Public bug reported:
This is a new laptop with reference TongFang GI5CN5E
The UK supplier is unable to give me any further details about the trackpad,
but they agree that there is a problem with the Linux kernel.
There is no response from the trackpad. An external mouse works fine.
Further details: Linux Mint 19 (Ubuntu 18.04 - bionic)
ubuntu-bug linux command did not work:
*** Problem in linux-image-4.15.0-29-generic
The problem cannot be reported:
This is not an official Linux package. Please remove any third party package
and try again.
I attempted to attach various diagnostic files as per the instructions
for reporting this bug but as this system is not confirming what has
been attached I also attached (I hope) a file with all 4 reports. Sorry
if this is noise...
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Incomplete
** Attachment added: "allreports.txt"
https://bugs.launchpad.net/bugs/1782888/+attachment/5165892/+files/allreports.txt
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https://bugs.launchpad.net/bugs/1782888
Title:
trackpad not recognised by kernel
Status in linux package in Ubuntu:
Incomplete
Bug description:
This is a new laptop with reference TongFang GI5CN5E
The UK supplier is unable to give me any further details about the trackpad,
but they agree that there is a problem with the Linux kernel.
There is no response from the trackpad. An external mouse works fine.
Further details: Linux Mint 19 (Ubuntu 18.04 - bionic)
ubuntu-bug linux command did not work:
*** Problem in linux-image-4.15.0-29-generic
The problem cannot be reported:
This is not an official Linux package. Please remove any third party package
and try again.
I attempted to attach various diagnostic files as per the instructions
for reporting this bug but as this system is not confirming what has
been attached I also attached (I hope) a file with all 4 reports.
Sorry if this is noise...
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782888/+subscriptions
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