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apport-collect 1850702

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This change has been made by an automated script, maintained by the
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** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1850702

Title:
  [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone
  sound is faint and distorted (but works fine in Windows)

Status in alsa-driver package in Ubuntu:
  New
Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I can't get sound of my laptop (Samsung Notebook 7 Force) through the
  headphone jack. The speakers work fine.

  When I plug a headphone, I can hear the sound being played very
  faintly. If I bump the volume to the maximum, that is. The sound is
  very distorted, like a buzz effect being applied over it.

  I noticed that if I delete /.config/pulse the distortion goes away,
  but the sound remains very low. After some time, the buzzing effect
  comes back.

  ProblemType: Bug
  DistroRelease: Ubuntu 19.10
  Package: ubuntu-release-upgrader-core 1:19.10.15
  ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
  Uname: Linux 5.3.0-19-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.11-0ubuntu8.1
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: KDE
  Date: Wed Oct 30 16:03:41 2019
  InstallationDate: Installed on 2019-10-29 (1 days ago)
  InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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