0 System peripheral: Intel Corporation Skylake Gaussian Mixture Model 00:12.0 Signal processing controller: Intel Corporation Device a379 (rev 10) 00:14.0 USB controller: Intel Corporation Device a36d (rev 10) 00:14.2 RAM memory: Intel Corporation Device a36f (rev 10) 00:15.0 Serial bus controller [0c80]: Intel Corporation Device a368 (rev 10) 00:15.1 Serial bus controller [0c80]: Intel Corporation Device a369 (rev 10) 00:16.0 Communication controller: Intel Corporation Device a360 (rev 10) 00:17.0 SATA controller: Intel Corporation Device a353 (rev 10) 00:1b.0 PCI bridge: Intel Corporation Device a32c (rev f0) 00:1c.0 PCI bridge: Intel Corporation Device a338 (rev f0) 00:1c.5 PCI bridge: Intel Corporation Device a33d (rev f0) 00:1c.6 PCI bridge: Intel Corporation Device a33e (rev f0) 00:1f.0 ISA bridge: Intel Corporation Device a30e (rev 10) 00:1f.3 Audio device: Intel Corporation Device a348 (rev 10) 00:1f.4 SMBus: Intel Corporation Device a323 (rev 10) 00:1f.5 Serial bus controller [0c80]: Intel Corporation Device a324 (rev 10) 00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (7) I219-LM (rev 10) 01:00.0 VGA compatible controller: NVIDIA Corporation Device 1cba (rev a1) 01:00.1 Audio device: NVIDIA Corporation GP107GL High Definition Audio Controller (rev ff) 02:00.0 Non-Volatile memory controller: Device 1c5c:1504 03:00.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] (rev 06) 04:00.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] (rev 06) 04:01.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] (rev 06) 04:02.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] (rev 06) 04:04.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] (rev 06) 05:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 4C 2018] (rev 06) 3a:00.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] 3b:01.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] 3b:04.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] 3d:00.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] 3e:01.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] 3e:04.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] 3f:00.0 USB controller: ASMedia Technology Inc. ASM1042A USB 3.0 Host Controller 6e:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5260 (rev 01) 6f:00.0 Network controller: Intel Corporation Device 2526 (rev 29) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328]
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I haven't seen this issue yet. But from lspci in #38, the Thunderbolt controller disappears or lost power: 08:01.0 PCI bridge [0604]: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] [8086:1578] (rev ff) (prog-if ff) !!! Unknown header type 7f Kernel driver in use: pcieport Kernel modules: shpchp 08:04.0 PCI bridge [0604]: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] [8086:1578] (rev ff) (prog-if ff) !!! Unknown header type 7f Kernel driver in use: pcieport Kernel modules: shpchp 0a:00.0 PCI bridge [0604]: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] [8086:1578] (rev ff) (prog-if ff) !!! Unknown header type 7f Kernel driver in use: pcieport Kernel modules: shpchp 0b:01.0 PCI bridge [0604]: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] [8086:1578] (rev ff) (prog-if ff) !!! Unknown header type 7f Kernel driver in use: pcieport Kernel modules: shpchp 0b:04.0 PCI bridge [0604]: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] [8086:1578] (rev ff) (prog-if ff) !!! Unknown header type 7f Kernel driver in use: pcieport Kernel modules: shpchp 0c:00.0 USB controller [0c03]: ASMedia Technology Inc. ASM1042A USB 3.0 Host Controller [1b21:1142] (rev ff) (prog-if ff) !!! Unknown header type 7f Kernel driver in use: xhci_hcd Do you also see the same from `lspci` when the issue happens? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
This is now happening to me about every 10-20 minutes or so. Very frustrating. With TB18DC I'm using - onboard sound port - onboard ethernet port - mouse dongle - fingerprint reader - 1 large external monitor with DP After reboot this tends to happen after longer period of time (several hours), but once it happens, it repeats itself pretty soon. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I have the same issue with Dell TB18DC tb dock and Dell Precision 7530 laptop. Using ukuu mainline kernel 4.19.4-041904-generic. I think latest system bios update 1.4.2 (https://www.dell.com/support/home/us/en/04 /product-support/product/precision-15-7530-laptop/drivers) made this problem appear a lot more often than earlier. