*** This bug is a duplicate of bug 1878007 ***
https://bugs.launchpad.net/bugs/1878007
** This bug has been marked a duplicate of bug 1878007
Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
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As this is not a suspend issue I have filled this new bug report
https://bugs.launchpad.net/ubuntu/+bug/1878007
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu
The issue is definitely not in the suspension, the freeze is happening
when the screen is turned off. It can be reproduced using: "xset dpms
force off"
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Update: this also affects Ubuntu 20.04
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Status in linux package in
@emilio96 I think it's not a hardware problem, I just installed a xenial
based distribution and suspend worked just fine in the clean
installation before installing any updates, so the issue has being
introduced in some update. It doesn't seem to be the kernel, because
after the update I have
I have the same issue, any update about it?
I know peoples that sent his pc to Dell, because they thought that was an
hardware problem, but they haven't resolved this problem yet (also after
recived pc under warrenty).
I don't know if that information coult be useful.
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Ok, I have found a new clue, I have disabled the suspension in the
energy configuration, but when the screen goes off the system equally
freeze, so, or the system is ignoring the config options and is still
suspending (I don't think so but is a possibility), or the crash is not
specific of the
Ok, I have installed the rc7 of the kernel v5.3, and if I enter in the
root prompt of the recovery mode, and type "systemctl suspend" the
laptop seems to suspend properly (the power button led turns off and the
fan stop) but then it freeze recovering.
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Thanks guys, I will take a look at @kaihengfeng link for trying to debug
and search for some clues
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend
It broke again today :( Maybe the the solution earlier didn't work
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Also another thing I noticed was that if the suspend fails and I force
shut it down, I will have to reboot after getting back into ubuntu or
the suspend will keep failing
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Have you tried updating your bios? I had the issue with a dell inspiron
7370 with a ssd and dual boot windows/ubuntu 19.04.I had the issue. It
works most of the times now. However, sometimes it still breaks. From
the debug guide, I tried skipping bios and it seemed to work fine. So I
updated the
In general we should find "PM: suspend entry (deep)" when attempting to
suspend but it's not in the log. So the system may freeze before that.
Since nothing useful was logged, I don't think I am capable of debugging this.
If you want to take the adventure, this can be a good start:
Hi kaihengfeng, I could swear I sent the log right after a crash.
Anyway, I attach another one (the first boot just after a crash)
** Attachment added: "journalctl.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+attachment/5284278/+files/journalctl.txt
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I don't see any suspend attempt in the log.
Please collect the log in the next boot after the issue happened.
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04
Hi, I am attaching the `journalctl -k -b -1` output
** Attachment added: "journalctl.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144/+attachment/5282975/+files/journalctl.txt
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Ok, please attach `journalctl -k -b -1` once the issue happens.
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Status
Hi kaihengfeng, thanks for your help, I had installed the last mainline
version:
Linux cccaballero-Inspiron-7373 5.3.0-050300rc4-generic
#201908111734 SMP Sun Aug 11 21:37:12 UTC 2019 x86_64 x86_64 x86_64
GNU/Linux
And this is what happened:
- first boot after the kernel was installed:
I
Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3-rc4/
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend freeze on
I am facing the same issue on Dell Inspiron 7373. When I suspend my machine,
the screen freezes. I can not use the keyboard nor the touchpad nor any USB
device. I have to force to shut down and start again.
Let me know if I can help with information on my environment to feed this
issue.
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
** Package changed: ubuntu => linux (Ubuntu)
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https://bugs.launchpad.net/bugs/1832144
Title:
Ubuntu 19.04 suspend freeze on Dell inspiron 7373
Status in linux package in
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