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Ah, in addition to the USB port, I'm also using: - 2 display ports (to the screens), though these continue to work even when xhci break. - The gigabit ethernet port - The audio out port I'm attaching the kernel log that includes the discovery of the dock during resume from suspend (minus a lot of noise, mostly from colord and kscreen). Hopefully it'll be useful - it has some failures which I don't understand. ** Attachment added: "test.log" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1766076/+attachment/5210877/+files/test.log -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I'm using the USB port at the back on the TB16, chained through a couple of Dell U2718Q to a Logitech unified receiver and a Das Keyboard (original) and a few USB cables that get attached to various Android and iOS devices from time to time, though most issues occur when no phone device is connected. For me, I can get by usually a week or two before I start experiencing problems, which once it starts the problem repeats itself through the day (where I have to reset the xhci module as described above, after which I have some minutes of usage), after which I disconnect the computer and go home and the problem usually does not repeat itself by the next day. If there are some tests you want me to run, I'm comfortable doing so up to and including building and running test kernels. Though regarding recurrence, here's a history of recurrences on my system for the last few months: Jul-22: 2 time(s) Jul-29: 17 time(s) Aug-02: 12 time(s) Aug-05: 4 time(s) Aug-07: 7 time(s) Aug-08: 6 time(s) Aug-22: 9 time(s) Aug-23: 11 time(s) Aug-30: 5 time(s) Sep-27: 16 time(s) Oct-02: 16 time(s) Oct-03: 6 time(s) Oct-11: 1 time(s) Oct-14: 5 time(s) Oct-15: 5 time(s) Oct-28: 2 time(s) Oct-29: 15 time(s) Nov-07: 11 time(s) So as you can see, it takes time to reproduce. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
What functions are in use? I simply plug the TB16 and I don't see this issue over several days. So I need more information on how to reproduce the issue. ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
What ports on the TB16 do you generally use? ** Changed in: linux (Ubuntu) Assignee: (unassigned) => Kai-Heng Feng (kaihengfeng) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Just got hit with the problem again, after the 1.11.0 firmware upgrade, on Cosmic: [428188.916420] xhci_hcd :0e:00.0: ERROR unknown event type 15 [428193.955247] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [428193.955570] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [428193.955670] usb 3-1.5: Failed to suspend device, error -22 [428193.955707] xhci_hcd :0e:00.0: HC died; cleaning up [428193.955710] usb 4-1.1.1: Failed to suspend device, error -22 [428193.955768] usb 3-1: USB disconnect, device number 2 [428193.955770] usb 3-1.1: USB disconnect, device number 3 [428193.955773] usb 3-1.1.1: USB disconnect, device number 5 [428193.955776] usb 3-1.1.1.1: USB disconnect, device number 7 [428193.955779] usb 3-1.1.1.1.4: USB disconnect, device number 9 [428193.955923] usb 4-1: USB disconnect, device number 2 [428193.955926] usb 4-1.1: USB disconnect, device number 3 [428193.955927] usb 4-1.1.1: USB disconnect, device number 5 [428193.956974] usb 4-1.2: USB disconnect, device number 4 [428194.196633] usb 3-1.1.1.3: USB disconnect, device number 8 [428194.277991] usb 3-1.1.1.5: USB disconnect, device number 10 [428194.278531] usb 3-1.1.5: USB disconnect, device number 6 [428194.279067] usb 3-1.5: USB disconnect, device number 4 $ uname -a Linux vesho 4.18.0-10-generic #11-Ubuntu SMP Thu Oct 11 15:13:55 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
On my system, the Precision 5520 is powered by the TB16 dock. I have updated the firmware to 1.11.0 a couple of days ago, and so far no crashes - though there have been stretches of weeks in the past without a crash. I'll update the next time it does stop working. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Dock, System BIOS, and other firmware updated successfully. Will watch and provide feedback. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I have also experienced this issue on both a 5520 and 7720. Currently running `apport-collect 1766076` and updating firmware. Will monitor and see if the issue continues & update the bug accordingly. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber:
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Sorry for the late reply, I'll start look into this issue. Does your laptop draw the power from TB16 or from power adapter? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
The last TB firmware was released 2018-04, and it is up to date (also according to fwupdmgr). -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Thank for the info! This is something Dell should know. Other than BIOS, is the Thunderbolt firmware up-to-date? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I had to downgrade the BIOS back to 1.10.1 (fwupdmgr installed 1.11) as under the new firmware suspend to RAM caused the system to completely power off (i.e. boot from scratch when powering on). I'll try to update again when the new update is released on Dell's website (the current version on the website is 1.10.1, so I can't even report an bug about the firmware update). But I doubt this issue will be resolved by a firmware update - as mentioned in my previous comment, this bug has survived numerous firmware update: the original bug report was using BIOS 1.7 and it still happens in 1.10.1. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Apparently there's a firmware update (I was running 1.10, which is about a month old - I've updated the firmware several times during the life time of this bug). I'll update and wait for it to happen again. BTW - the behavior is usually that after this disconnect happens once, I can reset the USB controller (using sysfs API to unbind and re-bind xhci_hcd), but then it will get the problem again and again, several times an hour (its not very predictable, sometimes I get 2 in a row and sometimes half an hour can pass before it breaks again). I thought this can be temperature related, so I pushed the computer to low power mode after the first event of the day, and reset the bus, but it happened again. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Ok, please make sure both BIOS and TBT are up-to-date. You can update them by doing the following: $ fwupdmgr refresh $ fwupdmgr update $ sudo reboot -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Just got the issue again with latest Bionic kernel (Precision 5520 + TB16): [253938.395439] xhci_hcd :0e:00.0: ERROR unknown event type 15 [253943.344375] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [253943.344704] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [253943.344865] xhci_hcd :0e:00.0: HC died; cleaning up [253943.344953] usb 3-1: USB disconnect, device number 2 [253943.344955] usb 3-1.1: USB disconnect, device number 3 [253943.344957] usb 3-1.1.1: USB disconnect, device number 6 [253943.344960] usb 3-1.1.1.1: USB disconnect, device number 8 [253943.344963] usb 3-1.1.1.1.4: USB disconnect, device number 10 [253943.345081] usb 4-1: USB disconnect, device number 2 [253943.345083] usb 4-1.1: USB disconnect, device number 3 [253943.345086] usb 4-1.1.1: USB disconnect, device number 5 [253943.346372] usb 4-1.2: USB disconnect, device number 4 [253943.489086] usb 3-1.1.1.3: USB disconnect, device number 13 [253943.556882] usb 3-1.1.1.5: USB disconnect, device number 12 [253943.557415] usb 3-1.1.2: USB disconnect, device number 11 [253943.557687] usb 3-1.1.5: USB disconnect, device number 7 [253943.558220] usb 3-1.3: USB disconnect, device number 4 [253943.558465] usb 3-1.5: USB disconnect, device number 5 uname: Linux vesho 4.15.0-33-generic #36-Ubuntu SMP Wed Aug 15 16:00:05 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Do all of you use Precision 5520 + TB16? ** Changed in: linux (Ubuntu) Status: Expired => Confirmed ** Also affects: dell-sputnik Importance: Undecided Status: New -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Sorry, I missed the important line from the dmesg log. It should be: [72735.678702] xhci_hcd :0e:00.0: ERROR unknown event type 15 [72740.609531] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [72740.609850] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [72740.609882] usb 4-1.1.1: Failed to suspend device, error -22 [72740.609882] xhci_hcd :0e:00.0: HC died; cleaning up [72740.609926] usb 3-1: USB disconnect, device number 2 [72740.609930] usb 3-1.1: USB disconnect, device number 3 [72740.609932] usb 3-1.1.1: USB disconnect, device number 5 [72740.609935] usb 3-1.1.1.1: USB disconnect, device number 7 [72740.609938] usb 3-1.1.1.1.4: USB disconnect, device number 9 [72740.609994] usb 4-1: USB disconnect, device number 2 [72740.609996] usb 4-1.1: USB disconnect, device number 3 [72740.609997] usb 4-1.1.1: USB disconnect, device number 5 [72740.610718] usb 4-1.2: USB disconnect, device number 4 [72740.846065] usb 3-1.1.1.3: USB disconnect, device number 11 [72740.910812] usb 3-1.1.1.5: USB disconnect, device number 10 [72740.911322] usb 3-1.1.5: USB disconnect, device number 6 [72740.912038] usb 3-1.5: USB disconnect, device number 4 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Expired Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I've been running a few days now with the main line kernel 4.18.3 (from Ubuntu's main line kernel downloads), and I just got this again: [72740.609531] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [72740.609850] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [72740.609882] usb 4-1.1.1: Failed to suspend device, error -22 [72740.609882] xhci_hcd :0e:00.0: HC died; cleaning up [72740.609926] usb 3-1: USB disconnect, device number 2 [72740.609930] usb 3-1.1: USB disconnect, device number 3 [72740.609932] usb 3-1.1.1: USB disconnect, device number 5 [72740.609935] usb 3-1.1.1.1: USB disconnect, device number 7 [72740.609938] usb 3-1.1.1.1.4: USB disconnect, device number 9 [72740.609994] usb 4-1: USB disconnect, device number 2 [72740.609996] usb 4-1.1: USB disconnect, device number 3 [72740.609997] usb 4-1.1.1: USB disconnect, device number 5 [72740.610718] usb 4-1.2: USB disconnect, device number 4 [72740.846065] usb 3-1.1.1.3: USB disconnect, device number 11 [72740.910812] usb 3-1.1.1.5: USB disconnect, device number 10 [72740.911322] usb 3-1.1.5: USB disconnect, device number 6 [72740.912038] usb 3-1.5: USB disconnect, device number 4 I'll change to the latest Bionic kernel and let you know if I can repro that. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Expired Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
This should be fixed in latest Bionic kernel. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Expired Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0 [279389.950117] hub 3-0:1.0: USB hub found
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
@Branan any luck? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Expired Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0 [279389.950117] hub 3-0:1.0: USB hub found
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Expired Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I can confirm this is a regression between Artful and Bionic. I downloaded the 4.17-rc3 kernel yesterday afternoon, and it seems to be stable for me. I'm going to try to make time to bisect which commit contains the fix, which will likely take a couple of weeks. Since the dock is at work I'll be able to test at most one build each evening before I go home, and probably no builds on some nights. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
I had this issue previously under Zesty and I think it was gone under Artful (though I'm not sure - the dock started having hardware issues at that point). I just upgraded to Bionic *and* got a new dock, and almost immediately started having these issues. I'll try the mainline build tomorrow. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem? Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.16 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.17-rc2 ** Changed in: linux (Ubuntu) Importance: Undecided => Medium -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766076 Title: USB over thunderbolt turns off every once in a while Status in linux package in Ubuntu: Incomplete Bug description: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Kernel-packages] [Bug 1766076] Re: USB over thunderbolt turns off every once in a while
apport information ** Tags added: apport-collected ** Description changed: I'm using a USB hub in the Dell TB16 (240W) connected to a Dell Precision 5520 using Thunderbolt 3. Every so often (can be several times in an hour if I'm really unlucky, some days it is less of a problem), the USB hub disconnects from the computer and the devices connected to it lose power and stop responding. disconnecting and reconnecting the USB cables has no effect. I can restore functionality by instructing the xhci_hcd driver to unbind from the USB 3.0 Host Controller in the dock and to rebind to it using the commands: echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/unbind echo -n ":0e:00.0" > /sys/bus/pci/drivers/xhci_hcd/bind Here's the dmesg output when the USB hub disconnects: 279278.102701] xhci_hcd :0e:00.0: ERROR unknown event type 15 [279283.021802] xhci_hcd :0e:00.0: xHCI host not responding to stop endpoint command. [279283.022145] xhci_hcd :0e:00.0: xHCI host controller not responding, assume dead [279283.022161] r8152 4-1.2:1.0 enxd481d731b2b1: Tx status -108 [279283.022199] xhci_hcd :0e:00.0: HC died; cleaning up [279283.07] usb 3-1.5: Failed to suspend device, error -22 [279283.022234] usb 3-1: USB disconnect, device number 2 [279283.022235] usb 3-1.1: USB disconnect, device number 3 [279283.022236] usb 3-1.1.1: USB disconnect, device number 5 [279283.022237] usb 3-1.1.1.1: USB disconnect, device number 8 [279283.022238] usb 3-1.1.1.1.4: USB disconnect, device number 11 [279283.022326] usb 4-1: USB disconnect, device number 2 [279283.022328] usb 4-1.1: USB disconnect, device number 3 [279283.022329] usb 4-1.1.1: USB disconnect, device number 5 [279283.022998] usb 4-1.2: USB disconnect, device number 4 [279283.191217] usb 3-1.1.1.5: USB disconnect, device number 9 [279283.191730] usb 3-1.1.3: USB disconnect, device number 6 [279283.260810] usb 3-1.1.5: USB disconnect, device number 7 [279283.261350] usb 3-1.5: USB disconnect, device number 4 Here's dmesg output during the USB host controller reset: 279389.813889] xhci_hcd :0e:00.0: remove, state 1 [279389.813894] usb usb4: USB disconnect, device number 1 [279389.814103] xhci_hcd :0e:00.0: USB bus 4 deregistered [279389.814107] xhci_hcd :0e:00.0: remove, state 1 [279389.814110] usb usb3: USB disconnect, device number 1 [279389.881651] xhci_hcd :0e:00.0: USB bus 3 deregistered [279389.882133] xhci_hcd :0e:00.0: xHCI Host Controller [279389.882138] xhci_hcd :0e:00.0: new USB bus registered, assigned bus number 3 [279389.949391] xhci_hcd :0e:00.0: hcc params 0x0200e081 hci version 0x100 quirks 0x1410 [279389.949979] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [279389.949981] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [279389.949982] usb usb3: Product: xHCI Host Controller [279389.949983] usb usb3: Manufacturer: Linux 4.15.0-15-generic xhci-hcd [279389.949983] usb usb3: SerialNumber: :0e:00.0 [279389.950117] hub 3-0:1.0: USB hub found [279389.950135] hub 3-0:1.0: 2 ports detected
